Talking of... - MTU Shop

Operations Manager Kan Yew Fai is particularly
impressed by the power of the MTU engines
which can take his vessels up to a top speed of
40 knots.
Maintenance contract increases availability
And with high passenger numbers, he needs a
team that focuses on preventive maintenance so
that engine component failures don’t happen in
the first place. With safety as their top priority,
they currently invest in a MTU ValueCare maintenance
contract, ensuring that their latest 2 stateof-the-art
catamaran ferries each powered by
four MTU 16V 2000 M72 engines are available
for uninterrupted service, 365 days per year. For
the next 10,000 hours or 5 years of operation,
the ferry operator can expect trouble-free operation
from his engines, ensuring safety and peace
of mind for all crew and passengers. And if ever
necessary for technical reasons, newer versions
of the genuine spare parts are fitted for optimum
support. Servicing by original engine manufacturers
is crucial; as it increases the value of the
ships should they be resold at a later date. Mr
Davis Ong, Senior Manager Aftersales, Tognum
Asia recounts early days of working with Bintan
Resort Ferries, and providing ad hoc services for
repair and maintenance, before customising an
after sales contract that was best suited to their
needs. “We believe in providing genuine parts
«What we need is effective maintenance
support.» Kan Yew Fai, operations manager Bintan Resort Ferries
and support – we do it once and do it right.
Customers are assured of the lowest downtime
from us”, he says confidently. Another special
feature is the Remote Service system. It allows
MTU Asia technicians to monitor engine data remotely.
The information is stored in a small silver
box in the ship’s engine room and transmitted
to the MTU server via the mobile phone network.
If the MTU staff detect problems on an engine,
they can respond immediately. Minor servicing
operations on the engines are carried out by the
Bintan Resort Ferries mechanics themselves;
they have been trained by MTU especially for the
task.
Maximum cost certainty while ensuring the optimum
level of maintenance for MTU engines, safeguarding
their long-term operation, performance
and value is highly prized. “The comprehensive
preventive and corrective maintenance and repair
package agreed by Bintan Resort ferries and
MTU in Asia includes a fixed hourly rate. This is
the first time a ferry customer in Asia has chosen
this kind of after sales arrangement,” said
Mr. Davis Ong, Tognum Asia.
Paradise in miniature:
The Bintan Islands are
less than an hour’s ferry
trip from Singapore and
provide a holiday destination
for many who are
eager to escape the city.