Maintworld 3/2020

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PARTNER ARTICLE MELISSA TOPP, Senior Director of Global Marketing, ICONICS, melissa@iconics.com Safety (and Productivity) in Numbers ASSISTING MAINTENANCE TECHNICIANS IN TODAY’S WORK ENVIRONMENT The working environment for today’s maintenance technicians is tricky. The COVID-19 pandemic has certainly changed the way that many people perform their jobs around the world. At the same time, many maintenance technicians may have found that their workload hasn’t changed too much, or may have increased due to related factors. In either case, the work still needs to be done and it’s often reassuring for on-site techs to know, sometimes through modern technology, that they’re not alone in their responsibilities. 14 maintworld 3/2020
PARTNER ARTICLE ICONICS (https://iconics.com), a global automation software developer and member of the Mitsubishi Electric Group, has created multiple software tools that can help maintenance technicians, and other employees throughout an organization, remain productive while simultaneously adhering to current social distancing requirements. A specific combination of these solutions; featuring connected field worker/remote expert capability, IIoT connectivity, and fault detection and diagnostics (FDD); is specifically recommended for those involved with maintenance management and operations. Connected Field Worker /Remote Expert Since the emergence of the COVID-19 pandemic, many organizations with maintenance requirements have sought the right combination of employee collaboration mixed with required social distancing. To aid in these efforts, ICONICS has introduced its CFSWorX connected field service solution, with integrated remote expert feature. CFSWorX empowers organizations to alert the right field worker to respond to equipment service needs. It THE COVID-19 PANDEMIC HAS CHANGED THE WAY THAT MANY PEOPLE PERFORM THEIR JOBS AROUND THE WORLD. contains a set of digital tools that provide real-time monitoring of field equipment, real-time monitoring of service worker availability and location, and alerts to field workers when field equipment requires service. In addition, CFSWorX can be integrated with Remote Expert assistance features. In this challenging time, companies are embracing video conferencing, chat, and dispatching of remote experts to resolve issues and provide support and collaboration. CFSWorX with Remote Expert functionality helps to guide field technicians and customers with live annotations, as well as utilizes live video and audio streaming with remote experts to improve issue resolution and remote knowledge sharing. This solution can be used through technicians’ existing mobile devices, as well as through headmounted computing devices such as RealWear’s HMT-1, for instance. NOTE: ICONICS is offering FREE use of its CFSWorX solution for the remainder of 2020 for new applications. Those interested can inquire about the free trial offer at https://iconics.com/CFSWorX-free. IIoT Connectivity How does IIoT connectivity assist with these same safety and productivity concerns? IoT-integrated software can provide the trusted connection to an organization’s equipment to provide extensive remote monitoring and KPI analysis, which can assist in maintenance task assignment. Real-time conditions can be determined off site, which can sometimes reduce the need for on-site investigation or determine a reduced number of required personnel. IoT-connected software also helps to provide the upto-the-minute detailed information that maintenance personnel need when they are required to be on site. ICONICS 3/2020 maintworld 15
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