POWER TALK

by bringing focus on the multiplier benefits of synergy
The value of “ Picking up the phone or walking a few
steps and talking to my peer “ was taught by my leaders
there. I practice this till date rather than writing emails.
With some ROI too as a benefit to the large majority. The vast
majority would be fortunate to escape morbidity or mortality
in the active span age of life where near and dear are
dependent on their income. To them, a return on investment
adds comfort to an insurance product
Time to make our distributors also providers of ideas and
solutions, to make them primary underwriters of the
customers profile than mere product sales men, and emerge as
conscious guardians of societal wellness. Insurance solutions
are the longest companions to customers life span. Hence the
element of high trust is obvious. As the industry reskills its
work force to ethical knowledgeable customized solution
offering, I see insurance a distinct part of every citizen s savings
portfolio. Insure every Indian is my dream. A financially secure
society is the surest way for economic and moral development,
The current pandemic has given one major one alert to
wellness covers and critical illness covers. It has opened up
ideations in insurers to specific critical illness covering
products from us which covers more than 30 illnesses.
Know your product, your customer and your duties to society.
These are the three pillars I see for our distributors to realise
this dream of insuring every Indian.
Q Organisation Building
You played a very crucial role in building businesses /
verticals from scratch- ICICI Bank Branch Banking, Cross
selling Business, then SBILIFE Operations wing and
rejigging for a qualitative scale up of SBILIFE insurance
sales business.? What are the key strategies that you
thing helped you overcome challenges?
❑ In one assignment, we had a natural competitive internal
environment. What we had to build was the ability to
collaborate without losing on the competitive culture,. It
was there I learnt about how to build the big picture of
what we want to be in the minds of the front line
employee’s mind, And we sowed the seed for what team
dash board is and how is it built from employee dash board.
And the multiplier value of inter departmental collaborative
work. I must saythat leaders are judged by ability to create
synergy among competing leaders and department heads
❑ In another we had a different challenge, Both
competitiveness was mediocre but collaboration was
also passive. Culture was still forming. Sense of love
and care for employees and competitive reward
culture paved the way for competitiveness, But then
we had the onerous job of converting passive
collaboration into an active energetic collaboration. I
recall how we went about creating the larger picture of
where we want to be in the minds of our teams and
the art of Crucial Conversations. How to converse,
debate, negotiate win- win ,build trust-worthy
collaboration – these skills occupied several formative
years of my journey in this wonderful role.
❑ I call “Spread of Success” as the key mode to develop
Organisational scale from individual competitive
performances,. For example we introduced metrics
like percentage of people successfully doing targets in
a leader s key metrics for his career progression,. This
changed the way potential performance was rewarded
and created the future leadership. In small
organisations, getting the right leaders who can scale
up is never easy. By giving credence to Spread of
success as a key parameter to assess career
progression, helped us reap broader success and
identify leaders who can develop broad based success.
Vulnerability, wit and intuition
combined with inclusive love for all
is what is a Full Lively Human Life.
Others call it Success. I call it Grace
Q Personal Dairy
How do you keep fit and agile and effervescent ?
Obviously my parents and my grandparents played important
role in building discipline and humility to learn. But one
water-shed moment : My doing the Inner Engineering
Programme with Isha, the Grace of my Guru from thereon. I
became a different person transformationally. From a
crippling illness in 2003, by 2014 I had run the Marathon
The initiation into the meditation and Yoga practices from
2004 shook me inside out. In five years even as I turned 45, I
ran the Mumbai Marathon thrice and trekked to Kailash and
the Velliangiri Seven Hills too thrice. Purposeful hobbies and
physical activities with mind practices generated a positive
energy in me and made me the leader I am today
Grace is the lubrication of life. Success is a mere coincidence.
Success is the ability to be on the peak yet accept our
vulnerability.
My Sadhguru is in me totally in charge of how I must be
available to society.
www.powertalkwitharchanna.com 19