The Recycler Issue 334
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2020 Reimagined<br />
At the beginning of the year we all had a vision<br />
for the market, our businesses and the direction<br />
customers were moving towards.<br />
We reached out to ask what the highs and lows<br />
were for you, your business and your staff<br />
in the first half of the year, and what is your<br />
vision for the rest of the year.<br />
Starts page 4<br />
September 2020<br />
<strong>Issue</strong> <strong>334</strong> | £10<br />
It’s official, OEM inks are<br />
seriously expensive<br />
UK Consumer magazine Which,<br />
drills down on just how expensive OEM<br />
branded inks are with some costing more<br />
that 32 year old Scotch whiskey.<br />
Page 14<br />
Sustainability to be a top theme at<br />
Paperworld 2021<br />
For the first time, Paperworld will take place<br />
from 30 January to 2 February 2021 with an<br />
overriding central theme: sustainability.<br />
Page 16<br />
Sustainability high on buyer’s agenda<br />
A recent study revealed that 79% of buyers<br />
are rethinking their buying behaviour and<br />
place more value on social responsibility,<br />
inclusiveness and environmental friendliness.<br />
Page 20<br />
HP urged to take ‘path of sustainability’<br />
<strong>The</strong> European Toner and Inkjet<br />
Remanufacturers Association<br />
(ETIRA) is urging HP to rethink<br />
its latest printer firmware update.<br />
Page 26
IN THIS ISSUE<br />
2 <strong>Issue</strong> <strong>334</strong> September 2020
EDITORIAL<br />
COVID-19, Sustainability<br />
- <strong>The</strong> Future<br />
First of all a big thank you to everyone<br />
who contributed to our 2020 Reimagined<br />
feature. It was interesting to read and to<br />
see how companies and individuals have<br />
faced the challenges and adversity that the<br />
coronavirus has brought upon us and it<br />
seems will be with us in one way or another<br />
for some time. We are pleased to share your<br />
collective experiences in this issue and you<br />
can read about them from page 4.<br />
It isn’t possible to measure the human side<br />
of the pandemic from the illness itself to the<br />
loss of someone near to you. Or the market<br />
changes that see friends and colleagues<br />
lose their jobs through no fault of their<br />
own. We estimate that more than 2,000<br />
jobs have been lost on either a temporary<br />
or permanent basis among <strong>The</strong> <strong>Recycler</strong><br />
audience. We want to help! If you are<br />
looking for a new job, or you have a vacancy<br />
we will circulate both in our employment<br />
newsletter for free. Just send the details to<br />
news@therecycler.com and we will take care<br />
of it.<br />
Sustainability is the way forward and<br />
many countries are now rethinking how<br />
they individually and collectively reset<br />
economies, specific industries (such as<br />
aviation, healthcare and energy); the way<br />
financial systems work; the way we tackle<br />
climate change; and even our chosen brand<br />
of capitalism. In the office printer market,<br />
the opportunities are many and varied and<br />
the pandemic is an added stimulus for the<br />
printer market to rethink and reset how it<br />
works and who it benefits both now and in<br />
the future.<br />
With sustainability as the backdrop,<br />
<strong>The</strong> <strong>Recycler</strong> is pleased to announce a new<br />
Sustainability award that will be presented<br />
at Remanexpo / Paperworld on Jan 31,<br />
2021. You can read the full details<br />
on page 14.<br />
Which? Is a UK-based consumer rights<br />
magazine and regularly tests inks and<br />
printers to advise and demystify printer<br />
speak. This year they tested 28 different ink<br />
brands and found that the OEMs were the<br />
most effective, but not necessarily the best.<br />
Indeed, the leading OEM brands featured in<br />
the bottom half of the list. You will have to<br />
buy the report to get the nitty gritty of the<br />
report, but it is a great read and worth the £1<br />
($1.3/ €1.1) trial subscription.<br />
▲ Stefanie Unland Editor<br />
& Publisher, <strong>The</strong> <strong>Recycler</strong><br />
In March we began to see various countries<br />
impose lockdowns to contain the COVID<br />
virus. One aspect of the lockdown was a<br />
switch to working from home. That saw a<br />
demand for both printers and consumables<br />
grow massively and at the same time<br />
corporate click rates fall. In kicks a firmware<br />
update from HP that locks out aftermarket<br />
In the office printer market, the opportunities<br />
are many and varied and the pandemic<br />
is an added stimulus for the printer market<br />
to rethink and reset<br />
consumables, nothing new there, you say.<br />
But it was… the world is responding to the<br />
pandemic, people are trying to keep the<br />
wheels of the economy going by working<br />
from home and looking after and home<br />
schooling kids, and HP does that. <strong>The</strong>n<br />
home working grows, and consumables<br />
are in short supply and the aftermarket is<br />
stepping up to the mark to meet the demand<br />
and then wham! Another firmware upgrade<br />
that locks out aftermarket consumables<br />
adversely impacts of consumers.<br />
You don’t have to be a conspiracy theorist<br />
to see a pattern here… ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
3
FEATURE<br />
2020 Reimagined<br />
At the beginning of the year we all had a vision for the market, our businesses and the direction<br />
customers were moving towards. Yet within weeks the pandemic was unfolding, and business changed.<br />
Fast forward to this summer and living with the virus and we don’t really know what normal is yet.<br />
We reached out to ask what the highs and<br />
lows were for you, your business and your<br />
staff in the first half of the year, and what<br />
is your vision for the rest of the year. Is it<br />
business as usual, or is there a new direction<br />
or set of priorities?<br />
HUBEI DINGLONG<br />
<strong>The</strong> chemical toner manufacturer, Hubei<br />
Dinglong were really the first company to<br />
face the virus challenge. European General<br />
Manager, Ian Copsey recalls…<br />
As we optimistically rolled into 2020<br />
and prepared for the upcoming Remanexpo<br />
at Frankfurt, little did we know what lay<br />
before us.<br />
For me personally, that all changed at 07.00<br />
am on Wednesday 22 nd January when my<br />
Chinese colleague (Victor) called to say we<br />
have a little problem!<br />
Of course, I had been following the<br />
unfolding events since end of December but<br />
until that Wednesday nothing had really<br />
affected me.<br />
With no Wuhan staff to travel and no<br />
marketing tools or collateral for the show<br />
it was a real defining moment when you<br />
look back and say that’s when the CV-19<br />
significance became apparent – This is to<br />
be a very different Year.<br />
As it turned out the show was good overall,<br />
positive meetings, opportunities found and<br />
even then still hope that 2020 could be a good<br />
Year. Even when I look at revenues from<br />
January to middle of March they were on par<br />
with prior months.<br />
I had sufficient inventory in Europe and<br />
those who buy via Asia could still access our<br />
Warehouse in Zhuhai so business continued.<br />
My Chinese colleagues worked from home<br />
and we could process orders and indeed<br />
continued to ship out of Rotterdam.<br />
However, from mid-March through to July<br />
the story is different as we all know. I am not<br />
going to dwell on this, but the Global Fiscal<br />
challenge is well known and will be with us<br />
all for some time.<br />
<strong>The</strong> aftermarket historically does well when<br />
economies become challenged, it is clear we are<br />
seeing a tide of sustainability and need for more<br />
local produced products. I hope this can play<br />
well into the genuine Remanufactures Agenda.<br />
We continue to develop new solutions and<br />
have launched several new products through<br />
this period, so business continues but at a<br />
reduce pace and indeed demand. For me<br />
As we optimistically rolled into 2020 and prepared<br />
for the upcoming Remanexpo at Frankfurt, little<br />
did we know what lay before us.<br />
personally the focus has to be staying busy<br />
and looking at proactive ways of spending<br />
the business day. Plenty of daily exercise helps<br />
and we have to focus on the future and stay<br />
optimistic as we will beat this virus and a<br />
“New Normal” will emerge but none of us<br />
today can know what that really means. –<br />
Stay Positive and importantly stay safe.<br />
FEATURED<br />
A R TIC L E<br />
4 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
KATUN<br />
ETIRA member Katun recalls the<br />
flashback to January 2020. We are all in<br />
Frankfurt and Katun EAME launched a<br />
broad message of portfolio expansion to<br />
embrace “new” technologies like<br />
Business Ink, an expanding range of<br />
European remanufactured MFPs and<br />
MFDs; a greater awareness of our<br />
traditionally environmentally friendly,<br />
customer focus sales strategy.<br />
We had a plan for 2020 & beyond; then<br />
we lived through an experience that<br />
oftentimes felt surreal – now are adjusting<br />
our plans to include a world with some<br />
travel restrictions, more people working<br />
from home and a sense of suspension that<br />
no one could have imagined.<br />
Business partners make important choices<br />
and Katun has chosen to play a key and<br />
active role in the Environment. By 1st<br />
introducing an A3 “OEM Refill” toner<br />
portfolio in 2008 (Made in Europe), we<br />
taught the market that reducing, re-using<br />
and recycling (the 3 Rs) was a sustainable<br />
way to support a business and an economy<br />
before it became mainstream; we will<br />
continue to expand that portfolio. <strong>The</strong><br />
future will bring an expansion of Dealer,<br />
and increasingly End User, sensitivity to<br />
choosing products that support companies<br />
closer to “home”- we strongly believe that<br />
these choices can strengthen businesses that<br />
operate ethically, legally, and transparently.<br />
With the new PRINT IT, PLANT IT<br />
sustainable programme from Katun, in<br />
partnership with PrintReleaf, dealers,<br />
distributors and end users can choose to<br />
participate to promote their ecofriendly<br />
approach.<br />
<strong>The</strong> return of desktop A4 devices will<br />
mean more devices, at least for a while.<br />
We remain focused on the well-being<br />
of our employees, our customer partners,<br />
and our suppliers.<br />
Two years ago, Katun introduced a range<br />
of European remanufactured A4 devices<br />
that offer the opportunity to apply the<br />
3 Rs, while supporting companies as<br />
their employees (& school children) are<br />
more active at home.<br />
Katun’s corporate priorities have not<br />
changed. We remain focused on the<br />
well-being of our employees, our customer<br />
partners, and our suppliers. Katun will<br />
continue to strengthen its financial<br />
security, and that of our suppliers and<br />
customers, to support our common interest<br />
and participation in the world economy.<br />
As we anxiously await the day when<br />
we can greet our customers, suppliers,<br />
and business colleagues in person again,<br />
Katun is focusing on new market<br />
opportunities. Katun has been an industry<br />
leader for over 40 years; new challenges<br />
mean new opportunities that we are fully<br />
prepared to meet.<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
5
FEATURE<br />
GM TECHNOLOGY<br />
Spanish based GM Technology records<br />
the low point was somewhere early April.<br />
It seemed the new infection numbers will<br />
never peak, and a total lockdown is<br />
inevitable for a long time. We switched<br />
everyone to home office and deployed an<br />
all-digital browser-based CRM system. It<br />
was a challenge for newly joined Business<br />
Development Manager, Zoltan Matyas.<br />
He recalls it cost me a few sleepless nights<br />
but worked out excellent.<br />
My sales team handled the challenges and<br />
managed to keep sales above 60% target.<br />
We sell virtually to all countries around the<br />
world so we could compensate slowing sales<br />
in one region with another where economy<br />
remained active.<br />
We have been qualified as essential service<br />
right at the beginning as we manage<br />
printing systems for hospitals and<br />
government offices. We never closed. <strong>The</strong><br />
entire company kept on operating and<br />
delivering products and services every day.<br />
During the crisis we did new installations<br />
for crisis-centres and leveraged remote MPS<br />
to keep continuous toner supplies.<br />
A crisis this scale acts as an accelerator of<br />
already ongoing changes. It forces you<br />
to find solutions. I told many customers<br />
during these days: “If business is slow you<br />
have idle time. Use it to rethink, regroup,<br />
think outside the box and reinvent the new<br />
normal”.<br />
Thanks to COVID19, digital<br />
transformation of business and the home<br />
office transition have been accelerated.<br />
Today we use human resources more<br />
efficiently and re-using natural resources<br />
gained attention and importance.<br />
FEATURED<br />
A R TIC L E<br />
STATIC CONTROL<br />
For Static Control planning and<br />
preparation was the key to managing their<br />
virus response, here is their story:<br />
No one could have predicted just how<br />
much COVID-19 would end up impacting<br />
the global economy, however, Static<br />
Control’s Human Resources department<br />
prepared a plan early on to help keep<br />
employees safe. Preparations were made<br />
throughout February to ensure business<br />
continuity in the months ahead.<br />
“Our staff did a remarkable job preparing<br />
the best that they could,” said CEO Ken<br />
Lalley. “Laptops were purchased to ensure<br />
that employees who could work from home<br />
could do so, along with purchasing PPE for<br />
warehouse employees to stay safe.”<br />
Starting in March, all employees who<br />
could work from home did so. Just like<br />
everyone in the industry, a sharp decline<br />
in sales occurred and Static Control had to<br />
furlough 29 employees in the UK office.<br />
“We continually maintained contact<br />
with these employees to make sure they<br />
remained healthy and that their Static<br />
Control family was near. I’m happy to<br />
report that the majority of these employees<br />
have already returned to work,” said<br />
Natalie Wickens, Static Control’s Human<br />
Resources Manager in the UK. “During<br />
quarantine, we have made a real effort<br />
to try and keep employees updated with<br />
company news. We made a short newsletter<br />
to send to furloughed employees every few<br />
weeks. Employees working from home have<br />
had online meetings with managers to keep<br />
teams updated on the latest news. We’ve<br />
also done fun quizzes and things on Zoom<br />
to try and keep morale up.”<br />
Natalie was instrumental in creating a<br />
plan for onsite employees. “We have 27<br />
employees in the warehouse and they have<br />
been working on split shifts to minimise<br />
contact, and the shifts do not overlap.<br />
No one could have predicted just<br />
how much COVID-19 would end up<br />
impacting the global economy<br />
We have also made adjustments in the<br />
warehouse to make it as safe as possible.”<br />
Similar steps were taken in the US office.<br />
Now that Europe is beginning to open up<br />
again, the experience has led to a deeper<br />
appreciation for all of Static Control’s<br />
employees and customers.<br />
“We’ve all been through a global pandemic<br />
together. <strong>The</strong> most important thing is the<br />
health and safety of our employees and<br />
customers,” said Lalley. “I have to give my<br />
deep appreciation to all of our employees<br />
worldwide who have gone the extra mile<br />
during all this to make sure that customers<br />
were given dedicated support and products<br />
were shipped and delivered. We have an<br />
amazing team here!”<br />
6 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
GOGREEN!<br />
REACH<br />
READY<br />
20<br />
05/20<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
7
FEATURE<br />
LIGHTWORDS<br />
IMAGING<br />
Peter Mayhew of Lightwords Imaging<br />
shared their journey so far: Back in<br />
February, 2020 was looking good. We<br />
were implementing our strategic plan and<br />
it was working. <strong>The</strong> document printing<br />
market, where we focus most of our<br />
energy, was performing somewhat in line<br />
with our expectations. Best of all our<br />
clients were engaged in what we were<br />
doing. <strong>The</strong>n the pandemic hit.<br />
March was the low point for Lightwords.<br />
All those plans, all that work building the<br />
to collect data until countries finally<br />
closed. Uniquely, we now have a very clear<br />
view of the pricing and TCO strategies<br />
(see Figure 1.) of many of the industries<br />
manufacturers’ most popular models up to<br />
the point when lock-down started, in the<br />
USA and, most of Western Europe.<br />
Our next data set, due out in Q4 2020,<br />
will show exactly how these OEM pricing<br />
strategies have changed because of<br />
Covid-19. This is invaluable, competitive<br />
market insight. And there will be change<br />
because, the requirements of most offices in<br />
almost all vertical markets, is changing.<br />
That means a review of the MPS contract<br />
soon. With many copiers and MFP’s in<br />
the wrong position, over specified and<br />
we do best, turning research into insight,<br />
especially in the growth segments of these<br />
two highly disrupted markets.<br />
So, what is next for Lightwords?<br />
Product refreshes and updates planned<br />
for 2021 are now in their final stages of<br />
completion. Launch plans are ready to<br />
go. New international sales channels have<br />
been established, virtual sales training<br />
has commenced, and our Analysts are<br />
refocused on strategic planning for<br />
clients. Busy, challenging, changing,<br />
but exciting times!<br />
BIUROMAX<br />
And there will be change because,<br />
the requirements of most offices in almost<br />
all vertical markets, is changing.<br />
business, suddenly at grave risk. All our<br />
offices were closed, home working was the<br />
new norm. But nobody was furloughed or<br />
laid off because projects still needed to be<br />
delivered. This we achieved, on-time and in<br />
full. In parallel, we needed a new business<br />
plan and, a new strategy.<br />
Fortunately, our researchers working<br />
in the sales channels on our Copier &<br />
MFP Pricing Analysis Service, were able<br />
requiring a minimal touch interface, new<br />
devices with different workflow apps<br />
will be needed. Lightwords will be there,<br />
collecting the quotes and informing clients<br />
about the changes occurring the market.<br />
<strong>The</strong> cancellations of DRUPA and<br />
FESPA 2020 in the Commercial Print<br />
and Wide Format markets meant further<br />
complication for Lightwords. New tactics<br />
to keep us in front of our clients, had to<br />
be deployed. We’ve re-focused on what<br />
Price Trend by Model by Country Q4 2015 - Q4 2019<br />
Polish based ETIRA member Biuromax<br />
had planned expansion into new<br />
markets, increase the number of staff<br />
and invest in a new image.<br />
In January we began the implementation<br />
of our new marketing campaign - YOU<br />
FIRST. We started with a new webpage<br />
of which an important part would be an<br />
expert subpage where customers could<br />
find materials (films and instructions) and<br />
educate themselves in the field of copier<br />
units’ rebuilding process. <strong>The</strong> materials<br />
used for the expert subpage was based<br />
on extensive training of our employees<br />
performed with the view to create product<br />
awareness – what we offer and how it is<br />
used. We had spent many hours studying<br />
the construction of machines and its<br />
units, and on this basis we have prepared<br />
filmed instructions. In many cases we also<br />
used information obtained from clients<br />
regarding the most common problems<br />
they face in the rebuilding process.<br />
<strong>The</strong> first quarter’s sale was fantastic.<br />
At the end of March, and in April<br />
came the crisis. Immediately after the<br />
announcement of the social quarantine<br />
we asked employees to work from home.<br />
Avg 15Q4 Price Avg 16Q4 Price Avg 17Q4 Price<br />
Avg 18Q4 Price Avg 19Q4 Price<br />
Data for illustration purposes only © LightWords Ltd 2019<br />
Suddenly our cash flow was poor, and<br />
we were working from home worrying<br />
about our customers, the workplace, and<br />
about the economic situation in general.<br />
Our frustration was increased by the fear<br />
for health and life of our families and<br />
the need to work from home with one<br />
hand on the computer keyboard and<br />
with the other trying to solve math’s<br />
lesson of our kids.<br />
8 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
FEATURED<br />
A R TIC L E<br />
<strong>The</strong> biggest concern however was the<br />
UNKNOWN FUTURE. And yes,<br />
we were concerned about the future<br />
of our company.<br />
COVID-19 blocked all launched projects.<br />
We had to suspend or cancel them. Our biz<br />
trips, recruitment, marketing communication<br />
schedule had to be rethought and rearranged.<br />
In May, not without doubts, we began a<br />
gradual return to the office. Nowadays most<br />
of us work stationary, but some remain<br />
at home. We have to change the mode of<br />
operation.<br />
Since our sales model was up to now largely<br />
based on visiting our partners, our priority<br />
nowadays is to remain close to them.<br />
We began to arrange video conferences,<br />
where we discuss business and life, evaluate<br />
possibilities and offer our assistance to clients.<br />
We have to think of new products. Many of<br />
our competitors have introduced hygienic<br />
kits (masks, gloves and disinfectants) to their<br />
offer. To us this is just a temporary need<br />
and hopefully those products will not be<br />
necessary after the coronavirus epidemic is<br />
over. Instead, after consulting our customers,<br />
we have decided on introducing highquality<br />
thermal paper to our offer. Direct<br />
cooperation with the manufacturer allows<br />
us to offer paper of various weights, sizes,<br />
universal and personalized (with printing).<br />
We have learned that “a change” may have<br />
its positive and negative impact. <strong>The</strong> world<br />
is changing more rapidly and so is printing<br />
industry. We think that recent circumstances<br />
will cause a faster change in the field we<br />
are operating. On the one hand, hopefully,<br />
printing will be more eco-friendly using<br />
remanufactured cartridges, on another<br />
digitization and electronic workflow are here<br />
already and are gaining the momentum. We<br />
need to act flexibly, to diversify our offer and<br />
to be always close to our clients.<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
9
FEATURE<br />
FEATURED<br />
A R TIC L E<br />
KEYPOINT<br />
INTELLIGENCE<br />
Keypoint Intelligence told us 2020 has<br />
been an interesting year to say the least.<br />
While there have been definite lows and<br />
challenges, we have also seized the<br />
opportunity to improve our company,<br />
explore new areas of the market, and<br />
better serve customers.<br />
<strong>The</strong> Key Point Blog has been a strong<br />
company focus in 2020<br />
One notable setback for our business<br />
has been the ability to test products<br />
in our labs. When countries suddenly<br />
implemented lockdowns due to<br />
COVID-19, we could no longer perform<br />
the same level of testing as before. We<br />
are now moving back to full testing, so<br />
hopefully clients will continue sending us<br />
a wide range of devices and software for<br />
comprehensive evaluations.<br />
▲ Mack P. Brothers President<br />
and CEO, Keypoint Intelligence<br />
Despite all the difficulties we’ve faced so far<br />
in 2020, we are truly excited for the opportunity<br />
to rethink our business, shift directions,<br />
and capitalize on new areas of research, coverage,<br />
and insight for our industry.<br />
This year we have also faced uncertainty<br />
over client contract renewals. Many of our<br />
clients are based in Japan; with the onset<br />
of COVID-19 (in many regions) occurring<br />
near the end of their fiscal year, they<br />
were not necessarily available to discuss<br />
contract renewal. In fact, in some cases<br />
discussions over continued business were<br />
postponed for several months.<br />
Our company has also experienced a major<br />
change in leadership. On 1 May, Mack<br />
P. Brothers became the new president<br />
and CEO. With 30 years of research<br />
and advisory expertise, Brothers most<br />
recently served as chief product officer<br />
at U.S.-based Forrester Research. While<br />
this appointment represents an exciting<br />
opportunity for Keypoint Intelligence,<br />
it is also true that a significant leadership<br />
change does require a period of<br />
unpredictability and adjustment.<br />
Since the pandemic hit, we’ve tried to find<br />
ways to better serve our customers and<br />
the industry in general. One way we’ve<br />
achieved this is through creating a wealth<br />
of free COVID-19-related content (as<br />
well as insight on other industry topics),<br />
including blog posts and podcasts,<br />
designed to help the print sector get<br />
through this difficult time. Many of the<br />
themes seem to have resonated with print<br />
manufacturers, office equipment dealers,<br />
and others—sparking new conversations,<br />
product ideas, and business.<br />
Another positive from this year has been<br />
fresh primary research on unprecedented<br />
developments and trends. We are<br />
currently fielding a Future of Office<br />
Printing survey focused on how general<br />
office workers have changed work and<br />
print habits since starting to work from<br />
home as a result of the pandemic.<br />
And later this year we plan to survey<br />
IT decision makers on how their offices<br />
as well as companies’ approach to print<br />
are changing.<br />
Despite all the difficulties we’ve faced<br />
so far in 2020, we are truly excited for<br />
the opportunity to rethink our business,<br />
shift directions, and capitalize on new<br />
areas of research, coverage, and insight<br />
for our industry.<br />
10 <strong>Issue</strong> <strong>334</strong> September 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
THE RECYCLER<br />
Here at <strong>The</strong> <strong>Recycler</strong> the pandemic has<br />
been a challenge. Our printer<br />
implemented new working conditions,<br />
and this added a few days to production<br />
of the magazine. Mailing was more<br />
challenging with social distancing<br />
meaning we had to follow special delivery<br />
protocols delivering the mailing to the<br />
post office.<br />
<strong>The</strong>n came the global lockdowns that<br />
impacted on mailing. On average it takes 2<br />
– 10 days to mail the magazine around the<br />
world. With the pandemic some countries<br />
were closed for mailing, others slowed<br />
down the processing of mail. In April<br />
the average, where delivery was possible,<br />
shifted to 3 to 25 days. Fortunately, that<br />
has improved each month since and only a<br />
few countries remain closed.<br />
Our summer conference has now been<br />
moved to May 2021, but the next industry<br />
event in Europe is Paperworld on the 30<br />
Jan – 2 Feb where the new format for<br />
Remanexpo will be in Hall 6.1.<br />
Kickstart 2021<br />
What are you doing to kick-start your<br />
business going into 2021? Are you<br />
planning new products and services, new<br />
channels, new people, new marketing<br />
strategies? Whatever it is share it<br />
with us at <strong>The</strong> <strong>Recycler</strong> and our<br />
audience as part of our Kickstart<br />
2021 feature series. Email us at<br />
news@therecycler.com and put<br />
Kickstart 2021 in the subject line. ■<br />
Specialists in the Purchase<br />
of Unused OEM Toner for<br />
over 10 years<br />
Purchasing<br />
WE BUY SURPLUS UNUSED PRINTER TONERS & INKS<br />
Find us on:<br />
software<br />
• One of the UK's largest independent<br />
buyers of surplus OEM toners<br />
• Any OEM manufacturer, any quantity<br />
• Any grade, including ‘Open Box’ and<br />
‘No Box’<br />
• Friendly, expert staff<br />
• Fast, genuine & reliable quotes<br />
• Pan European service<br />
• Environmentally responsible<br />
Call us on 01462 605050 or<br />
visit www.thejollysavage.co.uk<br />
Find us on:<br />
software<br />
<strong>The</strong> Jolly Savage Ltd www.thejollysavage.co.uk +44(0) 1462 605050 admin@thejollysavage.co.uk<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
11
IN THIS ISSUE<br />
On the cover<br />
2020 Reimagined<br />
Industry Leaders Q&A -<br />
<strong>The</strong> Jolly Savage<br />
34<br />
Impact of the COVID<br />
crisis in printing<br />
4 36<br />
Editorial<br />
3 COVID-19, Sustainability<br />
- <strong>The</strong> Future<br />
Feature<br />
4 2020 Reimagined<br />
World Focus<br />
14 It’s official, OEM inks are seriously<br />
expensive • Sustainability, the<br />
foundation for reuse<br />
15 HP releases new firmware updates<br />
• ICCE publishes position paper<br />
on the US-UK Trade Agreement<br />
16 Sustainability to be a top theme<br />
at Paperworld 2021<br />
17 Amazon to name and shame<br />
counterfeiters?<br />
18 Canon continues to file Report<br />
Infringement Forms and settles<br />
with Globest Trading & M & S<br />
Vertrieb Service OHG<br />
19 Spain: More e-waste crime exposed<br />
20 Sustainability high on buyer’s agenda<br />
21 Meanwhile in South Africa…<br />
• USITC to issue GEO for Brother<br />
City News<br />
22 OEM share prices August 2020<br />
• EveryonePrint acquires One Q<br />
23 Ninestar plans to purchase 100%<br />
of Pantum shares • Lyreco acquires<br />
Office Depot’s Spanish portfolio<br />
24 Genuine Parts Company sells<br />
S.P. Richards Company<br />
Around the Industry<br />
26 HP urged to take ‘path<br />
of sustainability’ • Katun<br />
announces presence on ‘Stock<br />
in the Channel’<br />
28 Ninestar starts cartridge recycling<br />
programme, continues 20 in<br />
2020 celebrations and more<br />
29 MPS Monitor receives<br />
Platinum Rating<br />
30 HYB appoints new Business<br />
Development Manager and<br />
distributor • Armor has got<br />
it wrapped<br />
31 RIS and Migros France<br />
launch first InkCenter<br />
32 Data Direct hires Graham Green<br />
• Clover Imaging Group introduces<br />
Russian distributor, reviews<br />
collection arm<br />
33 OCP operations move complete<br />
Inside Track<br />
34 Industry Leaders Q&A<br />
- <strong>The</strong> Jolly Savage<br />
Feature<br />
36 Impact of the COVID crisis<br />
in printing<br />
Products & Technology<br />
38 CET highlights latest products<br />
• Apex releases first-to-market<br />
replacement chips<br />
39 IR Italiana Riprografia expands<br />
products range • Expand your MPS<br />
services with T-MPS<br />
40 Ninestar debuts solution to manage<br />
firmware upgrades<br />
42 Katun North America introduces<br />
printer and copier toners • CTS<br />
adds to its new PPE and cartridge<br />
ranges<br />
43 CIG releases latest solutions<br />
• ARMOR expands its laser range<br />
12 <strong>Issue</strong> <strong>334</strong> September 2020
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
13
WORLD FOCUS<br />
EUROPE Ink, OEM, Price, Branded<br />
EUROPE <strong>The</strong> <strong>Recycler</strong> Live,<br />
Frankfurt, Awards, Sustainability<br />
Sustainability,<br />
the foundation<br />
for reuse<br />
It’s official, OEM inks are<br />
seriously expensive<br />
UK Consumer magazine Which, drills down on just how expensive OEM<br />
branded inks are with some costing more that 32 year old Scotch whiskey.<br />
Which discovered that one set of<br />
replacement cartridges for the Epson<br />
Expression Premium XP-900 costs £96<br />
(€105 / $123). While a non branded set<br />
cost just £14 ($18/ €15.3). This means that<br />
a customer can replace their ink five times<br />
for less than the price of a branded set and<br />
save a massive £410 ($527/ €449).<br />
<strong>The</strong> Which survey also debunked some<br />
common worries about third-party<br />
printer ink:<br />
<strong>The</strong>y will not work in my printer is a<br />
common worry according to the Which<br />
research who found that 43% of the people<br />
they surveyed had this concern. Which<br />
tested several leading brands and “didn’t<br />
have any issues when we lab-tested the<br />
third-party brands, either.”<br />
Which did caution that “if you have a<br />
HP printer, you might not be able to use<br />
third-party cartridges, and this is down<br />
to HP. Its printers use something called<br />
‘dynamic security’, which recognises<br />
cartridges that aren’t HP branded and<br />
stops them from working.”<br />
<strong>The</strong>y leak was the next worry and 30%<br />
of people Which surveyed said they were<br />
worried third-party inks would leak and<br />
their printer would no longer work. Which<br />
“ran the seven top-scoring third-party<br />
cartridges through our tests, and none<br />
of them damaged the printer. Plus, of<br />
those in our survey who use third-party<br />
ink regularly, only 4% experienced any<br />
leaking.“<br />
Print quality is poorer with third-party<br />
ink said only 3% of the people Which<br />
surveyed, Which lab tests “found that<br />
the best ink cartridges were very close<br />
in quality to original ink.” <strong>The</strong> Which<br />
“top-scorers all managed four out of<br />
five stars for print quality in our survey;<br />
respondents thought some of the best were<br />
even on a par with HP and Epson inks.”<br />
“Printer ink shouldn’t cost the earth,<br />
and we’ve found that there are lots of<br />
unbranded products that are just as good<br />
as their branded counterparts and only<br />
a fraction of the cost — so you can keep<br />
your hard-earned cash for actual luxuries<br />
rather than spending it on printing,” said<br />
Harry Rose, editor of Which? Magazine.<br />
“Choosing third-party cartridges should<br />
be a personal choice and not dictated by<br />
the make of your printer. If you are in the<br />
market for a new printer, it might be best<br />
to avoid HP if you don’t want to fork out<br />
for expensive HP ink cartridges.”<br />
Editor’s Opinion: High OEM ink prices<br />
are and will drive the demand for lower<br />
cost ink consumables and it is clear from<br />
the Which research that the aftermarket<br />
can and will fill the value proposition for<br />
affordable good quality supplies. ■<br />
<strong>The</strong> <strong>Recycler</strong> is pleased to announce<br />
<strong>The</strong> <strong>Recycler</strong> Sustainability Award to<br />
recognise and celebrate companies and<br />
individuals who are leading the way<br />
to a sustainable future in the field of<br />
office imaging.<br />
<strong>The</strong> <strong>Recycler</strong>’s new “Sustainability” award<br />
is for any new product/service invention;<br />
specification or improvement that has led to<br />
a more sustainable outcome. <strong>The</strong> product or<br />
service must be available and, on the market,<br />
not in development phase.<br />
Nominations for all <strong>The</strong> <strong>Recycler</strong> Awards<br />
will open in November and the winners will<br />
be announced at the awards presentation, to<br />
be held on 31 January 2021 at Paperworld /<br />
Remanexpo in Frankfurt.<br />
<strong>The</strong> <strong>Recycler</strong> is proud to have this<br />
opportunity to recognise and reward<br />
companies and individuals who are leading<br />
the way to a sustainable future in the field of<br />
office imaging.<br />
Who judges the awards?<br />
All nominations are checked independently<br />
of <strong>The</strong> <strong>Recycler</strong> to ensure a fair and unbiased<br />
process and outcome. All nominations<br />
will be put to an open vote by <strong>The</strong> <strong>Recycler</strong><br />
audience are put to a public vote to reflect<br />
and all the judging panel comprises a broad<br />
range of environmental experts who are<br />
selected for their sustainability and industry<br />
expertise.<br />
Entry requirements<br />
• Entry needs to comply with the eligibility<br />
requirements for the category above<br />
• <strong>The</strong> new product/service invention;<br />
specification or improvement should have<br />
been brought to the market on or after 1st<br />
July 2019.<br />
• <strong>The</strong> demonstrable activities and results<br />
associated with the entry must be<br />
applicable within the office imaging<br />
sector. ■<br />
14 <strong>Issue</strong> <strong>334</strong> September 2020
visit www.therecycler.com for all the breaking news<br />
GLOBAL Firmware Update, Chips,<br />
Remanufacturing<br />
HP releases<br />
new firmware<br />
updates<br />
<strong>The</strong> <strong>Recycler</strong> has been advised that<br />
the OEM has released its latest<br />
firmware update which can affect<br />
third party replacement cartridges<br />
for HP 63/302 series cartridges.<br />
This latest firmware update, version<br />
2025A/2021B was released in July<br />
2020. <strong>The</strong> affected printers are HP<br />
OfficeJet 5220, 5255, 5230, 5232, HP<br />
ENVY 5020, 5032 and HP DeskJet<br />
2621 devices.<br />
<strong>The</strong> chip manufacturer ChipJet said<br />
that the affected cartridges depending<br />
on which region are the HP 63 or 302<br />
series cartridges. <strong>The</strong> OfficeJet and<br />
ENVY devices seem to be updated with<br />
version 2025A and firmware version<br />
2021B is targeted at the DeskJet devices.<br />
<strong>The</strong> company has confirmed that<br />
its chips are unaffected by this latest<br />
firmware update.<br />
Most recently, in May 2020 HP<br />
released the newly W2080A/118A<br />
series cartridges, which are capable of<br />
upgrading the corresponding printers<br />
without being connected to a network.<br />
According to <strong>The</strong> <strong>Recycler</strong> tech guru,<br />
recent innovations to network hubs<br />
and new firmware blockers successfully<br />
manage to limit network delivered<br />
upgrades. This upgrade is contained in<br />
the encrypted chip resident on the toner<br />
cartridge. Once the cartridge is installed<br />
in the printer, the “handshake” between<br />
the printer and the cartridge is made<br />
and determines the firmware status<br />
of the printer and that activates the<br />
upgrade if it is needed and no internet<br />
connection required.<br />
It is expected that the newly<br />
manufactured HP MFP 179fnw<br />
printers has installed the upgraded<br />
OEM cartridge, which also enable a<br />
firmware upgrade to the printer as soon<br />
as you start to use it. ■<br />
EMEA ICCE, Counterfeits, UK-US Trade Deal<br />
ICCE publishes position paper on the<br />
US-UK Trade Agreement<br />
<strong>The</strong> Imaging Consumables Coalition of Europe, Middle East and Africa (ICCE)<br />
calls for a future US-UK Free Trade Agreement to include specific measures to<br />
protect consumers and manufacturers from illegal counterfeit imaging supplies.<br />
<strong>The</strong> ICCE explained that the imaging<br />
consumables industry is currently threatened<br />
by a €1.6 billion ($1.8 billion) black market<br />
in counterfeit imaging supplies which can<br />
be dangerous, environmentally unfriendly<br />
and which cheat consumers of the quality<br />
they expect from branded consumables. <strong>The</strong><br />
supply of counterfeit imaging consumables<br />
also threatens the jobs and livelihoods of<br />
workers across the UK and US.<br />
ICCE said that it is therefore vital that<br />
any post-COVID-19 FTA appropriately<br />
recognises the risk that counterfeit imaging<br />
supplies, and other dangerous or substandard<br />
imaging supplies, pose to original imaging<br />
supplies manufacturers (OEMs) and their<br />
consumers.<br />
Recognising the importance of IP law and<br />
e-commerce rules in any future US-UK trade<br />
relationship, ICCE said it welcomes the UK’s<br />
objective to “secure provisions that promote<br />
the transparent and efficient administration<br />
and enforcement of IP rights, and facilitate<br />
cross-border collaboration on IP matters”.<br />
As the United States and United Kingdom<br />
transition from discussions under the US-UK<br />
Trade and Investment Working Group to the<br />
initiation of formal trade negotiations, ICCE<br />
highlights the importance of improving anticounterfeit<br />
measures in the UK and the US<br />
to meet the needs of consumers and business.<br />
A full position paper has been published by<br />
ICCE on its website.<br />
Amongst the proposals, ICCE calls for<br />
greater cross-border cooperation between the<br />
US and UK authorities in tackling the trade<br />
of counterfeits entering into the US-UK<br />
region as well as tackling traders located in<br />
the UK or US which seek to take advantage<br />
of an FTA to distribute counterfeit goods<br />
more widely.<br />
ICCE also calls for increasing obligations<br />
on ISPs to make greater efforts to reduce<br />
the prevalence of counterfeit and dangerous<br />
goods being traded online.<br />
Post COVID-19, consumers and businesses<br />
must have confidence in the online<br />
environment, ICCE said and added that the<br />
trade in counterfeit and dangerous goods<br />
online through platforms and websites<br />
undermines consumer confidence in<br />
e-commerce as a whole and harms economic<br />
growth. In this regard, ICCE welcomes the<br />
consideration of the SHOP SAFE ACT<br />
2020 currently under consideration by the<br />
House Judiciary Committee of the House of<br />
Representatives in the US.<br />
ICCE said it would like to see similar<br />
measures adopted in the UK and in any<br />
event, no dilution of the obligations requiring<br />
ISPs to remove infringing content in order<br />
to claim the defences provided by Electronic<br />
Commerce (EC Directive) Regulations 2002<br />
(implementing the E-Commerce Directive).<br />
Improvements to the current UK legislative<br />
framework could require:<br />
• ISPs to take actions against those who<br />
use and abuse their services to sell<br />
counterfeit or dubious consumable<br />
products online;<br />
• Obligations on ISPs to have established<br />
Know Your Customers (KYC)<br />
mechanisms requiring ISPs to hold a<br />
minimum requirement of information<br />
on their customer in order to assist law<br />
enforcement authorities and aggrieved<br />
civil parties.<br />
• Consumers can be seriously harmed by<br />
these fake products: ICCE members<br />
have received reports of counterfeit<br />
cartridges containing petroleum.<br />
If used, they would cause a printer<br />
to explode with potentially severe<br />
consequences for the user.<br />
ICCE said it stands ready to engage<br />
constructively with both governments<br />
and urges the US and UK during the<br />
negotiation process to consider the<br />
challenges that consumers and printing<br />
supply manufacturers face in the online<br />
environment. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020 15
WORLD FOCUS<br />
EUROPE Messe Frankfurt, Events, Paperworld, Remanexpo<br />
Sustainability to be a top<br />
theme at Paperworld 2021<br />
For the first time, Paperworld will take place from 30<br />
January to 2 February 2021 with an overriding central<br />
theme: sustainability.<br />
<strong>The</strong> three topics of environmentally<br />
conscious shopping, ecological practices and<br />
sustainability have been key issues in the<br />
paper, office supplies and stationery sector<br />
for a long time. <strong>The</strong>y have also been part<br />
of Paperworld for many years and will be<br />
brought directly into focus in 2021 with the<br />
focus on sustainability.<br />
This is not just about exhibitors' products,<br />
but a holistic concept based on three<br />
pillars: <strong>The</strong> first and largest pillar is made<br />
up of the exhibitors, who are represented<br />
with sustainable products at the trade fair<br />
for stationery, office supplies and writing<br />
instruments in Frankfurt am Main.<br />
<strong>The</strong> hall concept and combination of<br />
product groups in the Remanexpo area<br />
are being adapted for Paperworld 2021.<br />
<strong>The</strong> zone concept is a fresh approach to a<br />
changing market. A market where reuse,<br />
distribution and new products, technologies<br />
and services are competing to engage<br />
with the market. Each zone has its unique<br />
identity and enables exhibitors to position<br />
their business, products and services in the<br />
relevant zone.<br />
Nowadays, manufacturers from all<br />
office and stationery segments are<br />
increasingly focusing on sustainable and<br />
environmentally friendly goods and their<br />
production. To make these even more<br />
visible to visitors, Paperworld is introducing<br />
sustainability as a “Special Interest”. This<br />
is a labelling system that clearly identifies<br />
manufacturers with sustainable products,<br />
both in the exhibitor search on the website<br />
and in the app and catalogue. "Under the<br />
search term 'Sustainability' on the website,<br />
it will be possible to display all exhibitors in<br />
this area. This will make it even easier for<br />
visitors to find the respective manufacturers<br />
in the halls. Moreover, they will be able to<br />
gather information about the products and<br />
the company in advance in the exhibitor<br />
search", said Michael Reichhold, Director of<br />
Paperworld.<br />
<strong>The</strong> second pillar is the complementary<br />
programme of events, where sustainability<br />
issues are integrated in a wide variety of<br />
ways. <strong>The</strong> special "Future Office" exhibition<br />
will also be devoted to the central theme of<br />
sustainability in 2021. Sustainable products,<br />
eco-fair purchasing and environmentally<br />
friendly solutions for the office will be<br />
presented both within the area and in<br />
the speaker programme. <strong>The</strong> focus of the<br />
lecture days will vary on each occasion: On<br />
Saturday, the office trend forum focuses on<br />
"Green Office: <strong>The</strong> Sustainable Solution".<br />
Sunday and Monday are aimed at<br />
architects, planners and interior designers,<br />
and highlight relevant developments in<br />
office concepts and the design of sustainable<br />
buildings. <strong>The</strong> motto for this day is:<br />
Sustainability: for office buildings, office<br />
planning and office furnishings. <strong>The</strong><br />
cooperation partner is PSA Publishers /<br />
world-architects.<br />
On Tuesday, the Sustainable Office Day<br />
moves into the "Future Office" for the first<br />
time. <strong>The</strong> diverse specialist presentations<br />
on environmentally conscious purchasing<br />
will be accompanied by best practice<br />
examples from the winners of the "Office<br />
& Environment" competition, which will<br />
provide practical solutions for sustainable<br />
and environmentally friendly office<br />
equipment. <strong>The</strong> kick-off for next year's<br />
"Office & Environment" competition<br />
will also take place under the patronage<br />
of Svenja Schulze, Federal Minister of the<br />
Environment. <strong>The</strong> theme day is directed<br />
at specialist stationery, office supplies and<br />
writing instrument retailers, buyers of<br />
commercial office supplies, and the specialist<br />
trade in the office furnishings sector.<br />
<strong>The</strong> third pillar is the cooperation with<br />
associations and clubs, which inform both<br />
visitors and exhibitors about their activities<br />
and the latest developments in sustainability.<br />
<strong>The</strong> Agency for Renewable Resources<br />
(Fachagentur Nachwachsende Rohstoffe<br />
- FNR) will be presenting itself with the<br />
"Renewable Office".<br />
By the autumn, additional programme<br />
items will be developed to integrate<br />
sustainability into other areas of Paperworld.<br />
<strong>The</strong> trade fair trio of Christmasworld,<br />
Paperworld, including Remanexpo in hall<br />
6.1, and Creativeworld, makes face-to-face<br />
meetings possible with its new protection<br />
and hygiene concept in times of COVID-19.<br />
Messe Frankfurt has devised a concept<br />
that includes detailed organisational,<br />
hygiene and medical measures to ensure<br />
safe personal contacts.<br />
<strong>The</strong> protection and hygiene concept<br />
will already be implemented at the first<br />
events in autumn 2020 and at next year's<br />
spring fairs on the Frankfurt am Main<br />
exhibition grounds - this also applies<br />
to Christmasworld (29.1.-2.2.2021),<br />
Paperworld, and Creativeworld (30.1.-<br />
2.2.2021).<br />
"As organisers of the trade fairs, the safety<br />
of all exhibitors, visitors, partners and<br />
employees is of paramount importance for<br />
us. At the same time, we are keen to provide<br />
manufacturers and dealers with a great<br />
opportunity to relaunch their business with<br />
our platform. Thanks to the protection and<br />
hygiene concept, we are able to facilitate<br />
the personal contact that is so important<br />
at our trade fairs with the necessary safety.<br />
Because, following the lockdown, the<br />
need for personal encounters and physical<br />
exchange is immense in our segments and<br />
we are delighted to be able to make this<br />
possible again", said Julia Uherek, Group<br />
Show Director Consumer Goods, Messe<br />
Frankfurt Exhibition GmbH.<br />
<strong>The</strong> concept was drawn up and approved<br />
in recent weeks together with the relevant<br />
authorities of the State of Hesse and<br />
follows the recommendations of the<br />
Robert Koch Institute.<br />
"We are very pleased to have elaborated a<br />
concept in agreement with the authorities<br />
that enables us to carry out trade fairs safely<br />
and in this way make personal meetings in<br />
Frankfurt am Main possible once again.<br />
In doing so, we are offering international<br />
industries a business platform with which<br />
they can initiate business contacts for 2021,"<br />
added Uherek.<br />
It is expected that the protection and<br />
hygiene regulations will be updated in line<br />
with official requirements by the time the<br />
spring trade fairs take place in January. ■<br />
16 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
NORTH AMERICA Amazon, Counterfeiters, Fight Crime<br />
Amazon to name and shame<br />
counterfeiters?<br />
After the announcement of the anti-counterfeiting unit, reports emerge that<br />
Amazon is intending to publicly name counterfeiters to hold them accountable.<br />
In June, Amazon announced it has<br />
established a new Counterfeit Crimes<br />
Unit, dedicated to bringing counterfeiters<br />
that violate the law and Amazon’s policies<br />
by listing counterfeit products in its store<br />
to justice. Amazon’s Counterfeit Crimes<br />
Unit is a global, multi-disciplinary team<br />
composed of former federal prosecutors,<br />
experienced investigators, and data analysts,<br />
and will join Amazon’s extensive work to<br />
drive counterfeit to zero.<br />
Business Insider said that in a note sent<br />
to Amazon sellers, the e-commerce giant<br />
said that effective 1 September, it requires<br />
all third-party resellers to list their names<br />
and addresses on the platform. This,<br />
according to the publication is set to bring<br />
transparency for consumers and to enable<br />
an informed purchasing decision.<br />
Dharmesh Mehta, Vice President,<br />
Customer Trust and Partner Support,<br />
Amazon said: “Every counterfeiter is on<br />
notice that they will be held accountable to<br />
the maximum extent possible under the law,<br />
regardless of where they attempt to sell their<br />
counterfeits or where they’re located.”<br />
Mehta added: “We are working hard<br />
to disrupt and dismantle these criminal<br />
networks, and we applaud the law<br />
enforcement authorities who are already<br />
part of this fight. We urge governments<br />
to give these authorities the investigative<br />
tools, funding, and resources they need<br />
to bring criminal counterfeiters to justice<br />
because criminal enforcement – through<br />
prosecution and other disruption measures<br />
such as freezing assets – is one of the most<br />
effective ways to stop them.” ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020 17
WORLD FOCUS<br />
GLOBAL Canon, IP, Settlement, Lawsuit, Amazon Removals<br />
Canon continues to file Report Infringement Forms<br />
and settles with Globest Trading & M & S Vertrieb<br />
Service OHG<br />
<strong>The</strong> OEM announced it requested removal of toner cartridges from Amazon in Europe, US, Canada and adds Mexico<br />
into the country mix.<br />
Canon Inc. announced the filing of<br />
Report Infringement Forms with Amazon.<br />
de based on the alleged use of claims 1<br />
and 2 of the German portion of Canon's<br />
European Patent EP 1 977 289 ("EP '289")<br />
regarding the cartridge models CC530A,<br />
CC531A, CC532A, CC533A, CE410A,<br />
CE411A, CE412A, CE413A, CB540A,<br />
CB541A, CB542A, CB543A, CE320A,<br />
CE321A, CE322A and CE323A offered by<br />
Taiguxianjin fengrizadian.<br />
Canon also announced the filing of an<br />
infringement report with Amazon.mx<br />
seeking the removal of Amazon.mx listings<br />
for certain toner cartridges sold by JinNiu<br />
QuHe HaiRong RiYong PinJing YingBu<br />
for use in HP laser beam printers.<br />
Canon's infringement report alleged<br />
that claim 65 of Mexican Patent Number<br />
317598 was infringed by certain models<br />
CC530A, CC531A, CC532A and CC533A<br />
toner cartridges offered by Jin NiuQuHe<br />
HaiRong RiYong PinJing YingBu under<br />
the Amazon Standard Identification<br />
Numbers (ASINs) B07VBMLDHG,<br />
B07XRH8BNR, B07XC735D7,<br />
B07XRPMBJN and B07VDQY24Z.<br />
<strong>The</strong> OEM filed an infringement report<br />
with Amazon.ca seeking the removal of<br />
an Amazon.ca listing for certain toner<br />
cartridges sold by HEH AIRIYO NGPIN.<br />
Canon requested removal of toner<br />
cartridges offered by junbsao from Amazon<br />
Australia and by Indigo Home & Office<br />
Ltd. from Amazon UK.<br />
Furthermore, the OEM reported that<br />
it has requested the removal of toner<br />
cartridges offered by NineLeafToner from<br />
Amazon.com, Printperfect Ltd, trading as<br />
"PerfectPrint" via several European Amazon<br />
sites and by florences from Amazon Canada.<br />
In Canada, Canon filed an infringement<br />
report with Amazon.ca seeking the removal<br />
of an Amazon.ca listing for certain toner<br />
cartridges sold by florences.<br />
Canon filed more infringement forms in<br />
the US and Australia, where it requested<br />
the removal of toner cartridge offered by<br />
OFFICEWORLD_TEC and AB Volts<br />
from Amazon US and NK STORE AU<br />
from Amazon Australia.<br />
In the courts….Canon Inc., Globest<br />
Trading Inc., and Globest’s parent company,<br />
Internet Brand Development (HK) Limited<br />
(IBD), have entered into a settlement<br />
agreement to amicably resolve the pending<br />
lawsuit between Canon and Globest in the<br />
Central District of California.<br />
<strong>The</strong> lawsuit involved the compatible<br />
versions of Globest’s toner cartridge models<br />
CF210X, CF211A, CF212A, CF213A,<br />
CB540A, CB541A, CB542A, CB543A,<br />
CE320A, CE321A, CE322A, CE323A,<br />
CRG-116, CRG-131H, CE410X, CE411A,<br />
CE412A, CE413A, CF380X, CF381A,<br />
CF382A, CF383A, CC530A, CC531A,<br />
CC532A, CC533A, CRG-118, PTCF210A,<br />
PTCF211A, PTCF212A, and PTCF213A,<br />
which are compatible with Canon toner<br />
cartridge models 116, 118, 131, and 131II<br />
and HP toner cartridge models 125A,<br />
128A, 131A, 131X, 304A, 305A, 305X,<br />
312A, and 312X, and seven patents that<br />
Canon alleged were infringed.<br />
Globest disputed Canon’s claim and filed<br />
a counterclaim for invalidity, which Canon<br />
denied.<br />
To resolve the dispute, Globest agreed<br />
to a consent judgment and permanent<br />
injunction in which it agreed not to sell the<br />
compatible versions of the cartridges listed<br />
above that Canon alleged infringed its seven<br />
patents, or any similar version that infringes<br />
those patents.<br />
As part of the settlement, IBD and its<br />
affiliates also agreed not to sell those<br />
toner cartridges in the US and various<br />
other countries.<br />
Globest Trading Inc. stated that nothing<br />
in the settlement agreement prevents<br />
Globest or IBD from making, using, selling<br />
or offering for sale toner cartridges that do<br />
not infringe Canon’s patents.<br />
<strong>The</strong> seven patents at issue in the lawsuit<br />
are U.S. Patent Nos. 7,869,740 B2, 8,165,494<br />
B2, 8,588,646 B2, 8,971,760 B2, 9,494,916<br />
B2, 9,857,763 B2, and 10,162,304 B2.<br />
Globest Trading is registered in California<br />
and sells ink and toner cartridges. IBD is<br />
registered in Hong Kong and its primary<br />
business is electronic products, office<br />
supplies, clothing, instruments and<br />
apparatuses and import/export.<br />
In Germany, Canon and M & S Vertrieb<br />
Service GmbH (legal successor of M &<br />
S Vertrieb Service OHG) as well as its<br />
managing directors agreed to resolve<br />
their pending patent dispute by signing<br />
a settlement agreement. M & S Vertrieb<br />
Service OHG inter alia made a cease and<br />
desist declaration based on the infringement<br />
of the German portion of Canon's<br />
European Patent EP 2 087 407 B1.<br />
Furthermore, M & S Vertrieb<br />
Service OHG paid damages for past<br />
infringements to Canon.<br />
Further details of the settlement<br />
agreement are confidential. ■<br />
18 <strong>Issue</strong> <strong>334</strong> September 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
EUROPE Spain, Guardia Civil, E-Waste, WEEE, Environmental Crime<br />
Spain: More e-waste crime exposed<br />
In another raid by the Spanish Civil Guard in the Canary Islands, 700 kg of electrical waste and electronic equipment<br />
was among the waste seized after a two-year investigation.<br />
Europol’s support was key to cracking<br />
the case given the different nationalities<br />
of the suspects. Europol’s experts from<br />
the Environmental Crime Unit supported<br />
the investigation by providing operational<br />
analysis and expert liaison with third parties<br />
An organised crime group has been<br />
dismantled by the Spanish Civil Guard<br />
SEPRONA, with the support of Europol<br />
and the Italian Carabinieri for illegally<br />
moving hazardous waste from the Canary<br />
Islands to several countries in Africa. Those<br />
arrested are also suspected of document<br />
fraud to carry out their illegal activities.<br />
<strong>The</strong> criminals loaded maritime containers<br />
with second-hand items, such as vehicle<br />
parts, household goods, and a huge<br />
amount of electrical waste and electronic<br />
equipment. <strong>The</strong> investigation carried out<br />
by the Spanish officers concluded that<br />
the unwanted electronics were shipped<br />
to several countries in Africa to be sold<br />
on to buyers there. <strong>The</strong> items sold were<br />
all obsolete and were not fit for use as the<br />
criminal network had primarily sourced<br />
the equipment from rubbish bins and on<br />
the street.<br />
One Italian woman was arrested while<br />
preparing the necessary customs clearance<br />
documents for the customs agency. <strong>The</strong><br />
documents found included falsified<br />
certificates of the electrical devices.<br />
In 2018 and 2019, the network shipped<br />
goods 138 times from the port of Tenerife<br />
(Canary Islands) to several countries in<br />
Africa. <strong>The</strong> total amount of hazardous<br />
waste illegally shipped during that period<br />
is estimated to be around 2 500 000 kg –<br />
over 750 000 kg of which was waste from<br />
electrical and electronic equipment.<br />
Recently <strong>The</strong> <strong>Recycler</strong> reported that the<br />
Civil Guard in the Murcia region in South<br />
East Spain raided a clandestine warehouse<br />
in Baños y Mendigo (Murcia) and found<br />
5,000 tons of used printer toners. <strong>The</strong><br />
Civil Guard is now investigating three<br />
people involved in the management of this<br />
waste from different points of the national<br />
geography such as Madrid, Barcelona,<br />
Toledo, Castellón, Cádiz and Cantabria,<br />
among others, as well as imported from<br />
Italy.<br />
More e-waste crime was exposed days<br />
later when Spanish police arrested and<br />
afterwards released five people who are<br />
associated with an Aznalcóllar company<br />
involved in the recycling<br />
of electronic material.<br />
EL MUNDO reported that Recilec, a<br />
company that recycles WEEE has been<br />
under investigation for environmental<br />
crimes. <strong>The</strong> website said that the company<br />
is 25% owned by the Environment and<br />
Water Agency of the Junta de Andalucía.<br />
Five people have been arrested who are<br />
associated with the company, but it is still<br />
unclear what the investigation has found.<br />
<strong>The</strong> Manager of Recilec told EL MUNDO<br />
“that the arrests and charges were made this<br />
Wednesday and would be the result of the<br />
analysis of the information seized during a<br />
search carried out a little over a year ago.”<br />
<strong>The</strong> case is still under summary secrecy<br />
so details cannot be accessed at this time.<br />
<strong>The</strong> Manager is hoping that this will be<br />
lifted soon so the accused can prepare their<br />
defence accordingly.<br />
Editor’s Note: It will be interesting<br />
to follow this case and see what the<br />
environmental crime was since Spain has in<br />
recent weeks become the subject of several<br />
WEEE crime related issues. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020 19
WORLD FOCUS<br />
GLOBAL Study, Market Research, Sustainability<br />
Sustainability high on buyer’s agenda<br />
A recent study revealed that 79% of buyers are rethinking their buying behaviour and place more value on social<br />
responsibility, inclusiveness and environmental friendliness.<br />
A study by Capgemini has shown that a<br />
rethink is taking place, also in Germany:<br />
79% of buyers are rethinking their buying<br />
behaviour and attach more importance<br />
to social responsibility, inclusiveness<br />
and environmental friendliness. For<br />
good reason, almost two thirds of the<br />
respondents (64%) say that it makes them<br />
happy.<br />
Capgemini says that COVID-19 has<br />
increased awareness and commitment to<br />
sustainable shopping. 67% of consumers<br />
are more critical of the shortage of<br />
natural resources due to the corona crisis,<br />
65% want to become more aware of the<br />
consequences of their consumption in the<br />
"New Normal".<br />
Worldwide, more than 7,500 consumers<br />
and 750 companies (CPR) from nine<br />
countries worldwide participated in the<br />
Capgemini Research Institute "Consumer<br />
Goods and Retail: How Sustainability<br />
fundamentally changes consumer<br />
preferences" study.<br />
"So far, many organisations have treated<br />
sustainability like a nice-to-have," said<br />
Martin Arnoldy, Head of Consumer<br />
Goods and Retail at Capgemini in<br />
Germany. “However, the corona<br />
pandemic has now increased the desire for<br />
authenticity and responsibility worldwide,<br />
especially in large companies. For the own<br />
brands of our supermarkets in particular,<br />
I see a real opportunity to position<br />
themselves - which, incidentally, also<br />
increases the pressure on the brand owners<br />
to follow suit..."<br />
Sustainability aspects influence the<br />
consumption behaviour of more than half<br />
of the population today. <strong>The</strong> study showed<br />
that around every second consumer<br />
(48% in Germany, 53% internationally)<br />
switches to less known brands if they<br />
are more sustainable. More than half of<br />
the consumers (52%) state that they have<br />
an emotional connection to products<br />
or organizations that they perceive as<br />
sustainable. In addition, more than half<br />
of the respondents (64% of Germans, 68%<br />
international) are increasingly considering<br />
local products that they consider safer and<br />
more sustainable.<br />
Retailers and manufacturers have<br />
now internalised the advantages that<br />
sustainability has for their customer<br />
relationships. 77% say that sustainability<br />
leads to more customer loyalty, while 63%<br />
confirm that it increases brand sales.<br />
Despite the intent to be sustainable,<br />
Capgemini said that there is a gap between<br />
what consumers think they know and<br />
what they actually understand about<br />
sustainability: 78% of consumers are<br />
not aware that you need 1,000 litres of<br />
water to make a candy bar and 68% do<br />
not know that an average burger leads<br />
to more emissions than a 15 km drive<br />
with the SUV. Almost 68% of consumers<br />
who bought these products were ready<br />
to buy a more sustainable product once<br />
they understood the sustainability issues.<br />
Capgemini explains that this means it<br />
is necessary to provide consumers with<br />
more information about sustainability.<br />
This result underscores the importance of<br />
brands that drive the sustainability agenda.<br />
However, this knowledge gap also<br />
exists among retailers and manufacturers<br />
who believe that their buyers know<br />
more than they do. A good two out of<br />
three executives (67% in Germany, 65%<br />
internationally) state that their consumers<br />
know their sustainability initiatives very<br />
well. However, every second consumer<br />
(46% in Germany, 49% internationally)<br />
states that he has no information to check<br />
the sustainability information of products.<br />
Almost half openly say that they do not<br />
trust the sustainability information on<br />
products (41% of Germans and 44% of all<br />
respondents).<br />
CPR organisations spend an average of<br />
1.9% of their earnings on sustainability<br />
initiatives. <strong>The</strong> average investment is<br />
almost $34 million (€29.33 million) in<br />
value and they are reluctant to spend<br />
more - nearly 80% of organisations cite<br />
the impact on margins or cost overruns<br />
as a challenge in scaling sustainability<br />
initiatives. For almost three out of four<br />
organisations, other issues have priority.<br />
Three in four (75%) of CPR organisations<br />
say they have a strategy, infrastructure,<br />
and resources to drive sustainability<br />
and circular economy efforts. However,<br />
less than a quarter of organisations have<br />
succeeded in implementing effective,<br />
company-wide initiatives. <strong>The</strong> most scaled<br />
initiatives are fair labour policies and safe<br />
working conditions. 48% of the companies<br />
state that they have reached a certain level<br />
in these areas. In contrast, sustainable<br />
IT, which is about reducing the carbon<br />
footprint of digital processes (e.g. energy<br />
efficiency in data centres), is only increased<br />
by 18%.<br />
According to Capgemini, although the<br />
pandemic is moving the circular economy<br />
back into focus, only 18% of managers have<br />
invested in circular economy initiatives<br />
and only 35% plan to invest in this area<br />
over the next three years.<br />
Pia Heidenmark Cook, Chief<br />
Sustainability Officer at Ingka Group,<br />
to which IKEA Germany belongs, said:<br />
“I think change management is a challenge<br />
that many organisations face. Many<br />
organisations have the impression that<br />
sustainability is more expensive. However,<br />
they do not realise that initiatives such as<br />
waste reduction or energy efficiency reduce<br />
their operating costs. So I would say that<br />
the most important challenge that stands<br />
in the way of sustainability is change<br />
management - showing the business<br />
case, why it makes sense, and influencing<br />
and inspiring people to<br />
understand why it makes a<br />
difference.” ■<br />
Scan here:<br />
20 <strong>Issue</strong> <strong>334</strong> September 2020
visit www.therecycler.com for all the breaking news<br />
EMEA South Africa, SARS, Drugs, Printer Cartridges<br />
Meanwhile in South Africa…<br />
Drugs worth €31.6 thousand ($36 thousand) were discovered in two printer<br />
cartridges destined for Madagascar.<br />
<strong>The</strong> drugs were part of a €6 million<br />
($6.9 million) discovery made by South<br />
African Customs officials, aided by<br />
detector dogs, on Tuesday at OR Tambo<br />
International Airport in Johannesburg.<br />
Among the items, which were destined<br />
for foreign markets, was rhino horn<br />
believed to be worth over R115 million<br />
(€6 million/ $6.9 million). <strong>The</strong> items<br />
had been declared as “fine art”.<br />
<strong>The</strong> drugs were identified as ephedrine<br />
and with an estimated value of R600,000<br />
(€31.6 thousand/ $36 thousand) and<br />
were destined for Madagascar.<br />
SARS commissioner Edward<br />
Kieswetter welcomed the discovery of<br />
the illicit goods. “Criminal and illicit<br />
economic activities are rife and result<br />
in billions of Rands of losses in tax<br />
and customs revenue to the fiscus. In<br />
addition, it does serious harm to our<br />
domestic economy,” he said. ■<br />
OPEN FOR BUSINESS<br />
ALL STOCK AVAILABLE<br />
Toner Cartridges<br />
Chips<br />
Waste Toner Bottles<br />
Fuser Units<br />
Drum Units<br />
Developers<br />
OEM STOCK<br />
PPE<br />
NORTH AMERICA Brother, GEO, USITC, IP<br />
USITC to issue GEO for Brother<br />
<strong>The</strong> United States International Trade Commission (USITC) voted to<br />
institute an investigation of certain toner cartridges, components thereof,<br />
and systems containing same based on the complaint filed by Brother<br />
on 19 August 2019.<br />
<strong>The</strong> investigation is based on the<br />
complaint filed by Brother Industries,<br />
Ltd., of Aichi-ken, Japan; Brother<br />
International Corporation (U.S.A.) of<br />
Bridgewater, NJ; and Brother Industries<br />
(U.S.A.), Inc., of Bartlett, TN, on 19<br />
August 2019.<br />
<strong>The</strong> complaint alleged violations of<br />
section 337 of the Tariff Act of 1930 in<br />
the importation into the United States<br />
and sale of certain toner cartridges,<br />
components thereof, and systems<br />
containing same that infringe patents<br />
asserted by the complainants.<br />
On 23 July <strong>The</strong> USITC has filed a<br />
“notice of initial determination granting<br />
summary determination of violation<br />
of section 337 and of recommended<br />
determination on remedy and bond”<br />
in which Administrative Law Judge<br />
Clark S. Cheney “recommended that the<br />
Commission issue a general exclusion<br />
order and various cease-and-desist orders<br />
as a remedy for this violation.” ■<br />
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<strong>Issue</strong> <strong>334</strong><br />
September 2020 21
CITY NEWS<br />
OEM share prices<br />
August 2020<br />
Share Prices<br />
Company JULY AUGUST<br />
Brother Industries (Yen) ¥ 1936 1694<br />
Canon (Yen) ¥ 2133 1793.5<br />
Dainippon Ink & Chemicals (Yen)<br />
Sun Chemicals parent company<br />
¥ 2758 2669<br />
HP Inc. (US$) $ 17.07 18.27<br />
Hubei Dinglong (RMB) ¥ 16.58 19.59<br />
Jadi (MYR) M 0.055 0.13<br />
LG Chem (S Korean Won) W 509k 746k<br />
Matsushita Electric Industrial Co.<br />
(Yen) Panasonic parent company<br />
¥ 974.2 891.2<br />
Mitsubishi Chemicals (Yen) ¥ 639.1 604.4<br />
Ninestar Corporation (RMB)<br />
Formerly Apex Microelectronics<br />
¥ 35.08 39.37<br />
Oki (Yen) ¥ 1073 973<br />
Seiko Epson (Yen) ¥ 1253 1175<br />
Turbon AG (Euro) € 2 1.62<br />
Xerox (US$) $ 15.73 16.35<br />
UK Waste Prices<br />
price per tonne<br />
Aluminium € 90.56 43.15<br />
Plastic € 175.84 112.89<br />
Paper € 23.6 12.12<br />
Currency<br />
€/US$ 1.13 1.18<br />
€/£ 0.9 0.9<br />
£/US$ 1.25 1.31<br />
£/€ 1.11 1.11<br />
Oil Price<br />
Crude oil - (US$) 'Brent Crude<br />
futures, 1-Pos IPE close' per barrel*<br />
Shipping Prices<br />
Europe<br />
(Hamburg/Antwerp/Felixstowe<br />
/Le Havre)<br />
Mediterranean<br />
(Barcelona/ Valencia/Genoa/Naples)<br />
USWC<br />
(Los Angeles/Long Beach/Oakland)<br />
USEC<br />
(New York/ Savannah /Norfolk<br />
/Charleston)<br />
Prices correct as of 1 st August 2020<br />
$ 43.48 44.74<br />
$ 907 910<br />
$ 970 940<br />
$ 2920 3144<br />
$ 3459 3504<br />
Sources: HMRC, FT.com, krx.co.kr tse.or.jp, Environment Exchange,<br />
packagingnews.co.uk *Brent Crude price is for July 2020<br />
EUROPE EveryonePrint, One Q, Acquisition<br />
EveryonePrint<br />
acquires One Q<br />
<strong>The</strong> move, which will see a team of experienced people,<br />
including developers and engineers, join the EveryonePrint<br />
cohort, will enable the company to rapidly strengthen its<br />
offer to address ever-changing market needs and make<br />
cloud printing accessible to more customers and partners.<br />
<strong>The</strong> second edition of<br />
Quocirca’s landmark Print 2025<br />
market insight study revealed<br />
that more organisations are<br />
taking advantage of cloud-based<br />
print management, with 73% of<br />
respondents stating they expect<br />
to increase usage by 2025. <strong>The</strong><br />
global pandemic has provoked<br />
a further acceleration in the<br />
adoption of cloud technologies,<br />
with 71% of print industry<br />
executives responding to<br />
Quocirca’s COVID-19 Business<br />
Impact Survey stating that they<br />
expect demand for cloud-based<br />
print management to expand.<br />
EveryonePrint will be drawing<br />
on the collective expertise of<br />
One Q, creators of the One Q<br />
Secure Cloud Print Management<br />
solution and technologies such as<br />
One Client, designed to support<br />
its public cloud solution, to flex<br />
and scale to meet this increased<br />
demand, thus cementing its<br />
position as a leader in the cloud<br />
printing market.<br />
<strong>The</strong> acquisition of One Q<br />
brings together two companies<br />
focused on consistently<br />
delivering innovative, best-ofbreed<br />
technology offerings. <strong>The</strong><br />
transaction also adds significant<br />
capabilities to EveryonePrint’s<br />
overall proposition for the<br />
channel, the company added.<br />
“<strong>The</strong> strategic combination<br />
of EveryonePrint and One Q<br />
will build upon the success of<br />
EveryonePrint Hybrid Cloud<br />
Platform (HCP), our multitenant<br />
Software as a Service<br />
(SaaS) cloud print infrastructure<br />
platform,” said Tavs Dalaa,<br />
CEO, EveryonePrint. “Demand<br />
for HCP has exceeded all our<br />
projections, we have seen a 300%<br />
growth over the past 12 months.<br />
This investment provides us<br />
with the opportunity to rapidly<br />
scale and will further strengthen<br />
our ability to support our global<br />
partners as they strive to meet<br />
the pressing requirement to<br />
accelerate cloud adoption.”<br />
One Q’s solutions are<br />
compatible with almost all<br />
printers and MFPs; in private,<br />
public and hybrid clouds; (as well<br />
as onsite local area networks) and<br />
support more than 20 different<br />
languages. “Extending our<br />
technical capability and R&D<br />
resource, marks a significant<br />
opportunity for our channel<br />
partners and their customers.<br />
Through the delivery of futureproof<br />
cloud technologies and<br />
services, we will empower our<br />
partners to accelerate their<br />
customers’ migration to the<br />
cloud, reduce the cost and<br />
complexity associated with a<br />
traditional print environment,<br />
and ultimately achieve business<br />
growth,” Dalaa added.<br />
“We are excited about the<br />
collaboration, the team at One<br />
Q bring a wealth of knowledge<br />
and customer relationships<br />
gained from more than 15 years<br />
in business. By bringing the<br />
two entities together, we can<br />
expedite development on future<br />
products and ultimately deliver<br />
on our strategic goal to be the<br />
No.1 cloud platform for print<br />
infrastructure,” he concluded. ■<br />
22 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
ASIA Ninestar, Pantum, Acquisition<br />
Ninestar plans to purchase 100%<br />
of Pantum shares<br />
<strong>The</strong> company announced a major asset restructuring plan, whereby it plans<br />
to issue shares and pay cash to purchase all of Zhuhai Pantum Electronics<br />
Co., Ltd.<br />
<strong>The</strong> notice states that Ninestar Co., Ltd.<br />
plans to issue shares and pay cash for 100%<br />
equity in Zhuhai Pantum Electronics Co.,<br />
Ltd. (Pantum Electronics).<br />
To complete the transaction the<br />
company has suspended trading from<br />
22 July in accordance with all relevant<br />
regulations. During the trading<br />
suspension period, the company will<br />
strictly follow the relevant laws and<br />
regulations and it is required to perform<br />
information disclosure obligations<br />
in a timely manner, and publish an<br />
announcement on the progress of relevant<br />
matters every five trading days.<br />
After the completion of this<br />
reorganisation, Ninestar Co., Ltd. will<br />
hold 100% of Pantum Electronics. <strong>The</strong><br />
reorganisation plan was approved by the<br />
shareholders. ■<br />
EUROPE Office Depot Europe, Lyreco, Contract Business<br />
Lyreco acquires Office Depot’s<br />
Spanish portfolio<br />
Office Depot Europe, a portfolio company of AURELIUS Equity Opportunities<br />
SE & Co. KGaA has agreed to sell its Spanish contract business unit to Lyreco, a<br />
provider of office supplies headquartered in Marly, France.<br />
<strong>The</strong> contract business unit ranks among the<br />
leading players in the Spanish market, serving<br />
small, medium and large international and<br />
national blue-chip companies from various<br />
industries.<br />
<strong>The</strong> sale comes after a successful<br />
realignment of the Spanish contract business<br />
since the group was acquired by AURELIUS<br />
in January 2017. Over the last three years,<br />
the assortment was expanded away from<br />
what was a stationary focus to end-to-end<br />
workspace solutions and product offerings<br />
including furniture key turn projects and<br />
managed print services.<br />
Lyreco said it will integrate this business<br />
with its existing Spanish presence and<br />
continue to develop the business.<br />
Lyreco took to LinkedIn to greet its new<br />
colleagues and said: “We are pleased to<br />
announce that Lyreco has acquired the<br />
Office Depot contract sales operations in<br />
Spain!<br />
“Joining the force and expertise of Office<br />
Depot and Lyreco sales and customer service<br />
teams in Spain will support our mission: to<br />
be pioneers in delivering sustainably what any<br />
workplace needs so its people can focus on<br />
what matters most.<br />
“We wish our new colleagues and customers<br />
a warm welcome - and a Great Working Day<br />
with Lyreco!”<br />
<strong>The</strong> sale of the Spanish contract business<br />
unit is part of the ongoing transformation of<br />
Office Depot Europe, AURELIUS said. It<br />
is the third exit of an Office Depot business<br />
to complete in the past nine months. Office<br />
Depot Europe sold its Central Eastern<br />
European business in November 2019 and<br />
its Nordic division in May 2020. <strong>The</strong> exit<br />
of Office Depot's Spanish contract business<br />
follows the same strategic rationale, freeing<br />
resources to allow Office Depot Europe<br />
to focus on its core European ecommerce<br />
centric business activities. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
23
CITY NEWS<br />
NORTH AMERICA Genuine Parts Company, S.P. Richards Company, Business<br />
Genuine Parts Company sells S.P. Richards Company<br />
Genuine Parts Company (GPC) announced that it has completed the sale of its S.P. Richards operations through two<br />
separate transactions.<br />
<strong>The</strong> Company has sold S.P. Richards'<br />
core US operations to an Investor Group<br />
led by industry professionals and has sold<br />
S.P. Richards' Supply Source Enterprises<br />
business (SSE), comprised of <strong>The</strong> Safety<br />
Zone and Impact Products operations, to<br />
an affiliate of H.I.G. Capital.<br />
Both transactions are effective, 30 June<br />
2020. GPC said it expects to use the<br />
net cash proceeds from the transactions<br />
to enhance its cash position for capital<br />
allocation and to repay debt.<br />
Paul Donahue, Chairman and Chief<br />
Executive Officer of GPC, stated: "<strong>The</strong><br />
sale of S.P. Richards represents the further<br />
streamlining of our operations and a<br />
significant step forward in our longterm<br />
strategy to optimise our portfolio.<br />
With this divestiture, we will continue<br />
to opportunistically expand our global<br />
footprint and strengthen our focus on<br />
sustainable, value-driving initiatives<br />
associated with our faster growing and<br />
higher margin automotive and industrial<br />
businesses."<br />
S.P. Richards Co. is a leading national<br />
business products wholesaler that<br />
distributes more than 98,000 products to<br />
9,000 resellers and distributors throughout<br />
the United States from a network of 44<br />
locations. Its core US operations offer<br />
products and services in four primary<br />
product categories, including general<br />
office products, technology products and<br />
accessories, office furniture and JanSan<br />
and safety supplies, to national and<br />
independent business products resellers<br />
and janitorial supply distributors.<br />
<strong>The</strong> Safety Zone and Impact Products<br />
operations specialise in providing<br />
personal protective equipment and<br />
janitorial, safety, hygiene and sanitation<br />
products to a diversified customer base,<br />
including janitorial and sanitation<br />
supply distributors, safety products<br />
resellers, foodservice and food processing<br />
distributors and retailers.<br />
Donahue added: "On behalf of the GPC<br />
Board and management team, I want to<br />
thank Rick Toppin and the S.P. Richards<br />
team, whose hard work and dedication has<br />
made these transactions possible. Both the<br />
Investor Group and H.I.G. are supported<br />
by talented and experienced teams, and we<br />
are confident they are the right partners<br />
to lead these respective operations into the<br />
future. We look forward to working closely<br />
with them to support a smooth transition<br />
for our employees, customers and supply<br />
base, particularly during the ongoing<br />
challenges presented by COVID-19."<br />
Yancey Jones, on behalf of the Investor<br />
Group, said: "Our group comprises<br />
several industry leaders who envision<br />
a new, industry-changing alignment<br />
and partnership among manufacturers,<br />
wholesalers and resellers. This represents<br />
a shift in the traditional industry supply<br />
chain that will eliminate redundant<br />
costs and help all partners become more<br />
competitive. <strong>The</strong> acquisition of S.P.<br />
Richards' core US operations represents a<br />
major step forward in this process, and we<br />
are focused on strengthening our mutually<br />
beneficial partnerships and driving longterm,<br />
sustainable value creation."<br />
Rahul Vinnakota, Managing Director<br />
at H.I.G., said: "SSE offers an extensive<br />
product portfolio and differentiated valueadded<br />
services to distributors servicing<br />
a wide array of end users across several<br />
end markets. We appreciate the loyalty<br />
and support of SSE's strong customer<br />
base during these difficult times and look<br />
forward to continuing to exceed their<br />
expectations in the future. H.I.G. will<br />
bring additional expertise and resources<br />
to SSE to support management as they<br />
continue to broaden SSE's customer base,<br />
expand offerings and enhance services.<br />
Importantly, given the critical role of these<br />
businesses in the COVID-19 pandemic, we<br />
remain committed to ensuring continuity<br />
of service to customers while prioritising<br />
the wellbeing of employees."<br />
J.P. Morgan is acting as financial advisor<br />
and Troutman Sanders LLP is acting as<br />
legal counsel to GPC.<br />
B. Riley Financial is acting as financial<br />
advisor and Whiteford Taylor Preston,<br />
LLP is acting as legal counsel to the<br />
Investor Group. Harris Williams and<br />
Robert W. Baird are acting as financial<br />
advisors and McDermott, Will & Emery is<br />
acting as legal counsel to H.I.G. Capital. ■<br />
24 <strong>Issue</strong> <strong>334</strong> September 2020
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<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
25
AROUND THE INDUSTRY<br />
EUROPE HP, ETIRA, Firmware<br />
HP urged to take ‘path<br />
of sustainability’<br />
<strong>The</strong> European Toner and Inkjet Remanufacturers Association (ETIRA)<br />
is urging HP to rethink its latest printer firmware update.<br />
Earlier this month <strong>The</strong> <strong>Recycler</strong> reported<br />
that HP had issued yet another firmware<br />
update, version 2025A/2021B that<br />
affects HP OfficeJet 5220, 5255, 5230,<br />
5232, HP ENVY 5020, 5032 and HP<br />
DeskJet 2621 devices.<br />
ETIRA commented that “in the past,<br />
similar updates have blocked out reused<br />
HP cartridges across the globe, causing<br />
significant financial damage to end-users,<br />
resulting in many claims against HP.”<br />
Javier Martinez, president of ETIRA,<br />
said: “It is quite clear that HP printer<br />
owners using reuse cartridges who update<br />
the firmware, may find that their cartridges<br />
no longer work, and this is down to HP.<br />
Its printers use something called ‘dynamic<br />
security’, which recognises cartridges that<br />
aren’t HP branded and stops them from<br />
working and this is unacceptable for a<br />
variety of important reasons.<br />
Firstly, the result of the overnight<br />
change is that reuse/remanufactured HP<br />
cartridges no longer function in the printer<br />
in which they are installed, and they may<br />
render remanufactured stock cartridges<br />
useless. End-users can no longer print, and<br />
this is especially painful in the current<br />
COVID-19 environment, where many are<br />
forced to use home printers to do their job.<br />
Secondly, the resulting higher volume<br />
of non-working but full cartridges<br />
exponentially increases waste treatment<br />
risks, as treatment plants are designed to<br />
process empty cartridges, not full ones.<br />
And finally, but most important: this<br />
approach has an unnecessary and negative<br />
environmental impact as good products<br />
are wasted prematurely and unnecessarily.<br />
Reuse of a cartridge several times, followed<br />
by recycling its base materials is by far<br />
the preferred option as it reduces CO2<br />
emissions by up to 45%-60%, and saves<br />
energy and natural resources.”<br />
“Our members will hold HP responsible<br />
and liable for all damages occurring<br />
from this update and under the new EU<br />
Circular Economy Action plan mandate<br />
and existing waste regulations, HP may<br />
find that its actions are considered an<br />
environmental offence.”<br />
ETIRA has mentioned this issue to HP<br />
on numerous occasions but so far to no<br />
satisfactory conclusion. <strong>The</strong> association<br />
has now again written to the firm, raising<br />
its concerns.<br />
Javier Martinez added: “HP’s printer<br />
cartridges business model is the opposite<br />
of sustainability, forcing end-users to buy a<br />
new cartridge each time instead of reusing it<br />
several times. It also renders reuse cartridges<br />
useless without cause and goes against the<br />
new EU policy to become carbon-neutral<br />
and promote reuse EU-wide.<br />
“On behalf of our members and all<br />
those across Europe who use reusable<br />
cartridges, we urge HP to abandon this<br />
strategy of creating pollution and take<br />
the path of sustainability instead which<br />
will allow consumers and third parties<br />
to easily reuse HP cartridges without<br />
being hindered by unnecessary firmware<br />
updates that block out remanufactured<br />
HP cartridges.” ■<br />
EUROPE Katun, Stock in the<br />
Channel, E-Commerce<br />
Katun announces<br />
presence on<br />
‘Stock in the<br />
Channel’<br />
Katun has teamed up with Stock<br />
in the Channel UK to provide the<br />
Office Equipment, Office Supply<br />
& IT Channel businesses an<br />
alternative avenue to access a wide<br />
range of Katun products.<br />
Stock in the Channel is an online<br />
search engine for IT & Office product<br />
resellers to find stock and pricing<br />
from all of their suppliers in one place,<br />
with over 50,000 registered users, 300<br />
distributors and 7 million products<br />
listed on their site globally.<br />
“We are very pleased to announce that<br />
we have a wide range of Katun products<br />
listed via Stock in the Channel,” said<br />
Heidi Boller, Katun EAME General<br />
Manager. “<strong>The</strong> company and website<br />
are renowned within the industry,<br />
therefore it was an easy decision to<br />
become incorporated on the site. We<br />
are all about simplifying processes and<br />
providing cost-effective solutions, so<br />
we hope our existing customers benefit<br />
from the addition, whilst we also<br />
welcome the opportunity to attract new<br />
customers to Katun.”<br />
Katun’s profile on Stock in the<br />
Channel can be accessed here: https://<br />
www.stockinthechannel.co.uk/<br />
Distributor/-New-Katun/9890<br />
For more than 40 years, Katun<br />
has been one of the world’s leading<br />
providers of OEM-compatible imaging<br />
supplies, photoreceptors, and parts<br />
for copiers, printers, MFPs, and other<br />
imaging equipment. From its humble<br />
beginnings in 1979, the company<br />
pioneered and helped legitimise the<br />
imaging supplies aftermarket. With all<br />
of its imaging industry expertise, Katun<br />
serves approximately 10,000 customers<br />
worldwide. ■<br />
26 <strong>Issue</strong> <strong>334</strong> September 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
27
AROUND THE INDUSTRY<br />
ASIA Ninestar, G&G, Donation, Building, Cartridge Recycling<br />
Ninestar starts cartridge recycling programme,<br />
continues 20 in 2020 celebrations and more<br />
<strong>The</strong> company said that as part of its strong commitment to preserving our planet, it has started a cartridge recycling<br />
programme under its G&G brand in Europe and USA.<br />
<strong>The</strong> new G&G cartridge recycling<br />
programme provides consumers a free, easy<br />
and environmentally responsible way to<br />
recycle empty ink cartridges. Consumers<br />
are encouraged to return their used ink<br />
cartridges to G&G Recycle Centres via<br />
a postage-paid envelope enclosed in the<br />
packaging of G&G-branded cartridges.<br />
“We want to play our part in addressing<br />
environmental issue. That’s why G&G is<br />
taking steps from the very beginning: the<br />
product design stage, which includes using<br />
more environmental compliant materials,<br />
reducing unnecessary packaging and<br />
improving product recycling system. Yet,<br />
addressing this issue is not a challenge G&G<br />
can tackle alone. Together we can do more<br />
for our planet. I believe G&G Recycling<br />
Program is exactly the essential part for us<br />
to engage with our suppliers, partners and<br />
consumers to help drive change at scale.” said<br />
Jackie Zhang, the Vice General Manager of<br />
Ninestar Image.<br />
A spike in consumer printer demand<br />
during COVID-19 lockdowns has helped<br />
overall sales through European distributors<br />
grow by 2.2% year-on-year in the first 18<br />
weeks of 2020, according to CONTEXT,<br />
the IT market intelligence company.<br />
Consumer unit sales across Europe spiked by<br />
72% year-on-year in week 14 (ending 5 April)<br />
and by 52% in week 12 (ending 22 March).<br />
To learn more about the G&G cartridge<br />
recycling programme, please send email to<br />
info@ggimage.com.<br />
It has been two decades since Ninestar<br />
was born of a small start-up located at the<br />
seashore of Zhuhai.<br />
In its latest promotion of its anniversary<br />
celebrations, Ninestar is reflecting on the<br />
past 20 years from an employee perspective,<br />
the importance of its employees and the<br />
company’s work culture.<br />
Proud about the past 20 years, Ninestar<br />
said: “Evidently, Ninestar’s accomplishments<br />
today cannot be separated from the value of<br />
loyalty, pragmatism, innovation and win-win<br />
idea rooted in every employee for the past<br />
20 years. Everyone’s dedication shall be<br />
cherished and treasured.”<br />
<strong>The</strong> company notes that its R&D<br />
colleagues immersing themselves in the<br />
laboratory to always ensure that the chips can<br />
be compatible whenever OEM printers have<br />
been upgraded, the sales team tirelessly reach<br />
out to clients all over the world to meet their<br />
demands and its manufacturing staff stick to<br />
the front line of production day and night,<br />
insisting to provide the best-quality products.<br />
Talking about its company culture,<br />
Jackson Wang, the Chairman of Ninestar<br />
Corporation, said the key of running a<br />
corporate shall fall into retaining the talents<br />
and modestly learning. Ninestar insists on<br />
regarding the development of employee as<br />
one of the priorities. Employees who give<br />
their heart and soul to the organisation<br />
are sincerely appreciated for sailing ahead<br />
together through glories and hardship.<br />
On 10 July 2020, and with the last bucket<br />
of concrete poured, the F1 building of the<br />
first phase project of Ninestar’s printer<br />
manufacturing base was successfully topped<br />
off.<br />
Construction of the 600,000 square metres<br />
printer manufacturing project began in<br />
April, 2019 and is designed for an annual<br />
output of 2 million units. <strong>The</strong> completed<br />
F1 building is one of the printer production<br />
workshops and has a construction area of<br />
56,000 square meters.<br />
Mr. Yan Wei, the President of Ninestar<br />
Corporation, said: “<strong>The</strong> completion of F1<br />
building is a milestone of Ninestar’s printer<br />
manufacturing base construction. I believe<br />
the new manufacturing base will greatly<br />
enhance Ninestar’s production capacity. This<br />
year, although the virus has affected pockets<br />
of business, travel and life in unexpected<br />
ways, we’re encouraged and excited to<br />
learn Ninestar’s printer business is bucking<br />
the trend. We look forward to the early<br />
completion of the whole project!”<br />
Qendra Spitalore Universitare "Nene<br />
Tereza”, named after Mother Teresa, is the<br />
largest hospital in Albania. With a 1612-<br />
bed capacity and over 2500 employees, it<br />
is the main hospital to treat patients with<br />
COVID-19 during the outbreak.<br />
Having learned about the hospital’s<br />
shortage of medical supplies and hoping<br />
to help Albanians make it through this<br />
crisis, G&G teamed up with its Albanian<br />
distributor to donate a batch of high-quality<br />
printer cartridges suitable for healthcare<br />
industry.<br />
G&G’s Albanian distributor said he<br />
was grateful for G&G’s strong support to<br />
local healthcare provider. “I hope our close<br />
partnership can continue well into the<br />
future,” he added.<br />
<strong>The</strong> Director of the Nene Tereza Hospital<br />
expressed her gratitude to G&G and its<br />
distributor. She believed G&G’s donation<br />
will help the continuity of their commitment<br />
to bring love and care to the patients and it<br />
plays an irreplaceable role in the fight against<br />
COVID-19, G&G said. ■<br />
28 <strong>Issue</strong> <strong>334</strong> September 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
EUROPE MPS Monitor, Platinum Rating, BLI, Keypoint Intelligence<br />
MPS Monitor receives Platinum Rating<br />
MPS Monitor 2.0 received Platinum Rating from Buyers Laboratory, the highest rating in a comprehensive,<br />
independent lab evaluation.<br />
MPS Monitor has been awarded a<br />
Platinum Rating for its SaaS Cloud<br />
platform, after extensive and rigorous<br />
testing performed by Buyers Laboratory<br />
/ Keypoint Intelligence in five main<br />
categories: Features & Productivity,<br />
Usability, IT Admin & Security, Support<br />
& Training, Value.<br />
MPS Monitor said that by getting the<br />
highest rating available (5 / 5) in 3 of those<br />
categories, and a rating of 4/5 in the other<br />
two, MPS Monitor 2.0 has proven to be<br />
the leading SaaS monitoring solution in<br />
the worldwide MPS market, to partner<br />
with dealers and Managed Print providers<br />
in their journey towards innovation,<br />
service excellence and cost control.<br />
“BLI’s Platinum seal is an excellent<br />
achievement for us, that rewards the<br />
incredible job that the whole MPS<br />
Monitor team has done to create version<br />
2.0”, said Nicola De Blasi, CEO of MPS<br />
Monitor Srl. “Our clear objective since we<br />
started the design and implementation<br />
of the new version, was to position the<br />
platform way above the market in terms<br />
of feature richness, usability, security,<br />
integrability, and business value. <strong>The</strong><br />
2020 BLI Report and the Platinum<br />
evaluation make us feel that this task was<br />
fully accomplished, and the excellent<br />
feedbacks that we get every day from<br />
thousands of dealers using MPS Monitor<br />
2.0 in more than 55 countries, are fully<br />
confirming this”, concluded De Blasi.<br />
<strong>The</strong> 2020 BLI Solution Report stated:<br />
“MPS Monitor is a full-featured MPS<br />
solution that lets dealers monitor print<br />
fleets dispersed among many customers,<br />
proactively manage consumables<br />
replenishment and use powerful and<br />
sophisticated tools to analyse data.”<br />
<strong>The</strong> report added: “Given its wealth of<br />
features, MPS Monitor is a great MPS<br />
solution”.<br />
For the last decade, MPS Monitor said<br />
it has been providing top-quality fleet<br />
monitoring, meters management and<br />
consumable logistics in a single, Cloud<br />
based, pay-per use platform to worldwide<br />
dealers. In 2016, the version 1.0 of the<br />
platform was first tested by BLI and<br />
achieved a Gold rating, that positioned<br />
it among the best platforms on the<br />
market at that time.<br />
<strong>The</strong> 2020 BLI testing assessed the new<br />
features that version 2.0 brings to users:<br />
a unique multi-platform, Clustered<br />
DCA technology provides maximum<br />
reliability and security in data collection;<br />
the off-the-shelf integrations with most<br />
standard ERP platforms and a full API<br />
/ SDK developer’s toolkit make easier<br />
than ever to integrate with dealer’s IT<br />
systems; security and privacy of data are<br />
managed within an ISO27001-certified<br />
environment; MS PowerBI Embedded<br />
Analytics and the new Supplies<br />
Intelligence module allow dealers to<br />
optimise their operational processes and<br />
analyse critical data through the most<br />
advanced AI and BI technologies. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
29
AROUND THE INDUSTRY<br />
ASIA HYB Toner, Distribution, Saudi Arabia<br />
HYB appoints new Business<br />
Development Manager and distributor<br />
HK HaoYinBao Group Co., Ltd. (HYB) announced Andres Rubio joins its<br />
family as Overseas Business Development Manager.<br />
Rubio joins HYB with more than 8+ years<br />
of experience in the aftermarket industry.<br />
Kim Lee, Sales Director of HYB<br />
welcomed Rubio and commented: “Andres<br />
successfully managed the sales relationships<br />
with customers in the assigned territories<br />
completing the assigned goals at 100% in<br />
his previous companies with know-how of<br />
products for photocopiers. We are glad that<br />
we have him here and he doesn’t have gap in<br />
getting to know our specific products and<br />
added value of our products.”<br />
As the Overseas Business Development<br />
Manager of HYB, Rubio is excited to join<br />
the Group and make use of his experience,<br />
▲ Andres Rubio Overseas Business<br />
Development Manager, HYB<br />
knowhow of the Industry and language<br />
skills (excellent French, Spanish, English<br />
and Portuguese) to boost the business<br />
development for HYB in the future. “<strong>The</strong>re<br />
are already decades of my largest accounts<br />
who tried HYB products before and<br />
knew how they make difference in quality<br />
compared with most of other providers<br />
in Copier field. <strong>The</strong>y do appreciate their<br />
persistence in good products and provision of<br />
service. It shouldn’t take much hard work for<br />
me to convince more customers for HYB and<br />
we expect a good growth of market share,”<br />
Rubio said.<br />
Even though the pandemic has been an<br />
interruption for all, HYB not only signed<br />
their new distributor but also witnessed the<br />
increase of sales with their distributor in<br />
Saudi Arabia.<br />
Saudi Arabia has spent more than $57<br />
billion (€50.41 billion) on initiatives<br />
designed to mitigate the impact of the<br />
ongoing Covid-19 pandemic, according to<br />
the state-run Saudi Press Agency (SPA).<br />
According to HYB, the SPA said that the<br />
money was spent on 142 separate initiatives,<br />
which have included support both the private<br />
and public sector, as well as wage protection<br />
measures, the suspension of a number of<br />
labour-related fines and the collection of<br />
customs duties on imports. Over 650,000<br />
people have directly benefited from the<br />
measures, according to the kingdom's<br />
Ministry of Finance.<br />
Mr. Sharaf, the General Manager of<br />
AATC (distributor of HYB in Saudi Arabia)<br />
said: “HYB is already a brand with great<br />
popularity in Saudi since we entered the<br />
market with the full range of toner and parts<br />
for use in Canon, Kyocera Mita, Ricoh and<br />
other relevant OEM brands. We had a more<br />
conservative order forecast initially due to<br />
the COVID-19. But the fact turned out to be<br />
that our stock of HYB copier toner finished<br />
earlier than expected and we had to order<br />
another container urgently to fill up the new<br />
built warehouse we just opened in AlHawari<br />
Street, AlMalaz, where we expanded only for<br />
HYB products."<br />
Earlier in June, HK HaoYinBao Group<br />
(HYB) announced their official new<br />
distributor for the territory of Malaysia is<br />
EDS OFFICE SUPPLY (EDS) for their HYB<br />
TONER brand. ■<br />
EUROPE Armor, Packaging, Zero Plastics<br />
Armor has got it wrapped<br />
Armor has introduced a new<br />
packaging solution for its laser range<br />
of its OWA brand, eliminating<br />
plastics.<br />
In its commitment to a circular economy,<br />
Armor has managed to significantly reduce<br />
its impact on the planet and do its bit for<br />
fighting plastic waste. <strong>The</strong> company has<br />
introduced a new greener solution for its<br />
OWA laser cartridge range.<br />
Making the announcement, the company<br />
said: “At Armor Office Printing, we are<br />
proud to announce the launch of a new<br />
packaging solution for our OWA brand<br />
laser toner cartridge range! Our goal here is<br />
to offer a greener solution by reducing the<br />
environmental impact of our packaging.”<br />
According to Armor, its R&D team has<br />
been working on this new solution for the<br />
last 13 months but has managed to find a<br />
packaging solution that does not use any<br />
single-use plastics.<br />
As part of its “zero plastic” approach,<br />
Armor points out that this innovation will<br />
result in:<br />
• a reduction of 10 tonnes of<br />
plastic per year<br />
• smaller box sizes<br />
• optimised storage and transport<br />
• easier shelving for its customers’ stores<br />
and<br />
• optimised padding and filling for boxes<br />
to reduce the amount of space and<br />
cardboard wasted. ■<br />
30 <strong>Issue</strong> <strong>334</strong> September 2020
visit www.therecycler.com for all the breaking news<br />
EUROPE RIS, InkCenter, Inkjet Refilling<br />
RIS and Migros France launch first InkCenter<br />
Retail Inkjet Solutions (RIS) and supermarket retailer Migros France announced the launch<br />
of the inkjet cartridge refill service at the Migros retail location in Thoiry, France.<br />
Customers are now able to reuse and<br />
refill their empty inkjet cartridges while<br />
they shop by dropping them off with a<br />
service team member at the InkCenter<br />
located within the hypermarket store.<br />
"We have seen continuous engagement<br />
with and success from our ink refill<br />
services in France over the past several<br />
years. Partnering with Migros France<br />
allows us to reach an even larger customer<br />
base that will now have access to a<br />
convenient and affordable way to refill<br />
their ink cartridges, while also reducing<br />
single-use plastic," said David Lenny,<br />
President and CEO of RIS. "Costefficiency<br />
is of particular importance<br />
during this pandemic, so we are pleased<br />
to have a strong partner in Migros as<br />
we work towards bringing affordable,<br />
high-quality ink and print clarity to<br />
consumers."<br />
This new partnership sets another<br />
milestone for RIS as part of its ongoing<br />
strategy to expand into the European<br />
market and to make the "Ink Bar" services<br />
readily available to shoppers there.<br />
Vincent Hormovitis, Vice President of<br />
Sales & Business Development at RIS,<br />
said: "Joining forces with Migros France<br />
in the installation of our InkCenter has<br />
been a significant step towards offering<br />
customers a more comprehensive and<br />
environmentally-friendly shopping<br />
experience in these trying times. As<br />
consumers and students alike are still<br />
urged to work from home in many places<br />
and are turning to their home printers,<br />
Migros understands the necessity<br />
of offering an economical solution<br />
for refilling inkjet cartridges."<br />
"<strong>The</strong> RIS InkCenter concept grabbed<br />
us immediately. It completely dovetails<br />
with our business strategy by offering our<br />
customers an environmentally responsible<br />
service that makes an economical addition<br />
to our existing inkjet cartridge range<br />
and is in line with our constant search<br />
for innovative products and services.<br />
We are certain that our customers will<br />
be very happy with this new service.<br />
We would like to thank the RIS sales,<br />
communication and IT teams who have<br />
so efficiently supported us in setting<br />
up this project," said Christel Tardy, Head<br />
of Non-Food at Migros France. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
31
AROUND THE INDUSTRY<br />
EUROPE Data Direct, New Hire, Business, Expansion<br />
Data Direct hires Graham Green<br />
<strong>The</strong> company took to LinkedIn to announce the appointment of Graham Green as Head of Strategic Partnerships.<br />
Data Direct said in its announcement<br />
that Green, well known in the industry,<br />
recently held the role of Sales Manager<br />
at PPC.<br />
Green, on joining Data Direct,<br />
said: “It’s an exciting time to join the<br />
business with all the brilliant products<br />
and partnership solutions available for<br />
dealers. <strong>The</strong> CET partnership, PIPS,<br />
BYBOX, PIXPAX are all industryleading<br />
solutions which support dealers.<br />
With my passion for the industry and<br />
unrivalled experience of the market,<br />
I am really looking forward to helping<br />
clients with solutions and improved<br />
profitability”.<br />
<strong>The</strong> company added that Green’s<br />
appointment comes as a result of a<br />
strong focus for the Data Direct core<br />
business, as well as providing support<br />
to dealers and new channels with<br />
new product ranges that have arisen<br />
since the COVID-19 outbreak: Local<br />
manufacturing of Homeworking desks,<br />
sourcing of quality PPE, and much<br />
more.<br />
To get in touch with Green, email him<br />
at graham.green@data-direct.co.uk. ■<br />
▲ Graham Green Head of Strategic<br />
Partnerships, Data Direct<br />
NORTH AMERICA Clover Imaging Group, MSE, Distributor, Russia<br />
Clover Imaging Group introduces Russian distributor,<br />
reviews collection arm<br />
As an authorised Clover distributor for the Russian Federation, Office Assistant is introducing MSE-branded<br />
remanufactured cartridges to the Russian market.<br />
Office Assistant is a distributor of office<br />
and printer supplies and is an authorised<br />
distributor in Russia and is recognised<br />
as a trusted partner among leaders in<br />
the development and production of<br />
components for printing equipment such<br />
as Static Control Components Inc, Cactus,<br />
Pantum, CET Group, G&G and now,<br />
Clover Imaging Group.<br />
This new partnership enables Office<br />
Assistant to now also offer MSE-branded<br />
products to the Russian market.<br />
Clover Imaging Group said: “In being<br />
remanufactured, these premium IP<br />
safe cartridges make office printing<br />
more environmentally sustainable.<br />
This sustainability in combined with<br />
significant cost savings over the OEM,<br />
while simultaneously delivering OEM-like<br />
quality and reliability.<br />
“Working together with Office<br />
Assistant we look forward to building<br />
our partnership and to growing the MSE<br />
brand in Russia.”<br />
Clover Imaging Group said that in<br />
January 2020, the collections part of the<br />
Clover business, Clover Environmental<br />
Solutions (CES) was centralised at its facility<br />
in Germany - Clover Germany Gmbh.<br />
This integration of CES into Clover<br />
Imaging Group (CIG), established the<br />
Collecture brand as Clover’s empty<br />
collection programme across EMEA,<br />
and its German facility in Etteheim as a<br />
WEEE certified First Treatment facility.<br />
CIG said: “This centralisation of the<br />
Clover businesses was a logical one. CIG<br />
has grown into the largest remanufacturer<br />
of printer cartridges globally with<br />
manufacturing facilities in United States,<br />
Mexico, Asia, and Europe (Serbia).”<br />
CIG added that the empty cartridge<br />
forms the beginning of its circular<br />
economic process, which is cantered<br />
around the concept of re-use and that<br />
it has collected over 436 million cartridges<br />
and diverted 206 million kg of material<br />
from landfills. ■<br />
32 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
EUROPE OCP, Compedo, Operations, Business<br />
OCP operations move complete<br />
Following the acquisition of OCP twenty months ago, Environmental Business Products Ltd (EBP) management team<br />
have confirmed that the relocation of OCP’s business operations to the Compedo facility in Iserlohn has been completed.<br />
EBP acquired in November 2019 and<br />
began centralising the sales, account<br />
management, distribution and new product<br />
development arms of the business at the<br />
Compedo facility in Iserlohn.<br />
Ink production is set to be moved from the<br />
current location in Lage to their new partner<br />
facility in Poland, and despite the challenges<br />
seen as a result of COVID-19, the team’s<br />
plans are still very much on target for<br />
the move.<br />
<strong>The</strong> current timeline for completion on<br />
this is the end of summer, at which point<br />
the facility in Lage will officially close<br />
and the team in Iserlohn will commence<br />
full operational control of the day-to-day<br />
running of the business, overseen by Richard<br />
Pennekamp and the senior EBP team.<br />
EBP said: “Plans are firmly in place<br />
to minimise any disruption to existing<br />
customers during this exciting transition but<br />
should anyone have any questions on how<br />
things may directly impact them, they are<br />
asked to contact orders@ocp.de.”<br />
<strong>The</strong> company added that the businesses<br />
will be looking to bring a range of new<br />
products to market this coming autumn. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
33
INSIDE TRACK<br />
Industry Leaders Q&A<br />
COVID-19: Thrive on the things other people no longer need.<br />
Leon Jolly, Director and Co-Owner of <strong>The</strong> Jolly Savage Ltd, one of<br />
Europe’s leading specialist surplus consumable dealers talks about their<br />
experiences in the current COVID-19 market.<br />
▲ Leon Jolly Director & Co-<br />
Owner, <strong>The</strong> Jolly Savage Ltd<br />
<strong>The</strong> <strong>Recycler</strong> (TR): Tell us something<br />
about your business, how did it all<br />
begin?<br />
Leon Jolly (LJ): We were founded in 2009<br />
and rapidly established ourselves as one of<br />
the UK’s leading surplus toner companies.<br />
We specialise in the purchase and resale<br />
of unused toners from a range of businesses<br />
and industries throughout Europe.<br />
Our office, warehouse and distribution<br />
facilities are located in Hitchin,<br />
Hertfordshire, and we service a vast array<br />
of customers, from large international<br />
recycling companies to private individuals<br />
and small businesses.<br />
TR: What is your USP?<br />
LJ: We pride ourselves on our ability to<br />
consistently deliver excellence in customer<br />
service, in line with the company’s core<br />
As long as they are not used, genuine, OEM toners<br />
can retain a large part of their initial retail value<br />
FEATURED<br />
A R TIC L E<br />
values of honesty, reliability and expertise,<br />
all of which have contributed to the<br />
successful establishment of long-term<br />
business partnerships.<br />
We offer a secure and professional service<br />
with flexible, prompt payment methods<br />
and highly competitive pricing systems<br />
for genuine unused toners, making us an<br />
ideal partner to support your business<br />
when it comes to clearing surplus unused<br />
toner stock.<br />
From single items up to multiple pallets,<br />
our purchasing team have the expertise<br />
to quickly deliver itemised pricing for<br />
quotations large or small.<br />
TR: What is your experience<br />
in the recent months, vis-a-vie<br />
the COVID-19 pandemic?<br />
LJ: It’s a sad fact that as a result of the<br />
COVID-19 pandemic many companies<br />
will be forced to economise to survive.<br />
While these are difficult times for many,<br />
it can quite naturally be a busy time for<br />
companies that thrive on the things other<br />
people no longer need. However, when the<br />
wider business world is contracting, more<br />
and more unused toner cartridges can end<br />
up being bundled in with the usual stock<br />
of empty cartridges.<br />
TR: Is there a value add here?<br />
LJ: Yes, as long as they are not used,<br />
genuine, OEM toners can retain a large<br />
part of their initial retail value. Even if the<br />
packaging has been opened or damaged<br />
there is still a demand for them in the<br />
surplus market. This means that you<br />
could be spending time and money<br />
recycling otherwise valuable, saleable<br />
assets that instead should be realising their<br />
inherent value for you to invest back into<br />
your core business.<br />
34 <strong>Issue</strong> <strong>334</strong> September 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
TR: Where is the market demand<br />
at the moment?<br />
LJ: We are seeing demand for a range of<br />
consumables as companies emerge from<br />
lockdown and seek to make savings across<br />
the board – perhaps holding on to an older<br />
printer model for an extra year. This mix<br />
of new and older printer models and a<br />
budget that is constrained by a contracting<br />
economy can only be a positive for demand<br />
in the surplus toner market.<br />
TR: What is the secret to success in<br />
surplus toners?<br />
LJ: It’s what we do and have been doing for<br />
over 11 years.<br />
We have specialised in the purchase of<br />
unused surplus printer toner cartridges,<br />
offering a professional service with reliable<br />
pricing and prompt payment. <strong>The</strong>se core<br />
values have allowed us to build up a huge<br />
network of suppliers throughout Europe.<br />
On the other side of the coin, resellers can<br />
buy genuine, OEM toners from TJS at a<br />
much-reduced cost. By partnering with<br />
industry recognised selling platforms such<br />
as Prima, Nemo & Office Friendly we have<br />
opened up our considerable stock holding<br />
to many more dealers and resellers.<br />
We continually invest in technology,<br />
improving efficiency when processing<br />
stock, as well as creating new ways for our<br />
customers to browse and purchase surplus<br />
toners from us.<br />
TR: Any advice for the future?<br />
LJ: Before the Coronavirus outbreak, the<br />
big international talking point was the<br />
environment. Thanks in large part to one<br />
young girl, key issues like climate change,<br />
global sustainability and plastic pollution<br />
filled the headlines. Naturally, COVID-19<br />
has eclipsed that conversation, and yes,<br />
carbon emissions are down due to the<br />
world being in lockdown, but the threats<br />
facing the environment have not gone away.<br />
<strong>The</strong>y will emerge once again when the<br />
world starts waking up and we have a duty<br />
to face those problems and do whatever<br />
we can to improve our sustainability in<br />
business as in all walks of life.<br />
Whether you’re selling redundant<br />
unused stock or buying surplus, you<br />
can do your bit towards improving your<br />
company’s sustainability, helping to reduce<br />
unnecessary waste and making a bit more<br />
money to boot.<br />
It might not sound much when considering<br />
the global scale of the issues, but if one<br />
young girl can stand up and make a<br />
difference, then so can we all. ■<br />
A NEW WORLD IS COMING!<br />
ARE YOU READY?<br />
Our Circular Economy solutions are better and smarter than new.<br />
Going green will save money to your customers and it will increase<br />
your profitability at the same time.<br />
WE WILL LEAVE A MARK ON YOUR BUSINESS, NOT ON THE PLANET.<br />
We are looking for partners<br />
T. (+34) 954 680 317<br />
gmtechnology@gmtechnology.es<br />
gmtechnology.es<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
35
FEATURE<br />
Impact of the COVID<br />
crisis in printing<br />
Javier Martinez, Environmental Defender at Turbon Products talks<br />
to <strong>The</strong> <strong>Recycler</strong> about the potential environmental impacts of the<br />
COVID pandemic.<br />
▲ Javier Martinez, Environmental<br />
Defender, Turbon Products<br />
<strong>The</strong> COVID-19 crisis has hit nearly all<br />
markets, and still, most of sectors and<br />
players wonder when we can return to<br />
“new normality”. In the printing sector,<br />
many changes have happened recently.<br />
Nevertheless, we do not know if they are<br />
here for the long run, and a clear example<br />
is Teleworking.<br />
In this scenario, printing is subject to<br />
a change, and it might well mean less<br />
paper is used, and this can push further<br />
digitalisation. However, moving away<br />
from paper may have “collateral damages”,<br />
something we also have learned about<br />
with COVID-19.<br />
are not too difficult to understand, screen<br />
reading can be enough. Still, for more<br />
complex ones, it becomes more difficult<br />
and fatiguing. Other studies show that<br />
people that use paper to study and take<br />
hand notes, perform better than the ones<br />
only using screens.<br />
<strong>The</strong> lockdown precautions saw many<br />
people working from home, and the<br />
first question is: Will they all return to<br />
the offices?<br />
More and more it looks as if the answer<br />
is no, and it seems clear that in the most<br />
devastated areas some /many will not come<br />
back to the office, at least on a daily basis.<br />
<strong>The</strong> house prices outside the big cities<br />
are popping up as many workers want to<br />
move away from traffic jams and highly<br />
crowded areas.<br />
In this scenario, printing is subject to a change,<br />
and it might well mean less paper is used, and this<br />
can push further digitalisation<br />
For example, statistics show a tremendous<br />
increase in eye problem (myopia) under<br />
the pandemic. For short documents that<br />
And one may think yes but at the expense<br />
of the environment!<br />
While this may be true, we are in a<br />
money-oriented economy, so if the forest<br />
does not produce, they are abandoned,<br />
except maybe in our National Parks.<br />
I can share with you the case of Spanish<br />
Mediterranean forest and especially in<br />
Mallorca and the Balearic Islands the<br />
fires that devastated this region. Time<br />
ago, the forest was well kept due to a<br />
balance between charcoal producers<br />
and cattle owners. Charcoal producers<br />
cleaned the bushes and the underwood<br />
so that the cattle were able to enter, and<br />
the grass grew.<br />
As charcoal production was abandoned<br />
early in the last century, the charcoal jobs<br />
disappeared. This altered the balance and<br />
cattle owners were impacted as more and<br />
more as the herd could not enter the forest<br />
to feed. At the same time paths and access<br />
ways to the forest became denser and<br />
more impracticable.<br />
36 <strong>Issue</strong> <strong>334</strong> September 2020
visit www.therecycler.com for all the breaking news<br />
What happened then has had a<br />
devastating impact on, for example, the<br />
Balearic Islands landscape. <strong>The</strong> only<br />
way to “clean” the forest, according<br />
to cattlemen and landowners was by<br />
burning it. But fires were way more<br />
challenging to control than previously<br />
due to accumulation of biomass and<br />
lack of access to the fire front and attack<br />
points.<br />
While the fire is part of the<br />
Mediterranean environment, the forest<br />
will recover naturally. This is not the<br />
case when the fires are not natural and<br />
happen too often, as the “Seed bank”<br />
in the land disappears. Rain causes<br />
soil erosion, and with it, the forest will<br />
need centuries to re-build and the soil<br />
to recover. So can we be 100% sure that<br />
the disappearance of paper will have a<br />
positive impact on the environment?<br />
For me, the answer is no, though it will<br />
differ from one area to another.<br />
Unfortunately, and although forestry<br />
is vital for fixing CO2 emissions,<br />
producing oxygen, filtering water<br />
and produce landscape, these are<br />
“externalizations” meaning nobody<br />
pays for them. Experience says a positive<br />
environmental impact will depend on<br />
having another “Monetary destination”<br />
for wood. On places were this will not<br />
happen; the forest will be abandoned.<br />
<strong>The</strong> impact on paper and the move<br />
of printing away from the office to<br />
the home will be done through more<br />
expensive, less efficient and more<br />
polluting devices.<br />
That means that the WEEE generation<br />
will increase as the print previously<br />
done in the office using very efficient<br />
long-lasting devices will move to SOHO<br />
devices. In this situation, the printed<br />
page average price is more likely to rise.<br />
Because, as we all know well, there is<br />
different pricing between professional<br />
machines to home ones. So while we may<br />
well print fewer pages, we will generate<br />
more waste and at a higher cost.<br />
Collection of WEEE will also be more<br />
difficult and expensive as collecting<br />
from offices is more effective and<br />
precise. In the home environment, there<br />
is a higher concern that cartridges will<br />
not be placed in a proper waste flow<br />
and end up mixed with other waste (Of<br />
different types).<br />
Finally, very low oil prices are impacting<br />
the plastic recovery. As the price of<br />
recycled plastic has fallen, it is no longer<br />
profitable and is more at risk.<br />
<strong>The</strong>re is, of course, one clear solution;<br />
reuse is better than recycle. ■<br />
Unused and unwanted<br />
empty cartridges?<br />
OHANA<br />
TECHNOLOGY<br />
We can solve your problem. It is a 3 step process:<br />
1. 2. 3.<br />
Contact us to arrange<br />
delivery, either by phone<br />
or email.<br />
We sort your cartridges, extracting<br />
everything of value and arranging the<br />
correct recycling of everything else.*<br />
* Cartridges of value will be sold on your behalf<br />
through our global network.<br />
Settle up with you and send<br />
you all the waste transfer<br />
documents for your records.<br />
To find out more, call Terry Bridgeman on +44 1328 633013, or email him at info@ohanatl.com<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
37
PRODUCTS & TECHNOLOGY<br />
ASIA CET Group, Drum Units, Parts<br />
ASIA Apex, Chips, Remanufacturing<br />
CET highlights<br />
latest products<br />
During recent weeks, the<br />
company has released a plethora<br />
of new products for use in various<br />
Canon, HP and Kyocera devices.<br />
CET Group Co., Ltd. has announced<br />
replacement OPC drums, drum<br />
cleaning blades, primary charge rollers<br />
and replacement chips for use in Canon<br />
IR Advance C5535/5540/5550/5560,<br />
C5535i/5540i/5550i/5560i, C5535i<br />
II/5540i II/5550i II/5560i II and<br />
C5535i III/5540i III/5550i III/5560i III<br />
devices.<br />
Also now available are replacement<br />
fuser assembly units for use in HP<br />
LaserJet Enterprise M604dn/604n,<br />
LaserJet Enterprise M605dn/605n/605x<br />
and LaserJet Enterprise M606dn/606x<br />
devices. For the same devices CET also<br />
carries an extensive line of consumables,<br />
like paper feed rollers and paper pick up<br />
rollers and much more.<br />
CET’s products range also<br />
saw an expansion with a new<br />
compatible drum unit for use in<br />
Kyocera Ecosys M2035dn/2535dn/<br />
P2035d/2135d/2135dn, FS-1028MF-<br />
P/1128MFP/1035MFP/1135MFP and<br />
FS-1120D/1320D/1350DN/1370DN/<br />
KM-2810/2820MFP devices. <strong>The</strong>se<br />
new drum units come with page yields<br />
of 100,000 pages. ■<br />
For more information<br />
on the above and more<br />
products from CET,<br />
just scan the QR code<br />
to visit CET’s website.<br />
Apex releases first-to-market<br />
replacement chips<br />
<strong>The</strong> company has added new replacement chips for use in various Sharp,<br />
Kyocera, NEC and HP devices.<br />
In May 2019, Sharp launched a new<br />
generation of digital multifunction<br />
machine, the MX-2651/4051/6051 in<br />
Japan. Quick and easy to operate, it<br />
packs convenient innovations that boost<br />
productivity. Adding optional equipment<br />
lets you include any extra functions you<br />
need.<br />
Apex said its “first-to-market” replacement<br />
chips offer “consistent performance” and<br />
are “easy to install in recycled cartridges”.<br />
This latest solution is for use in Sharp MX<br />
651/3051/3551/4051/5051/6051/3071/357<br />
1 and 4071 machines and comes with page<br />
yields of 40,000 for the black cartridge chip<br />
and 24,000 for the colour cartridge chips.<br />
Also announced were replacement chips<br />
for use in Sharp BP-20C25/10C20 series<br />
printers.<br />
<strong>The</strong>se “first-to-market” replacement<br />
chips also offer “consistent performance”<br />
and are “easy to install in recycled<br />
cartridges” and are for use in Sharp BP<br />
10C20/20C20/20C25 devices. <strong>The</strong>se<br />
replacement chips come with page yields<br />
of 18,000 for the black cartridge chip and<br />
10,000 for the colour cartridge chips.<br />
<strong>The</strong> company also announced its latest<br />
replacement chip solutions for Kyocera<br />
TK-7310/7311 series cartridges. This latest<br />
replacement chip solution is a “first-tomarket”<br />
solution, delivers “consistent<br />
performance” and are “easy to install in<br />
recycled cartridges”, according to Apex.<br />
<strong>The</strong> company said about the launch:<br />
“Apex helps you seize the market<br />
opportunities by providing you with the<br />
first-to-market replacement chips solution<br />
for Kyocera TK-7310/7311 series. You're<br />
welcome to contact us and ask for product<br />
samples!”<br />
<strong>The</strong>se latest replacement chips are for use<br />
in Kyocera ECOSYS P4140dn devices and<br />
come with page yields of 15,000 pages.<br />
Also announced were its latest<br />
replacement chip solutions for use in NEC<br />
7700C/9160C/9560C series devices.<br />
Apex said this latest replacement chip<br />
solutions offer “consistent performance”<br />
and are “easy to install in recycled<br />
cartridges” and are for use in NEC<br />
MultiWriter 7700C, NEC MultiWriter<br />
7200, NEC MultiWriter 9160C, NEC<br />
MultiWriter 9560C, FujiXerox DocuPrint<br />
C2550d and FujiXerox DocuPrint C3550d<br />
devices.<br />
Furthermore, Apex introduced its latest<br />
“first-to-market” replacement chip solution<br />
for use with HP W1331A series cartridges.<br />
Apex’s newly introduced replacement<br />
chips are for use in HP Laser 408dn<br />
and HP Laser MFP 432fdn devices, and<br />
according to Apex come with “consistent<br />
performance” and are “easy to install in<br />
recycled cartridges”. <strong>The</strong> chip solution<br />
come with page yields of 5,000 or 15,000<br />
for the black cartridge chips and 30,000 for<br />
the drum unit chips. ■<br />
For more information on<br />
the above or any other of<br />
Apex’s range, please scan<br />
the QR code here:<br />
38 <strong>Issue</strong> <strong>334</strong> September 2020
You can contact <strong>The</strong> <strong>Recycler</strong> via Twitter at @<strong>Recycler</strong>Media<br />
EUROPE IR Italiana Riprografia, Cartridges, New Products<br />
IR Italiana Riprografia expands<br />
products range<br />
<strong>The</strong> Italian company has announced new Ricoh remanufactured drum units<br />
and new compatible toner cartridges for use in Kyocera-Mita devices.<br />
IR Italiana Riprografia is pleased<br />
to announce the addition of new<br />
remanufactured drum units for use in<br />
Ricoh Aficio 1022 (type 1027) devices to its<br />
products range.<br />
<strong>The</strong> company also added to its compatible<br />
cartridge range, were monochrome toner<br />
cartridges for use in Kyocera TASKalfa<br />
7002i devices, with a page yield of 20,000<br />
pages.<br />
IR Italiana Riprografia said, also available<br />
are compatible toner cartridges for use in<br />
Kyocera TASKalfa 356ci machines, which<br />
come with page yields of 18,000 pages<br />
for the black and 12,000 for the colour<br />
cartridges.<br />
IR Italiana Riprografia also added<br />
compatible toner cartridges for use in<br />
Kyocera TASKalfa 406ci devices, which<br />
come with page yields of 20,000 pages for<br />
the black cartridges and 15,000 pages for<br />
the colour cartridges.<br />
IR Italiana Riprografia is proud to<br />
say that its cartridges provide not only<br />
“OEM equivalent print quality,” but also<br />
“100 percent compatibility” with OEM<br />
products, as well as “significant savings”<br />
over the OEM. <strong>The</strong> remanufactured toner<br />
cartridges also offer MSDS in compliance<br />
with REACH.<br />
Additionally, the cartridges were produced<br />
“in a certificated environment” including<br />
the ISO 9001:2015 quality management<br />
system certificate; the ISO 14001:2015<br />
environmental management system<br />
certificate; and the BS OHSAS 18001:2007<br />
occupational health and safety management<br />
system certificate. <strong>The</strong> company added<br />
that its products are in compliance with the<br />
RoHS II directive (when required). ■<br />
For more information<br />
on the above-mentioned<br />
products or other ranges<br />
available from IR Italiana<br />
Riprografia, please scan<br />
here:<br />
GLOBAL ExtenData, T-MPS, MPS, Label Printer<br />
Expand your MPS services with T-MPS<br />
ExtenData, a supply chain visibility and tracking solution provider, announced the launch of its thermal label supplies<br />
auto-replenishment programme: “<strong>The</strong>rmal Managed Print Services” (T-MPS).<br />
Developed with thermal printing industry<br />
leaders, businesses using thermal printers for<br />
shipping and product labels can streamline<br />
operations. <strong>The</strong> right supplies at the right<br />
time, place, and price.<br />
For decades, office environments have<br />
enjoyed the simplicity of managed print<br />
services (MPS) for laser printers. <strong>The</strong> MPS<br />
provider takes care of the printer, toner, and<br />
paper. <strong>The</strong> headache of managing these<br />
devices and supplies has long been removed<br />
from IT's list of responsibilities, and supplies<br />
buyers have enjoyed the elimination of<br />
repetitive ordering tasks. Now, these same<br />
benefits can be applied to a business's fleet of<br />
direct thermal and thermal transfer printers<br />
with ExtenData's T-MPS.<br />
"Our customers face continuous margin<br />
pressure and increasing operational<br />
complexity. To keep pace with customer<br />
demand, the need to innovate and streamline<br />
operations is greater than ever. We know that<br />
our T-MPS solution will provide businesses<br />
efficiency and peace of mind," said Steve<br />
Sager, President and CEO of ExtenData.<br />
T-MPS creates operations efficiency by<br />
eliminating downtimes caused by label<br />
supply errors, reduces headaches and labour<br />
associated with the management and<br />
maintenance of thermal label printers and<br />
supplies, and lowers a business's expenses.<br />
With predictive modelling, quarterly usage<br />
reporting, and analysis ExtenData's T-MPS<br />
team tracks user’s supplies so they do not<br />
have to.<br />
"At ExtenData we pride ourselves on<br />
the service we provide our customers.<br />
Introducing this new solution is exciting<br />
because we know our customers will love<br />
it. Who doesn't love a solution that makes<br />
their life easier? <strong>The</strong>se types of small<br />
improvements make all the difference<br />
in our lives and businesses," remarked<br />
Georgia Brown, Director of Marketing<br />
for ExtenData. ■<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
39
PRODUCTS & TECHNOLOGY<br />
ASIA Ninestar, Firmware Upgrades, Solution, Innovation<br />
Ninestar debuts solution to manage<br />
firmware upgrades<br />
OEM firmware upgrades are a recurring issue in the aftermarket. Ninestar said its data shows the number of unreasonable<br />
firmware upgrades is climbing.<br />
According to Ninestar the impact affects<br />
the whole supply chain, commenting<br />
“When a firmware upgrade blocks<br />
aftermarket cartridges, companies up and<br />
down the supply chain must scramble to<br />
replace inventories and deal with angry<br />
customers. <strong>The</strong> upgrade of affected<br />
cartridges can be complicated, expensive<br />
and time-consuming.”<br />
<strong>The</strong> Ninestar solution started by<br />
bringing together their R&D teams,<br />
Product and Legal Department to<br />
create the “Upgrade without Unpacking<br />
Solution”, its new solution to manage<br />
firmware upgrades.” As the name<br />
suggests, the solution updates cartridges<br />
affected by firmware upgrades without<br />
opening their packaging.<br />
Ninestar said that its “patented design”,<br />
“first-to-market” solution comes with<br />
“simple and easy operation” and “save<br />
time and labour costs”. According to<br />
Ninestar, the solution’s “cloud sync data<br />
enables you to upgrade affected products<br />
at anytime and anywhere”.<br />
For detailed information on this latest<br />
innovation, please contact Ninestar<br />
through info@ggimage.com.<br />
Ninestar also introduced a G&Gbranded<br />
patented solution for use<br />
in Kyocera ECOSYS P3260dn series<br />
printers.<br />
<strong>The</strong> latest G&G-branded patented<br />
replacement cartridges are replacing the<br />
Kyocera TK-3200 cartridge and are for use<br />
in Kyocera ECOSYS P3260dn/M3860idn<br />
and M3860idnf devices. <strong>The</strong> cartridges<br />
boast a page yield of 40,000 pages.<br />
Ninestar said that these cartridges<br />
have a “unique patented structure<br />
design” which “ensures OEM-like toner<br />
supply, lower failure rate and the best<br />
customer experience.” Ninestar added<br />
that its cartridges offer “outstanding and<br />
consistent printing performance.”<br />
Also added to the product portfolio<br />
were Ninestar’s “first-to-market” solution<br />
replacing HP W1331A series cartridges.<br />
G&G’s replacement toner cartridges for<br />
use in HP Laser 408dn / MFP 432fdn<br />
series printers are available now. G&G<br />
said that the cartridges are “self-developed<br />
chip enabled” and offer “reliable print<br />
quality”.<br />
<strong>The</strong>se latest cartridge solutions come<br />
with page yields of 5,000 and 15,000 for<br />
the black cartridge and 30,000 for the<br />
drum unit. ■<br />
For the abovementioned<br />
cartridges or<br />
any other of Ninestar’s<br />
product range, please<br />
scan the QR code.<br />
40 <strong>Issue</strong> <strong>334</strong> September 2020
DOES YOUR<br />
PRINTER NEED<br />
ITS OWN PPE?<br />
visit www.therecycler.com for all the breaking news<br />
If you are using or<br />
supplying PPE for your<br />
employees or customers,<br />
don’t forget the laser<br />
printers.<br />
Have you ever noticed a plastic odour from your laser printer?<br />
This may be printer emitted particles (PEPs) which may be harmful.<br />
• TONER CATCHER can minimise the potentially harmful emitted particles<br />
(PEPs) from laser printers.<br />
• TONER CATCHER is PPE for your printer and you can profitably add<br />
it to your range of PPE products.<br />
• TONER CATCHER can be overprinted with instructions and your brand.<br />
To get your<br />
FREE<br />
sample and further<br />
information email<br />
candu@candugbr.com<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
41
PRODUCTS & TECHNOLOGY<br />
NORTH AMERICA Katun, Cartridges, Remanufacturing, New Products<br />
Katun North America introduces<br />
printer and copier toners<br />
Katun Corporation announced the introduction of several high-quality<br />
Katun Performance toner cartridges in North America.<br />
<strong>The</strong> company added new Katun<br />
Performance colour toner cartridges for<br />
use in Canon imageRUNNER Advance<br />
C256i/C356i-series devices which it said<br />
provide dealers with OEM-equivalent<br />
colour reproduction and image quality<br />
and cost-per-copy savings.<br />
Katun added: “This product has<br />
been tested and approved in Katun’s<br />
Research and Development laboratory<br />
in Minneapolis, Minnesota, to ensure it<br />
meets Katun’s high standards.”<br />
Kyocera dealers will be excited to learn<br />
that Katun has introduced monochrome<br />
toner cartridges for use in Kyocera<br />
Taskalfa 3212i/4012i-series machines.<br />
Also introduced were Katun<br />
Performance toner cartridges for use<br />
in Brother HL-L2350 and HL-L2370<br />
printers. <strong>The</strong>se remanufactured toners<br />
are eco-friendly and provide excellent,<br />
reliable performance and significant cost<br />
savings, Katun said.<br />
Katun products may be ordered by<br />
email, phone or via the Katun Online<br />
Catalogue – the one-stop Internet<br />
resource that allows registered customers<br />
to locate and order thousands of Katun<br />
products while viewing real-time<br />
information about their orders and<br />
accounts. ■<br />
To find out which products are now<br />
available in your market, customers can<br />
access the Katun Online<br />
Catalogue through<br />
scanning the QR code<br />
here:<br />
EUROPE CTS Toner Supplies, Cartridges, Copier, New Products<br />
CTS adds to its new PPE and cartridge ranges<br />
To enhance its offering of PPE, CTS Toner Supplies has added new items to the range and added<br />
new compatible cartridges.<br />
<strong>The</strong> latest additions to CTS’ PPE range<br />
are face masks, face shields, gloves, eye<br />
protection and much more. <strong>The</strong> face mask<br />
range saw additions of Type IIR masks<br />
(Gold Listed Factory and NHS Approved)<br />
and KN95/FFP2 face masks which are<br />
available in packs of 5,10 and 25.<br />
Also added were face shields and nitrile<br />
powder free gloves (blue) which are available<br />
in all sizes and come in packs of 200.<br />
As part of the new range, CTS Toner<br />
Supplies is also now offering E100 safety<br />
glasses and E200 safety glasses, PE 20<br />
micron polyethylene aprons and noncontact<br />
infrared thermometers.<br />
CTS Toner Supplies have also recently<br />
added the compatible HP CF460X and<br />
CF470X series cartridges to their catalogue.<br />
<strong>The</strong>se are a new IP-protected compatible<br />
colour toner cartridges which replace the<br />
CF450A series.<br />
<strong>The</strong> replacement CF460X cartridge is for<br />
use in HP Color LaserJet Enterprise M652n,<br />
M652dn, M653dn, M653dn and M653x<br />
machines and the compatible CF470X<br />
cartridge is for use in HP Color LaserJet<br />
Enterprise MFP M681dh, M681f, M681z<br />
and M682z devices.<br />
CTS said about this launch: “<strong>The</strong>y<br />
provide a high resolution printing<br />
performance of vivid colours using chemical<br />
toner powder and match the OEM yield.<br />
<strong>The</strong>y fit the range of the HP Color LaserJet<br />
Enterprise printers which are perfect for the<br />
home and office environments with high<br />
speed performance.”<br />
<strong>The</strong> company also introduced new<br />
replacement cartridges for use in various<br />
Kyocera TASKalfa devices.<br />
CTS Toner Supplies said, its replacement<br />
toner cartridges are for use in Kyocera<br />
TASKalfa 300i, Kyocera TASKalfa<br />
3212i, Kyocera TASKalfa 4012i, Kyocera<br />
TASKalfa 306ci and Kyocera TASKalfa<br />
406ci devices. ■<br />
For further information<br />
on the above or other<br />
products available from<br />
CTS Toner Supplies,<br />
please scan the QR code.<br />
42 <strong>Issue</strong> <strong>334</strong> September 2020
Search for <strong>The</strong> <strong>Recycler</strong> on Facebook for more news and industry coverage<br />
GLOBAL Clover Imaging Group, Cartridges, Remanufacturing<br />
EUROPE Armor, OWA, Cartridges,<br />
Remanufacturing<br />
CIG releases latest solutions<br />
Clover Imaging Group (CIG) has announced its newest solutions, which is a<br />
remanufactured alternative for the HP 37Y cartridge, its latest IP-safe solution<br />
for use in HP devices and a remanufactured drum unit for use in various<br />
Brother machines.<br />
One of the latest additions to CIG’s product<br />
portfolio is for use in HP LaserJet Enterprise<br />
Flow MFP M 631 h, LaserJet Enterprise Flow<br />
MFP M 632 z, LaserJet Enterprise M 608<br />
dn, LaserJet Enterprise M 608 n, LaserJet<br />
Enterprise M 608 x, LaserJet Enterprise M<br />
609 dn, LaserJet Enterprise M 609 x, LaserJet<br />
Enterprise MFP 632 fht, LaserJet Enterprise<br />
MFP M 631 dn, LaserJet Enterprise MFP M<br />
631 z, LaserJet Enterprise MFP M 632 h and<br />
LaserJet Enterprise MFP M 633 fh devices.<br />
CIG calls it its “Zero risk” remanufactured<br />
alternative and said: “Apart from the 37A<br />
and 37X released earlier, we are happy<br />
to announce the release of the extra high<br />
yield version - Clover’s remanufactured<br />
replacement of the 37Y - for use in HP LJ<br />
Enterprise M608, M609 and MFP 631, 632,<br />
633 printer series, aimed at SMB market.”<br />
“This product solution offers a<br />
performance that rivals the OEM but with<br />
significant cost per page savings. <strong>The</strong> OEM<br />
cartridge utilises JetIntelligence technology,<br />
and Clover’s solution for this complex system<br />
respectfully and responsibly reuses the<br />
original components. We guarantee complete<br />
peace of mind in complying with all IP and<br />
health and safety regulations, and all of that<br />
at only a fraction of the OEM cost,” CIG<br />
added.<br />
<strong>The</strong> high yield remanufactured cartridge<br />
comes with page yields of 41,000 pages at 5%<br />
coverage.<br />
CIG also announced a dedicated Canon<br />
046H IP-safe remanufactured cartridge that<br />
it says comes with a performance that rivals<br />
the OEM but with a significant cost saving.<br />
<strong>The</strong>se latest remanufactured cartridges<br />
are for use in Canon i-Sensys LBP 653 Cdw,<br />
i-Sensys MF 732 Cdw, i-Sensys MF 735 Cx,<br />
i-Sensys LBP 654 Cx and i-Sensys MF 734<br />
Cdw devices. <strong>The</strong> black cartridges come with<br />
page yields of 6,300 and the colour cartridges<br />
boast page yields of 5,000 pages.<br />
Clover said that this application is aimed at<br />
small businesses, or home users designed to<br />
support user’s daily activities.<br />
“In Clover, each product that we launch,<br />
regardless of the OEM, is given the same<br />
dedication in terms of R&D and QA testing.<br />
That is why our success rate is proven by<br />
product performance, and our technical<br />
support is best in class,” Clover Imaging<br />
Group said.<br />
<strong>The</strong> company’s latest introduction is<br />
remanufactured drum units are for use in<br />
Brother DCP-L 2510 D, DCP-L 2530 DW,<br />
HL-L 2310 D, HL-L 2350 DW, HL-L 2370<br />
DN, HL-L 2375 DW, MFC-L 2710 DN,<br />
MFC-L 2710 DW, MFC-L 2730 DW and<br />
MFC-L 2750 DW devices. <strong>The</strong> cartridges<br />
boast page yields of 12,000 at 5% coverage.<br />
Clover Imaging Group said about the<br />
launch: “Aimed at SOHO market, we can<br />
offer the complete solution together with<br />
the standard and high yield capacity toner<br />
cartridges.<br />
“Take advantage of the unbeatable quality<br />
of Clover products! Why take the risk of<br />
using cheap alternatives which may cause<br />
printer damage and expensive downtime?<br />
You can have complete peace of mind that<br />
our products are free from any quality, legal<br />
or environmental concerns and perform on<br />
par with the OEM.” ■<br />
To learn more about these<br />
and other products from<br />
Clover Imaging Group,<br />
pelase scan the QR code.<br />
ARMOR<br />
expands its<br />
laser range<br />
<strong>The</strong> French remanufacturer<br />
has extended its laser offer<br />
to companies to include<br />
remanufactured Brother TN247<br />
laser cartridges.<br />
<strong>The</strong> OWA range has been expanded<br />
with a new product, remanufactured<br />
Brother TN247 cartridges. <strong>The</strong><br />
cartridges are for use in Brother<br />
HL-L3210, HL-L3230, HL-L3270,<br />
HLL3280,DCP-L3510, DCP-L3550,<br />
MFC-L3710, MFC-L3730,<br />
MFC-L3740, MFC-L3750 and<br />
MFC-L3770 devices.<br />
<strong>The</strong> company has a catalogue of over<br />
1,200 products and manufactures 4,800<br />
laser cartridges daily in total across all<br />
brands and models.<br />
Since 2019, 300,000 printers on the<br />
Western European market have had<br />
the capacity to use TN247 cartridges.<br />
One of these printers, Brother MFC-<br />
L3750CDW, was voted best in its class in<br />
the BLI Buyers Lab category, confirming<br />
the range's vitality.<br />
“This best-selling cartridge is a musthave.<br />
It's important to meet demand by<br />
bringing the re-manufactured version to<br />
the market. <strong>The</strong> cartridge replaces the<br />
famous TN245 and has experienced real<br />
success right from launch,” explained<br />
Pascal Lachat, Category Manager. ■<br />
For more information<br />
on Armor’s cartridge<br />
range or any other OWA<br />
products, please scan the<br />
QR code.<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
43
MARKETPLACE<br />
TONER MANUFACTURER<br />
COLLECTOR<br />
COLLECTOR<br />
CBC (Europe) GmbH<br />
toner@cbc-europe.com<br />
Tel: +49 211 530670<br />
www.cbc-europe.com<br />
FBO Organisation, S.L.<br />
fbo@fbo-org.com<br />
Tel: +34 936724863<br />
www.fbo-org.com<br />
LVL<br />
hb.sales@lvlcartridge.com<br />
Tel: +33 251 70 14 58<br />
www.lvl.fr<br />
REMANUFACTURER<br />
RESELLER<br />
TONER MANUFACTURER<br />
wta Carsten Weser GmbH<br />
info@wta-suhl.de<br />
Tel: +49 3681 4529710<br />
www.wta-suhl.de<br />
Copyclic<br />
info@copyclic.com<br />
Tel: +33 01 60 78 78 78<br />
www.copyclic.com<br />
Integral GmbH<br />
info@integral-international.de<br />
TEL: + 49 (0) 28 33 60 60<br />
www.integral-international.de<br />
MARKET INTELLIGENCE<br />
CARTRIDGE CLEANING SYSTEMS<br />
SUPPLIER<br />
LightWords Imaging<br />
admin@lightwords.co.uk<br />
Tel: +44 1270 878850<br />
www.lightwordsimaging.com<br />
Futor Cleaning System AG<br />
info@futorag.ch<br />
+41 716800549<br />
www.futorag.com<br />
TOKO Srl<br />
toko@toko.ro<br />
Tel: +40212327270<br />
www.toko.ro<br />
SUPPLIER<br />
BROKER AND RECYCLER<br />
TONER MANUFACTURER<br />
Freckles Ltd<br />
info@freckles.bg<br />
Tel: +359 2 955 5560<br />
www.freckles.bg<br />
<strong>The</strong> Greener Side<br />
info@greener-side.co.uk<br />
Tel: +44 1427 700 700<br />
www.greener-side.co.uk<br />
Primedia Products<br />
tmiller@primediamicr.com<br />
Tel: +1 304-277-2050<br />
www.primediamicr.com<br />
44 <strong>Issue</strong> <strong>334</strong> September 2020
Contact us to advertise here: t.01993 899800 e. info@therecycler.com<br />
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ETIRA: WORKING FOR ALL REMANUFACTURERS AND PARTNERS<br />
<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
45
NEXT ISSUE<br />
October 2020<br />
<strong>Issue</strong> 335<br />
2020 State<br />
of the industry<br />
ISSN 2045 - 2047 (PRINT) SEPTEMBER 2020 EDITION <strong>334</strong> PUBLISHED 27 AUGUST 2020<br />
<strong>The</strong> <strong>Recycler</strong><br />
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<strong>Issue</strong> <strong>334</strong><br />
September 2020<br />
47