2021 Winter/ Spring catalog

New! Soft Skills for Success!
Business
Public Speaking
According to one survey, 41% of
people list public speaking as their
biggest fear. Forget small spaces,
darkness, and spiders. Standing
up in front of a crowd and talking
is far more terrifying for most
people. Through this workshop
you will become more confident
and relaxed in front of an audience
which will translate into successful
speaking events. You’ll gain
some basic public speaking skills,
including in-depth information on
developing, engaging and delivering
presentations with power.
Instructor: Derek Knoll
Day Date Time Cost
W/F
05/26 &
05/28
5:30 -
7:30pm
Interpersonal Skills
$89
In this 4-hour workshop will help
you work towards being that
unforgettable person by providing
communication skills, negotiation
techniques, tips on making an
impact, and advice on networking
and starting conversations. We will
also identify the skills needed in
starting a conversation, moving a
conversation along, and progressing
to higher levels of conversation.
Instructor: Derek Knoll
Day Date Time Cost
W/F
05/05 &
05/07
5:30 -
7:30pm
$89
Critical Thinking
Feeling overwhelmed? What if you
had a process for thinking clearly
and rationally to help make the
best decisions? This course will
introduce innovative techniques to
analyze and evaluate problems in
order to realize hidden value and
new opportunities. You will gain an
understanding of the components of
critical thinking. You will learn skills
to distinguish relevant and irrelevant
information, evaluate information,
utilize non-linear and logical
thinking, and more. This course can
help you be more productive in your
career and everyday life.
Instructor: Derek Knoll
Day Date Time Cost
W/F
04/21 &
04/23
5:30 -
7:30pm
$89
Developing New Managers
Management must be effective for
the success of any business. In this
workshop, we will discuss strategies
for developing new managers
and determine core roles and
competencies for new managers.
You will gain an understanding
of the importance of continuous
development and be able to apply
principles of manager development
in your own organization.
Instructor: Derek Knoll
Day Date Time Cost
W/F
05/12 &
05/14
5:30 -
7:30pm
$89
Creative Problem Solving
In a world that seems to be changing
faster than ever, problem-solving
skills are essential. This course will
give you an overview of the entire
creative problem-solving process.
You will learn key tools to solve
problems that can be used every
day. Skills such as brainstorming,
information gathering, analyzing
data, asking the right questions,
and selecting a solution.
Instructor: Derek Knoll
Day Date Time Cost
W/F
04/28 &
04/30
5:30 -
7:30pm
Customer Service
$89
Each and every one of us serves
customers, whether we realize it
or not. This workshop will look at
all types of customers and how we
can serve them better and improve
ourselves in the process. You will
gain a strong skillset including
in-person and over the phone
techniques, dealing with difficult
customers, and generating return
business.
Instructor: Derek Knoll
Day Date Time Cost
W/F
05/19 &
05/21
5:30 -
7:30pm
$89
12 Workforce Training Summer/Fall 2020