Mobility News. November – December 2020

even if you have already had
a lease extension due to the
COVID situation. You will
also automatically receive a
Certificate of Motor Insurance
or a temporary cover note
from RSA Motability (RSAM)
covering this six-month period.
You can place a new order, or
return your WAV, at any point
during this six-month lease
extension.
Alternatively, in certain
circumstances you may decide
that you’d like to extend your
lease for longer, such as
another one or two years. This
might be the case if you have
specific adaptations on your
WAV, or if you have driven less
than 25,000 miles at the end
of your five-year lease. If either
of these apply, please contact
our Customer Services team
on 0300 456 4566.
I do not want another
vehicle on the Scheme, how
do I arrange to return the
WAV at the end of my lease?
If you are intending on leaving
the Motability Scheme at
the end of your lease, please
contact your WAV supplier to
make arrangements for the
vehicle to be returned. If your
WAV supplier is closed, or
unable to accept the vehicle,
then contact us on 0300
456 4566 so we can discuss
arrangements.
Scooter and powered
wheelchair customers
Where applications and
handovers of scooters and
powered wheelchairs are
completed at a customer’s
home, you should contact your
supplier to understand how
they are operating within the
relevant local regulations that
apply.
I am coming to the end of
my lease; when can I apply
for a new product?
If you are within the last three
months of your lease, please
contact your dealer to discuss
whether they are able to place
an application for your next
product. It is worth checking
with the dealer if the product
you are interested in is in stock
or whether it will need to be
ordered from the manufacturer
as this may have a significant
impact on delivery times. Bear
in mind that similar products
from alternative manufacturers
may have different delivery
times.
For your peace of mind,
and to ensure we continue to
offer you worry-free mobility,
if you haven’t placed a new
order, or you don’t return
your product on the date your
lease is due to end, we will
automatically extend your
lease and your insurance
cover for six months, even if
you have already had a lease
extension due to the COVID
situation. You can place a new
order, or return your product, at
any point during this six-month
lease extension.
I had my scooter or powered
wheelchair lease extended
during lockdown, when can I
order my next vehicle?
Customers who had their
lease extended during
lockdown, can now if they
wish, contact their scooter or
powered wheelchair dealer
to discuss ordering their next
product.
I do not want to lease
another scooter or powered
wheelchair on the Scheme,
how do I arrange to return
the product at the end of my
lease?
If you plan to leave the
Scheme at the end of
your lease, please contact
your dealership to make
arrangements for the
product to be returned. If
your dealership is closed, or
unable to collect the product,
then contact us on 0300
456 4566 so we can discuss
arrangements.
What about servicing and
repairs for my scooter or
powered wheelchair?
Your dealership start will be
in touch to carry out any nonessential
service, maintenance
and repair work. Although
please bear with them as this
could take longer than usual
as they work to catch up,
whilst operating with social
distancing measures in place.
One Big Day and
The Big Event
Due to the global pandemic,
we had to make the difficult
decision to cancel the One Big
Day physical event programme
for 2020.
As always, the safety of all
event visitors is our number
one priority. With social
distancing measures remaining
with us for the foreseeable
future, we believe cancelling
the events for 2020 is the right
thing to do.
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