Mobility News. November – December 2020

10 years of the Powered
Wheelchair and Scooter Scheme
July 2020 saw the 10-year anniversary of the
Powered Wheelchair and Scooter Scheme being
run by Motability Operations Ltd. Over time, our
customers have risen from 5,000 to over 16,500
and our customer satisfaction levels have
continued to improve!
Dave Bushby, Account Manager for the
Powered Wheelchair and Scooter Scheme said
the following:
“We’ve not only grown from 5,000 to over
16,000 customers we’ve also doubled the
number of Motability Scheme dealers we work
with and have a wider choice of products than
ever before!
In the last ten years we’ve increased choice
for customers and improved the levels of
service they receive. We’ve done this by helping
dealers to improve their customer service and
understand the needs of Motability Scheme
customers, improving their processes and
efficiency.
I’m delighted to say that we continue to
get excellent feedback from our powered
wheelchair and scooter customers, in fact, today
our customer satisfaction scores are better than
ever, the consistently high customer satisfaction
scores are the main highlight for me.”
Scheme customer Bill, Powered Wheelchair and Scooter Account
Manager Rochelle Edghill and Motability Scheme dealer, RKS
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