Jan-Feb-Mar 2021

NETWORKcomputing 

I N F O R M A T I O N A N D C O M M U N I C A T I O N S – N E T W O R K E D www.networkcomputing.co.uk 

A BREACH TOO FAR? 

Counting the cost of a financial data breach 

5G MIGRATION 

Preparing your IP network 

infrastructure for the 5G era 

THE IT FACTOR 

What traits should you 

look for in an IT vendor? 

DATA LOCKDOWN 

Leveraging data insights for 

digital transformation 

JANUARY/FEBRUARY 2021 VOL 30 NO 01

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COMMENT 

COMMENT 

A DATA DAY TO REMEMBER 

At the time of writing it's the 15th Data Privacy Day, and with so many of us now 

working from home during the pandemic it's never been more timely. As Simon 

Marchand, Chief Fraud Prevention Officer at Nuance obseves, "The sad truth is that 

fraudsters don't stop their crimes because of a pandemic. In fact, they often seize the 

immense change that comes with an event like this (Covid-19) to ramp up their activity - 

targeting individuals and businesses whilst they are at their most vulnerable and least protected 

in order to manipulate their data and steal their personal information." 

For Simon the answer is to layer biometrics into your data protection strategy: "With voice 

biometrics able to leverage more than 1000 unique speech characteristics - from pronunciation 

to the size and shape of your nasal passage - and behavioural biometrics measuring 

minute details, such as how a person holds their phone or even how they pause once they 

finish a task, systems that incorporate them are considerably less susceptible to hacking." 

Peter Lefkowitz, chief privacy and digital risk officer at Citrix, believes that the shift to 

working from home requires a major re-evaluation of our data policies: "Most enterprise 

policies are designed to protect data and apply physical and technical safeguards within 

the enterprise, not the minimum-security environment of workers' homes. To address this, 

organisations must evolve their capabilities beyond the current model of controlling sensitive 

data distribution, which is heavily dependent on access rights, workers' actions (or inactions), 

and flagging compliance-impacting events after they've happened. And with IoT and 

analytics expanding our concept of sensitive data - by type, volume, depth and meaning - 

the need for a more encompassing approach is more urgent than ever." 

To this end we have several articles this issue that take a closer look at how we can make 

the most of our data, while protecting it from a costly security breach. First, Peter Ruffley, 

CEO at Zizo, explains the importance of data to a successful digital transformation strategy, 

and why it will require change on a personnel, cultural and technological level. Then 

we have Andrea Babbs, UK General Manager at VIPRE, detailing how organisations in the 

financial sector can safeguard both their data and reputation by adopting a layered cybersecurity 

strategy. 

As we continue to 'WFH' during lockdown this year's Data Privacy Day is a reminder that 

our data obligations now reach well beyond the confines of the office. NC 

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WWW.NETWORKCOMPUTING.CO.UK @NCMagAndAwards JANUARY/FEBRUARY 2021 NETWORKcomputing 03

CONTENTS 

CONTENTS 

J A N U A R Y / F E B R U A R Y 2 0 2 1 

OBJECT STORAGE TO TAPE...8 

How does Fujifilm's Software-defined Tape 

meet archiving requirements whilst adapting 

to the specific features of object storage? 

COMMENT.....................................3 

A data day to remember 

INDUSTRY NEWS.............................6 

The latest networking news 

ARTICLES 

A BREACH TOO FAR?......................10 

By Andrea Babbs at VIPRE 

A CONSUMER-GRADE SECURITY 

EXPERIENCE.........................................12 

By Fiona Boyd at Fujitsu 

ZERO TRUST....................................14 

By Ved Zen at TCS 

A BREACH TOO FAR?..........10 

How can financial services organisations keep 

their confidential information secure to 

safeguard their data and reputation? Andrea 

Babbs, UK General Manager, VIPRE, explains 

THE IT FACTOR....................20 

Vikki Durden, Head of Operations at UK IT 

Service, discusses the traits businesses should 

search for in a potential I.T. vendor - and the 

ones they should seek to avoid 

FROM DATA LOCKDOWN TO 

DIGITAL TRANSFORMATION...16 

Businesses need insight, not just data, when 

it comes to digital transformation, according 

to Peter Ruffley at Zizo 

THE WINNERS HAVE 

(VIRTUALLY) ARRIVED!............27 

Find out more about the winners of the 

2020 Network Computing Awards, which 

were held online due to the ongoing 

Covid-19 pandemic 

FROM DATA LOCKDOWN TO 

DIGITAL TRANSFORMATION...........16 

By Peter Ruffley at Zizo 

PREPARING NETWORK INFRASTRUCTURE 

FOR THE 5G ERA.................................18 

By Vincentas Grinius at IPXO 

HOW APIS ARE SHAPING THE NEW 

WORKPLACE...................................19 

By James Hirst at Tyk 

THE IT FACTOR...............................20 

By Vikki Durden at UK IT Service 

A FORWARD-LOOKING GUIDE TO 

BUYING IT EQUIPMENT FOR SMES...22 

By Simon Michie at Pulsant 

RANSOMWARE: NEW YEAR, 

NEW THREATS................................24 

By Veniamin Simonov at NAKIVO 

CASE STUDY 

A BRIGHTER OUTLOOK...................26 

The Brightstar Group turned to Babble to 

futureproof its telephony platform and 

ensure ongoing business resilience 

PRODUCT REVIEW 

SOLARWINDS DATABASE 

PERFORMANCE ANALYZER.................13 

04 NETWORKcomputing JANUARY/FEBRUARY 2021 @NCMagAndAwards 

WWW.NETWORKCOMPUTING.CO.UK

INDUSTRYNEWS 

NEWSNEWS 

NEWS NEWS 

NEWS NEWS NEWS NEWS 

NEWS NEWS 

BT and University of Warwick enter 5G collaboration 

University of Warwick and Warwickshire County Council are 

collaborating to bring 5G innovation and co-development 

to the University campus and the wider region, stimulating 

regional economic growth and post Covid-19 recovery. This 

innovation alliance has enabled BT to switch on the UK's first 

dedicated public 5G network for a connected campus, 

bringing ultrafast 5G mobile coverage to University students, 

staff and visitors across the 720-acre site and to people in 

surrounding areas through its EE mobile network. 

The installation of a public 5G cell site on University of 

Warwick's main campus will mark the university as an early 

adopter of 5G technology and a testbed for research, industry 

and consumer 5G use case development. As a leading 

research University with over 30,000 students and staff, EE's 

public 5G network will further enhance Warwick's research and 

student learning and experience whilst also bringing 5G's 

faster speeds, reliability and response times to people in 

neighbouring areas. 

Working From Home IT support launched 

London IT support provider Totality Services has launched 

WFH IT Support to service the millions of workers affected by 

the latest lockdown regulations. The new offering has been 

launched with the aim of offering teams of all sizes the level of 

IT security and support previously reserved for large officebased 

operations, servicing the needs of the nation's work from 

home employees. 

WFH IT Support offers a full IT support package to businesses 

with displaced workers working remotely or from home on a 

rolling monthly contract starting at £14.99 per machine, per 

month. The new offering works in partnership with Mimecast, 

and businesses signed up to WFH IT Support will also have 

access to 100% secure hard disk encryption, which works 

alongside DNS protection to fend off 'man in the middle' attacks. 

Boosting productivity during the pandemic 

UK firms are investing in digital infrastructure to boost their 

productivity during the Covid-19 pandemic, according to 

research from Brother UK. The findings, taken from interviews 

with 500 IT decision makers, show that more than eight in ten 

(84%) companies have ramped-up efforts to boost productivity 

since March, with more than half saying it is now vital to deliver 

cost savings (59%) and higher profits (54%) for their businesses. 

Respondents said that legacy working practices (35%), such as 

excessive meetings, and poor IT infrastructure (33%) are the 

biggest barriers businesses face. Modern hardware, such as 

printers and tablets, (98%), collaboration software, such as 

project management platforms and video conferencing, (98%), 

and remote working tools, such as cloud-based technologies, 

(96%), top IT decision makers' lists for technology that will 

deliver the greatest productivity gains. Brother says that an 

average business of 250 employees could stand to save nearly 

52,000 hours of workers' time a year - worth an estimated 

£776,000 - just by implementing simple, cost effective updates 

across their IT operations. 

Five UK tech and network providers head to North 

Five pioneering UK technology, networking and safety & security 

providers have come together to form a new company with 

ambitious growth plans, having secured a £30m plus forward 

order book since the Covid-19 emergency began. Glasgowbased 

Boston Networks, Wales-based Pinacl and Pinacl GDA, 

North Shields and Birmingham-based 2020 Vision Systems and 

London-based PEL Services have united to rebrand as North. The 

five companies had been brought together via a series of 

acquisitions and mergers, as part of the specialist investment fund 

Aliter Capital's strategy to build a modern and progressive network 

infrastructure, smart buildings, IoT and safety and security 

business, delivering innovative and specialist services to its clients. 

1 in 4 pen tests reveal critical IT weaknesses 

Penetration test data from 2020 has revealed that critical flaws 

found in business infrastructure and applications have 

increased since the previous year (where it was 1 in 5), with underinvestment 

in cyber defences and lack of security culture cited as 

the main causes. This is according to the 2021 Cyber Security 

Industry Report 2021 from Bulletproof. The report reveals that 

attackers continue to take advantage of the current global crisis by 

targeting organisations with poor security, using tried and tested 

techniques well understood by the security industry. 



INDUSTRYNEWS 

By analysing data from penetration tests and proactive monitoring, 

as well as compliance insights and research, Bulletproof identified 

that intelligence is often not good enough and provides a false 

sense of security. Remote workers are at a higher risk of falling 

victim to phishing campaigns as attackers have increased their use 

of this tactic and been successful. Key findings include: 

• Out of 9,000 IP addresses identified as belonging to bad actors 

hitting the honeypot, only 158 (1.7%) were in the top commercial 

and open-source threat intelligence feeds 

• Critical flaws found during penetration tests has increased since 

last year, suggesting security is still uninvested and/or misunderstood 

• Bulletproof's penetration testing activities uncovered an 

increasing trend of homogenisation in underlying web 

technologies, presenting often overlooked risks to businesses 

• 33% of companies have out of date systems, validated by the 

penetration test statistics which show 32% of companies are 

vulnerable due to out of date components 

• 23% of companies are failing audits due to endpoint malware 

protection tests, raising concerns for businesses with remote workers 

Connexin to launch UK's first IoT network nationwide 

Connexin has announced that it will expand its IoT network 

nationwide, providing carrier-grade roaming long range 

wide area networks (LoRaWAN) connectivity and infrastructure to 

customers all over the UK for the first time. The new national low 

cost wide-area network rollout lead by Connexin is a strategic 

investment aimed at supporting the increasing demand for smart 

networks throughout the UK. The universal connectivity will lower 

the barriers to entry and better enable every type of organisation 

across the UK to adopt IoT solutions to provide further insights 

that will address future challenges, promote a better quality of 

life and create environmental improvements for all. 

"With a low cost wide-area networking solution becoming 

available to all organisations across the UK, it opens up 

opportunities for those looking to deploy IoT solutions for a 

fraction of the cost of existing cellular infrastructure solutions," 

said Furqan Alamgir, Founder & CEO of Connexin. "Not only 

does this promote the development of new IoT-based technology 

but it allows existing solutions to be rolled-out nationwide to 

encourage further adoption and will allow more people to utilise 

and benefit from affordable, carrier-grade IoT connectivity." 

KnowBe4 launches new PhishER Security Roles 

KnowBe4 has launched a new email security feature, 

PhishER Security Roles, making the company PhishER email 

quarantine security measures more efficient. It allows 

cybersecurity professionals to assign custom permissions for 

the exact incident response roles and responsibilities that they 

need in their organisations. Therefore, each member of the 

security team handles an email analysis component that best 

suits their skillset. 

"With phishing attacks continuing to escalate, sophisticated 

features for defence tools like PhishER are needed to combat 

these ever-present threats," said Stu Sjouwerman, CEO, 

KnowBe4. "Having a way to determine specific roles across 

security teams will strengthen defences and help each person 

better manage their workload as it continues to grow." 

New Netgear multi-gig switches are ready for WiFi 6 

Netgear has announced the availability of the MS510TXM 

and MS510TXUP multi-gig switches. These innovative 

switches support speeds up to 10G and have optional cloud 

management. The MS510TXUP Ultra60 PoE++ model 

additionally supports up to 60 Watts of PoE power on each port. 

The new multi-gig offerings can connect devices at a multitude 

of speeds for sustained end-to-end performance. Each port on 

the MS510TXM or MS510TXUP can auto-negotiate to speeds 

of 100Mb, 1G, 2.5G, 5G or 10G, thus enabling WiFi access 

points, network attached storage systems, servers, and IoT 

devices to be connected at the most optimal speed. 

The MS510TXM and MS510TXUP are suited for businesses 

wanting to improve their WiFi performance with a network of 

WiFi 6 Access Points (such as NETGEAR’s newly announced 

WAX610 or WAX218, both of which support communication 

speeds of 2.5G). With these new switches, speeds of up to 

5G can be achieved with CAT 5E, thus protecting a 

business’s investment in cable infrastructure. The MS510TXM 

is available now priced at £429.99, with the MS510TXUP 

priced at £579.99 

NEWS NEWSNEWS 

NEWS 

NEWS NEWS NEWS NEWS NEWS 

NEWS 


FEATURE 

OBJECT STORAGE TO TAPE 

THE DIGITAL DATA EXPLOSION, INCREASING REGULATIONS FOR THE LONG-TERM RETENTION OF DATA 

AND THE RISK OF CYBER-ATTACKS: HOW DOES FUJIFILM'S SOFTWARE-DEFINED TAPE MEET ARCHIVING 

REQUIREMENTS WHILST ADAPTING TO THE SPECIFIC FEATURES OF OBJECT STORAGE? 

be grouped within archival folders or in tartype 

containers, for example. 

Tape drives have special tools designed to 

mitigate this phenomenon such as the 

buffer, which is effective for files over 

500MB and IBM's Skip Sync system for files 

between 200MB and 500MB. Nevertheless, 

writing a large number of very small files will 

slow down backup operations. This can 

result in a drop in operating speed below 

10-15MB/s on an LTO drive and even 

below 5MB/s on disk. 

Fujifilm has launched an archiving 

software specially designed for writing 

objects on tape: Software-defined 

Tape. It operates as an S3 gateway between 

an object storage solution and a tape 

system. With its record writing speed and 

high flexibility, the software is compatible 

with a wide range of capacities. It can carry 

up to several hundred PBs and achieves an 

operational transfer rate of 205MB/s for 

10MB files, which is 10 times faster than 

regular tape systems and 20 times faster 

than hard drives. 

This software allows the user to install their 

own private Glacier-type cloud on-premise, 

while strengthening the level of data security 

and optimising storage costs. 

THE HOLY GRAIL OF DATA STORAGE 

Fujifilm continuously explores new fields to 

make tape more efficient and user friendly. 

Whilst addressing the question of object 

storage, they solved the fundamental 

question facing all storage technologies: 

write speed. When backing up a large 

number of small files, the write speed can 

be affected and system downtime can also 

occur. This is exacerbated as the file sizes 

decrease. 

The linear structure of object storage 

makes this even more significant because 

each object is saved individually. As a result, 

the deterioration of speed can be more 

severe. This is contrary to a traditional file 

system, which by its structure allows files to 

In order to solve the problem of write 

speed, the principle of Software-defined 

Tape is to prevent the accumulation of write 

stops between small files. The software 

groups the objects into packs before storing 

them on tape. It generates a "single 1GB to 

10GB file" which is written to tape in one 

stroke. The OTFormat, the new tape writing 

technology developed by Fujifilm, makes it 

possible to write these packed objects to 

tape and significantly reduces the number of 

write stops. Software-defined Tape succeeds 

in maintaining a spectacular 205MB/s 

transfer rate for the back-up of 10MB files. 

FUJIFILM CHOSE THE POPULAR AND 

EASY-TO-USE S3 INTERFACE 

In order to facilitate the communication 

between tape systems and the largest 

number of object storage solutions, 

Software-defined Tape uses the native S3 

and S3 Glacier protocols. The S3 

protocol, already widely adopted by object 

storage solutions, has become the 

standard for the transmission of objects. It 

is a free and open data transfer protocol. 

Furthermore, the publication of its APIs 

makes it easy to program. In this way, the 

popularity of Amazon's cloud services and 



FEATURE 

TS1160 3592 drives and with LTO9 later in 

the same year. 

When it comes to hardware brands, 

Fujifilm software is agnostic and works with 

most of the libraries available on the 

market, from the 280 slot IBM TS4300 

library to several IBM TS4500 libraries each 

operating up to 23,700 LTO slots. This also 

gives users the freedom to choose their 

servers provided they match the necessary 

performance requirements. 

the availability of the S3 APIs motivate the 

software manufacturers and the users to 

implement them within their solutions and 

infrastructures. The S3 Glacier protocol 

allows the users to seamlessly restore their 

objects from tape to their object based 

disk storage. 

INCREASED SECURITY FOR DATA 

AND METADATA 

Losing metadata can seriously affect 

access to data. As a result, Fujifilm has 

chosen to focus on metadata protection 

alongside all the specific features of object 

storage. Metadata is used as search 

criteria to find the objects that need to be 

restored. Without metadata, it is difficult 

and sometimes even impossible to know 

which object corresponds to which data. In 

such cases, accessing data can be very 

problematic. 

In addition to the copy of metadata kept 

on the server, Software-defined Tape 

systematically and automatically commands 

the writing of four copies of metadata on the 

same tape as the data. The metadata 

benefits, as does the data, from all the 

advantages of tape in aspects of security: 

protection against viruses and hackers, a 

data integrity 10,000 times higher than that 

of hard disk, an archive life of over 30 years 

and seven times longer than on hard disk, 

which is weakened by its many mechanical 

parts. These are just a few of the advantages 

of tape over other storage technologies. 

For the users' peace of mind, Softwaredefined 

Tape adapts to all capacities up to 

several hundred Petabytes The Softwaredefined 

Tape system scalability and the 

software subscription scheme flexibility 

contribute to Fujifilm's quest for simplicity. It 

supports up to 128 billion objects, 64 

servers and 256 tape drives. Softwaredefined 

Tape is compatible with LTO7 and 

LTO8 drives. In early 2021 it will be 

compatible with the IBM TS1155 and 

The software subscription scheme is based 

on both the archiving capacity and the 

length of the contract. Its flexibility enables 

the user to cover any unexpected data 

growth. The software license includes the 

number of tapes required to write from one 

to three copies according to the user’s own 

choice. Software-defined tape automatically 

and simultaneously, performs these copies. 

For a 10PB subscription over a 5-year 

period, two sets of data are included (one 

copy), as standard and 1,700 LTO8 tapes, 

that is to say 20PB of tapes, will be provided 

with the software. 

Furthermore, for the user’s convenience, 

Fujifilm has added features which enable 

them to manage their archives directly from 

the object storage application GUI. This 

ensures the operational continuity through a 

path-failover system. 

The philosophy of this archiving software 

can be summarised by Fujifilm's strong 

desire to make life easier for the users. 

Software-defined Tape meets both the 

specific challenges raised by object storage 

and the companies’ high requirements in 

the field of long-term data retention, 

especially in matters of data security and 

cost optimisation. Indeed, the total cost of 

using tape is, on average, 5 times lower 

than hard disk, in particular due to its low 

ecological footprint. To go a step further we 

can say that Fujifilm leveraged its first leap 

into archiving software in order to 

revolutionise the issue of write speed. NC 


OPINION 

ADDING UP THE COSTS OF A FINANCIAL DATA BREACH 

HOW CAN FINANCIAL 

SERVICES ORGANISATIONS 

KEEP THEIR CONFIDENTIAL 

INFORMATION SECURE TO 

SAFEGUARD THEIR DATA AND 

REPUTATION? ANDREA BABBS, 

UK GENERAL MANAGER, 

VIPRE, EXPLAINS. 

Reliance on email as a fundamental 

function of business communication 

has been in place for some time. 

But as remote working has become a key 

factor for the majority of business during 

2020, it's arguably more important than 

ever as a communication tool. The fact 

that roughly 206.4 billion emails are sent 

and received each day means we're all 

very familiar with that dreaded feeling of 

sending an email with typos, with the 

wrong attachment, or to the wrong 

contact. But this can be more than just an 

embarrassing mistake - the ramifications 

could, in fact, be catastrophic. 

In particular, for the financial services 

industry that deals with highly sensitive 

information including monetary 

transactions and financial data, the 

consequences of this information falling 

into the wrong hands could mean the loss 

of significant sums of money. Emails of 

this nature are the Holy Grail for cyber 

criminals. 

HOW MUCH? 

According to research from Ponemon 

Institute in its Cost of a Data Breach 

Report 2020, organisations spend an 

average of $3.85 million recovering from 

security incidents, with the usual time to 

identify and contain a breach being 280 

days. Accenture's 2019 Ninth Annual 

Cost of Cybercrime report found that 

financial services incurred the highest 

cybercrime costs of all industries. And 

while examples of external threats seem to 

make the headlines, such the Capital 

One cyber incident, unintentional or 



OPINION 

insider breaches don't always garner as 

much attention. Yet they are both as 

dangerous as each other. In fact, human 

errors (including misdeliveries via email) 

are almost twice as likely to result in a 

confirmed data disclosure. 

Costs will be wide ranging depending on 

the scale of each breach, but at a 

minimum there will be financial penalties, 

costs for audits to understand why the 

incident happened and what additional 

protocols and solutions need to be 

implemented to prevent it from happening 

in the future. There could also be huge 

costs involved for reimbursing customers 

who may have been affected by the 

breach in turn. 

PRICELESS DAMAGE 

The fallout from data breaches goes far 

beyond that of financial penalties and 

costs. Financial services businesses have 

reputations to uphold in order to maintain 

a loyal customer base. Those that fail to 

protect their customers' sensitive 

information will have to manage the 

negative press and mistrust from existing 

and potential customers that could 

seriously impede the organisation as a 

whole. Within such a highly competitive 

market, it doesn't take much for customers 

to take their money elsewhere - customer 

service and reputation is everything. 

CHECK, PLEASE! 

Within the financial services sector, the 

stakes are high, so an effective, layered 

cybersecurity strategy is essential to 

mitigate risk and keep sensitive 

information secure. With this, there are 

three critical components that must be 

considered: 

1. Authentication and encryption: 

Hackers may try to attack systems 

directly or intercept emails via an 

insecure transport link. Security 

protocols are designed to prevent 

most instances of unauthorised 

interception, content modification and 

email spoofing. Adding a dedicated 

email to email encryption service to 

your email security arsenal increases 

your protection in this area. Encryption 

and authentication, however, do not 

safeguard you against human errors 

and misdeliveries. 

2. Policies and training: Security 

guidelines and rules regarding the 

circulation and storage of sensitive 

financial information are essential, as 

well as clear steps to follow when a 

security incident happens. Employees 

must undergo cyber security 

awareness training when they join the 

organisation and then be enrolled in 

an ongoing programme with quarterly 

or monthly short, informative sessions. 

This training should also incorporate 

ongoing phishing simulations, as well 

as simulated phishing attacks to 

demonstrate to users how these 

incidents can appear, and educate 

them on how to spot and flag them 

accordingly. Moreover, automated 

phishing simulations can also provide 

key metrics and reports on how users 

are improving in their training. This 

reinforcement of the security 

messaging, working in tandem with 

simulated phishing attacks ensures 

that everyone is capable of spotting a 

phishing scam or knows how to 

handle sensitive information as they 

are aware and reminded regularly of 

the risks involved. 

3. Data loss prevention (DLP): DLP 

solutions enable the firm to implement 

security measures for the detection, 

control and prevention of risky email 

sending behaviours. Fully technical 

solutions such as machine learning 

can go so far to prevent breaches, but 

it is only the human element that can 

truly decipher between what is safe to 

send, and what is not. In practice, 

machine learning will either stop 

everything from being sent - becoming 

more of a nuisance than support to 

users - or it will stop nothing. Rather 

than disabling time saving features 

such as autocomplete to prevent 

employees from becoming complacent 

when it comes to selecting the right 

email recipient, DLP solutions do not 

impede the working practices of users 

but instead give them a critical second 

chance to double check. 

It is this double check that can be the 

critical factor in an organisation's 

cybersecurity efforts. Users can be 

prompted based on several parameters 

that can be specified. For example, 

colleagues in different departments 

exchanging confidential documents with 

each other and external suppliers means 

that the TO and CC fields are likely to 

have multiple recipients in them. A simple 

incorrect email address, or a cleverly 

disguised spoofed email cropping up with 

emails going back and forth is likely to be 

missed without a tool in place to highlight 

this to the user, to give them a chance to 

double check the accuracy of email 

recipients and the contents of attachments. 

CONCLUSION 

Email remains a risky, yet essential tool for 

every business. But with a layered security 

strategy in place consisting of training, 

authentication tools and DLP solutions, 

organisations can minimise the risks 

involved and take a proactive approach 

to their cyber defences. 

Given the nature of the industry, 

financial services organisations are a 

prime target for cyber criminals. The 

temptation of personal information and 

financial transactions for hackers is never 

going to dwindle, so financial institutions 

must prioritise cyber security, regularly 

assessing risks, deploying innovative, 

human-led solutions and educating 

workforces to provide the best defence 

possible. NC 


SECURITYUPDATE 

A CONSUMER-GRADE SECURITY EXPERIENCE 

FIONA BOYD, HEAD OF ENTERPRISE AND CYBER SECURITY AT 

FUJITSU, EXPLAINS WHY IT’S TIME TO REIMAGINE SECURITY AND 

STOP HOLDING BACK EMPLOYEE PRODUCTIVITY 

Cyber threats are continually changing, 

and new threats are emerging. One 

striking example is the impact brought 

on by the COVID-19 pandemic. Many 

employees have had to leave the safe confines 

of corporate networks and use potentially 

insecure home devices and networks to access 

corporate systems and data. Cyber hackers 

have been able to exploit this trend in many 

ways: by sending phishing emails which 

promise exclusive information about COVID- 

19, using bogus websites to trick users into 

typing in usernames, passwords and banking 

details for donations and fake relief efforts or 

temporary government loans and grants. 

Organisations develop policies that prevent 

staff from being phished, but the side effect can 

sometimes hamper employee productivity. 

Moreover, people have to work and that almost 

inevitably leads to 'exceptions' in the policy in 

the way of shadow IT, including personal 

devices without updated anti-virus software, or 

unchecked USB sticks with the potential to infect 

entire corporate infrastructures. But when it 

comes to things like data protection and 

privacy and tasks like data replication and 

backup, not applying the corporate rules can 

lead to a host of complications - some of them 

very severe indeed. 

A BETTER WAY? 

There has to be a better way. We need to create 

a consumer-grade experience with a corporate 

security wrapper around it. These are almost 

diametrically opposite needs, with a tension 

that's complicated to resolve. It is a challenge to 

create a better user experience while deploying 

security measures for organisations working 

across various countries and partner 

organisations. And simple economics dictates 

that any new system will be in place for quite 

some time - meaning that it will become 

outdated against the latest consumer tech 

quicker than it can be kept up-to-date. 

Where we are today is no longer fit for 

purpose. IT departments create long policy 

documents and force employees to review 

them annually, but the dos and don'ts must 

translate into something more dynamic. What 

this points to is that the people aspect of 

security is often more complicated than the 

technical. And ironically, new technologies 

could make things even more frustrating for 

users. What's needed is a change in security 

culture that treats users more like consumers, so 

we move away from the once-a-year security 

training event to something more interesting, 

enticing and lasting. 

Getting there will require business and security 

teams working together, understanding and 

agreeing what risks are unavoidable (and 

planning appropriate security measures) and 

those where the risk outweighs any likely 

potential reward. Security has to speak the 

language of business. 

THE SECURITY CONTEXT 

As a starting point, cyber security needs to have 

a better handle on users. Today, access rights 

are generated service by service or system by 

system. This approach is too crude and too 

complicated. There are fewer face-to-face 

meetings now, but the need for executives to 

access corporate systems remotely remains. 

Blanket bans are unworkable and unnecessary. 

Security is now moving towards personabased 

rules, mapping reasonable behaviour for 

that person, and applying it dynamically. This is 

already in place in many organisations - at 

least in a rudimentary way. What's likely to be 

missing is context-sensitive role profiles, 

dynamically created for different types of users 

accessing data outside core working hours. 

New 'digital experience' roles assist the shift in 

enterprise IT, modelled on the consumer 

environment, where services and products have 

experience 'champions' to ensure what is 

delivered is actually what the user wants and 

needs. For the enterprise user, this isn't just 

about making it look good: the task is to 

protect value streams delivered by how people 

work and to add value by mapping end-to-end 

workflows. The way forward is for cyber security 

and the enterprise experience owners to build 

in the right security as part of the design. 

TOWARDS A NEW SECURITY CULTURE 

The new way: emulate the launch of a 

consumer product. Look at the total experience 

for the 'customer' and design-in security as part 

of the overall value workflow. If we have the 

digital experience owner, we have a starting 

point to add value to the people who generate 

value. But users have a role too. Security teams 

can work as hard as possible to make 

everything 'secure by design'. Still, unless users 

take responsibility for doing their part, no 

amount of smart technology will keep an 

organisation entirely safe. When reimaging 

how every employee can contribute to an 

organisations' security posture and building a 

culture that fully integrates intuitive security, 

everyone plays a crucial role. NC 



PRODUCTREVIEW 

SolarWinds Database 

Performance 

Analyzer 

PRODUCT REVIEW 

PRODUCT 

REVIEWPRODUCT RE 

Databases are so critical to business 

operations that it's essential their health, 

availability and performance are 

assured. Problems with databases and their host 

systems are notoriously difficult to identify and 

diagnose and can easily manifest themselves 

when it's too late to stop them impacting on 

customer services. 

To ensure smooth database operations, 

businesses need a proactive monitoring solution 

and the SolarWinds Database Performance 

Analyzer (DPA) provides a wealth of features. 

Supporting all main cloud, on-premises and 

virtualised database platforms, DPA offers deep 

insights into performance and resource usage, 

identifies anomalies and their root causes and 

provides sage advice on remedial actions. 

We found DPA easy to deploy and had it 

running on a Windows Server 2019 host in 

under 30 minutes. It provides a handy web 

browser wizard that helps create a performance 

data repository, and offers facilities to register 

individual database instances or multiple ones 

at the same time. 

A key feature of DPA is its agentless 

monitoring while larger organisations will 

approve of its support for SQL Server 

availability groups (AGs) plus Oracle's 

multitenant container databases (CDBs). At its 

foundation, DPA uses the proven Response 

Time Analysis method to measure the wait time 

between query requests and responses. 

DPA gets right down to business as its home 

page presents an informative top-level 

dashboard with a graph identifying instances 

with the highest wait times and another that can 

show wait times trending upwards or 

downwards. A summary below uses colourcoded 

blocks to denote partially healthy or 

unhealthy AGs, instances with excessive wait 

times and host system hardware metrics that are 

in warning or critical states. 

Selecting a database instance from the list 

below transports you to a dedicated web page 

with coloured bar graphs showing wait time 

trends for individual SQL statements over 

custom time periods. You can drill down deeper 

into the day's activities to see detected 

anomalies and DPA provides full search 

facilities for quickly locating any SQL statement. 

DPA's advisors use proprietary algorithms to 

analyse database performance and identify 

issues and anomalies. All queries that have 

raised an alert are listed where you can view 

details such as the execution time, recent 

variations in performance and historical 

patterns of activity. 

SQL blocking prevents resource conflicts but 

can cause major performance problems when 

lock durations are too long. DPA remedies these 

issues as its graphs reveal the root blocking 

transactions, their impact on other transactions 

waiting for the resource to be released and even 

poorly written SQL statements that may be 

causing these issues. 

Query performance analysis assists in 

identifying the root cause of performance issues 

where you simply click on a hash value at the 

side of the wait graph and it'll load a detailed 

view of the query's activity. DPA's machine 

learning and intelligent analysis correlates all 

relevant information in one page with the top 

waits and statistics plus query and table tuning 

advisors that provide valuable assistance in 

narrowing down the culprit. 

DPA snaps in seamlessly with the SolarWinds 

Orion platform, allowing multiple products to 

be used to monitor overall app health and 

capture database performance metrics. The 

optional SAM module can keep an eye on 

database apps and host health while Orion's 

smart PerfStack feature uses correlation projects 

to compare metrics from multiple systems and 

apps to identify the root cause of complex 

network problems. 

SolarWinds DPA is the perfect partner for 

businesses that can't afford to have poorly 

performing databases impacting their customer 

services. It presents a wealth of information 

about database issues, helps find their root 

cause in as few as four clicks and provides 

invaluable database tuning assistance. NC 

Product: Database Performance Analyzer 

Supplier: SolarWinds 

Web site: www.solarwinds.com 

Price: Perpetual from £1,597 per instance 

excluding VAT 



ZERO TRUST 

VED SEN, DIGITAL EVANGELIST, TCS, EXPLAINS HOW 

MODERNISING OUR APPROACH TO CYBERSECURITY CAN 

ALSO EMPOWER BUSINESS GROWTH 

The risk of cyberattacks has increased 

steadily in recent years but the 

COVID-19 pandemic has made 

these threats even more of a reality. With 

65% of employees around the world 

working from home, according to a new 

study from Tata Consultancy Services, and 

40% expected to continue to do so in 

2025, it is unsurprising that cybersecurity 

is top of mind for companies of all sizes. 

This change in how businesses are 

operating has opened the door to 

opportunistic cybercriminals, who are 

seizing the opportunity created by the 

global crisis. From COVID-related 

phishing schemes to Remote Desktop 

Protocol attacks, which have soared by 

140% in Q3, cybercriminals now have far 

easier access to company networks. This 

means having a strong VPN is no longer 

enough to keep your organisation safe. 

The traditional approach to cybersecurity 

tends to focus solely on external threats, 

with IT teams using firewalls to secure the 

network perimeter. However, if this 

perimeter is breached, the entire network 

is put at risk, which can lead to 

unimaginable losses. 

Companies are now facing newer, more 

sophisticated and pervasive threats, which 

if left unaddressed could result in 

shutdowns across entire industries. It is 

therefore essential that businesses turn 

their focus away from simply ensuring 

compliance and following the outdated 

philosophy of "trust but verify", as this only 

goes as far as securing the network 

perimeter. For a truly robust stance on 

cybersecurity, organisations must close as 

many loopholes as possible - whether 

external or internal - so no opportunistic 

criminal can exploit the network. 

At the same time, the challenge for 

cybersecurity is that while nobody 

disagrees with the need for the best 

possible security model, it is often seen 

across business as an onerous and often 

over-engineered impediment to getting 

work done on a day to day basis. It is 

absolutely critical for cybersecurity teams 

to work closely with businesses to 

understand their needs and to build 

context aware models that actually enable 

work. Cybersecurity can and should 

improve the employee experience. 

A more resilient model equal to today's 

challenges begins with the premise of 

"never trust, always verify". A Zero Trust 

Security Model enables cybersecurity to 

become more adaptable to emerging 

threats and changing access needs. It also 

takes into consideration the context of 

requests for any protected resource. It can 

detect threats in real time and take 

immediate action to protect an 

enterprise's data, devices and operations 

in ways reused passwords and VPNs no 

longer can. 

Zero trust relies on eight core principles 

and associated technologies: 

1. Never trust. Always verify 

Today, nearly all work takes place in a 

networked environment. Where systems and 

resources are spread across the cloud and 

can be accessed in any way via any smart 

device, no single security check can suffice 

for overall security. Instead, the secure 

approach requires validation for any 

identity before access can be permitted. 

2. Purpose-driven access 

Earlier methods, such as a "one-time 

password" sent to an email address via 

internet protocols, no longer suffice; they 

are too prone to compromise. Instead, 

access must be contextual and timebound 

to deliver required business 

outcomes. Password-less multifactor 

authentication (MFA) is both more secure 

and faster for users. 

3. Continuous risk-discovery, real-time 

treatment 

A "find to fix" approach should replace the 

long cycles of audit, testing and 




remediation under which most IT 

organisations have operated. While 

compliance is always necessary for 

regulatory adherence, reporting, and 

security hygiene, real technology risk is 

contextual. By having a zero trust model 

in place, organisations can monitor and 

verify a user's risk score before granting 

them access to the network and other 

enterprise resources. 

4. Security by design 

As cybersecurity must be central to the 

customer experience and business 

continuity, it should be considered as 

early in the development cycle as 

possible. The earlier security is 

prioritised, the easier it is for companies 

to deliver flawless projects repeatedly and 

without risk. 

5. Information-centric security 

From a business perspective, it makes 

sense for many organisations to choose to 

focus on their business rather than the 

data they hold or the IT functions they 

have in place. However, from a security 

perspective, by putting proprietary 

information and expertise - their data and 

its uses - at the core of the business, 

companies can secure a perimeter. 

Thanks to the proliferation of cloud-based 

models for many computing needs, this is 

much more achievable. 

6. Security as culture 

As the saying goes, a chain is only as 

strong as its weakest link, and a 

company's data is only as secure as its 

most vulnerable vector. Beyond making 

cybersecurity an enforcement issue, a 

culture of security makes it everyone's 

responsibility. This means putting training 

in place for every employee to empower 

each user to sense and act on 

cybersecurity matters. 

7. User experience focus 

In all of this, security organisations need 

to work with user experience specialists to 

ensure that work can still get done and the 

demands of corporate security do not 

become an impediment to getting work 

done, or delivering consistently bad user 

experiences, as that will in many cases 

lead to behaviours that will compromise 

the security. This is both in terms of how 

processes are designed (not just 

engineered) but also in how they are 

communicated, and the user community 

engaged. Just as users need to understand 

corporate security principles, the security 

teams need to understand how work is 

done, to truly get the best outcomes. 

8. Intelligence 

Patterns are everywhere, and with the use 

of AI Ops and related toolkits, it is likely 

that any breaches, or attempts, are 

leaving their own fingerprints and patterns 

which are traceable. It's imperative that 

security teams also add AI and 

intelligence to their toolkit to pre-empt 

attacks or breaches and for early 

recognition of the patterns which can lead 

to these breaches. 

A SECURE FUTURE 

Leading-edge, risk-focused and contextaware 

security is increasingly available as 

a service and should be invested in, rather 

than adopting a one-size-fits-all software 

solution. Forward-looking companies 

must take a "never trust, always verify" 

approach when granting access to their 

data and processes. Thereby 

acknowledging that threats evolve and 

require the capabilities available in 

advanced technology - such as AI, 

automation, cloud computing, and agile 

development - to address them. 

Through leveraging this technology, a 

business can embrace a more resilient 

and adaptable cybersecurity model. Not 

only does this increase an organisation's 

chance to overcome challenges, but it 

also allows them to take advantage of the 

opportunities that come from emerging 

digital ecosystems. NC 


OPINION 

FROM DATA LOCKDOWN TO DIGITAL TRANSFORMATION 

BUSINESSES NEED INSIGHT, NOT JUST DATA, WHEN IT COMES TO DIGITAL TRANSFORMATION, 

ACCORDING TO PETER RUFFLEY AT ZIZO 

Digital transformation of any 

business has always been 

hampered by making sense of 

underlying data. And that data has been 

growing in volume at an unprecedented 

rate driven by the growth of IoT. It's the 

perfect storm - the need for real-time 

information being increasingly distanced 

by the rate at which the data volume is 

growing. Businesses need insight, not 

just data, which means getting the right 

information, to the right person, at the 

right time. 

But the age-old problem remains today 

- how do you understand and see what 

data you have readily available, in a 

format that's usable and that you can 

access at the right time? Peter Ruffley, 

CEO, Zizo, explores three aspects 

businesses must consider to get out of 

'data lockdown.' 

DATA ACCESS 

There are a multitude of ways to store 

and access data, but a majority of 

businesses haven't considered access to 

external data sources yet. When we 

begin to question how to enrich and 

improve data, one of the fundamental 

capabilities of this process is by 

integrating external third-party data 

sources, such as weather, crime or other 

open data sources. 

Businesses must have an understanding 

of what they need to do to make the 

process worthwhile, and ensure they 

have the correct capabilities before they 

start. A common first approach for many 

organisations is to build from scratch 

and make it their own, rather than 

considering the buyer approaches where 

you look at what's out there, explore the 

marketplace and transform existing data 

to use within the business, rather than 

starting from the ground up. 

If they can't combine different sources 

of data quickly and cost-effectively 

together, they won't move forward. It 

makes sense to digitally transform an 

organisation if it is going to make use of 

what's already out there, as being able to 



OPINION 

tap in and share other work and insights 

will make the exercise worthwhile and 

cost-effective. With combinations of 

solutions available in the marketplace 

that can accelerate the process by 

providing the necessary building blocks, 

it's time to transform the digital 

transformation process. 

DATA RESPONSIBILITY 

There remains a disconnect between IT 

teams and businesses' impressions about 

what it means to provide the data. If 

both parties are not aligned with the 

same aims of the business, the project 

could stall at the first hurdle. Instead, 

organisations need to bridge the divide 

and encourage stronger collaboration 

between all stakeholders. When 

businesses realise where those holes are 

in their structure, it's key to get people 

involved to solve those challenges. 

This involves change on three levels; 

personnel, cultural and technological. 

Who's responsible for this chain? Whose 

action is it? How do we bring these 

teams together? The business might be 

storing a lot of data, but how can it be 

accessed, interrogated and made 

useful? How will the business' data goals 

be defined? 

Typically, the digital transformation 

initiative comes from the top in the 

organisation. In order to get your 

business on board, you have to make a 

very clear case of what the benefits are. 

Employees need to trust that 

improvements will be made for them by 

doing this, rather than just dictating the 

plan. Digital transformation is a change 

programme, which impacts all aspects of 

the business. You therefore have to 

approach it in the same way that you 

would approach any change project - 

with clear objectives and an agreed 

process of identifying how you're going 

to get value from data. With a 

compelling case, you have a much better 

chance of carrying it through with buy in 

from all stakeholders. 

DATA AND OBJECTIVE 

IDENTIFICATION 

You can't embark on a digital transformation 

initiative without a concept - you're 

condemning the project to failure if the 

business is not engaged properly with the 

process before you start. In order to yield 

business benefit from data, organisations 

must identify the areas that will realise the 

most benefits. Even if they're hypothetical, 

there must be measurable ambitions in place 

or milestones for this journey, so that there is 

an understanding of what you're going to do, 

and what you want to get out of it. Or if 

those ambitions weren't achieved, why not? 

What steps need to be taken next time? 

Organisations have to be able to collect 

the data and assess whether they can 

achieve their business objectives from that 

data. But a goal of just 'digital 

transformation', 'digitising data' or 'making 

more money' will never translate into a 

concrete business case. Goals need to be 

specific and measurable in order to 

determine the project roadmap and for 

success to be evaluated. 

More importantly, you have to 

understand where the data is in your 

organisation and what it's being used for, 

before you start the process of 

transformation. The whole supply chain 

needs to be aware of the transformation 

and the demands that are going to be in 

place. You've got to be very open about 

this process, because there will be people 

who you haven't thought of that might be 

impacted by the changes you're making. 

With easy access, a connected team and 

clear objectives, companies can have a clear 

outline of what it is they set out to achieve in 

their digital transformation, how they expect 

to make this transition with the data 

available, and who can take on what role in 

this process. NC 


OPINION 

HOW TO PREPARE IP NETWORK INFRASTRUCTURE FOR THE 5G ERA 

VINCENTAS GRINIUS, CEO AT IPXO AND ZILVINAS VAICKUS, HEAD OF INFRASTRUCTURE AT 

IPXO, SHARE A FEW POINTERS TO KEEP IN MIND WHILE PLANNING A 5G MIGRATION STRATEGY 

The fifth-gen network brings with it 

immensely fast data speeds, however, 

it has a short-distance reach: the 

mmWaves 5G runs on span across only a 

few hundred metres. To cast a widespread 

net, a denser network of small cell towers 

that emit the necessary wavelength have to 

be set in place. 

For this reason, edge computing is also 

stepping into the limelight, in order to 

accommodate the need for faster data processing. 

With properly set up edge computing 

architecture, event processing happens 

in the edge node closest to the device. 

Consequently, resource-heavy devices can 

retrieve data at high speeds as it does not 

have to travel long distances to a cloud or 

a data centre. 

"Fifth-gen requires a tightly-knit network 

infrastructure. As speed and scale are 

imperative to the new wireless, the proximity 

of network components correlates with their 

capacity to process information at incredibly 

high levels," said Zilvinas Vaickus, Head of 

Infrastructure at IPXO. 

"Data centres as we know them will 

become an old story," Vaickus continued. 

"They will clear the way for densely-situated 

nodes, which will need to be implemented 

to provide the necessary agility in accordance 

with the next-gen network." 

ASSURING BACKLINK COMPATIBILITY 

IPv6 will have a major role to play in 5G, 

as IPv4 addresses, which are already in 

short supply, could never satisfy the evergrowing 

connection demand further down 

the road. That said, the majority of systems 

in place are IPv4-compatible only. To leverage 

in-house equipment alongside new 

standards for speed and data processing, 

implementing a dual-stack network with the 

capacity to process IPv4 and IPv6 traffic 

simultaneously becomes a crucial step 

when upgrading network architecture. 

"To think that with the coming of 5G and 

Internet Protocol 6 IPv4s would suddenly 

become irrelevant would be unrealistic," 

explained Vincentas Grinius, CEO at IPXO. 

"Building an entirely new network of IPv6- 

only equipment would be too much of a 

grandiose aim that, for most, is not worth 

neither the time nor the investment. The 

simple truth is that there will always be systems 

compatible only with the previous 

protocol. Thus dual-stacking is a nonnegotiable 

integration when preparing for 

5G migration." 

Since IPv4 addresses will remain an integral 

part of the network, IP leasing platforms 

like IPXO will only grow in importance, 

as they will be able to lease out 

IPv4s necessary to ensure overall backlink 

compatibility among systems. 

WFH INFRASTRUCTURE CHALLENGE 

Although 5G technology is more robust and 

advanced compared to its predecessors, 

managing its security will not be an easy 

task to tackle. Addressing network vulnerabilities 

becomes an even more sensitive 

issue when you consider the increasing trend 

of remote working. As security executives try 

to wrap their heads around overseeing all 

the possible weak spots concerning the 

internal network, now they are obligated to 

look even further and define safeguards for 

remote workforce. 

"Fifth-gen supports a huge amount of connected 

devices. Consequently, this means 

there is a significantly larger number of possible 

access points to attempt to highjack," 

commented Grinius. "While managing core 

network security remains the top priority, setting 

up a well-structured WFH infrastructure is 

definitely coming in as a close second in 

terms of preventing possible data breaches. 

Personal computers and networks often have 

fewer safeguards in place, and thus become 

an easy target for scammers." 

All in all, with the new generation rapidly 

approaching, the focus for most should 

remain not necessarily on the benefits 5G will 

bring to the table, but rather how to be better 

prepared to facilitate smooth integration with 

existing networks, ensure device compatibility 

and mitigate associated threats. NC 



OPINION 

HOW APIs ARE SHAPING THE NEW WORKPLACE 

JAMES HIRST, COO & CO-FOUNDER, TYK, EXPLAINS HOW 

APPLICATION PROGRAMME INTERFACES ARE EMPOWERING 

CUTTING EDGE COLLABORATION TOOLS 

Over the course of the past year the 

workplace has changed. Employees 

have moved from sitting primarily in 

an office surrounded by work colleagues, to 

now working from their own homes. While 

remote working has become more normalised 

and phrases such as, 'you're on mute' 

embedded in our lexicon, many organisations 

are looking at how they can better enable 

more seamless communication and 

collaboration across their teams - with the 

overall goal of keeping productivity high. 

Since the beginning of the COVID-19 

pandemic, organisations across the globe 

have quickly moved to invest in technology 

solutions that provide employees with the tools 

to do their job remotely. Companies such as 

Slack and Zoom have seen their value 

skyrocket over the past few months, with 

organisations prioritising software solutions to 

support basic business operations. 

Key to the success of implementing software 

into an organisation, is ensuring it brings 

together and integrates legacy platforms as 

well as provides the ability to scale as required. 

With many employees demanding and 

expecting their workplace tools to deliver the 

same levels of integration and connectivity that 

they've come to experience across their 

personal lives, workplace technology solutions 

need to be intuitive and have easy-to-use 

interfaces which can work across a range of 

platforms - often simultaneously and in realtime. 

And at the centre of enabling this are 

Application Programme Interfaces (APIs). 

CONNECTING THE WORKPLACE 

Simply put, APIs are the connectors between 

two applications, enabling them to talk to each 

other. It works as the messenger or intermediary 

between two applications. For example, a 

salesperson may want to search a potential 

prospect or customer to see the last interaction 

with them. They enter the customers name into 

their company database, which sends a request 

to their sales platform to provide the 

information. This means your company 

database is interacting with the separate sales 

platform to pull the information you require. 

Collaboration tools are now ubiquitous, but 

generalised. For many enterprises, they have 

specific lines of business applications and data 

siloed away. The value of that data is best 

realised when it's accessible remotely by teams. 

I expect demand for more seamless integration 

between these and the common collaboration 

tools to grow rapidly. 

THE ACCESSIBILITY OF AI 

The pandemic has meant that many 

organisations are having to address how they 

run their operations efficiently. This has meant 

evaluating current staff roles and adopting 

technology solutions that help people to work 

smarter, not harder. For many employees the 

burden of delivering everyday, time intensive 

admin-based tasks, such as data entry, has 

meant that the more strategic parts of their role 

get put on the backburner. Artificial Intelligence 

can play a key role in providing a workplace 

solution that can free employees time up to 

refocus on more high-value strategic tasks that 

have a bigger impact on the bottom line. 

The use of AI, more than pretty much any 

emerging tech today, is also contentious. 

Ownership of the AI capability and the security 

and integrity of the data that flows through it 

will be heavily scrutinised. Putting an 

architecture in place that recognises this and 

that enables enterprises to pick, choose and 

change from AI APIs at will is therefore critical 

to ensure business value isn't locked up in 

proprietary vendors. 

SUPPORTING DIGITAL 

TRANSFORMATION IN 2021 

Organisations are relying on APIs more than 

ever to help them reach their digital 

transformation goals, and gain the most value 

out of their investment into software solutions. 

In 2017, Forbes contributor, Louis Columbus 

stated that 2017 was the year of the API 

economy. Now arguably APIs will come under 

the spotlight again this coming year, with many 

organisations' realising that becoming a 'digital 

first' company is not a preferred option but 

critical for survival during these uncertain 

times. As a result, it's likely many will move 

away from developing bespoke solutions from 

scratch and towards more efficient solutions 

that deliver ROI fast. 

Businesses have had to rapidly adapt in order 

to survive this year - accelerating and 

reprioritising technology adoption that they 

had previously planned to implement in future 

years. Central to this technology acceleration 

has been developer teams, who have adapted 

and innovated quickly to ensure business 

operations continue to function. This has 

increased awareness of the importance of the 

role that developers play in the business - and 

over the next twelve months, the developer 

community will start to play an even more 

strategic role within the business, through 

implementing new processes and procedures. 

With the growing need for better digital 

ecosystems, IT leaders will be looking towards 

purchasing ready-to-go applications and APIs 

that they can implement quickly and easily and 

allowing them to scale as required. NC 


OPINION 

FINDING THE IT FACTOR IN A VENDOR 

VIKKI DURDEN, HEAD OF OPERATIONS AT UK IT SERVICE, DISCUSSES THE TRAITS BUSINESSES SHOULD SEARCH FOR IN A 

POTENTIAL I.T. VENDOR - AND THE ONES THEY SHOULD SEEK TO AVOID 

During a challenging economic 

period for UK business, it seems 

the attraction of external, low-cost 

IT providers, and new pay-as-you-use 

models may be too much for companies 

to resist. So much so that investment has 

skyrocketed in this sector, with nearly £4 

billion in investments made annually by 

UK firms. However, to reap the rewards of 

cost-effective and efficient IT, businesses 

must understand how to get the most out 

of their partnership with a vendor. 

PUTTING YOU FIRST 

Typically, IT vendors are brought in to 

supplement an existing IT infrastructure. To 

identify the right supplier to complement 

the work you're doing, you need to put 

your own needs first. 

While cost-of-service will no doubt play 

a role in any decision during these 

financially taxing times, it shouldn't be the 

be-all and end-all. For example, paying 

slightly more up-front to partner with a 

vendor which offers unmatched 

responsiveness and flexible hours, often 

saves businesses money long-term in 

minimised downtime and disruption. 

Depending on the company's priorities, 

you may require a vendor who has a 

proven track record in delivering a 

specific specialism, or one which is agile 

enough to help your business close in on 

an opportunity. 

To ensure that a potential vendor is a 

right fit for you, you should first establish a 

detailed list of goals and key performance 

indicators for your chosen vendor. This 

may include improving cybersecurity or 

navigating a complex cloud migration 

project. Agreeing to SLAs and KPIs in 

advance allows you to cross-reference the 

needs of your business with the 

capabilities of the vendors. It also lays the 

foundations for clarity in the relationship. 

These metrics also serve as a framework 

to help businesses track the value of their 

investments, keep both parties focused on 

a set of core objectives, and acts as a 

tangible target when reviewing 

performance at the end of each quarter 

or year. 

UNCOMPLICATING 

COMMUNICATION 

Clear dialogue from the outset is crucial 

in building a long-lasting business 

relationship with a vendor, in setting 

mutual expectations and addressing any 

issues. Poor communication is the 

underlying cause of most relationship 

breakdowns between business and vendor. 

It's important then to look for vendors with 

a diverse range of tools to facilitate clear 

communication. Do they have sociable 

working hours? Are they available via 

both telephone and email? 

However, if their response time is substandard 

it won't matter how many 

channels are open, as you won't be able 

to act with the agility needed to succeed. 

Responsiveness is a must-have 

characteristic for most businesses, so you 

should be looking at vendors with a 

proven track record of high-end customer 

service. If a vendor has these traits, it can 

be well worth any additional investment as 

it shows a commitment to quality you may 

not find elsewhere. 



OPINION 

Search for the business on reputable 

review sites, like Trustpilot and, where 

possible, request case studies. These will 

help you gauge whether the provider is 

willing to go above and beyond to deliver 

the project or will simply produce the 

minimum level of work expected. 

COMPLIANCE IS KEY 

Data security is a huge problem for UK 

businesses, who amass over £3 million 

per year in losses, as a result of data 

breaches. With the UK government 

clamping down on non-compliance with 

fines of up to £18 million, businesses 

can't afford to chance their luck running 

insecure operations. 

Many businesses are simply unequipped 

to handle extra security tasks, especially in 

understaffed SMEs. This is where IT 

vendors prove their worth - not only do 

they make light work of cybersecurity 

threats and compliance tasks but they can 

also help educate employees as they build 

the necessary infrastructure to stay secure. 

Review each vendor's credentials, 

including requesting relevant 

cybersecurity and certifications and 

viewing online testimonials, keeping note 

of any complaints or problems from 

people using the service. You're also 

entitled to ask a vendor for evidence of 

an emergency contingency plan - in case 

of a crisis - so, don't shy away from 

requesting one. 

This gives businesses the peace of mind 

that the vendor is equipped to meet their 

needs in terms of data storage and online 

threats. It also opens a dialogue and 

demonstrates transparency and trust, 

which are vital to any mutual relationship. 

A LOOK TO THE FUTURE 

There's a common perception around IT 

vendors - that they're only to be used for 

one-off projects, troubleshooting small 

errors and fixing bugs - which is proving 

increasingly untrue. 

With the rapid growth in the capabilities 

of vendors, they can form a reliable 

foundation upon which SMEs can enjoy 

long-term success and build their entire 

IT infrastructure. Access to a whole team 

of IT directors allows small businesses to 

compete with corporate giants while 

avoiding the overhead costs of 

employing an in-house team. 

To make sure you have a relationship 

built for longevity, it's important to 

partner with a proactive and forwardthinking 

vendor, rather than one which 

simply carries out instructions when 

asked. Quiz potential providers on what 

they see as the business' IT weak points 

and how they would address and 

innovate them. 

The answer to these should reveal 

whether the vendor has the potential to 

implement transformative projects like IT 

audits, cloud migration and designing 

comprehensive IT roadmaps, or whether 

they are likely to take a more passive 

approach to the relationship. NC 

PROFICIO 

WINNERS OF OUR CLOUD-DELIVERED SECURITY SOLUTION OF THE YEAR AWARD 

Proficio is a leading managed security services provider (MSSP) of managed detection and response (MDR) 

services. Our clients receive around-the-clock event monitoring and incident management from our SOCs in 

California, Barcelona and Singapore. Our security experts are highly responsive and understand your 

environment, policies, and processes, acting as an extension of your IT security team. We use AI and cloud 

technologies to hunt for targeted attacks, rapidly alert clients to critical threats, and automate containment of attacks 

before they cause damage. Proficio's MDR services have been recognised in Gartner's Guide to Managed Detection 

and Response Services annually since 2017. Proficio was also the first MSSP to build an automated response solution 

to instantly contain high-fidelity threats without human intervention. 

Proficio's next-generation MDR platform uses a universal bus architecture to provide our clients access to cloudbased 

services and fast search. Our platform provides all the benefits of a dedicated SIEM without the cost and 

complexity of owning and operating SIEM software. Client's security logs are collected and analysed using advanced 

use cases, threat analytics, and AI-based threat models, which provides them with more accurate detection of 

indicators of attack or compromise. Proficio also provides MDR services for clients who have invested in a dedicated 

SIEM, such as Splunk. 

Proficio provides visibility into each client's security posture including a relative risk score calculated on their use of 

security tools to detect and prevent threats. We also provide services to manage endpoint detection and response 

software, next-generation firewalls, and Risk-Based Vulnerabilities. 

COMPANY PROFILE 

COMPANY PROFILE COMPANY PROFILE

OPINION 

A FORWARD-LOOKING GUIDE TO BUYING IT 

EQUIPMENT FOR SMES 

WORKING OUT WHEN TO UPGRADE BUSINESS TECHNOLOGY IS 

NOT JUST ABOUT ITS PHYSICAL CAPABILITY. SIMON MICHIE AT 

PULSANT EXPLAINS WHY 

Working out when to upgrade 

business technology is not just 

about physical capability but also 

about supportability for new applications. 

As many SMEs understand, components 

inevitably degrade over time, leading to 

unexpected interruptions and in the worstcase 

scenarios, significant data loss and 

the serious consequences that come with 

that. 

A hard drive (HDD) lasts about six years 

as its spinning disks wear out after 

continuous usage, while the integrity of the 

data stored on an aging disk deteriorates 

due to excessive wear, the presence of 

contaminants, radiation and heat. 

Comparing the lifetime of a solid-state 

drive (SSD) is complex because its length is 

greatly determined by the total terabytes of 

data written onto it. As a result, in order to 

minimise the risk from aging components it 

is essential that the performance of 

applications is monitored regularly and 

SME's are up to date on the options 

available to them. 

If the technology had a reasonable 

specification when purchased, then unless 

it has become incompatible with a 

company's chosen new application (more 

likely due to an aging operating system 

than the hardware), IT staff should be 

monitoring the performance of systems 

and applications and assessing whether 

any perceived slow-down is affecting 

employees' efficiency. User satisfaction is 

crucial for the success of IT initiatives, so 

performance monitoring shouldn't be 

limited to tracking IT resources such as 

CPU, memory, disk, etc, but all aspects of 

the experience. To do this, IT operators 

and administrators can assess end-user 

availability and performance with the aid 

of user experience monitoring software. 

If the performance does remain 

acceptable, then the only real driver is 

reliability which is affected by ageing 

components such as fragile motherboards 

and on-board circuitry, power supplies or 

disk drives. Keeping a close check on 

reliability across all the hardware and 

determining the failure rate may well make 

the decision an obvious one, even if the 

equipment itself is still capable of 

operating the software that the business 

depends upon. 

ON-PREMISE VERSUS CLOUD: 

THE COSTS 

Housing a server on-premise is an 

expensive undertaking which involves 

everything from air conditioning systems to 

power distribution, networking and power 

backup. All of this requires significant 

levels of capital investment and on-going 

operating expense. 

Alternatively, cloud has an array of 

advantages such as greater agility, cost 

savings and faster time to market. There's 

no need for hardware in the virtualised 

environment and businesses can pay for 

storage which is cheap and easy to do. 

Apart from paying for bandwidth and 

connectivity, there is no cost associated 

with getting data into the cloud; however, 

there can be unbudgeted costs associated 

with getting data out of the cloud. The 

processing of information and returning 

results is where costs can often start to rise. 

A full move to the cloud may not always 

be desirable because of concerns over 

security and control and in this case, the 

answer is often colocation. By moving their 

servers to a trusted vendor's facility, SME's 

can uphold absolute control over their 

data without maintaining a costly, 

dedicated, potentially insecure, in house 

data centre. 

The key cost advantage of colocation is 

that providers host multiple customers 

within each data centre, allowing them to 



OPINION 

spread the cost of maintaining systems and 

offer high service levels at a reduced 

overall operational cost. Also, unlike onpremise, 

SME's can scale their data centre 

footprint as their business grows, without 

the up-front capital expense that would be 

needed to expand an on-premise server 

room. 

A NEW MODEL FOR TECHNOLOGY 

SERVICES 

With many SMEs considering making 

infrastructure changes following a 

prolonged period of remote working, it is 

likely that a lot of them may want to 

consume services differently in the future. 

For example, the scale of outsourcers and 

their investment in data centres, 

technology and staffing means that 

organisations can consume the resources 

they need, only when required, using an 

OPEX model. 

This avoids the need for up front capital 

costs, depreciating assets, and investment 

ahead of peak periods. Flexibility in cloud 

services also enables businesses to scale 

up and down as needed, using a pay-perconsumption 

model to match the 

organisation's income stream. The Covid- 

19 crisis has highlighted the importance of 

having the right IT infrastructure in place 

and after gaining a lot of useful experience 

in remote working during 2020, as we 

close in on the new year many businesses 

will now need to consider wider 

infrastructure changes for the longer term. 

SUPPORTING LONG-TERM REMOTE 

WORKING 

Because some SMEs are relatively lean in 

terms of their own technology expertise, they 

may consider outsourcing for the advantages 

this option provides. It is possible for SMEs to 

achieve significant savings on IT resources 

and they can benefit from quicker 

troubleshooting, more robust support 

channels and as a result less time and money 

spent ensuring infrastructure reliability. 

Additionally, by using a trusted managed 

service provider SMEs can significantly reduce 

the time, resources and costs of supporting 

and managing their own infrastructure and 

focus exclusively on the services and 

solution they offer to customers. NC 

ALTARO 

WINNERS OF OUR DATA PROTECTION PRODUCT OF THE YEAR AWARD 

Altaro develops award-winning backup solutions for managed service providers (MSPs), IT resellers and 

companies. With 50,000+ customers in 121+ countries, 10,000 partners and 2,000+ MSPs, Altaro provides 

affordable, easy-to-use, enterprise-class functionality coupled with outstanding 24/7 tech support. Altaro is a 

one-stop-shop for all your backup and recovery needs, providing solutions for all key areas of your network, including 

Hyper-V and VMware virtual environments; Microsoft Office 365 mailboxes, OneDrive and SharePoint; roaming 

andon-premise endpoints such as network desktops and laptops; and physical Windows servers. 

Altaro also offers monthly subscription programs for MSPs, and is the only vendor on the market that enables MSPs 

to manage all their different types of backups from one central multi-tenant console, across all their customers. The 

company has offices in the US, the UK, Germany, France, North Macedonia and Malta. 

KNOWBE4 

WINNERS OF OUR EDUCATION AND TRAINING PROVIDER OF THE YEAR AWARD 

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is 

used by more than 35,000 organisations around the globe. Founded by IT and data security specialist Stu 

Sjouwerman, KnowBe4 helps organisations address the human element of security by raising awareness 

about ransomware, CEO fraud and other social engineering tactics through a new-school approach to 

awareness training on security. 

Kevin Mitnick, an internationally recognised cybersecurity specialist and KnowBe4's Chief Hacking Officer, 

helped design the KnowBe4 training based on his well-documented social engineering tactics. Tens of 

thousands of organisations rely on KnowBe4 to mobilise their end users as the last line of defence. 




COMPANY PROFILE


RANSOMWARE: NEW YEAR, NEW THREATS 

VENIAMIN SIMONOV, DIRECTOR OF PRODUCT MANAGEMENT AT 

NAKIVO, SETS OUT SOME OF THE RANSOMWARE TRENDS TO BE 

AWARE OF IN THE YEAR AHEAD 

News of ransomware incidents are 

now making the headlines more 

than ever before. Not only do 

companies suffer significant financial 

losses to remediate ransomware attacks, 

but they also cause reputational brand 

damage that could impact their stock 

value and ability to both retain and 

attract customers. 

COVID-19 has caused an increase in 

the number of attacks taking place in the 

past year with many more of us now 

working from home. With some 

organisations 'cornered', the impact of 

these attacks is also growing in scale. For 

example, in July 2020 U.S. travel 

management firm CWT paid $4.5 million 

to hackers who stole reams of sensitive 

corporate files and claimed to have 

knocked some 30,000 computers offline. 

With ransomware attacks becoming 

increasingly frequent, how has ransomware 

changed in light of the COVID-19 

pandemic, and what trends can we expect 

to see in 2021 and beyond? 

PANDEMIC IMPACT 

The Coronavirus pandemic has sent a 

ripple effect across industries - with another 

national lockdown workforces have been 

confined to home offices once again. 

Many remote users are not well protected 

and can easily become a target for 

ransomware attackers. More commonly, 

attackers will target larger organisations for 

the potential financial gain, however, since 

the beginning of the pandemic there has 

been a rise of home users being attacked 

by cybercriminals. This is due to a lack of 

awareness or security measures in place 

for remote users. 

With the increasing uncertainty 

surrounding the possible health 

consequences of the pandemic, 

ransomware attackers have taken 

advantage of impressionable individuals - 

using the COVID-19 topic in their phishing 

emails. For example, users have reported 

reviewing suspicious messages containing 

information about coronavirus and 

requesting the user to open an 

(unknowingly dangerous) attachment. Latest 

ransomware and malware trends reveal that 

the number of coronavirus related phishing 

is becoming a recurrent issue. 

REDUCING THE RISK 

The rate of ransomware attacks rose 

exponentially in 2020. Microsoft has 

reported that incidents related to 

ransomware are the most common 

cybersecurity breach since October 2019. 

According to the 2020 Microsoft Digital 

Defense Report, 13 billion malicious and 

suspicious mails were blocked by Microsoft 

between January and October 2019. 

Blocked emails, in particular, contained 

more than one million malicious links that 

had the potential to trigger an attack. 

To reduce the risk, every home or 

enterprise user should follow online safety 

rules and security policies even when 

working remotely. Only by receiving 

appropriate training and being aware of 

the latest ransomware threats are users less 

likely to be infected. Some of the most 

obvious rules include avoiding links from 

unknown sources, installing anti-virus 

software on all computers, making sure 

that the anti-virus is updated regularly and 

configuring a firewall. 

On the rare occasion that your computer 

does get compromised, it's recommended 

that you don't pay the ransom as this will 




"Research shows that new ransomware can easily steal users' data to extort a victim. 

Since data loss is a growing concern for companies and individual users, these attacks 

are becoming increasingly prevalent and sophisticated. While large organisations are 

targeted the most, COVID-19, and a shift to remote working has triggered an influx of 

individuals being victimised, which can only be mitigated by implementing the correct, 

responsible security measures." 

only encourage cybercriminals. 

Furthermore, this can come at a huge 

financial cost - according to Safety 

Detectives, the average requested ransom 

amount has risen from $4,300 in 2018 to 

$8,100 just two years later. Cybersecurity 

Ventures have also predicted that the 

damage caused by ransomware would be 

more than 20 billion USD in 2021. That 

said, there is also no guarantee that you'll 

be able to decrypt files after paying a 

ransom or that your stolen data will not 

be sold to competitors or other criminals. 

DATA LEAKS, ENCRYPTION 

AND INFECTION 

A particularly vicious ransomware 

technique involves stealing data from a 

victim and then encrypting files on 

infected computers. Attackers threaten the 

victim by publishing a portion of stolen 

data on the dark web and demanding a 

ransom fee in return - regardless of 

whether the victim has backups to recover 

their data. This is a particular concern for 

a company which operates with customer 

data - if the data is leaked publicly, they 

could incur hefty fines. This approach is 

known as double extortion. 

The methods of infecting ransomware 

have remained almost the same in 2020. 

According to figures from Ransomware 

Detectives, 67% of attacks stem from 

spam and phishing emails, 36% are due 

to inherent human factors such as when 

users are not trained well enough and 

30% are due to weak passwords and 

insufficient access management. More 

specifically, the most popular methods to 

infect computers and infiltrate networks 

remain almost the same as in the past 

year: Remote Desktop Protocol 

Misconfigured public cloud instances, 

USB flash drive and other removable 

mediums. 

WHO IS BEING HIT HARDEST? 

In 2020, ransomware targeted North 

America with 33% of total attacks, Asia 

with 30% and Europe with 27%. Research 

from BlackFog demonstrates that 

developed countries across the globe are 

targeted more heavily, with the USA, UK 

and Australia hit most commonly, 

followed by Canada, Germany, Denmark, 

Japan and France. In extreme cases, 

some countries have been known to hire 

state-sponsored hackers to launch attacks 

against organisations (including those 

related to critical infrastructure) and 

competitors in rival countries. 

It is rather unsurprising that Windows is 

the most infected operating system, with 

85% of ransomware occurring on this 

interface. A considerably lower amount 

(7%) occurs in both macOS and iOS, and 

merely 5% attack Android platforms. 

However, trends seem to be shifting as 

macOS is increasingly being targeted by 

ransomware creators - since 2018, 

detection of malware on Mac devices 

has doubled. 

For organisations, BlackFog reports that 

companies with a low tolerance for 

downtime are the most vulnerable to be 

targeted by ransomware criminality - such 

as manufacturing companies, the 

professional services sector and 

government organisations. This is because 

hackers choose organisations that cannot 

afford significant downtime, or because 

an attack will mean they face regulatory 

fines if they handle public data. For these 

reasons, they are more likely to pay the 

ransom. With pressure on the public 

sector particularly intense this year as a 

result of Coronavirus, attacks on 

healthcare and educational organisations 

have grown. 

2020 saw ransomware attacks grow in 

virulence, with attackers taking advantage 

of remote work vulnerabilities. Research 

shows that new ransomware can easily 

steal users' data to extort a victim. Since 

data loss is a growing concern for 

companies and individual users, these 

attacks are becoming increasingly 

prevalent and sophisticated. While large 

organisations are targeted the most, 

COVID-19, and a shift to remote working 

has triggered an influx of individuals 

being victimised, which can only be 

mitigated by implementing the correct, 

responsible security measures. 

No matter how careful one can be, 

ransomware on a global level is unlikely 

to be conquered any time soon. NC 


CASESTUDY 

Matt Parker 

A BRIGHTER OUTLOOK 

THE BRIGHTSTAR GROUP TURNED TO BABBLE TO 

FUTUREPROOF ITS TELEPHONY PLATFORM AND ENSURE 

ONGOING BUSINESS RESILIENCE 

Continuing a long-term relationship 

with Babble that has helped The 

Brightstar Group to thrive over the 

last 4 years, the Cloud Comms, Contact 

Centre and Cyber technology firm was 

asked to advise on the best solutions 

available. 

Babble recommended that a hosted 

solution was implemented at the new 

premises in the City of London, before 

being rolled out across the entire three 

office estate. This would, over time, enable 

calls to be transferred between locations 

free of charge, saving the specialist 

finance company approximately 27% every 

year on overall call and operating costs. 

Babble provisioned dedicated internet 

connections at each office location, 

provided call data and recording facilities 

and introduced mobile twinning 

applications to allow each of the 70 

users at The Brightstar Group to either 

work from home or remote locations, 

whilst staying connected to the telephone 

system - features that could not have 

been added onto the existing 

infrastructure without incurring CAPEX 

costs. Additionally, the new solution 

provides the firm with added disaster 

recovery procedures, allowing calls to be 

re-routed to different offices or individual 

mobile users, protecting the business 

from experiencing levels of downtime in 

case of an emergency. 

At a time when business continuity has 

never been more important, Babble's 

pioneering solution was implemented in 

just 2 weeks, with The Brightstar Group 

able to continue providing business as 

usual for all of its clients throughout. 

As well as supporting its offices in 

London, Manchester and Billericay, the 

new telephony platform allowed The 

Brightstar Group's 70 members of staff to 

shift to remote working overnight in 

response to the Coronavirus pandemic. 

With the rollout and testing completed 

with ease, Babble's flexible solution 

enabled the company to continue carrying 

out mortgage and loan applications with 

lenders without a dip in performance. 

Productivity at The Brightstar Group has 

also dramatically increased when 

compared to pre-lockdown, as a direct 

result of Babble's solutions. 100% of calls 

are covered by the new remote, call 

recorded and audited systems, allowing the 

field-based team to continue handling call 

centre calls without disruption to clients. 

Matt Parker, CEO at Babble, said: "It is 

not only incredible to have streamlined 

The Brightstar Group's services, but 

Babble also ensured that the business 

could implement flexible working at a 

time when it has never been so crucial. 

The pandemic has forced a reset to the 

way in which we work, providing an 

opportunity for businesses to emerge in a 

much stronger position. Overnight The 

Brightstar Group shifted over 70 staff 

members to home working in response to 

the pandemic, with users from three 

separate offices able to continue carrying 

out their day-to-day tasks to the utmost 

standard - a real achievement and an 

example to others." 

William Lloyd, Director of Operations at 

The Brightstar Group, commented: 

"Babble's work has been vital in ensuring 

that The Brightstar Group could thrive 

during this time of great uncertainty, as 

well as over the last four years. Remote 

working has never been so important and 

the fact that we have been able to 

support our employees so seamlessly 

during this period is fantastic. We are 

extremely thankful for the employees at 

Babble, whose hard work and dedication 

has enabled us to restructure and vastly 

improve our operations." NC 

26 NETWORKcomputing NOVEMBER/DECEMBER 2020 @NCMagAndAwards 


AWARDS 

SPONSORED BY 

WINNING FROM HOME 

THE 2020 NETWORK COMPUTING AWARDS WINNERS ARE HERE! 

The 2020 Network Computing Awards winners were announced online in October. In a typical 

year the results would have been announced at an evening awards ceremony in London - but then 

2020 was anything but typical. Our 2020 winners include Silver Peak, who won our newly 

introduced Networks on the Edge category as well as the SD-WAN Vendor of the Year award. Dell 

were the winners of the Product of the Year category for their PowerEdge MX server platform, while 

Zyxel won the Network Project of the Year award for their work for The Stephen Lawrence 

Charitable Trust. Congratulations once again to all of our winners and runners-up, and a big 

‘thank you’ to everyone who helped make this unconventional awards year possible. 

WWW.NETWORKCOMPUTING.CO.UK @NCMagAndAwards 

JANUARY/FEBRUARY 2021 NETWORKcomputing 27

AWARDS 

NETWORK INFRASTRUCTURE PRODUCT OF THE YEAR 

WINNER: Allied Telesis - X950 

RUNNER UP: Dell EMC - PowerEdge MX 

Allied Telesis x950 Series switches are ideal for the modern enterprise network core, providing resilient, reliable and scalable solutions up to 100 

Gigabit connectivity to provide the capacity that today's Smart City and IoT networks need. 

Featuring a high-performing 1.92 Terabit fabric, to eliminate bottlenecks and effortlessly forward all traffic, the x950 Series offers: 

24 or 48 x 1/10 Gigabit SFP+ ports, or 24 or 48 x 1/2.5/5/10 Gigabit copper ports for flexible deployment 

4 x built-in 40G/100G ports delivering high-speed backbone connectivity 

Expansion bay to easily add more capacity 

Multi-unit stacking for a future-proof network 

DATA CENTRE PRODUCT OF THE YEAR 

WINNER: Prism DCS - Hot Cold aisle Containment 

RUNNER UP: ProLabs - 100G Green transceiver range 

Prism DCS is a data centre solutions provider specialising in the provision of hot & cold aisle containment, server cabinets, and 

security cages. Prism partner with leading data centre operators & global hyperscale providers to improve the efficiency, sustainability 

and security of their operations. 

Leveraging an in-house manufacture and installation service, Prism provide bespoke engineered solutions that empower clients & 

end-users with strategic agility & flexibility in the development of critical digital infrastructure. www.prismdcs.co.uk 

IT OPTIMISATION PRODUCT OF THE YEAR 

WINNER: Kemp Technologies - LoadMaster LM-X15 

RUNNER UP: Schneider Electric - EcoStruxure IT Next-Generation DCIM 

The LoadMaster X15 delivers unparalleled performance for organisations of all sizes with integrated hardware acceleration and support for up 

to 35 million concurrent connections. The dual power supplies and RAID disk drives offer a resilient platform for critical workloads while the 16 

Gigabit Ethernet ports and four 10 Gigabit SFP+ ports provide for maximum connectivity. 

TESTING / MONITORING PRODUCT OF THE YEAR 

WINNER: NetAlly - EtherScope nXG 

RUNNER UP: Netreo - Netreo (formerly OmniCenter) 

Deploying and maintaining Wi-Fi and wired network infrastructure without the right tools can be daunting… and costly. The EtherScope nXG 

enables engineers and technicians to get more done faster, from deployment to maintenance and documentation of their Wi-Fi and Ethernet access 

networks. The winner of Network Computing Magazines Award for Best Testing/Monitoring Solution, the EtherScope nXG is the first Android-based 

wired and wireless network analyzer. It has a dedicated set of Ethernet and Wi-Fi management interfaces which support remote control and 

additional testing. Android apps, downloaded from the complimentary "Link-Live" Cloud Service, can use these interfaces for testing and 

communication purposes. A lightweight, handheld, multi-function tester, EtherScope is perfect for remote site validation and troubleshooting, 

eliminating the need to purchase multiple testers, and the need to carry a fragile laptop PC or tablet. Android apps make the user's workflow more 

efficient, by expanding instrument use beyond testing, allowing the user to check trouble tickets, run speed tests, configure networked devices, and 

more with its smartphone-like features. EtherScope nXG has been recently enhanced by the addition of the AirMapper Site Survey app which can 

quickly and easily gather location-based Wi-Fi measurements to create visual heat maps in the Link-Live Cloud Service. 



AWARDS 

CLOUD TELEPHONY PRODUCT OF THE YEAR 

WINNER: Natterbox - Natterbox 

RUNNER UP: 8x8 - 8x8 Contact Centre 

Natterbox is an expert voice solution for Salesforce-centric businesses that embeds voice into the world's #1 CRM. Enabling businesses to 

provide personalised phone journeys, removing barriers of call queuing, misinformed agents and too many voice menus to navigate. 

Natterbox is the telephony solution for Sales Cloud and Service Cloud with features like CTI, IVR, ACD, click-to-dial, call recording, call 

routing, mobile, auto-logging and dialer. 

STORAGE PRODUCT OF THE YEAR 

WINNER: StorageCraft - OneXafe 

RUNNER UP: Buffalo Technology - TeraStation TS6000 

For nearly two decades, StorageCraft has been innovating advanced data management, protection and recovery solutions. Together with our 

channel partners, we ensure medium and small organisations can keep their business-critical information always safe, accessible, and optimised. 

Our customers benefit from category-leading intelligent data protection and management solutions, converged primary and secondary scale-out 

storage platform and world-class cloud backup and DRaaS services. Regardless of whether an organisation relies on on-premises, cloud-based or a 

hybrid IT environment, StorageCraft solves the challenges of exploding data growth while ensuring business continuity through best-in-class 

rotection and recovery solutions. 

For more information, visit www.storagecraft.com. 

NETWORK MANAGEMENT PRODUCT OF THE YEAR 

WINNER: Nectar Services Corp - Nectar 10 

RUNNER UP: SolarWinds - NPM 

As UC services are specified by business units they will assume that services will be consistently delivered to a high standard. This requires 

the coalesced view that Nectar 10 provides, making this specialised solution invaluable for any organisation using or delivering UC-based 

services. Where there can be no compromise, Nectar 10 provides impressive monitoring, diagnostics, forensics and reporting, with an 

equally impressive product roadmap. 

DATA PROTECTION PRODUCT OF THE YEAR 

WINNER: Altaro - Altaro Office 365 Backup 

RUNNER UP: Rohde & Schwarz Cybersecurity - R&S Trusted Gate 

Altaro Office 365 Backup enables you to back up and restore all your Microsoft 365 / Office 365 mailboxes - emails, attachments, 

contacts and calendars - and files stored within OneDrive and SharePoint through a centralised online console, on an annual subscription, 

allowing you to easily manage your backups. Altaro Office 365 Backup automatically backs them up and saves them to a secure cloud 

backup location on Altaro's Microsoft Azure infrastructure. This means you avoid the hassle and expense of setting up any local storage 

infrastructure or software to save backups to. Storage is unlimited. 

Altaro Office 365 Backup also provides various restore options and includes 24/7 lightning-fast support. 



AWARDS 

SD-WAN VENDOR OF THE YEAR 

WINNER: Silver Peak 

RUNNER UP: Citrix 

Silver Peak, recently acquired by Aruba, a Hewlett Packard Enterprise company, helps businesses to realise the true transformational promise 

of the cloud, enabling them to shift to a business-first networking model. Powered by a self-driving wide area network (SD-WAN Edge 

Platform), companies are liberated from the compromises of router-centric and basic SD-WAN approaches to transform their networks into 

a business accelerant. 

With Unity EdgeConnect physical, virtual and cloud-based appliances, Silver Peak powers a new business-first networking model where top-down 

business intent is the driver, not bottoms-up technology constraints. 

CLOUD-DELIVERED SECURITY SOLUTION OF THE YEAR 

WINNER: Proficio - Managed SOC 

RUNNER UP: iBoss - iBoss Cloud Internet Security 

Proficio provides managed detection and response (MDR) services to enable our clients to reduce risk, meet their security and compliance goals, 

and maximise their investments in security technology. Since its inception in 2010, Proficio has grown rapidly and today provides 24/7 security 

monitoring, investigation and alerting capabilities from our global network of SOCs. 

Proficio's team of experienced cyber professionals use AI and cloud technologies to hunt for targeted attacks, rapidly alert clients to critical 

threats, and automate containment of attacks before they cause damage. Proficio is recognised in Gartner's Market Guide for MDR Services 

four years in a row. 

THE RETURN ON INVESTMENT AWARD 

WINNER: Pulse Secure - Pulse Access Suite Plus 

RUNNER UP: e-bate - e-bate 

Pulse Access Suite Plus provides organisations a simplified, modular and integrated approach to secure access. It delivers adaptive identity and 

device authentication, protected connectivity, extensive visibility and analytics, threat response and high availability. The integrated platform allows 

enterprises to gain easy secure access for users and a single-pane-of-glass to streamline provisioning, management and scalability. 

Organisations can centrally orchestrate Zero Trust policy to ensure compliant access to applications, resources and services across their network, 

private cloud and public cloud. As a result, enterprises realize lower total cost of ownership while attaining procurement, deployment, expansion and 

support advantages. 

NEW HARDWARE PRODUCT OF THE YEAR 

WINNER: Datacore Software - HCI Flex 

RUNNER UP: Allied Telesis - TQ5403 Hybrid AccessPoint 

DataCore has a fine reputation in the software-defined storage (SDS) market and has made a bold move into hardware solutions with its HCI-Flex 

hyperconverged infrastructure appliances. 

Offered in small, medium and large configurations, the HCI-Flex appliances are turnkey solutions combining virtualisation, storage and compute 

services, all within a single platform. HCI-Flex aims to reduce support costs and complexity and DataCore offers a single point of contact for all 

hardware and software components. 

HCI-Flex delivers a versatile and scalable HCI solution and integrates tightly with DataCore's Insight Services (DIS) cloud platform. This presents a 

single pane of glass for monitoring the entire storage infrastructure. 



AWARDS 

NEW SOFTWARE PRODUCT OF THE YEAR 

WINNER: Rohde & Schwarz Cybersecurity - R&S Trusted Endpoint Suite 

RUNNER UP: Veritas Technologies - Information Studio 

R&S Trusted Endpoint Suite by IT security expert Rohde & Schwarz Cybersecurity is a new software-based solution for endpoint devices, which 

has been developed to process critical data at the classification level VS-NfD (RESTRICTED). 

The security suite for remote end devices running on the Windows 10 platform does not require any special hardware and specifically 

addresses public authorities, organisations and companies that work with classified content. R&S Trusted Endpoint Suite is comprised of a 

high-security VPN Client, a high-security full disk encryption and a high-security browser. 

NEW CLOUD SOLUTION OF THE YEAR 

WINNER: ThousandEyes - Internet Insights 

RUNNER UP: Allied Telesis - AMF Cloud 

ThousandEyes Internet Insights is the first and only collectively powered view of global Internet performance. Powered by an unmatched number of 

global vantage points across Internet-related networks, Internet Insights analyses billions of service delivery paths in real-time to identify where 

business-impacting outages are occurring. These insights enable enterprises and service providers to immediately see issues that directly or indirectly 

impact users, accurately measure scope, accelerate the remediation process and confidently communicate what's causing service issues to 

customers and employees. 

By visualising and correlating outages to user experience, enterprises can dramatically reduce Mean Time To Identify (MTTI) from hours to minutes. 

NETWORKS ON THE EDGE AWARD 

WINNER: Silver Peak 

RUNNER UP: IBM 

Silver Peak Unity EdgeConnect is the industry's only business-driven software-defined WAN (SD-WAN) edge platform that enables enterprises to 

build a modern WAN that drives maximum value from ongoing cloud and digital transformation investments, delivering a multiplier effect. 

EdgeConnect is the industry's only SD-WAN edge platform to unify SD-WAN, firewall, segmentation, routing, WAN optimisation and application 

visibility and control in a single centrally managed system. Delivered as physical, virtual or cloud-based appliances, EdgeConnect enables 

distributed organisations to securely and directly connect users in branch and remote sites to applications wherever they reside. 

SALES ENABLEMENT SOLUTION OF THE YEAR 

WINNER: 8x8 - 8x8 Contact Center 

RUNNER UP: webCRM - webCRM 

RESELLER OF THE YEAR 

WINNER: Axial 

RUNNER UP: Holker IT 

PRODUCT OF THE YEAR 

WINNER: Dell EMC - PowerEdge MX 

RUNNER UP: Natterbox - Natterbox 



AWARDS 

EDUCATION AND TRAINING PROVIDER OR THE YEAR 

WINNER: Knowbe4 

RUNNER UP: CNet Training 

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by more than 35,000 

organisations around the globe. Founded by IT and data security specialist Stu Sjouwerman, KnowBe4 helps organisations address the human 

element of security by raising awareness about ransomware, CEO fraud and other social engineering tactics through a new-school approach to 

awareness training on security. 

Kevin Mitnick, an internationally recognised cybersecurity specialist and KnowBe4's Chief Hacking Officer, helped design the KnowBe4 training 

based on his well-documented social engineering tactics. 

Tens of thousands of organisations rely on KnowBe4 to mobilise their end users as the last line of defence. 

DISTRIBUTOR OF THE YEAR 

WINNER: Datasolutions Distribution 

RUNNER UP: Brigantia 

DataSolutions has developed into a specialist distributor of innovative IT solutions. We've worked across many different types of technology, such 

as mobility, virtualisation, security, networking, hyperconvergence and enterprise cloud. We invest heavily in training, which is why we can offer 

first-class technical support and an innovative approach to marketing for all our vendors. Since 1991, we've built strong relationships with all of 

our vendor partners and they know that they can rely on us to help them achieve serious growth. 

We believe in creating and maintaining close relationships with all our partners so that, by working together, we can all achieve the goals that 

we set. We've got a strong track record in delivering real, tangible results for all kinds of resellers, both established and emerging. 

THE CUSTOMER SERVICE AWARD 

WINNER: webCRM 

RUNNER UP: Prism DCS 

webCRM is the future of customer relationship management. Our award-winning service provides you with an integrated business solution that 

will be adapted to the bespoke requirements of your business. 

Increase revenue through targeted marketing campaigns and pipeline management. Improve how you operate by creating an easy-to-use 

system that integrates seamlessly with a plethora of products such as Office 365 and Sage. Increase retention by improving how you connect 

with your customers. Monitor employee performance through in-depth reporting. Easily analyse and report on sales by creating automated 

charts. And that's just the beginning. 

HARDWARE PRODUCT OF THE YEAR 

WINNER: ExaGrid - EX63000E 

RUNNER UP: SonicWall - TZ Series 

ExaGrid provides tiered backup storage with a unique disk-cache Landing Zone, long-term retention repository, and scale-out architecture. The 

EX63000E is ExaGrid's largest-capacity model, which is sized for up to 63TB capacity for weekly full backups as well as long-term retention. 

ExaGrid offers various-sized appliance models that can be mixed and matched with up to 32 appliances in a single scale-out system. 

The largest system can take in up to a 2PB full backup with an ingest rate of 432TB/hr. This is 3X faster than any other backup storage on 

the market. 



AWARDS 

SOFTWARE PRODUCT OF THE YEAR 

WINNER: Allied Telesis - Vista Manager EX 

RUNNER UP: Silver Peak - Unity EdgeConnect 

Vista Manager EX from Allied Telesis delivers state-of-the-art monitoring and management for wired and wireless networks. It automatically creates a 

complete topology map of switches, firewalls and wireless APs, to enable effortless management. The Software Defined WAN (SD-WAN) 

orchestrator enables centralised optimisation of WAN traffic. 

Improve visibility and control of your network with Single pane-of-glass management, delivering: 

Reduced network operating costs with added intelligence and automation 

Ability to analyse and optimise the performance of complex wireless networks 

Monitoring and management of a broad range of devices 

Central management and automatically optimised inter-branch traffic 

CLOUD BASED SOLUTION OF THE YEAR 

WINNER: Natterbox - Natterbox 

RUNNER UP: Zscaler - Zscaler Cloud Security Platform 

Natterbox was founded with the aim of facilitating better, more aligned business conversations. We're passionate about the value of talking to 

another person, but recognise that, too often, unintuitive technology or insufficient information gets in the way of genuine human connection. Our 

vision is to bring together the enduring power of the human voice with the efficiency of digital technology to transform the world one conversation 

at a time. 

Over 600 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales 

and service efficiency, competitive advantage and organisational success. 

BENCH TESTED PRODUCT OF THE YEAR- SOFTWARE AND SERVICES CATEGORY 

WINNER: Rohde & Schwarz - R&S Cloud Protector 

R&S Cloud Protector offers a simple and fully scalable WAF SaaS security solution. Cloud computing is rapidly gaining in importance and places 

new demands on IT security. R&S Cloud Protector, the cloud-based Web Application Firewall from Rohde & Schwarz Cybersecurity, was specially 

developed to protect the application layer in the cloud. It effectively protects web applications from the most common cyberattacks while conserving 

key internal resources. 

R&S Cloud Protector uses security mechanisms, including heuristics, grammar analysis and IP address checking. This prevents cyberattacks (such as 

the OWASP Top 10) on websites, web applications, backends and cloud environments. 

BENCH TESTED PRODUCT OF THE YEAR -HARDWARE CATEGORY 

WINNER: ZPE Systems - Nodegrid Services Router 

The Nodegrid Services RouterTM (NSR) is the only 1U appliance that can replace up to six devices. With a multi-core Intel CPU and add-on 

expansion modules, the NSR serves as a serial console, Ethernet switch, firewall, router, cellular gateway, and more. 

This all-in-one device uses guest OS and docker applications to optimize your stack and scale alongside your needs, whether you're looking to 

improve out-of-band management, deliver converged infrastructure, or boost efficiency with automation. The NSR offers total networking 

flexibility - inside & out. 



AWARDS 

NETWORK PROJECT OF THE YEAR 

WINNER: The Stephen Lawrence Charitable Trust / Zyxel 

Non-profit organisation, the Stephen Lawrence Charitable Trust, helps disadvantaged young people make informed choices about their education 

and careers. The trust recognised the need to transform its London centre into a coworking space with a faster, more stable network and 

approached IT support provider, Vibrant Networks, for help. After assessing the centre's needs, Vibrant advised the deployment of the 

Zyxel Nebula system, along with access points and a switch to provision a fast and secure network. 

Since installing the Zyxel Nebula system the Wi-Fi is stronger, faster and more reliable. The network has been able to support more users. 

Thanks to extra revenue generated through coworking,the trust has been able to spend more on the important work it does for young people. 

THE ONE TO WATCH COMPANY - CATEGORY SPONSORED BY EXAGRID 

WINNER: e-bate 

RUNNER UP: EfficiencyIT 

As a team of technologists and pricing specialists in award-winning Evolve-IT Consulting Limited, we had built bespoke rebate solutions 

for seven years, across multiple sectors. We recognised that there was a gap in the market for an affordable solution that helped decision 

makers digitise their rebate process within weeks and regain control. 

In 2018, the calculation engine IP was transferred to e-bate Limited and a full end-to-end SaaS solution that offers a great user experience 

was created. e-bate is highly configurable and can be implemented in as little as 16 weeks. Our team is passionate about customer service 

and achieving results for our clients. 

THE INSPIRATION AWARD 

WINNER: Andrew Stevens - CNet Training 

RUNNER UP: Ian Moyse - Natterbox 

Andrew has been involved in the international telecommunications and data centre industries for the past 26 years, starting his career within the 

manufacturing and distribution arenas. He joined CNet Training in 1997 as Sales Director and has been CEO since 2004. Andrew has always 

been an active member of numerous industry trade bodies including the AFCOM, TIA, Uptime Institute, Green Grid, BCS and DCA. He created 

the global data centre education framework and has been instrumental in the development of the only truly mapped qualifications and 

certifications for the data centre industry. 

Andrew has also been awarded a number of industry accolades for his work including the legacy associated with working with the ODA 

Employment & Skills Team for the 2012 Olympic Delivery Authority, educating unemployed individuals with the Certified Network Cable Installer 

(CNCI®) certification and, as a result, providing certified network cable installers to the Olympic project. Today the CNCI® certification has 

been adopted by the industry as the standard certification for network cable installers. 

Andrew has also accepted an invitation to become a Trustee of the Edge Foundation, an independent education charity dedicated to raising 

the status of technical, practical and vocational learning via UTC's and Career Colleges. 

COMPANY OF THE YEAR 

WINNER: ExaGrid 

RUNNER UP: Allied Telesis 

ExaGrid provides the industry's only Tiered Backup Storage solution. Its disk-cache Landing Zone for backup and restore performance is 

tiered to a long-term retention repository for cost efficiencies as well as a scale-out storage architecture that scales as data grows. 

ExaGrid supports more than 25 backup applications and utilities heterogeneously in an environment, so that customers can retain their 

investment in existing backup processes. ExaGrid's 330+ published customer success stories demonstrate how satisfied customers are with 

ExaGrid's unique architectural approach, differentiated product, and unrivalled customer support. Customers consistently state that not only 

is the product best-in-class, but 'it just works.' 



We’re all vulnerable, 

we’re all 

human 

No matter how savvy we think we are, we’re 

all vulnerable to being duped or making a mistake 

– and that’s the thing that criminals rely on in 

every cyber-attack or data breach. 

At Capita, we understand that people – 

whether it’s the employee who accidentally 

falls for a phishing scam or the IT team 

tasked with protecting them – are the one 

constant in a complex world of constantly 

evolving cyber threats. 

Because recognising that we’re all human 

is the strongest protection there is, we look 

closer at your people, pay closer attention to 

the gaps in your security and go the extra mile 

to uncover what you’ve missed – to deliver 

deeper security. 

Discover how to manage the human 

impact on your cyber defences at 

content.capita.com/cyber

Jan-Feb-Mar 2021

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