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OPINION<br />

HOW APIs ARE SHAPING THE NEW WORKPLACE<br />

JAMES HIRST, COO & CO-FOUNDER, TYK, EXPLAINS HOW<br />

APPLICATION PROGRAMME INTERFACES ARE EMPOWERING<br />

CUTTING EDGE COLLABORATION TOOLS<br />

Over the course of the past year the<br />

workplace has changed. Employees<br />

have moved from sitting primarily in<br />

an office surrounded by work colleagues, to<br />

now working from their own homes. While<br />

remote working has become more normalised<br />

and phrases such as, 'you're on mute'<br />

embedded in our lexicon, many organisations<br />

are looking at how they can better enable<br />

more seamless communication and<br />

collaboration across their teams - with the<br />

overall goal of keeping productivity high.<br />

Since the beginning of the COVID-19<br />

pandemic, organisations across the globe<br />

have quickly moved to invest in technology<br />

solutions that provide employees with the tools<br />

to do their job remotely. Companies such as<br />

Slack and Zoom have seen their value<br />

skyrocket over the past few months, with<br />

organisations prioritising software solutions to<br />

support basic business operations.<br />

Key to the success of implementing software<br />

into an organisation, is ensuring it brings<br />

together and integrates legacy platforms as<br />

well as provides the ability to scale as required.<br />

With many employees demanding and<br />

expecting their workplace tools to deliver the<br />

same levels of integration and connectivity that<br />

they've come to experience across their<br />

personal lives, workplace technology solutions<br />

need to be intuitive and have easy-to-use<br />

interfaces which can work across a range of<br />

platforms - often simultaneously and in realtime.<br />

And at the centre of enabling this are<br />

Application Programme Interfaces (APIs).<br />

CONNECTING THE WORKPLACE<br />

Simply put, APIs are the connectors between<br />

two applications, enabling them to talk to each<br />

other. It works as the messenger or intermediary<br />

between two applications. For example, a<br />

salesperson may want to search a potential<br />

prospect or customer to see the last interaction<br />

with them. They enter the customers name into<br />

their company database, which sends a request<br />

to their sales platform to provide the<br />

information. This means your company<br />

database is interacting with the separate sales<br />

platform to pull the information you require.<br />

Collaboration tools are now ubiquitous, but<br />

generalised. For many enterprises, they have<br />

specific lines of business applications and data<br />

siloed away. The value of that data is best<br />

realised when it's accessible remotely by teams.<br />

I expect demand for more seamless integration<br />

between these and the common collaboration<br />

tools to grow rapidly.<br />

THE ACCESSIBILITY OF AI<br />

The pandemic has meant that many<br />

organisations are having to address how they<br />

run their operations efficiently. This has meant<br />

evaluating current staff roles and adopting<br />

technology solutions that help people to work<br />

smarter, not harder. For many employees the<br />

burden of delivering everyday, time intensive<br />

admin-based tasks, such as data entry, has<br />

meant that the more strategic parts of their role<br />

get put on the backburner. Artificial Intelligence<br />

can play a key role in providing a workplace<br />

solution that can free employees time up to<br />

refocus on more high-value strategic tasks that<br />

have a bigger impact on the bottom line.<br />

The use of AI, more than pretty much any<br />

emerging tech today, is also contentious.<br />

Ownership of the AI capability and the security<br />

and integrity of the data that flows through it<br />

will be heavily scrutinised. Putting an<br />

architecture in place that recognises this and<br />

that enables enterprises to pick, choose and<br />

change from AI APIs at will is therefore critical<br />

to ensure business value isn't locked up in<br />

proprietary vendors.<br />

SUPPORTING DIGITAL<br />

TRANSFORMATION IN <strong>2021</strong><br />

Organisations are relying on APIs more than<br />

ever to help them reach their digital<br />

transformation goals, and gain the most value<br />

out of their investment into software solutions.<br />

In 2017, Forbes contributor, Louis Columbus<br />

stated that 2017 was the year of the API<br />

economy. Now arguably APIs will come under<br />

the spotlight again this coming year, with many<br />

organisations' realising that becoming a 'digital<br />

first' company is not a preferred option but<br />

critical for survival during these uncertain<br />

times. As a result, it's likely many will move<br />

away from developing bespoke solutions from<br />

scratch and towards more efficient solutions<br />

that deliver ROI fast.<br />

Businesses have had to rapidly adapt in order<br />

to survive this year - accelerating and<br />

reprioritising technology adoption that they<br />

had previously planned to implement in future<br />

years. Central to this technology acceleration<br />

has been developer teams, who have adapted<br />

and innovated quickly to ensure business<br />

operations continue to function. This has<br />

increased awareness of the importance of the<br />

role that developers play in the business - and<br />

over the next twelve months, the developer<br />

community will start to play an even more<br />

strategic role within the business, through<br />

implementing new processes and procedures.<br />

With the growing need for better digital<br />

ecosystems, IT leaders will be looking towards<br />

purchasing ready-to-go applications and APIs<br />

that they can implement quickly and easily and<br />

allowing them to scale as required. NC<br />

WWW.NETWORKCOMPUTING.CO.UK @NCMagAndAwards JANUARY/FEBRUARY <strong>2021</strong> NETWORKcomputing 19

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