Jan-Feb-Mar 2021
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OPINION<br />
HOW APIs ARE SHAPING THE NEW WORKPLACE<br />
JAMES HIRST, COO & CO-FOUNDER, TYK, EXPLAINS HOW<br />
APPLICATION PROGRAMME INTERFACES ARE EMPOWERING<br />
CUTTING EDGE COLLABORATION TOOLS<br />
Over the course of the past year the<br />
workplace has changed. Employees<br />
have moved from sitting primarily in<br />
an office surrounded by work colleagues, to<br />
now working from their own homes. While<br />
remote working has become more normalised<br />
and phrases such as, 'you're on mute'<br />
embedded in our lexicon, many organisations<br />
are looking at how they can better enable<br />
more seamless communication and<br />
collaboration across their teams - with the<br />
overall goal of keeping productivity high.<br />
Since the beginning of the COVID-19<br />
pandemic, organisations across the globe<br />
have quickly moved to invest in technology<br />
solutions that provide employees with the tools<br />
to do their job remotely. Companies such as<br />
Slack and Zoom have seen their value<br />
skyrocket over the past few months, with<br />
organisations prioritising software solutions to<br />
support basic business operations.<br />
Key to the success of implementing software<br />
into an organisation, is ensuring it brings<br />
together and integrates legacy platforms as<br />
well as provides the ability to scale as required.<br />
With many employees demanding and<br />
expecting their workplace tools to deliver the<br />
same levels of integration and connectivity that<br />
they've come to experience across their<br />
personal lives, workplace technology solutions<br />
need to be intuitive and have easy-to-use<br />
interfaces which can work across a range of<br />
platforms - often simultaneously and in realtime.<br />
And at the centre of enabling this are<br />
Application Programme Interfaces (APIs).<br />
CONNECTING THE WORKPLACE<br />
Simply put, APIs are the connectors between<br />
two applications, enabling them to talk to each<br />
other. It works as the messenger or intermediary<br />
between two applications. For example, a<br />
salesperson may want to search a potential<br />
prospect or customer to see the last interaction<br />
with them. They enter the customers name into<br />
their company database, which sends a request<br />
to their sales platform to provide the<br />
information. This means your company<br />
database is interacting with the separate sales<br />
platform to pull the information you require.<br />
Collaboration tools are now ubiquitous, but<br />
generalised. For many enterprises, they have<br />
specific lines of business applications and data<br />
siloed away. The value of that data is best<br />
realised when it's accessible remotely by teams.<br />
I expect demand for more seamless integration<br />
between these and the common collaboration<br />
tools to grow rapidly.<br />
THE ACCESSIBILITY OF AI<br />
The pandemic has meant that many<br />
organisations are having to address how they<br />
run their operations efficiently. This has meant<br />
evaluating current staff roles and adopting<br />
technology solutions that help people to work<br />
smarter, not harder. For many employees the<br />
burden of delivering everyday, time intensive<br />
admin-based tasks, such as data entry, has<br />
meant that the more strategic parts of their role<br />
get put on the backburner. Artificial Intelligence<br />
can play a key role in providing a workplace<br />
solution that can free employees time up to<br />
refocus on more high-value strategic tasks that<br />
have a bigger impact on the bottom line.<br />
The use of AI, more than pretty much any<br />
emerging tech today, is also contentious.<br />
Ownership of the AI capability and the security<br />
and integrity of the data that flows through it<br />
will be heavily scrutinised. Putting an<br />
architecture in place that recognises this and<br />
that enables enterprises to pick, choose and<br />
change from AI APIs at will is therefore critical<br />
to ensure business value isn't locked up in<br />
proprietary vendors.<br />
SUPPORTING DIGITAL<br />
TRANSFORMATION IN <strong>2021</strong><br />
Organisations are relying on APIs more than<br />
ever to help them reach their digital<br />
transformation goals, and gain the most value<br />
out of their investment into software solutions.<br />
In 2017, Forbes contributor, Louis Columbus<br />
stated that 2017 was the year of the API<br />
economy. Now arguably APIs will come under<br />
the spotlight again this coming year, with many<br />
organisations' realising that becoming a 'digital<br />
first' company is not a preferred option but<br />
critical for survival during these uncertain<br />
times. As a result, it's likely many will move<br />
away from developing bespoke solutions from<br />
scratch and towards more efficient solutions<br />
that deliver ROI fast.<br />
Businesses have had to rapidly adapt in order<br />
to survive this year - accelerating and<br />
reprioritising technology adoption that they<br />
had previously planned to implement in future<br />
years. Central to this technology acceleration<br />
has been developer teams, who have adapted<br />
and innovated quickly to ensure business<br />
operations continue to function. This has<br />
increased awareness of the importance of the<br />
role that developers play in the business - and<br />
over the next twelve months, the developer<br />
community will start to play an even more<br />
strategic role within the business, through<br />
implementing new processes and procedures.<br />
With the growing need for better digital<br />
ecosystems, IT leaders will be looking towards<br />
purchasing ready-to-go applications and APIs<br />
that they can implement quickly and easily and<br />
allowing them to scale as required. NC<br />
WWW.NETWORKCOMPUTING.CO.UK @NCMagAndAwards JANUARY/FEBRUARY <strong>2021</strong> NETWORKcomputing 19