DM Jan-Feb 2021

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Dm CONTENTS C O N T E N T S JANUARY/FEBRUARY 14 16 18 25 28 ..................................................................................................................................................................................................... ROUNDTABLE: 2021 PREDICTIONS…………...............................................……….6 Our annual get-together of industry leaders yielded a number of topics likely to be on everyone's minds in the coming year, with the recurring theme of Covid-19 running through almost every aspect of the discussion TECHNOLOGY: AI…..…...................................................................................…..10 Ashley Keil, ibml's VP sales, EMEA/APAC, discusses how AI platforms can radically change, improve and automate how documents are handled and processed MANAGEMENT: BUSINESS CONTINUITY………...........................................…….12 Businesses need to find a smarter way to work in 2021 - one that's flexible and adaptive to their needs, argues Jason Rowles of PFU (EMEA) Limited MARKET FOCUS: ACCOUNTS PAYABLE..............................................................…14 A/P departments lag behind in AI automation, according to a new survey from Ephesoft: two-thirds of accounting departments still process invoices manually, while only 15% are fully paperless CASE STUDY: ROCHDALE BOROUGH COUNCIL……......................................……16 Rochdale has selected Lexis Visualfiles to support remote working, standardise processes, and improve operational efficiency of legal services OPINION: DIGITAL MAILROOM ……..............................................................……18 Amy Wright of Storetec argues that the potential benefits of a digital mailroom can vastly outweigh the factors that may have prevented organisations from looking at automation in the past - especially in the current business climate of increased home-working CASE STUDY: GRAND UNION HOUSING………............................................…….20 A UK housing association has achieved estimated annual savings of £8,500 with agile postage cost control, and empowered employees to send post from wherever they are without leaving their desks - invaluable when the pandemic kept staff out of the office in 2020 RESEARCH: AUTOMATION………...................................................................…..22 The newest Intelligent Automation Benchmark Study from Kofax reveals that automation initiatives involving document intelligence, process orchestration and connected systems are yielding the greatest ROI CASE STUDY: DIRECT LINE GROUP…................................................................…..24 EDM Group has helped Direct Line to empower its workers with a 'rapid installation' digital mailroom that has enabled the business to continue operations throughout the Covid-19 crisis OPINION: DIGITAL TRANSFORMATION…….......................................................…26 Christopher McLaughlin of Nuxeo explains how low-code development can drive digital transformation in 2021 CASE STUDY: WHEATLEY PARK SCHOOL……................................................…….28 The key thing about using PaperCut print management software at Holton's Wheatley Park School is that it is simple to deploy, and even more crucially, 'it just works' EVENT PREVIEW: IRMS 2021……......................................................................…30 MARKET FOCUS: LEGAL……............................................................................….32 Electronic document bundling technologies have helped law firms to mitigate the impact of working from home during the pandemic, according to a survey from Zylpha ANALYSIS: EMAIL MANAGEMENT………....................................................……..34 New research finds 32% of employees spend nearly one working day per week managing email inboxes 4 @DMMagAndAwards January/February 2021 www.document-manager.com
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DM Jan-Feb 2021

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