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Dm CASE STUDY: GRAND UNION HOUSING<br />
Bringing agility to outgoing mail management<br />
A UK housing association has achieved estimated annual savings of £8,500 with<br />
agile postage cost control, and empowered employees to send post from<br />
wherever they are without leaving their desks - invaluable when the pandemic<br />
kept staff out of the office in 2020<br />
Housing association Grand Union<br />
Housing Group provides 12,000<br />
homes for more than 27,000<br />
people across Bedfordshire,<br />
Buckinghamshire, Northamptonshire<br />
and Hertfordshire. For over 25 years, it<br />
has committed to providing affordable<br />
homes and support to help build strong<br />
communities.<br />
A relocation of its 330 employees from<br />
four regional locations to one central<br />
office in Milton Keynes provided an<br />
opportunity for Grand Union to<br />
transform its outgoing mail<br />
management, reducing costs, saving<br />
time and supporting a more agile way<br />
of working.<br />
Grand Union sends out around 3,000<br />
items of mail a month, mainly to keep in<br />
contact with customers but also to<br />
communicate with suppliers. Cost control<br />
is important to the business, in particular<br />
managing which items need to go 1st<br />
class postage, as most can be sent 2nd<br />
class to keep costs down. Maintaining<br />
consistency in this was a challenge for<br />
Grand Union when mail management<br />
was spread across multiple locations.<br />
Grand Union is driven to do more,<br />
empowering staff to help the association<br />
20 @<strong>DM</strong>MagAndAwards <strong>Jan</strong>uary/<strong>Feb</strong>ruary <strong>2021</strong> www.document-manager.com