DM Jan-Feb 2021

Dm CONTENTS
C O N T E N T S
JANUARY/FEBRUARY
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ROUNDTABLE: 2021 PREDICTIONS…………...............................................……….6
Our annual get-together of industry leaders yielded a number of topics likely to be on
everyone's minds in the coming year, with the recurring theme of Covid-19 running
through almost every aspect of the discussion
TECHNOLOGY: AI…..…...................................................................................…..10
Ashley Keil, ibml's VP sales, EMEA/APAC, discusses how AI platforms can radically change,
improve and automate how documents are handled and processed
MANAGEMENT: BUSINESS CONTINUITY………...........................................…….12
Businesses need to find a smarter way to work in 2021 - one that's flexible and adaptive to
their needs, argues Jason Rowles of PFU (EMEA) Limited
MARKET FOCUS: ACCOUNTS PAYABLE..............................................................…14
A/P departments lag behind in AI automation, according to a new survey from Ephesoft:
two-thirds of accounting departments still process invoices manually, while only 15% are
fully paperless
CASE STUDY: ROCHDALE BOROUGH COUNCIL……......................................……16
Rochdale has selected Lexis Visualfiles to support remote working, standardise processes,
and improve operational efficiency of legal services
OPINION: DIGITAL MAILROOM ……..............................................................……18
Amy Wright of Storetec argues that the potential benefits of a digital mailroom can vastly
outweigh the factors that may have prevented organisations from looking at automation in
the past - especially in the current business climate of increased home-working
CASE STUDY: GRAND UNION HOUSING………............................................…….20
A UK housing association has achieved estimated annual savings of £8,500 with agile
postage cost control, and empowered employees to send post from wherever they are
without leaving their desks - invaluable when the pandemic kept staff out of the office
in 2020
RESEARCH: AUTOMATION………...................................................................…..22
The newest Intelligent Automation Benchmark Study from Kofax reveals that
automation initiatives involving document intelligence, process orchestration and
connected systems are yielding the greatest ROI
CASE STUDY: DIRECT LINE GROUP…................................................................…..24
EDM Group has helped Direct Line to empower its workers with a 'rapid installation'
digital mailroom that has enabled the business to continue operations throughout the
Covid-19 crisis
OPINION: DIGITAL TRANSFORMATION…….......................................................…26
Christopher McLaughlin of Nuxeo explains how low-code development can drive digital
transformation in 2021
CASE STUDY: WHEATLEY PARK SCHOOL……................................................…….28
The key thing about using PaperCut print management software at Holton's Wheatley Park
School is that it is simple to deploy, and even more crucially, 'it just works'
EVENT PREVIEW: IRMS 2021……......................................................................…30
MARKET FOCUS: LEGAL……............................................................................….32
Electronic document bundling technologies have helped law firms to mitigate the impact
of working from home during the pandemic, according to a survey from Zylpha
ANALYSIS: EMAIL MANAGEMENT………....................................................……..34
New research finds 32% of employees spend nearly one working day per week managing
email inboxes
4 @DMMagAndAwards January/February 2021 www.document-manager.com