MSA Annual Report 2021

Motor Schools Association of Great Britain Ltd 

Handbook 2021 

Annual Report 2019-2020 

Information 

Representation 

Services 

Support

WELCOME & CONTENTS 

Welcome to the 

MSA GB Handbook 2021 

and Annual Report 2019-20 

MSA Annual Report (4-15) 

MSA Annual Report 4-11 

Financial Report 12-15 

MSA Information (16-30) 

Office holders 16 

Honours & Awards 18-21 

MSA Regions and Nations 22-23 

MSA Committees 24-30 

General Information (31-39) 

Useful numbers 31 

ADI Code of Practice 32-34 

Terms of Business 35-36 

Incident procedure 37-38 

New licence and number plates rules 39 

MSA GB Handbook 2021 and Annual Report 2019-20 is published on behalf of the 

Motor Schools Association of Great Britain by Chamber Media Services. 

Motor Schools Association of Great Britain Ltd, Chester House, 68 Chestergate, 

Macclesfield, Cheshire SK11 6DY. T: 01625 664501 E: info@msagb.com 

Chamber Media Services, 4 Hilton Road, Bramhall, Stockport, Cheshire SK7 3AG 

Editorial / design: 

Rob Beswick 

T: 0161 426 7957 

E: rob@chambermediaservices.co.uk 

Advertising sales: 

Colin Regan 

T: 01942 537959 / 07871 444922 

E: colinregan001@yahoo.co.uk 

Although every effort is made to ensure the accuracy of information contained in this 

publication, the publisher cannot accept responsibility for any omissions or inaccuracies it 

contains. The views expressed in this publication are not necessarily those of the publisher. 

MSA GB: Information, Representation, Services and Support 

ADIs, working for ADIs, since 1935 

03

MSA GB ANNUAL REPORT 2019-2020 

Annual Report of 

MSA GB 2019-2020 

For the year end 30 November 2020 

The MSA GB Board 

The MSA GB Board of Management is 

made up of the elected representatives 

from each of the areas and nations of 

Great Britain. 

At a meeting held prior to the national 

AGM, the Board elects a National 

Chairman and Deputy Chairman. The 

Board met several times during the year 

under review, mainly online because of 

Covid-19. 

Board of Management (directors) 

2019-2020 

n Chairman: Peter Harvey MBE 

n Deputy Chairman: Geoff Little 

(West Midlands) 

n Alex Buist (Scotland) 

n Arthur Mynott (Western) 

n Graham Clayton (North West) 

n Terry Cummins (South East) 

n Mike Yeomans (North East) 

n Paul Harmes (Eastern) 

n Kate Fennelly (East Midlands) 

n Tom Kwok (Greater London) 

n Company secretary: Phil Slinger 

Board members were paid an 

attendance allowance of £100 for each 

half day during which they were 

engaged on MSA GB national business, 

except for Sundays. 

Administration 

The Board appoints staff to administer 

the association. Over the past year, they 

have been Kingston Smith Associate 

Management who take care of the daily 

running and administration of the 

association at our Head Office in 

Macclesfield. 

The association has continued to use 

several external organisations to assist 

with various tasks including legal advice, 

publishing, IT and printing. 

Finance 

The Board would like to thank the 

accounting team at Moore Kingston 

Smith Accounting for their help and 

assistance in producing this year’s 

accounts. They are printed on pages 8-10 

and will be published as usual on 

www.msagb.com 

Membership League 

The MSA GB Recruitment league table is 

based on net percentage membership 

growth/retention over the year and 

awards the Ron Feltham Memorial Cup 

to the best performing region. 

Congratulations to MSA GB South East 

who head the table for the year under 

review (see table, facing page). 

MSA GB North West won the John 

William Parker Memorial Cup as 

04 

Need advice, information or support? 

Call MSA GB on 01625 664501 or see www.msagb.com

MSA Recruitment League 

Tables 2019-20 

New Members Recruited 

Recruitment/Retention 

1 – South East 1 – South East 

2 – North West 2 – North West 

3 – Scotland/Western 3 – East Midlands/Greater London/ 

West Midlands/South Wales 

4 – Greater London 4 – Eastern/Western 

5 – East Midlands/North East/ 5 - Scotland 

West Midlands 

6 – Eastern/South Wales 6 – North East 

runners-up in the membership growth 

retention table. 

The Ian Scoular Shield for recruiting 

the most new members in the region 

was also won by MSA GB South East. 

Subscriptions 

The association continues to provide 

information, representation, services and 

support to members at a subscription 

within the financial reach of all ADIs. 

MSA membership subscriptions have 

not risen since August 2017. The 

standard fee for cheque, debit or credit 

card payers remains at £70. 

There is a discount for those members 

opting to pay by direct debit. 

The Board will consider the 

subscription during the year ahead. 

Publications 

Due to the coronavirus pandemic, it was 

not possible to produce our monthly 

membership magazine, Newslink, in a 

printed format. 

To ensure a regular flow of information 

to members during what was a critical 

time the board made the decision to 

launch a News Bulletin in the short term 

before appointing Chamber Media 

Services (CMS) to be our official 

publishers of Newslink and other 

publications in a digital format this 

financial year. 

Copies of Newslink are hosted on the 

Yumpu digital media website. 

The Board places on record its thanks 

to our publishers for all their work. 

A special thanks, too, to all our 

advertisers who have continued to 

maintain their support for our 

publications over the past 12 months, 

and to all our contributors and editors 

from the regions and nations of the MSA 

GB who work so hard to make Newslink 

such a great read. 

All our publications are also available 

online at www.msagb.com 



05


Digital media 

The Board has continued to review the 

MSA GB brand to ensure it is fully 

integrated into the digital marketplace. 

The Board remains keen to maintain 

access to MSA GB information and 

services across a wide variety of 

platforms. 

Our website – www.msagb.com – has 

continued to be popular with members. 

The site is regularly updated, and the 

Board of Management have taken steps 

to modernise the website in the future 

year. 

Social media 

The association continues to be active 

across a variety of social media platforms 

and we continue to expand our ‘likes’, 

‘followers’ and ‘friends’ year on year. 

SMS texting and email 

With our expansion in the digital 

marketplace, it is even more important 

we have your up-to-date contact 

information. The Board requests 

members to help themselves by 

ensuring they keep MSA GB informed by 

letting us know if you change your email 

address or your telephone number. 

Contact us at info@msagb.com . 

Texts and emails continue to be a 

popular way through which information 

is passed on to members. 

Organisations 

The MSA GB has continued to be 

members of the Parliamentary Advisory 

Committee on Transport Safety (PACTS) 

and the Royal Society for the Prevention 

of Accidents (RoSPA). 

Throughout the pandemic, MSA GB 

representatives attended various 

conferences, meetings and seminars in 

digital format, spoke at numerous 

events to promote the MSA GB and kept 

instructors informed at local events 

through what has proved to be 

extremely difficult times for everyone, 

including the driver training profession. 

EFA 

During the year under review, MSA GB 

has continued its membership of the 

European Driving Schools Association 

(EFA). Representatives from MSA GB 

attended delegate meetings on a virtual 

platform this year due to Covid-19. 

06 




National Associations Strategic 

Partnership (NASP) 

The major driver trainer bodies have 

continued to collaborate through NASP 

to work on behalf of the profession and 

tackle the many complex issues 

affecting the driver training industry 

during the pandemic. 

NASP has worked closely with the 

DVSA, DfT and other Government bodies 

over the past year, ensuring members 

received up-to-date information with 

the current situation regarding Covid-19. 

Annual Conference 

Unfortunately, the MSA GB’s National 

Annual Conference and Training Day 

2020 had to be cancelled, because of the 

Covid-19 lockdown across the country. 

By way of trying to keep some sort of 

normality the board decided to hold a 

virtual AGM on 19th July 2020. This was 

very successful, with speakers from both 

the association and the DVSA. 

Members who attended enjoyed the 

event and a report was published on the 

News Bulletin. 

Members’ Insurance 

MSA GB holds Public Liability Insurance 

in the sum of £10,000,000 and 

Professional Indemnity insurance in the 

sum of £5,000,000 for the MSA GB and 

for MSA GB members engaged in any 

driver training that they are qualified to 

deliver. 

The current policy is provided by 

Hiscox and expires on 31st May 2021; MSA 

GB will renew this policy on the due date 

or purchase a new policy with similar 

cover. 

Our monthly membership magazine 

Newslink continues to keep members 

informed and entertained in equal 

measure in its new digital format 

• The Public Liability Insurance protects 

members where a third party makes a 

claim, caused by the negligence of a 

member, for personal injury or damage 

to property, not belonging to the 

member, when outside the car. 

• The Professional Indemnity Insurance 

covers MSA GB members in case of 

action taken against them by a third 

party for professional error, negligence 

or omission in the professional advice 

they give to the public. 

Call MSA GB on 01625 664501 or see 

www.msagb.com 

08 




Advice 

During the year under review there has 

been a continuing demand from 

members coming forward for help and 

to receive advice on a wide variety of 

matters, not least how to handle the 

exceptional circumstances created by 

Covid-19. 

In Memoriam 

Sadly, over the year under review, we lost 

a stalwart of MSAGB North East, Roy 

Appleby, who was an Honorary Member 

of the association. Our sympathies and 

condolences go out to Roy’s family; he 

will be sadly missed. 

Our deepest sympathies go out, too, to 

all those members who have lost loved 

ones through the pandemic. 

The Future 

The MSA GB Board of Management is 

committed to providing members with 

the best possible information, 

representation, services and support to 

help members prosper personally, 

professionally and commercially. 

They have introduced many exclusive 

discounted services for members and 

will continue to add to those available at 

www.msagb.com 

The MSA GB Board of Management 

will do all it can to continue to help and 

offer advice to members during the 

years ahead. 

On behalf of the MSA GB Board of 

Management, Peter J Harvey MBE, 

Board Chairman 

10 



ACCOUNTS 

Accountants’ Report 

Accountants’ report to the Board of Directors on The Preparation of the 

Unaudited Statutory Financial Statements of The Motor Schools 

Association of Great Britain Ltd for the year ended 30 November 2020 

In order to assist you to fulfil your duties 

under the Companies Act 2006, we have 

prepared for your approval the financial 

statements of The Motor Schools 

Association of Great Britain Ltd for the 

year ended 30 November 2020, which 

comprise the Income and Expenditure 

Account, the Balance Sheet and the 

related notes from the company’s 

accounting records and from 

information and explanations you have 

given us. 

As a practising member firm of the 

Institute of Chartered Accountants in 

England and Wales (ICAEW), we are 

subject to its ethical and other 

professional requirements which are 

detailed at http://www.icaew.com/en/ 

members/regulations-standards-andguidance. 

This report is made solely to the Board 

of Directors of The Motor Schools 

Association of Great Britain Ltd, as a 

body, in accordance with the terms of 

our engagement letter dated 6 January 

2020. Our work has been undertaken 

solely to prepare for your approval the 

financial statements of The Motor 

Schools Association of Great Britain Ltd 

and state those matters that we have 

agreed to state to the Board of Directors 

of The Motor Schools Association of 

Great Britain Ltd, as a body, in this report 

in accordance with ICAEW Technical 

Release 07/16 AAF. To the fullest extent 

permitted by law, we do not accept or 

assume responsibility to anyone other 

than The Motor Schools Association of 

Great Britain Ltd and its Board of 

Directors as a body, for our work or for 

this report. 

It is your duty to ensure that The Motor 

Schools Association of Great Britain Ltd 

has kept adequate accounting records 

and to prepare statutory financial 

statements that give a true and fair view 

of the assets, liabilities, financial position 

and surplus of The Motor Schools 

Association of Great Britain Ltd. You 

consider that The Motor Schools 

Association of Great Britain Ltd is 

exempt from the statutory audit 

requirement for the year. 

We have not been instructed to carry 

out an audit or a review of the financial 

statements of The Motor Schools 

Association of Great Britain Ltd. For this 

reason, we have not verified the 

accuracy or completeness of the 

accounting records or information and 

explanations you have given to us and 

we do not, therefore, express any opinion 

on the statutory financial statements. 

Moore Kingston Smith LLP 

Chartered Accountants 

4 Victoria Square St Albans 

Hertfordshire AL1 3TF 

12 



Income and Expenditure Account 

For the year ended 30 November 2020 

2020 2019 

£ £ 

Income 112,883 144,053 

Cost of sales (3,017) (13,882) 

Gross surplus 109,866 130,171 

Administrative expenses (88,404) (180,415) 

Operating surplus/(deficit) 21,462 (50,244) 

Interest receivable and similar income 6 13 

Other gains and losses 559 (6,770) 

Surplus/(deficit) before taxation 22,027 (57,001) 

Taxation 1,899 (2,145) 

Surplus/(deficit) for the financial year 23,926 (59,146) 



13

ACCOUNTS 

Balance Sheet 

As at 30 November 2020 

2020 2019 

£ £ £ £ 

Fixed Assets 

Tangible assets 614 - 

Investments 32,115 31,556 

32,729 31,556 

Current assets 

Debtors 9,861 572 

Cash at bank and in hand 28,485 19,957 

38,346 20,529 

Creditors: amounts falling 

due within one year (16,340) (21,276) 

Net current assets/(liabilities) 22,006 (747) 

Total assets less current liabilities 54,735 30,809 

Reserves 

54,735 30,809 

For the financial year ended 30 November 2020 the company was entitled to exemption from 

audit under section 477 of the Companies Act 2006. 

The directors acknowledge their responsibilities for complying with the requirements of the 

Act with respect to accounting records and the preparation of financial statements. 

The members have not required the company to obtain an audit of its financial statements for 

the year in question in accordance with section 476. 

These financial statements have been prepared in accordance with the provisions applicable to 

companies subject to the small companies’ regime. 

The financial statements were approved by the board of directors and authorised for issue on 

........................................ 

and are signed on its behalf by: 

.............................................................. 

P Harvey Director 

14 



Schedule of Administrative Expenses 

For the year ended 30 November 2020 

2020 2021 

£ £ 

Administrative expenses 

Wages and salaries - 57,235 

Management fees 36,006 21,246 

Staff training - 1,730 

Staff pension costs - 972 

Rent - 1,718 

Rates - 163 

Equipment hire - 783 

Board, committee and regional expenses 11,682 24,831 

Power, light and heat - 1,009 

Property repairs and maintenance - 1,553 

Insurance 20,408 13,325 

Software costs 1,223 5,560 

Travelling expenses 4,807 17,389 

Postage, courier and delivery charges 585 5,453 

Professional subscriptions 1,426 5.875 

Legal and professional fees 400 601 

Accountancy 5,467 4,980 

Bank charges 3.085 4,245 

Credit card charges 749 484 

Printing and stationery 573 2,203 

Telecommunications 1,439 2,788 

Entertaining 132 - 

Sundry expenses 372 2,397 

Depreciation 40 381 

Loss on sale of tangible assets - 3,514 

88,404 180,415 



15

OFFICE HOLDERS 

Leading MSA GB 

Presidents of the Council of The Motor Schools Association 

1935-1939 J Woodhouse-Oakley 

1939-1946 Activities suspended 

1946-1955 Col H Atherton 

1955-1957 C Tetlock 

Chairman of the Motor Schools Association of Great Britain 

1957-1958 H Sands 

Chairmen of the Motor Schools Association of Great Britain Ltd 

1958-1960 S A Pearce 

1960-1963 A M Clare 

1963-1967 F Spencer-Tucker 

1967-1973 Capt G E Melville 

1973-1975 K Leigh 

1975-1978 R Matthews 

1978-1980 B E Rogers 

1980-1982 C Westaby 

1982-1989 Mrs E L Blair 

1989-1995 R T Feltham 

1995- P J Harvey MBE (pictured) 

16 



HONOURS & AWARDS 

Regional recruitment trophies 

Regional recruitment trophies are awarded to the region with the best net 

percentage membership growth/retention over the year in review. From 1984 the 

winning region/nation received the North West Salver; this was replaced in 2004 

with the Ron Feltham Memorial Cup 

North West Salver 

1984 North West 



1987 West Midlands 


1989 Eastern 

1990 East Midlands 

1991 Western 

1992 Greater London 

1993 Scotland 

1994 North East 

1995 Scotland 

1996 Eastern 

1997 Western 

1998 South Wales 

1999 South East 








2007 Scotland 

2008 Scotland 

2009 Western 


Trophy retired 

Ron Feltham Memorial Cup 


2012 Scotland 

2013 Scotland 


2015 Eastern 



2018 Scotland 


2020 Scotland 

2021 South East 

18 



Runners Up Cup 

The Runners-Up trophy is awarded to the region that comes second in membership, 

based on the criteria as outlined on facing page. Introduced in 1994, it was originally 

known simply as the Runners Up Cup. This trophy was retired in 2005, to replaced 

the following year by the John William Parker Memorial Cup. 


1995 Western 


1997 Eastern 

1998 Western 

1999 Western 

2000 Western 




2004 Eastern 

2005 Scotland 

Trophy retired 

John William Parker Memorial Cup 




2009 Eastern 



2012 Eastern 

2013 Western 



2016 Scotland 


2018 Western 



2021 North West 

Ian Scoular Memorial Shield 

Introduced in 2016, this is awarded to the Region or Nation with the most new 

members recruited over the past year 

2016 Scotland 


2018 Scotland 

2019 Scotland and South East 

2020 Scotland 

2021 South East 



19

HONOURS & AWARDS 

MSA Member of the Year 

1983 Richard Woolnough Eastern 

1984 Matt Blair Scotland 

1985 Pip Pilcher South East 

1986 John Palmer Greater London 

1987 Jon Gross West Midlands 

1988 Fiona Hutchinson Scotland 

1989 David Dunlop Kidd North West 

1990 Doug Ollerenshawe Greater London 

1991 Terry Charnock North West 

1992 Jim Fegan Scotland 

1993 Brenda Ross Greater London 

1994 Roy Norman Eastern 

1995 Paddy Irving North East 

1996 Linda Harrington South Wales 

1997 Tricia Owen West Midlands 

1998 Neil & Christine Peek Eastern 

1999 Terry Cummins South East 

2000 Peggy Hutchings Western 

2001 Clive & Muriel Snook Western 

2002 Roy Appleby North East 

2003 John Gough Eastern 

2004 Ron Feltham Greater London 

2005 Allan Edwards South East 

2006 Lew Lambert Eastern 

2007 Denise Simpson North East 

2008 Tom Kwok Greater London 

2009 Doug Andrews Eastern 

2010 Ian Scoular Scotland 

2011 Alex Brownlee Greater London 

2012 Mike Longbottom North West 

2013 Cos Antoniou Greater London 

2014 Bob Butterworth North East 

2015 Dave Pepperdine East Midlands 

2016 Arthur Mynott Western 

2017 Ralph Walton West Midlands 

2018 Cheryl Andrews Greater London 

2019 Terry Pearce West Midlands 

2020 Janet Stewart Greater London 

Members of the 

Year in 2019 and 

2020: Top photo, 

Terry Pearce; below, 

Janet Stewart 

20 



Editor of the Year 

Harry Sands Memorial Trophy 

1985 John Lepine North West 

1986 Bob Matthews Scotland 

1987 Phil Whitehead Eastern 

1988 Denis Phillips South East 

1989 Norman Gregg Greater London 

1990 Mike Collins West Midlands 

1991 Eric Verity Greater London 

1992 Peter Pritchett Western 

1993 Stewart Izat Scotland 

1994 John Lomas North West 

1995 Denis Griffin West Midlands 

1996 Jill Callaghan Eastern 

1997 Jill Callaghan Eastern 


1999 Denis Phillips South East 

2000 Lionel Jordan Greater London 

2001 Denis Phillips South East Trophy retired 

Denis Phillips Memorial Trophy 

2002 David Pepperdine East Midlands 

2003 Colin Lilly Western 

2004 Rod Came South East 

2005 Mark Harford Scotland 



2008 Mike Bassett South East 

2009 Tony Phillips Greater London 

2010 Tony Phillips Greater London 

2011 Phillip Jones & Mike Yeomans North East 

Jon Gross Memorial Trophy 

2012 Colin Lilly Western 





2017 David Pepperdine East Midlands 



2020 Karen MacLeod Scotland 

Editor of 

the Year 

in 2019 

Alex 

Brownlee 

and, 

below, in 

2020, 

Karen 

MacLeod 



21

REGIONS & NATIONS 

MSA GB Regions and Nations 

MSA GB is run by its Board of Management, which is made up of the elected 

representatives from each of the 10 regions and nations of Great Britain 

Scotland 

Alex Buist 

67 Juniper Drive, Milton of Campsie, 

Glasgow G66 8HL 

T: 01360 312717 or 07966 366410 

E: chair.os@msagb.com 

North East 

Mike Yeomans 

7 Oak Avenue, Elloughton, Brough 

HU15 1LA 

T: 07772 757529 

E: chair.ne@msagb.com 

North West 

Graham Clayton 

209 Wallasey Road, Wallasey Merseyside 

CH44 2AD 

T: 0151 630 6374 or 07710 541462 

E: chair.nw@msagb.com 

East Midlands 

Kate Fennelly 

T: 07751156408 

E: chair.em@msagb.com 

West Midlands 

Geoff Little 

17 Edward Tyler Rd, Exhall, Coventry 

CV7 9PF 

T: 02476 312942 

E: deptnatchair@msagb.com 

Eastern 

Paul Harmes 

209 Gertrude Rd, Norwich, Norfolk 

NR3 4SE 

T: 07743 232864 

E: chair.oe@msagb.com 

Western 

Arthur Mynott 

9 Hagleys Green Crowcombe, Taunton 

TA4 2AH 

T: 01984-618858 

E: chair.ow@msagb.com 

Greater London 

Tom Kwok 

52B Sutton Road, Muswell Hill, London 

N10 1HE 

T: 0207 226 3440 or 07956 269922 

E: chair.gl@msagb.com 

South East 

Fenella Wheeler 

13 Edward Terrace 

St Leonards On Sea East Sussex 

TN38 9LP 

T: 07469927613 

E: chair.se@msagb.com 

South Wales 

This region is currently in abeyance and 

is supervised by the West Midlands 

22 



Scotland 

North East 

North West 

East Midlands 

South Wales 

West Midlands 

Eastern 

Greater London 

Western 

South East 



23

MSA GB COMMITTEES 

MSA GB Scotland 

Chairman 

Alex Buist 

67 Juniper Drive, Milton of Campsie, 

Glasgow G66 8HL 

T: 07966 366410 or 01360 312717 

E: chair.os@msagb.com 

Deputy Chairman 

Steven Porter 

18 Heron Place, Johnstone PA5 ORW 

T: 07747 600672 

E: stevenporter1@msn.com 

Vice Chairman 

Bob Baker 

68 Porterfield, Comrie, Dunfermline, Fife 

KY129HJ 

T: 07971801150 or 01383 851124 

E: robert.baker16@btopenworld.com 

Secretary 

Brian A Thomson 

Fairmount, South Links Trail Drive, 

Montrose DD10 8EJ 

T: 07775 727603 

E: bat1306@aol.com 

Treasurer 

William Baird 

13 Hawthorn Avenue, Newmains, 

Wishaw, Lanarkshire ML2 9AJ 

T: 07850 496705 

E: liambaird@blueyonder.co.uk 

Editor 

Karen MacLeod 

Cowdonmoor Farm, Uplawmoor, 

Glasgow G78 3BH 

T: 07815 774089 

E: karenreiver63@btinternet.co.uk 

Glasgow & District Branch Rep: 

Bryan Phillips 

141 Tillycairn Road, Garthamlock 

Glasgow G33 5HE 

T: 07989 339646 

E: bryan.phillips@hotmail.co.uk 

Central Strathclyde Branch Rep. 

Peter Harvey MBE, 88 Foxbar Road, 

Paisley, Renfrewshire PA2 OAU 

T: 01505 814823 

E: info@msagb.com 

Lanark Drivers Association 

Judy Hale 

T: 07834539692 

E: judy@wundawheels.co.uk 

Aberdeen Driving Schools Group 

Mark Hewison 

Menie Fishing Station, Balmedie, 

Aberdeen. AB23 8YE. 

T: 07802295905 

E: Flyingcolourss@btinternet.com 

Inverurie Group 

Alan Gray 

T: 07814 059597 

E: alan@agdrivingacademy.co.uk 

24 



MSA GB North East 

Chairman 

Mike Yeomans 

T: 07772 757529 

E: chair.ne@msagb.com or 

msaneast@gmail.com 

Deputy Chairman & 

Regional Editor 

Andrew Burgess 

E: fleetcardrivertrainer@gmail.com 

Secretary 

Yasmin Ajib 

E: yasmin0786@hotmail.co.uk 

Vice Chairman 

Karl Satloka 

contact via Chairman 



25


MSA GB North West 

Chairman 

Graham Clayton 

209 Wallasey Road, Wallasey, Merseyside 

CH44 2AD 

T: 0151 630 6374 or 07710 541462 

E: chair.nw@msagb.com 

Deputy Chairman/Secretary 

Christopher Truesdale 

197 Petersburg Road, Edgeley, Stockport, 

Cheshire SK3 9RA 

T: 0161 480 5925 or 07803 580885 

E: arc.angel@live.co.uk 

Editor 

John Lomas 

7 Devon Street Darwen, Lancashire 

BB3 2JZ 

T: 01254 705999 or 07796 091767 

E: johnstardriving@hotmail.com 

Treasurer 

Geoff Capes 

15 Belfield Road, Reddish, Stockport, 

Cheshire SK5 6NY 

T: 0161 230 6993 or 07976 965372 

E: geoff.at@btopenworld.com 

Committee Members 

Pat Rowell 

25 Knowlesly Road, Darwen Lancashire 

BB3 2EG 

T: 01254 772625 or 07850 484227 

Peter Barnes 

10 Elstead Road, Walton, Liverpool, 

Merseyside L9 6BE 

T: 0151 521 3136 or 07850 579219 

E: peter2drive@blueyonder.co.uk 

Ian Morris 

7 Denning Drive, Irby, Wirral CH61 4YH 

T: 0151 648 8296 or 07714 344086 

E: ian2a@tiscali.co.uk 

26 



MSA GB East Midlands 

Chairman/Secretary 

Kate Fennelly 

T: 07751 156408 

E: chair.em@msagb.com 

Vice Chairman 

Steve Sentance 

T: 07762418233 

E : stevesentance@yahoo.co.uk 

Deputy Chairman & Treasurer 

Tariq Mahmood 

T: 07973 296399 

E: tmahmood64@hotmail.co.uk 

Membership Secretary 

Rob Walters 

T: 07845769926 

E: robbiewalters1972@yahoo.co.uk 

Secretary 

Roger Fleming 

T: 07721 417642 

E: rogerfleming60@gmail.com 

Editor 

Russell Jones 

T: 07710348647 

E: rjadi@hotmail.com 

Committee Member 

Dave Hall 

T: 07793549260 

E: davehallschoolofdriving@gmail.com 

Alan Hatfield 

T: 07763344296 

E: h-sm@hotmail.co.uk 

MSA GB West Midlands 

Chairman 

Geoff Little 

T: 02476 312942 

E: depnatchair@msagb.com 

Deputy Chairman & Secretary 

Ralph Walton 

T: 02476386873 

E: rs _walton@hotmail.com 

Committee 

Stephen Walker 

T: 07719 920568 

E: helldriver_446@yahoo.co.uk 

Carol Hodgkinson 

T: 07966 378258 

E: colin.hodgkinson3@virgin.net 

Treasurer & Editor 

Terry Pearce 

T: 02476 335270 

E: terrysom@aol.com 



27


MSA GB Eastern 

Chairman 

Paul Harmes 

T: 07743 232864 

E: chair.oe@msagb.com 

Living in Norwich 


Michael Lance 

T: 07436 268043 

E: glenroy89@btinternet.com 

Living in Downham Market, Norfolk 

Vice Chairman & Treasurer 

Rod Tipple 

33 Church Close, Chedgrave, Norwich 

NR14 6NH 

T: 01508 521161 

E: rodneytipple@yahoo.co.uk 

MSA GB Western 

Chairman 

Arthur Mynott 

9 Hagleys Green, Crowcombe, Taunton, 

Somerset. TA4 4AH. 

T: 01984 618858 or 07989852274 

E: chair.ow@msagb.com 

Vice Chairman 

Colin Lilly 

7 Bampton, Tamar Road, Weston-Super- 

Mare, North Somerset. BS22 6LD 

T: 01934 514336 or 07768367056 

E: cglilly@btinternet.com 


Kris Ford 

15 Naunton Way, Milton, Weston-Super- 

Mare, North Somerset. BS22 9QW 

T: 07977778259. 

E: kristhebiz@aol.com 

Treasurer 

Mike Buggins 

Brook Cottage, Dauntsey Green, 

Chippenham Wiltshire SN15 4HU 

T: 01666 510673 or 07763553045 

E: mikebuggins@gmail.com 

Editor 

Guy Annan 

100 Wordsworth Drive, Taunton, 

Somerset, TA1 2HL. 

T: 01823 270630 

E: g.annan@alphadrivingtaunton.com 

Committee 

Mike Milburn 

3 The Meads, Milborne Port, Sherborne, 

Dorset. DT9 5DS. 

T: 01963 251153 or 07890542225 

E: mikeslearnandpass@hotmail.co.uk 

Nick Tapp 

25 Marling House, Trinity Way, Minehead, 

Somerset TA24 6GW. 

T: 01643 708962 or 07900900678 

E: niktapp@hotmail.co.uk 

28 



MSA GB Greater London 

Chairman & Treasurer 

Tom Kwok 

52b Sutton Road, London N10 1HE 

T: 07956 269922 

E: chair.gl@msagb.com 

Vice Chairman 

Constantine Antoniou 

15 Mapleton Crescent, Enfield EN3 5RA 

T: 07836 753427 

E: constantineantoniou@fsmail.net 

Deputy Chairman, Secretary 

& Editor 

Alexander Brownlee 

22 Stone Hall Road, London N21 1LP 

T: 07836 763603 

E: abrownlee@virginmedia.com 

Recruitment Officer 

Ray McKerron 

8 Chevely Close, Coopersale, Epping 

CM16 7RL 

T: 07786 453533 

E: laphroig47@gmail.com 


Cheryl Andrews 

19b Tavistock Road, London W11 1AS 

T: 07884 073565 

E: cheryland85@hotmail.com 

Ruth Kingsley 

57 Clowser Close, Sutton, Surrey SM1 4TP 

T: 07941 982005 

E: chrisnruth4ds@tiscali.co.uk 

Pankaj Desai 

26 Holland Park Avenue, Ilford IG3 8JS 

T: 07958 975127 

E: pankajd@live.co.uk 

Janet Stewart 

Withy Cottage, Solesbridge Lane, 

Chorleywood, Herts WD3 5SW 

T: 07900 881756 

E: janetslittlecar@btinternet.com 



29


MSA GB South East 

Chairman & Editor 

Fenella Wheeler 

1b Quarry Crescent, Hastings TN34 3SD 

T: 07469 927613 

E: chair.se@msagb.com 

Deputy Chairman 

Bob Page 

20 Cottage Road, Bexhill On Sea, 

East Sussex TN40 1TG 

T: 07930 656052 or 01424219257 

E: 777bobpage777@gmail.com 

Vice Chairman 

Terence Cummins 

6 Gatehouse Close, Beaulieu Road, 

Bexhill On Sea, East Sussex TN39 3DJ 

T: 07719 697881 

E: Terence.Cummins@btinternet.com 

Treasurer 

Maranda Gould 

6 Wartling Close, St Leonards On Sea 

TN38 9QX 

T: 07754 023948 

E: marandagould@yahoo.co.uk 


Rod Came 

Crown Cottage, Cackle Street, Brede Rye, 

East Sussex 

T: 01424 883333 

E: came@onetel.com 

Oliur Rahman 

124 Sedlescombe Road North, St 

Leonards On Sea, East Sussex TN37 7EN 

T: 07855 349543 

E: oliur1rahman@hotmail.com 

Tina Rixon 

81 Grange, Court Drive, Bexhill On Sea. 

TN39 4AZ 

T: 07736 881238 

E: trrixon@hotmail.com 

Melissa Field 

5 Benson Way, Rye, East Sussex TN31 7FJ 

T: 07841 823147 

E: melissais@ymail.com 

Secretary 

Neil Palmer 

43 Sheerwater Crescent, Hastings, 

East Sussex. TN34 2NY 

T: 01424445322 or 07758365470 

E: passwithpalmer@btinternet.com 

30 



GENERAL INFORMATION 

Useful numbers 

MSA GB 01625 664501 

DVLA 

Driver enquiries 0300 790 6801 

Vehicle enquiries 0300 790 6802 

Road Safety Organisations 

IAM RoadSmart 0300 303 1134 

RoSPA 0121 248 2000 

PACTS 020 7222 7732 

MSA GB Recommended Insurers 

Breakdown, Health Cover, etc. 

HMCA 01423 799949 

MSA GB Recommended 

Accountants 

FBTC 0344 9842 515 

DVSA 

Customer booking service 

Practical Tests 0300 200 1122 

When you call DVSA’s customer service 

centre, make sure you use the fast-track 

service. It’s easy to use and it’ll save you 

time! 

FOR ADI USE ONLY: Call 0300 200 1122 

after 1pm on any weekday. When the 

voicemail activates, dial 25. You will be 

answered and asked for your ADI 

reference number. If it is not an ADI 

calling the operator won’t accept the 

call. 

Please note, you should not give this 

information to pupils or members of the 

public. 

During the Covid restrictions it may not 

be possible to get through to the DVSA 

call centres; if your question is ADI/PDI 

related, you should email 

PADI@dvsa.gov.uk 

or if a general enquiry, contact: 

customer.services@dvsa.gov.uk 



31


The ADI Code of Practice 

About the code 

The Driver and Vehicle Standards 

Agency (DVSA) and the driver training 

industry place great emphasis on 

professional standards and business 

ethics. This industry Code of Practice has 

been agreed between the National 

Associations Strategic Partnership 

(NASP) and the DVSA, and can be seen 

at http://www.n-a-s-p.co.uk/ 

It is a framework within which all 

instructors should operate. These 

professional bodies expect their 

members to adhere to this Code of 

Practice. The current NASP member 

groups are listed at the end of this 

document. 

Personal conduct 

Driver trainers will be professional, 

comply with the law, keep clients safe 

and treat them with respect 

The instructor agrees to: 

n at all times behave in a professional 

manner towards clients in line with the 

standards in the National Standard for 

Driver and Rider Training 

n at all times comply with legislative 

requirements including: 

- the protection of personal freedoms, 

the prevention of discrimination based 

on age, disability, gender, race, religion 

or sexual orientation 

- not using mobile devices like phones 

when driving or supervising client’s 

driving and only when parked in a safe 

and legal place – demonstrating a high 

standard of driving and instructional 

ability upholding safety standards 

including showing consideration for all 

other road users particularly pedestrians, 

cyclists, motorcyclists and horse riders 

- consumer, workplace and data 

protection regulations, the handling, 

storing, use and dissemination of video 

or audio recordings made in or around 

their tuition vehicle 

n avoid inappropriate physical contact 

with clients 

n avoid the use of inappropriate 

language to clients 

n not initiate inappropriate discussions 

about their own personal relationships 

and take care to avoid becoming 

involved in a client’s personal affairs or 

discussions about a client’s personal 

relationships, unless safeguarding 

concerns are raised 

n avoid circumstances and situations 

which are, or could be perceived to be, of 

an inappropriate nature 

n respect client confidentiality while 

understanding the actions to take if a 

client reveals concerns about their 

private lives 

n treat clients with respect and 

consideration and support them to 

achieve the learning outcomes in the 

National standard for driving cars and 

light vans (Category B) as efficiently and 

effectively as possible 

n ensure that their knowledge and 

skills on all matters relating to the 

provision of driver training comply with 

current practice and legislative 

requirements 

n use social network sites responsibly 

and professionally: 

32 



- ensuring that clients’ personal 

information is not compromised 

- ensuring when using social media for 

marketing purposes that what is written 

is compliant with privacy and data 

protection legislation pertaining to 

digital communications, the laws 

regarding spam, copyright and other 

online issues 

- treating other users of social media 

including clients, colleagues and their 

views with respect 

- be careful not to defame the 

reputation of colleagues, the DVSA, 

driving examiners or the ADI Register 

- not distribute, circulate or publish 

footage taken of driving tests from in car 

cameras, without permission from the 

DVSA and the client 

Business dealings 

Driver trainers will account for monies 

paid to them, record client’s progress, 

advise clients when to apply for their 

driving tests and guide them fairly 

through the learning process 

The instructor agrees to: 

n safeguard and account for any 

monies paid in advance by the client in 

respect of driving lessons, test fees or for 

any other purpose and make the details 

available to the client on request 

n on or before the first lesson make 

clients aware of both this code of 

practice and their terms of business 

which should include: 

- legal identity of the school/instructor 

with full postal address and telephone 

- number at which the instructor or 

their representative can be contacted 

- the current price and duration of 

lessons 

- the current price and conditions for 

use of a driving school car for the 

practical driving test 

- the terms which apply to cancellation 

of lessons by either party 

• the terms under which a refund of 

lesson fees may be made 

- the procedure for making a 

complaint 

n check a client’s entitlement to drive 

the vehicle and their ability to read a 

number plate at the statutory distance 

on the first lesson and regularly during 

their training 

n make a record of a client’s progress, 

which will include the number of lessons 

provided, and ensure that the client is 

aware of their progress and future 

training requirement to achieve their 

driving goals 

n discuss with and advise a client when 

to apply for their driving tests, taking 

account of DVSA’s cancellation rules, 

local waiting times and the instructor’s 

forecast of a client’s potential for 

achieving the driving test pass standard 

n not cancel or rearrange a driving test 

without the client’s knowledge and 

agreement, in the event of the instructor 

deciding to withhold the use of the 

school car for the driving test, sufficient 

notice should be given to the client to 

avoid loss of the DVSA test fee 

n ensure that when presenting a client 

for the practical driving test: 

- the client has all the necessary 

documentation to enable the client to 

take the test 

Continued on page 34 



33


Continued from page 33 

- the vehicle complies with all aspects 

of motoring law, displays the instructor’s 

certificate or licence correctly and is 

fitted with an extra interior rear-view 

mirror and correctly positioned L or 

optionally D plates in Wales 

- accompany the client on their 

practical driving test and listen to the 

debrief, when requested to do so by the 

client. 

Advertising 

Driver trainers will take care to 

advertise and promote their businesses 

in a clear and fair manner 

The instructor agrees that: 

n the advertising of driving tuition 

shall be clear, fair and not misleading 

n any claims made in advertising shall 

be capable of verification and comply 

with current CAP Advertising Codes 

n advertising that refers to pass rates 

should not be open to misinterpretation 

and the basis on which the calculation is 

prepared should be made clear. 

- if a client believes that their instructor 

is not providing a satisfactory business 

service they can contact their local 

Citizens Advice Bureau for guidance 

- if clients are unhappy with their 

instructor’s professional service, the 

client can contact the ADI Registrar by 

emailing adireg@dvsa.gov.uk 

Current NASP members are: 

n Approved Driving Instructors National 

Joint Council (ADI NJC) 

n Driving Instructors Association (DIA) 

n The Motor Schools Association of Great 

Britain (MSA GB) 

Copyright © NASP 

Conciliation 

Driver trainers will deal promptly with 

any complaints received and aim for 

speedy resolution of any grievances 

The instructor agrees that: 

n complaints by clients should be 

made in the first instance to the driving 

instructor, driving school or contractor 

following the training provider’s 

complaints procedure 

n if, having completed the procedure, 

the client has been unable to reach an 

agreement or settle a dispute further 

guidance may be sought: 

34 



ADI Terms of Business 

It is important that you present 

yourself to pupils in a business-like 

fashion. One of the ways MSA GB 

members do this is to use our 

exclusive Terms of Business, which 

you can download free from our 

website. 

They set out the ‘rules’ that will govern 

the relationship between the ADI and 

the pupil in a professional manner. 

They ensure the ADI is not out of 

pocket... and that any breaches of the 

contract entered into between ADI and 

pupil are recoverable in a court of law if 

necessary. 

Are these terms... really necessary? 

Many ADIs say they have never needed 

them because nothing ever goes wrong. 

Others state that they have the details 

for cancelling lessons printed on their 

appointment cards and that is all they 

need, while others think it’s enough to 

sign up to the DVSA’s Code of Practice. 

They are wrong. The purpose of the 

DVSA’s Code of Practice is to set out how 

the ADI will behave towards the pupil; 

putting cancellation terms on your 

appointment cards only covers you for 

missed lessons. The MSA’s Terms of 

Business cover far more issues and 

places a number of conditions on to the 

client. 

Of course, for the vast majority of 

business transactions between trainers 

and pupils, nothing goes wrong, but like 

most business deals, it is only when 

something goes wrong that you need a 

written note of what the agreement was. 

The MSA GB Terms and Conditions of 

Business try to make sure that all bases 

are covered and your business is 

protected. 

The terms cover the simple things 

– such as cancellations – as well as prices, 

lesson duration and other matters. They 

also set out what the pupil has to do 

regarding their licence and the 

responsibilities they have towards their 

ADI. 

Need some examples? How about 

this story overleaf, about the ADI, the 

L-test candidate and the bus lane? 

See page 36 



35


ADI and the L-test bus lane problem 

The situation: An envelope drops 

through your letter box stating that your 

car was photographed by CCTV in a bus 

lane during its period of operation and 

you are required to pay a fine. You don’t 

recall this incident and on checking your 

diary you realise the car was out on an 

L-test at the time of the incident. 

Your predicament: As the owner, 

registered keeper, leaser or person 

responsible for the vehicle you are 

required to pay the fine. Unlike an 

offence like speeding, the law requires 

you to pay, not to provide details of the 

driver. 

The resolution: Clause 12 of the MSA 

GB recommended Terms of Business 

clearly state: ‘During an official driving 

test the client is in charge of the vehicle 

and is liable for any fines or charges 

levied as a result of any motoring offence 

committed.’ Therefore you are able to 

claim the fee from the client. 

That’s why you need the reassurance 

of having the MSA GB’s Terms of 

Business behind you. It also covers you 

for missed lessons when the pupil fails to 

show, and explains the pupil’s 

responsibilities to you and your tuition 

vehicle, as well as setting out your own 

responsibilities to your pupils. 

36 



Incident Procedure 

The MSA offers many services to its 

members but this is one we hope you 

never have to use: it’s the correct 

procedures to follow in the event of a 

traffic incident. 

However, if you are involved in a crash 

and you follow these procedures, it 

should help to speed up any insurance 

claim. 

Stop 

After being involved in any collision 

which involves someone else, the law 

requires you to stop. If you are able, 

switch all engines off and do not smoke. 

n Try to warn other traffic. 

n Move away from the immediate 

scene if you are going to use a mobile 

phone. 

Police 

If there are any injuries, call the police. 

You should also call them if you feel 

anyone else involved has committed an 

offence or if you have caused damage to 

someone else’s property. 

The police may ask you to produce 

your documents. If you do not carry 

them with you, you will have to take 

them to a police station you nominate. 

Injuries 

Call an ambulance. Tell them the 

number of people who are injured. Try to 

help others if you can, but do not move 

them. Remember, someone who does 

not look injured may well have internal 

injures or be suffering from shock. 

Information 

Take time to ask any witnesses for 

their name(s) and address(es) or, if you 

are unable to speak to a witness, take a 

note of the registration number(s) of the 

vehicle(s) they are travelling in. 

Take the name(s) address(es) and 

telephone number(s) of all parties 

involved in the accident and their 

insurance details if they have them. 

Also take note of how many occupants 

are in each vehicle. You will also need 

the make, model and registration 

numbers of the vehicles involved and 

take lots of photos of the scene and 

surrounding area as well as the damage 

to the vehicles. 

Once you have left the scene of the 

accident you should contact your 

insurers as soon as possible, especially if 

you feel that you were at fault, if you or 

the other party has any injuries or if you 

feel there is something suspicious. 

Your insurance company will want to 

know the following information: 

n police officer’s ID and police station; 

n weather conditions; 

n were any lights on the vehicles?; 

n exact time and location of the 

accident; 

n colour and damage to any other 

vehicle or property; 

n all declared injures; 

n the condition and width of the road; 

was the horn sounded?; 

n and were any signals in use? 

Continued on page 38 



37


Continued from page 37 

It is useful to make a quick sketch of 

the crash scene, adding in relevant 

details so you can refer to them later. 

Obviously, as nearly everyone travels 

with a camera on their phone nowdays, 

take photos of the scene, too. Make sure 

you take pictures of road markings and 

areas of damage on the car. This will 

help your insurer if there are any 

disputes. 

Take note, too, of any road signs and 

markings, traffic lights, etc, note the 

position and colour of any vehicles, the 

names andwidths of roads. 

Note how far away from the kerb you 

and other parties involved are, any skid 

marks and to which vehicle they belong. 

Make a note of the position of any 

witnesses in relation to the accident 

scene; you will also need to note the 

direction of travel and estimate the 

speed of any vehicles before the 

accident occurred. 

If you can mark on your sketch which 

way is north, it may help avoid confusion 

later. 

Remember to note: 

n Position of vehicles 

n Direction of travel 

n Speed before impact 

n Road names 

n Obstructions to vision 

n Which way is north gradients 

n Weather: dry/wet/snow/ 

n Skid marks & road 

n Visibility: good/misty/fog/ice/sunny 

n Road markings, signs 

n Road conditions: dry/wet 

n Traffic: heavy/light 

n Occupants of other cars; How many 

were in each car 

n Width of accident sketch 

38 



New licences, plates reflect exit from EU 

To mark the first anniversary of Brexit, 

the Government unveiled new designs for 

driving licences and number plates without 

the EU flag, with the first batches issued 

from 1 January 2021. 

While existing licences and number plates 

will still be valid, the new versions will be 

issued to everyone renewing a licence or 

getting one for the first time. 

The new designs coincide with the 

beginning of a number of agreements 

recently made between the UK and member 

states for British drivers, making it easier 

for Britons to drive in the EU when existing 

restrictions end. 

Thanks to these agreements, UK drivers 

who hold photocard licences will not need 

an international driving permit to drive in 

any of the 27 EU member states, Iceland, 

Norway, Switzerland or Liechtenstein. UK 

drivers won’t need to display a GB sticker in 

most EU countries if their number plate has 

GB or GB with a Union Flag on it. 

Although national restrictions are still in 

place, and people should not be travelling 

internationally unless for work or other 

legally permitted reasons, these new 

arrangements mean that Britons can easily 

drive in the EU for years to come 

Transport Secretary Grant Shapps said: 

“Changing the designs of our driving 

licences and number plates is a historic 

moment for British motorists, and a 

reassertion of our independence from the 

EU, one year on from our departure. 

“Looking to the future, whether it’s for 

work or for holidays abroad, these changes 

mean that those who want to drive in the 

EU can continue to do so with ease.” 

Driving licences and number plates can 

be renewed online. 

The new licences have 

dropped the EU flag for 

the Union flag, though 

driving rights within the 

EU remain 



39

MSA Annual Report 2021

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