ABC #402

BUS OPERATOR ATTAINS KEY
CUSTOMER SERVICE STANDARD
Transit Systems NSW has been
‘recertified’ to ‘Integration Level’ on
the International Customer Service
Standard (ICSS), it confirms recently.
With the assessment evaluating
the service, financial/governance,
operational, and learning and
growth perspectives of the
organisation, the ICSS rates
progress in terms of ‘intention’,
‘implementation’ and ‘integration’.
The ICSS applies a balanced
scorecard methodology to assess
the efficiency and effectiveness of
an organisation’s strategy and is the
world’s leading customer service
management-system measuring
tool, it explains.
The process of certification takes
a whole-of-organisation view and
challenges an organisation to
consider if it adopts an authentic
customer focus in all decision
making, it adds.
Transit Systems NSW is part of
the SeaLink Travel Group, Australia’s
largest integrated land and marine,
tourism and public transport service
provider, the organisation states.
SeaLink Travel Group CEO Clint
Feuerherdt says the escalated
certification of ‘Integration Level’
is a testament to the entire Transit
Systems team, which continually
strives for customer service
excellence.
“The 2020 ICSS Certification
Assessment highlighted our
commitment to customer service
as a whole journey, recognising that
there are many complex parts to
our business, but our ultimate aim is
to promote a culture that puts the
customer at the centre of everything
we do,” he said.
“The recertification and
achievement of a higher placement
demonstrates that our team is
Above:
SeaLink Travel
Group CEO Clint
Feuerherdt says
the escalated
certification of
‘Integration Level’
is a testament to
the entire Transit
Systems team.
passionately striving for continued
improvement across a range
of social and environmental
considerations, addressed through
strategic planning and our customer
charter, allied to our culture, systems
and processes.
“We are so proud of our team for
their vision to enhance our customer
service standards, and promote a
culture of positive change.
KNOW YOUR WAY
AROUND A BUS?
LOOKING FOR A CHANGE?
TECH SAVVY AUTO ELEC / TECHNICIAN REQUIRED.
Parts Supply Solutions / Hanover Displays supply high quality products
to OEMs, Tier 1s, government fleets and small family businesses. We
are looking for an experienced technician to join our team.
Located in the eastern suburbs of Melbourne, this role involves
installation of CCTV systems, next stop passenger information systems
and more, along with commissioning, inputting data into our computer
systems and web portals, programming of displays and next stop
information programs and helping clients resolve technical issues along
with fault finding and repairs.
This role is very varied dealing with several different sorts of electronic
equipment installed on buses. You must be able to work autonomously,
be flexible, have excellent communications skills and an outstanding
work ethic.
• A minimum of 2 years experience working on heavy vehicles –
preferably Buses.
• Auto electrician qualification (preferred)
• Experience in CCTV installation and commissioning would be an
advantage
• Security Licence would be an advantage
• Cabling Licence would be an advantage
• Current Victorian Drivers Licence
• High level technical skill
• Be prepared to travel interstate
We will provide a highly competitive salary package to the right person,
and you will benefit from working within a small business in a role that
differs each day.
If you feel you have the skills we require please apply to
fwatson@partssupply.com.au
www.partssupply.com.au
busnews.com.au February 2021 ABC
11