April 2021 COVER WEB

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‘Gimme’ That Old-Time Management Comparing management practices from ‘the good old days’ to modern-day approaches EDITOR’S NOTE: Chuck Violand founded Violand Management Associates in 1987 with the objective of helping owners of small businesses build profitable businesses for their long-term professional and personal success. As an author and popular keynote speaker, Violand is a respected authority on entrepreneurial small businesses, having spent over thirty years as both a business consultant and an executive coach. Violand is a regular contributor to trade journals and newsletters and is the author of the popular weekly leadership series Monday Morning Notes. Violand Management Associates, LLC is a consulting firm working internationally to help entrepreneurial companies achieve sustained profitable growth. Visit them at violand.com or contact them at 1-800-360-3513. BY CHUCK VIOLAND Over the years, I’ve written extensively on the subject of leadership as it applies to small businesses to help owners guide their company in a business environment that seems to change at the speed of light. Lately, I’ve found myself asking what’s so wrong with some of the old ways we employed in the past to manage our people? Why does everything have to be so touchy-feely these days? Are we so concerned with being politically correct that we can’t simply say what we’re thinking anymore? Whatever happened to being direct in our management of people? You know ... tell it like it is; say what you mean; don’t sugar coat it, soft peddle it, or obscure your real meaning with subtleties. Or, as a former office manager of mine used to tell me whenever I wasn’t communicating clearly, “If you’ve got something to say, by all means say it.” With these questions in mind, I thought this would be a good time to investigate a few of the tried-and-true management styles to see if they still hold water, rather than simply throwing them out in favor of the newest theories du-jour coming down the pike. By exploring some of the old techniques, perhaps we’ll gain a greater appreciation for the newer ones. Let’s start by looking at a few communication styles I’ve seen employed in managing people. MANAGEMENT BY BLUNT COMMUNICATION Small business owners are not usually given to long-winded communication. They prefer giving short, concise answers to the questions they are asked. They prefer even shorter sentences when it comes to them needing to give directives or feedback to their people. In the interest of efficiency and not wasting time on flowery ways of communicating, many have gone to a short-and-snappy, three-word management style. “Are you nuts?!” “Get over here!” “Get outta here!” And the ever popular, “Knock it off!” When feeling especially chatty, they’ll expand their directive by adding a name like “Bucky” to the end of the sentence. So now it sounds like, “Knock it off, Bucky!” (My apologies in advance to anyone named Bucky.) Shrinking things even further, some managers have gone to oneword communication. “ Hey!” “You!” “What?!” “Chill!” And, of course, the invective that conveys one’s disgust with any situation, “Seriously?!” Some have even carried this to the extreme by eliminating words from their communication altogether. Instead, they’ve mastered the physiologically difficult skill of raising only one eyebrow, shaking their head, or simply uttering an assortment of grunts, groans, and snorts … before walking away. Now that I think about it, the reason these techniques may have worked in the past is that people actually needed jobs. They were willing to put up with lousy communication to make sure their families were fed. Those days are long gone, as anyone who has tried finding qualified workers in today’s market can attest. 20 | PRESSURE WASH NEWS | VOL. 2, NO. 2 | SPRING 2020
REGISTER NOW! visit ceta.org/annual-convention For live interaction and education! Featured Keynote Speakers visit ceta.org/speakers for details TED MA POWERCLEAN ® 2021 KICKOFF KEYNOTE SPEAKER “Multiply Your Influence” How to Be the Leader People Want to Follow DAVID AVRIN “Your Customers Are Changing! Ted Ma is an international keynote speaker, author, and leadership expert who works with organizations to develop their next generation of leaders. Are You?” In this eye-opening, high-content and very entertaining presentation, popular Customer Experience and Marketing expert David Avrin, CSP shines a light on a profound shift in customer expectation. DR. BART BASI “Out With the Old and In With the New” Business Succession Planning and the New Tax Laws Dr. Basi, a long-time CETA favorite, will discuss of the new tax laws and their impact on a company’s cash flow including legal structures for businesses and ways to minimize tax liabilities. CETA and PWNA will co-locate their trade show again in 2021. The two associations coming together will bring incredible opportunities for attendees. While both associations will remain independent and have events on their own, CETA and PWNA share one goal: Two Teams. One Vision. Advancing the Industry forward. 2021 ANNUAL CONVENTION POWERCLEAN ® Trade Show, Business Meeting, Opening Reception, Seminars, Women of CETA, and celebrating all in one facility! POWERCLEAN 2021 Golf Tournament Thurs, Sept 9 th , 2021 8:00am Shot Gun Start Prizes, Wonderful Atmosphere, & Includes Lunch! Register Today ceta.org/powerclean-golf-tournament Women of CETA Annual Meeting & Luncheon Date: Thurs, Sept 9 th , 2020 Time: 11am - 1pm Location: Hyatt Regence| Room: TBA Come join the Women of CETA to celebrate its Annual Meeting. It’s a forum where we can visit, enjoy fellowship, and have fun! Register Today ceta.org /women-of-ceta 2021 EXHIBITORS CETA Host Hotel Hyatt Regency New Orleans 601 Loyola Avenue New Orleans, LA 70113 504.561.1234 For Reservations visit ceta.org/annual-convention Limited Exhibit Space Available! Your Industry Trade Show|Working for you all year long The ONLY Trade Show with the top Manufacturers, Suppliers, and Distributors in the Industry. • Member only event (all attendees are members of the Industry) • Awesome Give-Aways • Outdoor Demos • Technical Updates for the Industry • Opportunities to Network with members of the Industry • Best Opening Reception in the Industry Opening Reception Sponsored in part by GENERAL PUMP Not a member? Contact CETA today! www@ceta.org| 800.441.0111 | info@ceta.org (as of 03/10/2021)
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April 2021 COVER WEB

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