ADN SPRING 2023 web
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
VOL. 8, NO. 2 SUMMER <strong>2023</strong><br />
Now Let’s Try To<br />
Get Along...<br />
INTRODUCING:
CLEARLY<br />
UNBREAKABLE<br />
DIAMOND<br />
PLATE®<br />
CERAMIC PAINT<br />
COATING<br />
Two year guaranteed protection<br />
Improves gloss up to 10%<br />
Q:<br />
What is Diamond Plate?<br />
A: Diamond Plate is a nano ceramic polymer coating that reacts with your vehicle’s<br />
clear coat finish to form a second layer and thicker coating for added protection.<br />
These highly cross-linked coatings are extremely weather resistant, provides UV<br />
protection, wear and acid rain resistance. These coatings are so durable they are<br />
used widely in the aerospace industry.<br />
Our Warranty Protects Against<br />
• ACID RAIN<br />
• BIRD DROPPINGS<br />
• INSECTS<br />
• HARD WATER SPOTS<br />
• EXPOSURE TO THE SUN<br />
CAUSING FADING, CHALKING,<br />
LOSS OF GLOSS<br />
Complete POS<br />
Signage Available!<br />
The Diamond Plate 2 Year Warranty<br />
Is backed by an A+ insurance carrier.<br />
Therefore, if a claim is filed, both consumers<br />
and installers<br />
will never have to pay<br />
for the price of repair.<br />
Diamond Plate Kit Includes:<br />
• 1 Vile of the Patent Pending Diamond Plate<br />
• VisionBlade Hydrophobic Windshield Protector<br />
• Gloves<br />
• Applicator<br />
• Microfiber Finishing Towel<br />
• P.O.S. Customer Hand Outs<br />
• The Diamond Plate Warranty<br />
$82. 00<br />
per/kit<br />
Desk Topper Pop Up Sign<br />
www.SIMONIZ.com<br />
Simoniz USA, Inc, 201 Boston Turnpike, Bolton CT, 06043, 800-227-5536
CONTENTS<br />
One More<br />
Thing.......................... 3<br />
All Abouth<br />
That Stain ................. 4<br />
Innovations .............. 6<br />
Pinto or Porsce ......... 7<br />
Industry<br />
Dirt............................. 10<br />
IDA<br />
Column..................... 18<br />
Dr.<br />
Detail.......................... 18<br />
Hello, friends, and happy summer.<br />
ONE MORE<br />
THING<br />
The winter and even the spring was brutal here in Upstate New York, so I am happy to have the sun shining<br />
overhead. I know in the last issue of Auto Detailing News I wrote about the passings of Chris Evans and<br />
Daryl Lyons, two industry magnates who were always so kind to me. I have had the pleasure of getting to know<br />
Chris’s partner, Jaqueline Hawkins. Jaqueline is an amazing person, and through her grief, has been able to<br />
help others. “Thank you so much for helping us share this information. Yes, missing him is hard but this labor<br />
of love is a great distraction,” she wrote to me. So, in her honor, and in Chris’s memory, I would like to use the<br />
forum to promote his charity.<br />
The Christopher Evans Foundation is designed to educate individuals in the best practices in detailing, vehicle appearance improvements<br />
(window tinting, paint protection film, paint correction, etc.), and safety on the job site. The Foundation focuses primarily<br />
on training at-risk youth and returning citizens on Chicago’s South and West sides, and preparing them for entry level employment<br />
or the opportunity to become an entrepreneur; and/or expand their service offerings.<br />
For more information, please contact his friend and mentor<br />
Robert “Bob” Wrasman atrobertwrasman@gmail.com.<br />
Until next time,<br />
Meeting of<br />
the Minds.................. 23<br />
Where is the industry<br />
headed, Part 1<br />
CALENDAR OF EVENTS<br />
VOL. 8, NO. 2 | SUMMER <strong>2023</strong><br />
Publisher: Jackson Vahaly<br />
Editor: Debra Gorgos<br />
Design: KBA Designs<br />
Auto Detailing News is published<br />
4 times per year and is independently<br />
owned by Jackson Vahaly.<br />
Web address is<br />
www.autodetailingnews.com<br />
All inquiries should<br />
be directed to:<br />
Auto Detailing News<br />
110 Childs Ln. Franklin, TN 37067<br />
jacksonv@autodetailingnews.com<br />
Copyright © <strong>2023</strong><br />
Two Dollar Media, Inc./Auto Detailing News.<br />
All Rights Reserved.<br />
Sept 21 & 22,<br />
<strong>2023</strong><br />
Carwash Show Europe<br />
EXPO Greater Amsterdam<br />
The Netherlands<br />
Oct 2-4,<br />
<strong>2023</strong><br />
Northeast Regional<br />
Carwash Association<br />
Atlantic City Convention Center<br />
Oct 21-Nov 3,<br />
<strong>2023</strong><br />
SEMA Show<br />
Las Vegas<br />
Convention Center<br />
Feb 1-4,<br />
2024<br />
Mobile Tech Expo 2024<br />
Gaylord Palms Resort<br />
Orlando, Florida<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 3
ALL<br />
ABOUT<br />
THAT<br />
STAIN<br />
Blood<br />
There is an emotional and physical<br />
toll a blood-stained interior can have<br />
on a car detailer. From a spot to a large<br />
amount can be unnerving. Also, the removable<br />
process can be challenging. But,<br />
why? Why is blood so hard to remove?<br />
Here is your answer.<br />
Serum?!<br />
Proteins?!<br />
Yes, that and more. Blood contains<br />
both liquid (plasma and serum) and solids<br />
(red blood cells, white blood cells,<br />
platelets and proteins), according to the<br />
National Forensic Science Technology<br />
Center (NFSTC).<br />
We all know that when blood leaves<br />
a body, it is in liquid form. But, then<br />
the blood starts to clot, forming a solid<br />
surface. The way blood clots is great<br />
for personal injuries, however that clotting<br />
is part of why it stains materials so<br />
well. “Except for people with hemophilia,<br />
blood will begin to clot within a few<br />
minutes, forming a dark, shiny gel-like<br />
substance that grows more solid as time<br />
progresses,” stated the NFSTC.<br />
Here are the ways<br />
detailers have<br />
removed blood stains.<br />
Back in 2015, Scott Gray, owner of<br />
Soapy’s Auto Wash in Idaho Falls, Idaho,<br />
shared: One of the worst stains we ever<br />
tackled was from a guy who had a minivan<br />
and had shot and killed a deer in Texas.<br />
…He successfully cut up and put the<br />
deer into a large cooler that he sat on the<br />
rear passenger seat for the three-hour trip<br />
from Texas to Idaho. The small drain plug<br />
in the cooler was accidentally left open.<br />
The blood from the meat then drained<br />
onto the seat and the floor throughout the<br />
three-hour drive home. …Blood ended<br />
up draining through the seat fabric and<br />
all the way into the foam cushion.<br />
Gray shared that they had to remove<br />
the seat cover to extract the blood out of<br />
the cover and the underlying foam cushion,<br />
which the blood had seeped into. “We<br />
had to do multiple flushes on the foam<br />
cushion. We then gave it a heavy dose of<br />
odor eliminator and a healthy dose of<br />
ozone and put it back together. The carpets<br />
were also soaked with blood so a good bit<br />
of extraction was needed there. We used<br />
some odor neutralizer during the process<br />
and then gave it a healthy dose of ozone.”<br />
A user on carwashforum.com shared<br />
with Auto Detailing News his steps in removing<br />
blood due to a self-inflicted gunshot wound,<br />
back in 2016, he shared: There was a bulge<br />
in the roof from the bullet. Hair with "pineapple<br />
brain parts” attached. Pieces of skull<br />
and hair. Tons of blood.<br />
“We dressed in full body protection<br />
goggles, trash bags and respirators. The<br />
first step was to clean everything with<br />
COLD water first. This is normally backwards<br />
but when cleaning blood, you want<br />
cold water first so the temperature of the<br />
blood is below body temperature and can't<br />
carry any disease. So cold water extraction<br />
and cold water rinsing (without splattering)<br />
the entire interior was first, and then<br />
we started over with the normal procedure:<br />
Detergent, solvent, then hot water<br />
extraction, steam, and all your normal<br />
steps.” He then said they stayed fully covered<br />
in rain suits, trash bags, even welders<br />
face masks and helmets until all of the<br />
blowing of steam, air, and water was completed.<br />
“Then a medical product from the<br />
local janitorial/custodial supply killed any<br />
living blood-born diseases,” he shared.<br />
The vehicle went on to be used by a<br />
family member. “Of course,” he shared,<br />
“a tremendous amount of rinsing was necessary,<br />
under carpets and the interior, so if<br />
you live in a dry desert climate like Utah, it<br />
is an advantage because water evaporates<br />
and dries out quickly. I think in humid environments,<br />
like the coasts, the job would<br />
take a few days, but we are able to do it in<br />
five hours, along with six other normal jobs<br />
that day.” The hardest part, he said, is just<br />
mentally preparing yourself in the beginning.<br />
“You have to look at blood and brain<br />
pieces and it took me an hour of talking to<br />
myself and looking at it as a job and sort of<br />
mentally blocking out the idea of it being<br />
blood, piss, crap and skull and brain parts.<br />
Getting mentally prepared was and is the<br />
hardest part of these jobs. Then the sweat<br />
of the protective gear is the next hardest<br />
part. Also having to start all over with a normal<br />
detail after the initial detailing. Then,<br />
the final hardest part might is the customer<br />
picking up the vehicle. Emotions are involved<br />
and people can be very touchy when<br />
their spouse is gone. It can be intense.”<br />
4 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
INNOVATIONS<br />
Introducing new & improved products for professional auto, boat & motorcycle detailers.<br />
Detailing forum<br />
Auto Detailing News magazine has<br />
introduced a new online forum for<br />
detailers. Prodetailerforum.com is the<br />
central hub where professional detailers<br />
around the country can network,<br />
learn, trouble-shoot, get business operation/marketing<br />
advice, train, and<br />
share their experiences cleaning cars,<br />
motorcycles, boats... you-name-it.<br />
"A well-executed forum's utility<br />
value surpasses other social media platforms<br />
due to its organizational accessibility<br />
structured around specific topics/questions,<br />
and its efficient, archive<br />
searchability."<br />
Detailers are encouraged to visit<br />
and register at www.prodetailerforum.<br />
com. Forum participants are automatically<br />
entered into monthly drawings<br />
for supplies (see ads in this issue.)<br />
Detailing dictionary<br />
Detailers Dictionary Volume 2: The Industry Standard<br />
is the follow-up to the successful Detailer<br />
Dictory: Detailers Little Black Book, by the late<br />
and great Christoper Evans. Detailers Dictiornary<br />
Volumn 2 is easy to understand, offers up:<br />
• Countless definitions and terminology<br />
• Photos of the latest industry tools and<br />
products.<br />
• Facts and tips to make detailers more<br />
efficient<br />
• Charts explaining various industry issues.<br />
• Customized quizzes to test a detailer’s<br />
knowledge of detailing<br />
Solvent-based tire dressing<br />
Malco ® Products, Inc. of Barberton, Ohio, announced the introduction of KO<br />
Solvent-Based Tire Dressing to the Malco Automotive line of professional detailing<br />
products. This cost-effective, ready-to-use solvent-based, silicone dressing is ideal for<br />
use on tires, moldings, dashboards, door panels, bumpers, and vinyl floor mats. This<br />
new dressing is VOC compliant and helps keep tires and vehicle surfaces looking “likenew.”<br />
“KO Solvent-Based Tire Dressing beautifies tires, dashboards, door panels, and<br />
more with a quality finish at a great value,” said Mike Goldstein, Malco Global Product<br />
Manager. “KO Solvent-Based Tire Dressing rounds out our line of KO products and<br />
offers customers a cost-effective dressing that gets the job done.” KO Solvent-Based Tire<br />
Dressing is VOC compliant and can be sold in all 50 States. The ready-touse formula<br />
can be sprayed onto tires or wiped on with an applicator, leaving a nice, even finish. The<br />
product is available in a 5-gallon size from Malco distributors.<br />
6 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong><br />
Car cleaning accessory<br />
Hozeez, by Bishop Innovations, is the solution to the age old problem of trying to wash the<br />
car without the hose getting stuck under the tires. It is easy to use and durable. Simply drop<br />
the Hozeez on the ground and kick it under the tire. No careful placement is required. Due to<br />
its unique patent pending design, it actually gets pulled more tightly under the tire when the<br />
hose pulls against it, instead of being pulled out like cheap competitive products. When done<br />
washing the car, simply rinse the Hozeez off and toss them in your car wash bucket for storage.<br />
Hozeez is molded in high visibility yellow plastic so you can’t miss it when putting away<br />
the rags and buckets. If you do forget it’s under the tire, no problem – Hozeez is tough tested.<br />
For most situations, a pair of Hozeez will allow you to pull the hose around the car without<br />
it getting stuck, though some people still like to use four.<br />
Bishop Innovations is a family-owned business which produces all of its products in America.
FUN AND<br />
GAMES<br />
Which<br />
one is the:<br />
Porsche<br />
or Pinto?<br />
It's no secret that detailers know their cars. But,<br />
let's put the skills to the test. Can you tell the make,<br />
model and year of each vehicle posted below?<br />
Answers are on the bottom of the page. Good luck!<br />
1 2 3 4 5 6 7<br />
1. 2021 AUDI Q5 2. 2019 CHRYSLER PACIFICA 3. 2017 FORD KING RANCH 4. 2021 HONDA PILOT 5. 2018 JEEP CHEROKEE 6. 2014 TOYOTA CAMRY 7. <strong>2023</strong> DODGE RAM<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 7
DETAIL<br />
DOCTOR<br />
Do the Safety Checks!<br />
Make sure you’re taking all of the necessary<br />
precautions when it comes to chemicals<br />
Bud Abraham is Founder and President Emeritus of DETAIL PLUS Car Appearance Systems, with more than 40 years<br />
of experience in the car care industry as a manufacturer, operator, distributor and consultant. He writes articles and gives<br />
seminars on the subject of auto detailing throughout the automotive industry. He can be reached at buda@detailplus.com.<br />
By Bud Abraham, The Detail Doctor<br />
buda@detailplus.com<br />
This article will deal with safety tips<br />
that are often overlooked or ignored by<br />
detailers that can protect you, your workers<br />
and reduce risks in the detail business.<br />
When working with cleaning chemicals,<br />
it’s the little things that trip you up,<br />
the big things are obvious, such as reading<br />
product instructions and making sure<br />
products are properly labeled. It’s the little<br />
things, such as using the proper dilution,<br />
that are sometimes not so obvious and can<br />
cause problems for detailers.<br />
Read the SDS and the<br />
Instructions Label<br />
Let’s start with the more obvious<br />
tips. Just because these best practices seem<br />
like no-brainers, it doesn’t mean everyone<br />
follows them. It seems that once a detail<br />
business owner has been at it a while, or<br />
the detailers have been on the job a few<br />
months, many mistakenly think they no<br />
longer need to read product instructions.<br />
No matter how long you’ve been at it,<br />
you need to read the labels. As a business<br />
owner, do it in front of your employees<br />
and then quiz them on the safety and<br />
product instructions.<br />
Always start a cleaning job by reading<br />
the product instructions, then follow up<br />
by following the instructions.<br />
Always Avoid Mixing<br />
Chemicals<br />
Jokingly, many in the industry call<br />
detailers “mixologists.” That is, without<br />
a degree in chemistry they believe they<br />
know more than a degreed chemist when<br />
it comes to making chemicals.<br />
But this is a very serious mistake that<br />
can cause both physical harm and damage<br />
to vehicles. Mixing incompatible chemicals<br />
is a big no-no. Did you know that mixing<br />
chlorine bleach with ammonia or an acidic<br />
cleaner will inadvertently create a poisonous<br />
gas that should not be inhaled?<br />
Detailers are famous for mixing up<br />
their own cleaning concoctions, but if you<br />
mix the wrong products, you can create<br />
some toxic gasses.<br />
Detailers will often mix the degreaser<br />
with the disinfectant and a little bleach to<br />
make what they are cleaning even cleaner.<br />
As a business owner you must train your<br />
employees not to do that, even though it’s<br />
an ongoing struggle.<br />
This lack of label-reading and misguided<br />
mixing are the two most common<br />
cleaning chemical mistakes committed<br />
by far too many in the detailing industry.<br />
Continue reading for more information<br />
on mistakes that can make a big difference<br />
in both safety and cleaning effectiveness.<br />
Measure Carefully<br />
REMEMBER: Chemical dilution<br />
instructions are not suggestions, they are<br />
instructions to ensure a product works as<br />
intended. Measure out the exact amount<br />
of product and water specified on the<br />
label rather than following the glug-glug<br />
technique of freehand pouring.<br />
Far too many in the industry think,<br />
“just a little bit more will do wonders.”<br />
The reality is that using a bit more doesn’t<br />
help. For example, put too much dishwashing<br />
soap in a bowl of water and then<br />
put your hands in the solution. You will<br />
immediately feel how sticky it is and find<br />
you’re having a difficult time getting it off<br />
your hands without several rinsings. This<br />
exercise will help you realize that using a<br />
solution with too much cleaning product<br />
will add a film to surfaces that will be difficult<br />
to remove and will leave a sticky film<br />
that attracts more soil.<br />
Not only is using the wrong dilution<br />
inefficient and expensive, it also can be<br />
harmful to health.<br />
Chemicals are manufactured so they<br />
rinse freely. If you use them at two times<br />
their recommended strength, the film<br />
they leave can attract dirt or pathogens.<br />
If you use a dilution that is too weak, it<br />
won’t clean the surface or eliminate any<br />
pathogens it was created to kill.<br />
You should have a measuring cup or<br />
spray bottle with measuring increments<br />
readily available for you and your workers<br />
to use. Better yet, purchase a dilution<br />
station that automatically dispenses chemicals<br />
at the correct dilution. If you purchase<br />
enough chemicals from a supplier they<br />
may provide one at no cost. In any case<br />
they will pay for themselves in the long run.<br />
Temperature is<br />
Important<br />
Few detailers realize that the water<br />
temperature, when diluting cleaning<br />
chemicals is important. It is estimated that<br />
warm water can increase the cleaning capability<br />
of a chemical by 10% to 15%.<br />
While this is true for most chemicals,<br />
many products do require mixing them<br />
with cold water in the chemical bonded<br />
to the solution.<br />
Using the Correct<br />
Product<br />
Another overlooked process, that far<br />
too many in the detail business overlook,<br />
is choosing the right chemical for the job.<br />
To save money or from plain ignorance<br />
some detailers use some chemicals to do<br />
a job they’re not made for. For example<br />
using your engine degreaser as the go-to<br />
product for engines, wheels, tires, carpets,<br />
vinyl/leather, etc. Of course, an aggressive<br />
product like an engine degreaser will<br />
work as most contain ‘sodium hydroxide,<br />
which is an aggressive caustic that<br />
is formulated to ‘burn soil’ off of a surface.<br />
That might work for an engine, but<br />
imagine what it can do to wheels, carpets,<br />
leather, etc? On the other hand, when using<br />
too weak a product the detailer will<br />
have to scrub too aggressively, which can<br />
damage the surface, not to mention exhausting<br />
the arms and muscles.<br />
Choosing the right chemical often means<br />
choosing more than one. While it may be ok<br />
to use pH-neutral products for any number<br />
of reasons, in many cases a stronger product<br />
will be necessary to clean the particular<br />
surface. In short, using neutral pH solutions<br />
all the time will not remove stains and soils.<br />
Plus, these products tempt staff to scrub too<br />
hard or use steel wool scrub brushes, which<br />
can damage surfaces.<br />
Clean Equipment<br />
After Every Use<br />
Do you empty your extractor regularly,<br />
flushing out dirt and grime? Do you<br />
clean brushes and especially your buffing<br />
pads? Many a paint finish gets swirled or<br />
marred from dirty buffing pads.<br />
8 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
To give you an idea of how awful the<br />
solution in an extractor can be, take a look<br />
at the mop bucket in a supermarket that<br />
is used to clean up spills. The solution<br />
looks like chocolate milk and probably<br />
contains all kinds of harmful bacteria. A<br />
dirty cleaning solution that is allowed to sit<br />
can breed pathogens. Therefore, empty all<br />
buckets and equipment recovery tanks and<br />
rinse them out after each use, no matter<br />
how small the cleaning job. Otherwise, the<br />
next time you use the bucket or extractor<br />
you’ll be spreading biofilm full of germs.<br />
All of this information is being shared<br />
to protect you and If I can help you answer<br />
any questions or concerns, feel free to<br />
reach me at: buda1940@outlook.com or<br />
(503)-816-7304.<br />
DON’T MIX THIS<br />
According to a report by the Environmental<br />
Working Group, back in November<br />
2018, a manager of a Buffalo Wild Wings<br />
in Massachusetts died after he inhaled a<br />
mix of cleaners that contained acid and<br />
bleach. The deadly fumes were created after<br />
two products, Scale Kleen and Super<br />
8, were combined while he was cleaning<br />
a kitchen floor. The mixture, according to<br />
the report, quickly turned green, started<br />
to bubble and the fumes overpowered the<br />
worker as he attempted to dispose of the<br />
noxious liquid outside into a drain.<br />
Ten other workers and patrons were<br />
sickened as a result of the fumes.<br />
“Workers that clean for a living or<br />
clean as part of their job duties are disproportionately<br />
exposed to hazardous<br />
chemicals because they handle these<br />
cleaning products more frequently – often<br />
constantly throughout the day. As a result,<br />
they suffer elevated rates of debilitating<br />
injuries and illnesses. Scientific literature<br />
and clinical data show a link between exposure<br />
to conventional cleaning products<br />
and exacerbating or causing costly health<br />
conditions requiring medical evaluation<br />
and treatment – like chronic skin rashes<br />
or asthma,” the report stated.<br />
QUICK<br />
TM<br />
CARD<br />
Hazard Communication<br />
Safety Data Sheets<br />
The Hazard Communication Standard (HCS) requires<br />
chemical manufacturers, distributors, or importers to<br />
provide Safety Data Sheets (SDSs) (formerly known as<br />
Material Safety Data Sheets or MSDSs) to communicate<br />
the hazards of hazardous chemical products. The HCS<br />
requires new SDSs to be in a uniform format, and include<br />
the section numbers, the headings, and associated<br />
information under the headings below:<br />
Section 1, Identification includes product identifier;<br />
manufacturer or distributor name, address, phone<br />
number; emergency phone number; recommended use;<br />
restrictions on use.<br />
Section 2, Hazard(s) identification includes all hazards<br />
regarding the chemical; required label elements.<br />
Section 3, Composition/information on ingredients<br />
includes information on chemical ingredients; trade secret<br />
claims.<br />
Section 4, First-aid measures includes important symptoms/effects,<br />
acute, delayed; required treatment.<br />
Section 5, Fire-fighting measures lists suitable extinguishing<br />
techniques, equipment; chemical hazards from fire.<br />
Section 6, Accidental release measures lists emergency<br />
procedures; protective equipment; proper methods of<br />
containment and cleanup.<br />
Section 7, Handling and storage lists precautions for safe<br />
handling and storage, including incompatibilities.<br />
(Continued on other side)<br />
For more information:<br />
www.osha.gov (800) 321-OSHA (6742)<br />
OSHA 3493-01R 2016<br />
QUICK<br />
TM<br />
CARD<br />
Hazard Communication<br />
Safety Data Sheets<br />
Section 8, Exposure controls/personal protection<br />
lists OSHA’s Permissible Exposure Limits (PELs);<br />
ACGIH Threshold Limit Values (TLVs); and any other<br />
exposure limit used or recommended by the chemical<br />
manufacturer, importer, or employer preparing the SDS<br />
where available as well as appropriate engineering<br />
controls; personal protective equipment (PPE).<br />
Section 9, Physical and chemical properties lists the<br />
chemical’s characteristics.<br />
Section 10, Stability and reactivity lists chemical stability<br />
and possibility of hazardous reactions.<br />
Section 11, Toxicological information includes routes of<br />
exposure; related symptoms, acute and chronic effects;<br />
numerical measures of toxicity.<br />
Section 12, Ecological information*<br />
Section 13, Disposal considerations*<br />
Section 14, Transport information*<br />
Section 15, Regulatory information*<br />
Section 16, Other information, includes the date of<br />
preparation or last revision.<br />
*Note: Since other Agencies regulate this information,<br />
OSHA will not be enforcing Sections 12 through 15<br />
(29 CFR 1910.1200(g)(2)).<br />
Employers must ensure that SDSs are readily accessible<br />
to employees.<br />
See Appendix D of 29 CFR 1910.1200 for a detailed<br />
description of SDS contents.<br />
For more information:<br />
www.osha.gov (800) 321-OSHA (6742)<br />
One System, Two Great Coating Options<br />
The EPIC® PRO Ceramic Coating System offers a superior high-gloss, hydrophobic finish, abrasion resistance,<br />
and enhanced UV protection. Now available in two coating options. EPIC® PRO+ Ceramic Coating with Graphene<br />
offers a 4 year / 48,000 mile warranty, and EPIC® PRO Ceramic Coating offers a 3 year / 36,000 mile warranty.<br />
• Easy-to-apply coatings<br />
• Bonds with the clear coat for outstanding depth of gloss<br />
• Produces the ultimate “wet” look<br />
• Excellent hydrophobic properties allow water and dirt to slide off<br />
Visit MalcoAutomotive.com or contact your distributor today, to purchase EPIC PRO+ Ceramic Coating with Graphene or EPIC PRO Cereamic Coating.<br />
SURFACE CORRECTION | SURFACE PROTECTION | DRESSINGS | INTERIOR CLEANING | EXTERIOR CLEANING<br />
@Malcoautomotive @Malcoautomotive Malcoautomotive<br />
www.malcoautomotive.com<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 9
INDUSTRY<br />
NEWS<br />
All the news and dirt concerning detailing<br />
businesses, suppliers, events and industry icons.<br />
Business named<br />
Top place to work<br />
in South Florida<br />
Mint Eco Car Wash and Detailing Center<br />
of Palm Beach Gardens, Florida, was<br />
named a <strong>2023</strong> Top Workplaces in South<br />
Florida by The Sun Sentinel, according to a<br />
May 23 report.<br />
The Sun Sentinel's annual South Florida<br />
Top Workplaces award is given to companies<br />
that create a positive and supportive workplace<br />
culture, the story said. “The award is<br />
based solely on anonymous employee feedback<br />
gathered through a third-party survey<br />
administered by technology partner Energage<br />
LLC. Mint Eco was acknowledged for<br />
its commitment to employee development,<br />
recognition, and engagement.”<br />
CEO Geoff Jervis said in a statement,<br />
"We are proud to have been named a Top<br />
Workplace by the Sun Sentinel. We believe<br />
that our most valuable advantage is organizational<br />
health and the positive workplace<br />
that it creates. This award is an important<br />
validation that our critical employee relationship<br />
is strong and healthy."<br />
According to the story, Mint Eco prides<br />
itself on putting culture first, with its primary<br />
focus on the employees.<br />
"We exist to make people happy,” is the<br />
company’s mission statement. And, that<br />
starts by having happy employees, stated<br />
Jervis. "While other car washes are providing<br />
a service, we endeavor to provide not<br />
only the same or better service, but also an<br />
experience. This experience is delivered in<br />
large part by our employees."<br />
In Worthington, South Dakota,<br />
Miguel Zavala has opened up<br />
South of the Border Mobile Auto<br />
Detailing for business, according<br />
to a May 1 Globe report.<br />
“I’ve always been a big car guy. I’ve<br />
owned a lot of different sporty cars and<br />
I’ve always been very clean with my vehicles,”<br />
Zavala said in the story. “I’ve always<br />
liked cleaning cars and it made me feel<br />
good when it was all clean and shiny.”<br />
Zavala’s older brother worked in the<br />
service department at a local Chevrolet<br />
dealership and got Zavala his first job as<br />
a detailer.<br />
Border Mobile opened up back in January<br />
and Zavala is continuously busy. He<br />
prides himself of using a generator so<br />
that he doesn’t use any of his customers’<br />
water or electricity. don’t use any of the<br />
customer’s water or electricity,” Zavala<br />
said. He also works seven days a week.<br />
“I think about people who work the<br />
third or overnight shift,” he said in the<br />
story. “If they ever need a car done on<br />
the weekend, I’m there — I’m available.”<br />
Alleged auto detailer<br />
arrested for fraud<br />
A woman alledging to own a detail<br />
shop is going to prison for fraudulently<br />
receiving more than $15,000 in<br />
COVID-19 relief funds, The Spokemas-Review<br />
reported. According to the<br />
May 15 story, Natasha Ann Opsal, 41,<br />
was sentenced to six months in prison<br />
after pleading guilty to making false and<br />
fraudulent claims after obtaining three<br />
Payment Protection Program (PPP)<br />
loans in 2021.<br />
“According to court documents and<br />
proceedings, Opsal obtained the loans<br />
for an ‘alleged auto detailing company to<br />
obtain COVID-19 financing,’” a release<br />
from the U.S. Attorney’s Office stated.<br />
Now, Opsal must keep her job and<br />
pay back all the money when she is released<br />
from prison.<br />
U.S. Attorney Vanessa R. Waldref<br />
established a COVID-19 “fraud strike<br />
force” in February 2022 to prosecute<br />
such crimes in Eastern Washington, the<br />
story said.<br />
“COVID-19 utilities are designed to<br />
uplift our community during a crisis,<br />
and due to the number of people and<br />
businesses requesting funding, some<br />
deserving small businesses were unable<br />
to get funding to keep their businesses<br />
running,” Waldref stated in the story.<br />
“We created the Strike Force to ensure<br />
that those who misused COVID-19 relief<br />
funding are held accountable and<br />
to protect the strength and safety of our<br />
vital small business community.”<br />
10 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
Health Digest warns<br />
customers about the<br />
dangers of dirty cars<br />
It looks like Health Digest is advocating<br />
for the detailing industry by<br />
releasing a report about the impact<br />
of a dirty car. And, if you have a<br />
Facebook page for your business,<br />
this is a good story to add on as it<br />
sends out the message: Your car can<br />
make you ill.<br />
An April 23 Heatlh Digest story<br />
reported, “Of course, it's not just the<br />
discarded French fries that can be<br />
causing your car to be toxic. Bacteria<br />
from your air conditioning system<br />
caused by mold and mildew forming<br />
in the condensation can be carried<br />
throughout the car whenever you<br />
turn it on, as per Rick's Professional<br />
Auto Detailing. Over time, this can<br />
lead to what is known as toxic car<br />
syndrome. Also known as sick car<br />
syndrome, this is a condition that is<br />
marked by flu-like symptoms, such<br />
as coughing, tightening of the chest,<br />
wheezing, and drowsiness.”<br />
Mobile detailing now<br />
available in Western<br />
North Dakota<br />
HighShine Auto Detail is now open<br />
for business in Dickinson, North Dakota,<br />
according to a May 19 KXNET<br />
report.<br />
Owners Fernando Martinez and<br />
Jessica Miller-Moore saw a need for<br />
an auto detailing business that would<br />
take the hassle out of the process, the<br />
story said. A mobile detailing business<br />
seemed like the perfect answer.<br />
Martinez said in the story, “I found<br />
that it’s best just because with all the oil<br />
field dads up there right now, and all<br />
the moms are home, all day every day,<br />
they don’t have a ride to drop off their<br />
vehicle to get it done.”<br />
The business offers interior and exterior<br />
cleaning, in addition to paint corrections,<br />
ceramic coating, and tinting.<br />
They specialize in work vehicles, such<br />
as pickups or semis, especially those<br />
coming from the oil field.<br />
Miller-Moore said in the story, “Just<br />
our big thing mostly, is that we come to<br />
you. That’s just kind of our motto, is we<br />
travel to you.”<br />
One plus to having a mobile detailing<br />
business is little competition as according<br />
to the story, the mobile nature of<br />
their business is a novelty in the Dickinson<br />
community, the story said.<br />
Wash Pad<br />
Containment<br />
Systems<br />
THE ORIGINAL...<br />
PNEUMATIC<br />
ROTARY<br />
SHAMPOO<br />
TOOLS & MORE<br />
Email or call for pricing<br />
doug@latimat.net or 416-579-5845<br />
DETAILPLUS.COM || 503-251-2955<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 11
INDUSTRY NEWS<br />
WIN $100 Kleen-Rite supplies, single color kit from Dr. Colorchip, PRO Products starter kit,<br />
Dynabrade accessories, Glassparency cleaners, Detailed Image gift card, AND MORE!<br />
Improvements made to expand access<br />
to capital for small businesses<br />
Following the recent finalization of two<br />
new rules aimed at closing gaps in capital<br />
access for America’s small business owners,<br />
Administrator Isabella Casillas Guzman,<br />
head of the U.S. Small Business Administration<br />
(SBA) and the voice for America’s 33<br />
million small businesses in President Biden’s<br />
Cabinet has announced streamlined lender<br />
procedures and other details on implementation,<br />
according to a May 11 press release.<br />
"The Biden-Harris Administration recognizes<br />
that small businesses are the drivers<br />
of our economy, and that to participate in<br />
the opportunities created by the President’s<br />
Invest in America agenda, that they need<br />
capital to start, grow, and be resilient,”<br />
said Administrator Guzman in the press<br />
release. “The ongoing modernization<br />
of SBA’s loan programs will help ensure<br />
more borrowers can get funded through<br />
a broader network of lenders so they can<br />
help build a strengthened American economy<br />
that innovates, manufactures and provides<br />
the products and services that make<br />
our lives better across Main Street.”<br />
The “Investing in America” agenda<br />
has created 12.7 million jobs and a small<br />
business boom of 10.5 million new business<br />
applications in 2021 and 2022, the<br />
press release stated. At the same time,<br />
SBA recognizes that small businesses,<br />
particularly those owned by individuals in<br />
underserved communities who are highly<br />
entrepreneurial, still face longstanding<br />
barriers in accessing the capital needed to<br />
start or grow their businesses.<br />
To that end, building on the newly<br />
finalized rules, SBA announced publicly,<br />
for the first time, its plans to:<br />
• Streamline eligibility determination<br />
of SBA-backed loans. To reduce<br />
the burden on SBA lenders and<br />
streamline operations, SBA will<br />
bring eligibility determination on<br />
SBA loans in-house through new<br />
technology starting August 1, <strong>2023</strong>,<br />
which will ensure more lenders<br />
can focus on their customers and<br />
expand capacity to increase lending,<br />
especially small-dollar lending.<br />
• Add new fraud review on all loans.<br />
Building on President Biden’s<br />
commitment to<br />
root out fraud, the<br />
SBA will use advanced<br />
data analytics, third party data<br />
checks, and artificial intelligence<br />
tools for fraud review on all loans<br />
in the 7(a) and 504 Loan Programs<br />
prior to approval, starting August 1,<br />
<strong>2023</strong>. To date, loan approval in these<br />
programs has largely been delegated<br />
to lenders, who approve loans based<br />
on SBA rules but without the agency<br />
checking for indicators of fraud<br />
upfront.<br />
“These new changes are an important<br />
step toward ensuring that more small business<br />
owners have the opportunity to grow<br />
and succeed,” said Associate Administrator<br />
Patrick Kelley in the press release.<br />
The SBA will also offer:<br />
• New, simplified guidelines for<br />
lenders on how to make SBA loans,<br />
as part of a new Standard Operating<br />
Procedure (SOP). Under the new<br />
rules, SBA lenders will now be able<br />
to use their existing credit policies<br />
for similarly sized non-SBA loans up<br />
to $500,000. This will expand the<br />
number of credit-worthy business<br />
owners who can access SBA loans,<br />
especially small-dollar loans.<br />
• New procedures cutting red tape,<br />
as outlined in a Procedural Notice<br />
removing the requirement for a<br />
Loan Authorization, a set of forms<br />
that has become duplicative and<br />
unnecessary for lenders.<br />
• Details simplifying and clarifying<br />
affiliation standards to ease the<br />
burden on small business owners<br />
and lenders, and make clear who<br />
qualifies for an SBA loan, as part of<br />
a new Informational Notice.<br />
• SBA will continue to post updates in<br />
the coming days, including:<br />
• A notice to accept new lender<br />
applications in the Small Business<br />
Lending Company (SBLC) program.<br />
This will allow the existing program<br />
to provide loans to an expanded<br />
number of small businesses. SBA<br />
will accept applications beginning<br />
June 1 until July 31. SBA will name<br />
up to three new SBLCs.<br />
• Additional, simplified lender<br />
guidelines, including on lender<br />
participation, servicing, and<br />
liquidation.<br />
• The 7(a) and 504 loan programs are<br />
the most popular loan programs<br />
offered by SBA, the press release<br />
stated. The 7(a) Loan Program<br />
provides flexible financing options<br />
for a variety of business purposes,<br />
including capital and equipment<br />
purchases. The 504 Loan Program<br />
allows small businesses to finance<br />
fixed assets such as real estate, in<br />
addition to equipment. Both programs<br />
are designed to meet the needs of<br />
small business owners with low-cost<br />
and long-term capital. In Fiscal Year<br />
2022, the two programs provided<br />
a combined $35 billion in capital to<br />
57,000 American small businesses.<br />
12 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
INDUSTRY NEWS<br />
Owners are stressed thanks to the small business credit crunch<br />
The small business credit crunch is no<br />
joke. “Borrowing for small businesses was<br />
already constrained due to rising interest<br />
rates,” according to an Associated Press<br />
report from April 11. The recent collapses<br />
of Silicon Valley Bank and Signature<br />
Bank, didn’t help matters and now it looks<br />
like other banks are being “forced to tighten<br />
credit further, since they’re seeing an<br />
outflow of deposits, which means they<br />
need to retain capital,” the story said.<br />
According to Ray Keating, chief economist<br />
for the Small Business & Entrepreneurship<br />
Council, “It’s hard to read how<br />
severe this is going to be, but it’s certainly<br />
going to be significant and when you look<br />
at how things play out, small businesses<br />
are hit the hardest.”<br />
And, according to the latest Biz2Credit<br />
Small Business Lending Index released<br />
in February, the approval rates of small<br />
business loan requests at big banks have<br />
fallen for nine consecutive months, the<br />
Legend Ad Auto Detailing News.pdf 1 5/24/21 5:12 PM<br />
story said. Only 14.2 precent of credit applications<br />
were approved by larger banks<br />
in February. Two years ago, the approval<br />
rate was at 28.3 percent.<br />
The story said that the Federal Reserve<br />
will hike interes rates in order to<br />
slow down the economy and ease inflation.<br />
Rohit Arora, CEO and co-founder<br />
of Biz2Credit, said that small businesses<br />
will be left in the lurch.<br />
According to an April 10 Reuters report,<br />
“By raising the benchmark interest<br />
rate that banks use in lending money to<br />
each other, tighter monetary policy makes<br />
consumer and business loans more expensive<br />
and harder to get. In theory, that lowers<br />
demand for credit-financed goods and<br />
services, and in time also lowers inflation.”<br />
Thankfully, the worst seems to have<br />
been avoided, stated the Reuters story.<br />
“Emergency steps by the Fed and Treasury<br />
Department protected depositors<br />
at both banks, helping ease what could<br />
have been a destabilizing run from smaller<br />
banks to larger ones. Other actions by<br />
the Fed helped maintain confidence in the<br />
wider banking system.”<br />
The response - less lending, tighter<br />
credit standards and higher interest on<br />
loans - was already taking shape. Officials<br />
are now watching for signs that has been<br />
kicked into overdrive.<br />
According to the story, Matthew Luzzetti,<br />
chief U.S. economist for Deutsche<br />
Bank, recently estimated if the next Fed loan<br />
officers survey shows a 10-percentage-point<br />
rise in the share of banks tightening credit,<br />
it could lop about half a percentage point<br />
from U.S. output - enough to turn expected<br />
meager growth into a recession.<br />
"These scenarios would push lending<br />
conditions into a range that has more clearly<br />
been associated with recession," Luzzetti<br />
and his team wrote, according to Reuters,<br />
saying they see potential for "a broader<br />
tightening of financial conditions that will<br />
meaningfully slow growth at a time when<br />
recession risks were already elevated."<br />
But…there’s some good news….<br />
According to a more recent report<br />
from Keating, the latest Consumer Price<br />
Index (CPI) report from the U.S. Bureau<br />
of Labor Statistics showed that inflation<br />
ran at a mere 0.1 percent in March.<br />
“That’s welcome news,” he stated.<br />
For the 12-month period ending in<br />
March, CPI inflation ran at 5.0 percent,<br />
which was the slowest 12-month pace<br />
since the period that ended in March<br />
2021, he stated.<br />
“If we look at the past nine months,<br />
the news improves, as the annualized inflation<br />
rate over that period registered approximately<br />
3.2 percent. Indeed, as made<br />
clear in the following chart from the BLS<br />
report, inflation took a major step down<br />
starting in July of last year.”<br />
C<br />
M<br />
Y<br />
CM<br />
MY<br />
CY<br />
CMY<br />
K<br />
LEGEND<br />
A Premium Coating Experience<br />
psdetailproducts.com<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 13
INDUSTRY NEWS<br />
How to pay back the SBA<br />
The new MySBA Loan Portal, found<br />
at https://lending.sba.gov replaces the<br />
Capital Access Financial System (CAFS).<br />
If you have one of the loans listed below,<br />
you will be able to log in to view loan details,<br />
access statements, and make payments,<br />
according to the small business<br />
administration.<br />
• COVID-19 EIDL<br />
• SBA disaster loans<br />
• Paycheck Protection Program (PPP)<br />
loans (payments only available for<br />
guaranty-purchased loans)<br />
• 7(a) loans (payments only available<br />
for guaranty-purchased SBAserviced<br />
loans)<br />
• 504 loans (only debenturepurchased)<br />
If your type of loan is not listed, the<br />
information on this page does not apply.<br />
Please contact your lending institution for<br />
assistance. If you need more help, you<br />
may contact the SBA loan servicing center<br />
listed on your account statement.<br />
Logging in<br />
If you have an account to access either<br />
of these systems, you can use your existing<br />
username and password to log in to the<br />
MySBA Loan Portal:<br />
• Capital Access Financial System<br />
(CAFS)<br />
• Veteran Small Business Certification<br />
(VetCert)<br />
Please note, the COVID-19 EIDL application<br />
portal (also known as the "RAP-<br />
ID portal") is closed. Your RAPID portal<br />
username and password cannot be used<br />
to log in to the MySBA Loan Portal.<br />
Registration<br />
If you don't have an account in either<br />
CAFS or VetCert, you will need to register for<br />
a new account in the MySBA Loan Portal.<br />
Find your loan number<br />
If you have an existing MySBA Loan<br />
Portal account, you can find your loan<br />
number by logging in.<br />
If you have not created an account, you<br />
can find your loan number on the top left<br />
corner of the Note and the Loan Authorization<br />
and Agreement. It is NOT the<br />
same as your application number.<br />
If you need assistance finding your loan<br />
number:<br />
• For COVID-19 EIDL, contact the<br />
SBA COVID-19 EIDL Customer<br />
Service Center at 833-853-5638.<br />
• For Disaster loans, contact the SBA<br />
Disaster Assistance Customer Service<br />
Center at 800-659-2955 or email<br />
disastercustomerservice@sba.gov.<br />
• For PPP, 7(a), and 504 loans,<br />
contact the SBA loan servicing<br />
center handling your loan.<br />
View loan statements and<br />
payment due dates<br />
You can check loan balances and payment<br />
due dates by logging in to the MyS-<br />
BA Loan Portal.<br />
COVID-19 EIDL borrowers:<br />
• Your first payment is due 30 months<br />
from the date of the original Note,<br />
which can be found in your original<br />
loan closing documents.<br />
• Monthly email reminders will be sent<br />
but you must log into the MySBA<br />
Loan Portal to view your payment<br />
due date and amount.<br />
Make payments<br />
There are several options to make a<br />
payment to SBA. Borrowers with the following<br />
loan types can make payments online<br />
through the MySBA Loan Portal. All<br />
others should contact their lender directly<br />
for payment information.<br />
Monthly Drawing!<br />
WWW.PRODETAI<br />
Win $100 Kleen-Rite supplies, single color kit from Dr. Colorchip, PRO Products ® starter kit,<br />
Dynabrade accessories, Glassparency cleaners, Detailed Image gift card, and more!<br />
WINNERS (PHOTOS) WILL BE FEATURED IN OUR SEPTEMBER ISSUE!<br />
14 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
• COVID-19 EIDL<br />
• SBA disaster loans<br />
• Guaranty-purchased Paycheck<br />
Protection Program (PPP) loans<br />
• Guaranty-purchased SBA-serviced<br />
7(a) loans<br />
• Debenture-purchased 504 loans<br />
Pay online<br />
Online payments are recommended for<br />
faster processing times. To get started:<br />
1. Log in to the MySBA Loan Portal.<br />
2. In the "Loan" section of the home<br />
screen, select the "Action" button<br />
next to the loan you want to pay.<br />
3. Select "Payments" from the<br />
dropdown, then "Make payment."<br />
4. Enter your billing information.<br />
For one-time payments:<br />
One-time payments can be made using<br />
a bank account, debit card, or PayPal.<br />
1. 1. Enter a payment amount, then<br />
select “One-Time Payment” for<br />
your payment schedule.<br />
2. Review your entries, then select<br />
"Confirm Payment."<br />
For recurring payments:<br />
Recurring payments can be made using<br />
a bank account or a debit card.<br />
1. Enter a payment amount, then<br />
select “Recurring Payment” for<br />
your payment schedule.<br />
2. Enter the payment start date.<br />
3. Choose the number of<br />
installments and payment<br />
frequency. If you are using a debit<br />
card, installments are limited to<br />
36 months and you cannot set<br />
payments beyond the debit card<br />
expiration date.<br />
4. Review your entries, then select<br />
"Confirm Payment."<br />
To view and manage recurring payments,<br />
go to “Loan Accounts” on the top<br />
navigation and select “Manage Recurring<br />
Payments.”<br />
Use online bill pay through your personal<br />
banking account:<br />
1. Add U.S. Small Business<br />
Administration as a payee on your<br />
personal online banking account.<br />
2. Enter your 10-digit loan number<br />
as the “Account Number.” Note:<br />
your loan number is not the same<br />
as your application number.<br />
Loan numbers are listed on your<br />
account statements.<br />
3. If you need to enter a payment<br />
address, enter P.O. Box 3918,<br />
Portland, OR 97208-3918. If you<br />
need to enter a telephone number,<br />
enter the telephone number found<br />
on the front of your statement.<br />
4. Set up an electronic one-time<br />
or recurring payment using your<br />
bank’s bill pay service.<br />
Pay your loan in full<br />
If you want to repay your COVID-19<br />
EIDL loan in full, you are responsible for<br />
all daily accrued interest and the repayment<br />
of any Uniform Commercial Code<br />
(UCC) fees paid. Request a payoff amount<br />
by contacting the service office listed on<br />
your monthly 1201 Borrower Statement,<br />
available in the MySBA Loan Portal. If<br />
you do not have a statement, please contact<br />
the SBA COVID-19 EIDL Customer<br />
Service Center at 833-853-5638.<br />
Mail your payment<br />
1. Make payments by check or<br />
money order, payable to the “U.S.<br />
Small Business Administration.”<br />
2. Enter your 10-digit SBA loan<br />
number in the memo field on your<br />
check or money order.<br />
3. Mail your payment to: U.S. Small<br />
Business Administration, P.O. Box<br />
3918, Portland, OR 97208-3918.<br />
Options for COVID-19 EIDL borrowers<br />
facing financial hardship<br />
To learn about SBA's financial counseling<br />
resources and the COVID-19<br />
EIDL Hardship Accommodation Plan,<br />
visit Manage your EIDL. Note: The<br />
30-month COVID-19 EIDL deferment<br />
period was not extended. COVID-19<br />
EIDL is not forgivable.<br />
REGISTER, customize your avatar, and post at least 5X on PRODETAILERFORUM.COM<br />
to be automatically entered in a drawing to win prizes at the end of July and August.<br />
LERFORUM.COM<br />
Win Free Supplies!<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 15
Honoring his Legacy<br />
The following is Q&A With Jacqueline<br />
Hawkins, wife of Chris Evans, regarding<br />
The Chris Evans Foundation.<br />
How did the Chris Evans<br />
Foundation come about?<br />
Jacqueline Hawkins: Chris was referred<br />
to me as a consulting client for a<br />
business plan. Despite having 30 years’<br />
of experience in the industry, writing two<br />
books, and working with multiple successful<br />
mobile operations, he faced huge challenges<br />
getting a shop of his own.<br />
What was Chris’s goal/mission?<br />
JH: There was only one thing Chris loved<br />
more than detailing, and while I would<br />
love to say that ‘thing’ was me, I was a<br />
relative newcomer in Chris’ life, being his<br />
wife doesn’t necessarily make me the best<br />
spokesperson for his dreams which is why<br />
[friend and mentor] Robert “Bob” Wrasman<br />
is a very intracule part of this organization.<br />
Chris spent a great deal of his life<br />
working, researching, reading, and discussing,<br />
mostly with Bob, ways to improve this<br />
industry. elevating it as a nationally recognizable<br />
skilled profession that it is.<br />
He wanted the world to know this is<br />
more than just car washing, and there is a<br />
science behind every aspect of detailing,<br />
preservation & restoration of vehicles.<br />
There were personal and organizational<br />
safety concerns that were being overlooked.<br />
Liabilities that customers faced<br />
that could cost them a fortune and have<br />
no recourse. There were gaps in the industry<br />
that he found ways to fill.<br />
How can Chris’s mission/goals<br />
help the industry?<br />
JH: He would talk about the many challenges<br />
individuals would have with breaking<br />
into the industry from his personal experience,<br />
whether it was financing to start<br />
a mobile operation/brick and mortar, he<br />
wanted to stress the need to be properly<br />
licensed and insured and what professionalism<br />
looked like for both. He wanted to<br />
educate people and change the perception<br />
that detailing was just a glorified car wash.<br />
The industry needed to be standardized,<br />
best practices and safety standards highlighted<br />
and promoted. Shops managed in<br />
such a way as to promote efficiency, safety<br />
for employees and customers alike.<br />
Why should students come<br />
to you and is there a bigger<br />
picture?<br />
JH: The background of most individuals<br />
in the industry didn’t include business<br />
school, accounting, chemistry and customer<br />
service, all skill sets useful to the industry.<br />
A 4-year college degree is not for everyone.<br />
Most were troubled youth or justice<br />
involved adults. So that became his focus.<br />
Everything was very personal to him. He<br />
wanted to give people options, people love<br />
their cars and enjoy making them look<br />
good, there is a decent amount of money<br />
to be made. Just maybe while teaching<br />
others about what he loved we would get<br />
the attention of area youth, reduce some<br />
of the negativity surrounding Chicago’s<br />
youth and give real money-making options<br />
to them and returning citizens.<br />
What makes this class or the<br />
foundation different from any<br />
other class?<br />
JH: What we are offering is not tied to a<br />
specific product, rather it's what’s best for<br />
the type of paint, climate, the frequency<br />
of use, and/or the customers’ budget, and<br />
what the car actually needs. Chris was<br />
very intentional about maintaining his<br />
autonomy had great integrity when dealing<br />
with customers and wanted others to<br />
do the same. Well, the classes will follow a<br />
similar standard. What’s the best product,<br />
tool, and application method for the specific<br />
needs of this customer and vehicle.<br />
Education is the key, and a wide variety<br />
of products and tools will be utilized in<br />
the training. There is also a holistic side to<br />
what we offer that includes job readiness,<br />
workforce development, SEL coaching,<br />
entrepreneurship, financing, insurance,<br />
licensing, customer service, essentially<br />
everything you need to know to get the<br />
job done effectively, efficiently, and safely,<br />
whether as an employee or employer.<br />
Where will the classes be taught?<br />
JH: Chris always wanted to give back<br />
firstly to Chicago, where it all started for<br />
him and then other large Urban areas,<br />
getting the attention of youth everywhere<br />
reducing street crime and violence – City,<br />
state and federal grant funds will be sought<br />
out to support the work of the foundation,<br />
along with corporate sponsorship and individual<br />
donations. We are tax exempt so if<br />
you need to reduce you tax base, then give<br />
generously to the Chris Evans Foundation.<br />
How will this benefit already<br />
established detailers?<br />
JH: Beyond the all-inclusive beginners’<br />
class, we want to offer affordable a la cart<br />
classes as one-day learning opportunities to<br />
sharpen one’s skills or pick up new ones to<br />
expand current services. This may include:<br />
Tinting, PPF, fabric/leather repair, just to<br />
name a few. These classes will take place all<br />
across the county, we have wonderful sponsors<br />
that are making space available to us<br />
to teach and improve communities overall.<br />
What Employment Opportunities<br />
can students look forward to?<br />
JH: When writing the business plan, I<br />
learned so much about this industry. Detailing<br />
is a $14 billion industry, which continued<br />
to grow in spite of the pandemic.<br />
This growth, left employment gaps in car<br />
dealerships, auction houses, museums,<br />
service repair centers and detail shops.<br />
This class can prepare students for employment<br />
or entrepreneurship and will<br />
even help with marketing.<br />
What industry support<br />
will be offered?<br />
JH: Chris worked in the industry, wrote<br />
about it and taught it and he also was the<br />
founder of National Detail Consultants<br />
(NDC). Members of the Foundation are<br />
committed to continuing that work also.<br />
Whether business services, on site trainings,<br />
safety evaluations, or continuing education<br />
certifications, NDC is here to help.<br />
What does Full<br />
Programming include?<br />
JH: For beginners, 3 days a week for 6<br />
weeks of classroom and hands-on education,<br />
with job readiness, workforce development,<br />
detailing basics & best practices,<br />
products, tools and equipment, quizzes/<br />
tests, life skills training, SEL coaching and<br />
job placement assistance and entrepreneurship<br />
101.<br />
Anything else you would<br />
like to share?<br />
JH: Since Chris passed away there has<br />
been such an outpouring of love and support<br />
that has been truly overwhelming.<br />
I want to offer sincere thanks to all of<br />
Chris’ colleagues, friends and supporters.<br />
Chris was always thinking about the next<br />
big industry-related idea, and he kept meticulous<br />
notes. He’s not here in person,<br />
but I do believe he is here in spirit, I hope<br />
we’ve been able to make him proud, but<br />
please know this is only the beginning.<br />
16 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
NEW HLR75 MINI POLISHER<br />
with iBrid Technology<br />
rupesusa.com
IDA<br />
CORNER<br />
A World of Benefits<br />
Available for IDA Detailers<br />
Members of the International Detailing Association<br />
enjoy exclusive and ever-expanding benefits<br />
By Erin Reyes,<br />
IDA Communications Coordinator<br />
The International Detailing Association<br />
(IDA) is the leading global association<br />
for professional detailing operators, suppliers,<br />
and consultants to the industry. As<br />
such, we are constantly working to develop<br />
new resources to support our mission:<br />
promoting the success and growth of the<br />
global professional detailing community.<br />
If it has been a while since you have been<br />
a part of the IDA – or if you have never<br />
been a member before – now is a great<br />
time to join and explore all the new and<br />
improved benefits you have been missing!<br />
Peer-to-Peer<br />
Learning &<br />
Expanded Global<br />
Opportunities<br />
The IDA’s Third Thursday Webinar<br />
series has been educating detailers for<br />
nearly ten years. Webinars are held on<br />
a monthly basis, and typically topics focus<br />
on the more technical side of things.<br />
However, based on data collection and<br />
survey results, we know that many members<br />
are sole operators of small businesses<br />
who need help understanding how to successfully<br />
run a business. That’s why earlier<br />
this year the IDA Tradeshow & Education<br />
Committee introduced the new Business<br />
Development Webinar series. So far, sessions<br />
have covered common questions like<br />
filing taxes for your business and developing<br />
and maintaining a business plan. All<br />
<strong>web</strong>inars are free for members to attend<br />
and $25 per session for non-members.<br />
For those who can’t attend the live<br />
<strong>web</strong>inar sessions, we have a growing library<br />
of 80+ <strong>web</strong>inar recordings. While<br />
many of these recordings are currently<br />
in English, we have also been working<br />
to increase offerings in other languages.<br />
At this time, several <strong>web</strong>inars have been<br />
translated into alternative languages, including<br />
German, Spanish, and Vietnamese,<br />
which all can be found on the IDA’s<br />
<strong>web</strong>site. Additionally, in conjunction with<br />
Love Your Detailer Day on February 15 th<br />
of this year, we held the first-ever International<br />
Education Day, which consisted<br />
of eight different educational sessions<br />
presented in various languages by international<br />
members. Represented languages<br />
included British English, German,<br />
Bulgarian, Spanish, Norwegian, Dutch,<br />
French, and Italian. Topics included the<br />
use of dry ice in detailing, how to determine<br />
pricing, product safety, and improving<br />
workflow and efficiency. Recordings<br />
of each session are available on the-ida.<br />
com. We hope to make this an annual<br />
event with even more countries and languages<br />
represented in the future.<br />
One additional improvement we have<br />
made to our <strong>web</strong>inar program is the use<br />
of a new streaming platform. Members<br />
now have the option to participate via<br />
a private YouTube link or our exclusive<br />
members-only Facebook group. It is now<br />
easier than ever for members to attend<br />
<strong>web</strong>inars and learn from their detailing<br />
peers and business experts.<br />
In addition to growing our educational<br />
offerings, we have also expanded the<br />
IDA Certification Program. Besides adding<br />
two specialty certifications (Watercraft<br />
and Motorcycle) over the past couple of<br />
years, we have also recently begun offering<br />
IDA Certification – Phase I (CD)<br />
online exams in additional languages,<br />
including Portuguese, Spanish, French,<br />
Dutch, and Italian, with more offerings<br />
on the way. As we strive to become a truly<br />
international organization, our goal is to<br />
continue offering the online CD exams<br />
in as many different languages as possible<br />
to ensure full and fair participation in the<br />
IDA Certification Program for detailers<br />
across the globe. The IDA Certification<br />
Committee – along with IDA Chapters<br />
and international Recognized Independent<br />
Trainers (RITs) – have been busy<br />
coordinating and perfecting these translations<br />
and will continue to present more<br />
certification opportunities for detailing<br />
professionals worldwide in the future.<br />
It is important for us to offer as many<br />
international and translated educational<br />
and certification opportunities as possible<br />
with the IDA Chapter Program continuing<br />
to expand. We are now up to 17 chapters,<br />
with several more in the process of<br />
being established. The IDA Chapter Development<br />
Committee continues to grow<br />
support for international members and is<br />
working on ways to make it even easier for<br />
detailers worldwide to take advantage of<br />
18 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
the benefits our organization has to offer.<br />
Digital Resource<br />
Libraries Provide<br />
Online Education<br />
Along with several standing committees,<br />
the IDA has recently established<br />
task forces to address challenges faced<br />
by both our association and the detailing<br />
industry at large. The first of these – the<br />
IDA Health & Wellness Task Force – was<br />
created specifically to generate support<br />
for our members for improved mental,<br />
emotional, and physical wellness. With<br />
detailing being a rather labor-intensive<br />
business, it can be taxing on both the<br />
body and on the mind. Additionally, external<br />
factors such as economic market<br />
swings, seasonal business cycles, and even<br />
a global pandemic can impact members’<br />
ability to cope and to thrive in their professional<br />
and personal lives. With all that<br />
Your Partner for a Prosperous Future<br />
Your Partner for Prosperous Future<br />
automotive Your service Partner offerings that are for more in a demand Prosperous than ever. Future<br />
At Ziebart, our core values are honesty, passion, innovation, teamwork, and legacy, and no one embodies<br />
At them Ziebart, better our than core our values franchise are honesty, owners. passion, Join a innovation, top global teamwork, franchise with and legacy, decades and of no experience one embodies and<br />
them better than our franchise owners. Join a top global franchise with decades of experience and<br />
At Ziebart, our core values are honesty, passion, innovation, teamwork, and legacy, and no one embodies<br />
automotive service offerings that are more in demand than ever.<br />
them At Ziebart, better our than core our values franchise are honesty, owners. passion, Join a innovation, top global teamwork, franchise with and legacy, decades and of no experience one embodies and<br />
automotive them better service than our offerings franchise that owners. are more Join demand a top global than ever. franchise with decades of experience and<br />
Avg. Unit automotive Sales Volumeservice offerings that are more in demand than ever.<br />
Avg. Unit Sales Volume<br />
$1,300,000<br />
Avg. Unit $1,300,000 Sales Volume<br />
Avg.<br />
Avg.<br />
Unit<br />
Profit Contribution<br />
Avg.<br />
$1,300,000 Sales Volume<br />
Profit Contribution<br />
$1,300,000 51%<br />
Avg. Profit 51% Contribution<br />
Avg. Avg. Length Profit of Ownership<br />
Avg. Length<br />
51% Contribution<br />
of Ownership<br />
26 YEARS<br />
Avg. Length 26<br />
51%<br />
YEARS of Ownership<br />
Avg. Length Franchise Fee<br />
Franchise<br />
26 YEARS of Ownership<br />
Fee<br />
WAIVED FOR VETERANS<br />
WAIVED<br />
26<br />
Franchise FOR<br />
YEARS<br />
VETERANS Fee<br />
WAIVED Franchise FOR VETERANS Fee<br />
WAIVED FOR VETERANS<br />
SERVICES<br />
SERVICES<br />
SERVICES<br />
SERVICES<br />
in mind, the IDA Health & Wellness Task<br />
Force created a digital library to provide<br />
educational resources to our members<br />
on wellness topics such as maintaining<br />
physical health, managing chronic stress,<br />
navigating health insurance options, dealing<br />
with burnout, and many more issues<br />
that affect detailers’ lives on a daily basis.<br />
Interior & Exterior Detailing • Window Tinting<br />
Interior & Exterior Detailing • Window Tinting<br />
Rhino Linings ® Spray-On Bed Liner<br />
Interior<br />
Rhino<br />
& Exterior<br />
Linings ® Detailing<br />
Spray-On<br />
• Window<br />
Bed Liner<br />
Rust Protection • Ceramic Z-Gloss ® Paint Tinting Coating<br />
Rust<br />
Interior<br />
Protection<br />
Rhino Linings<br />
• Ceramic ® Spray-On<br />
Z-Gloss<br />
Bed ® Paint<br />
Liner<br />
Coating<br />
Z-Shield & ® Exterior Paint Protection Detailing Film • Window • and Tinting more!<br />
Rust<br />
Z-Shield<br />
Protection Rhino ® Paint<br />
Linings • Ceramic<br />
Protection ® Spray-On Z-Gloss<br />
Film<br />
Bed<br />
• ® Paint<br />
and<br />
Liner<br />
more!<br />
Coating<br />
Rust Z-Shield Protection ® Paint • Ceramic Protection Z-Gloss Film ® • Paint and more! Coating<br />
Z-Shield ® Paint Protection Film • and more!<br />
Individual members have also contributed<br />
articles to the library, covering topics<br />
such as proper nutrition, physical health<br />
in different climates and seasons, and how<br />
detailing benefits mental health and wellbeing.<br />
We understand that the health of<br />
our members directly affects the health of<br />
their businesses, ultimately affecting the<br />
overall industry, which is why we believe<br />
these resources are so important.<br />
The Health & Wellness Task Force has<br />
also begun hosting periodic virtual “Meet<br />
& Greets”, which are essentially a time for<br />
members to connect with detailing peers<br />
from across the globe and chat about<br />
whatever is on their mind – detailing-related<br />
or not. This initiative stemmed from<br />
virtual weekly group sessions during the<br />
COVID pandemic, which generally covered<br />
a specific topic (such as managing<br />
stress and anxiety or coping with loss) and<br />
were meant to bring members together<br />
at a time when gathering at the usual<br />
tradeshows was impossible. Members<br />
enjoyed the opportunity to connect with<br />
OwnaZiebart.com • 866-905-3371<br />
OwnaZiebart.com 866-905-3371<br />
OwnaZiebart.com • 866-905-3371<br />
OwnaZiebart.com • 866-905-3371<br />
one another without having to deal with<br />
the usual restrictions of travelling, taking<br />
off time from work, etc., so we decided to<br />
continue hosting the virtual events regularly,<br />
even after travel restrictions were<br />
lifted and tradeshows were once again<br />
added to members’ schedules. Keep an<br />
eye on the event calendar on the-ida.com<br />
for upcoming virtual events.<br />
Another recently established group<br />
that has been active in building up resources<br />
is the IDA Industry Standards<br />
Task Force, whose main goal is to gather<br />
global differences in detailing terminology<br />
and other differences within the detailing<br />
process as it is completed around the<br />
world, so that we may create a comprehensive<br />
guide to offer to members. Since<br />
the task force’s inception, the group has<br />
conducted multiple surveys seeking input<br />
from members across the globe about<br />
terms used to describe the same detailing<br />
issue or situation. The data collected from<br />
these surveys have resulted in the updating<br />
of existing glossaries and the creation<br />
ENTREPRENEUR MAGAZINE:<br />
ENTREPRENEUR MAGAZINE:<br />
Top 500 Franchisors<br />
ENTREPRENEUR Top<br />
Top<br />
500<br />
200 Global<br />
Franchisors<br />
Franchise MAGAZINE:<br />
Top Top<br />
200 Global Franchise<br />
ENTREPRENEUR 500 Franchise Franchisors for MAGAZINE: Veterans<br />
Top Franchise for Veterans<br />
Ranked Top 500 200 #1 Global Franchisors in its Franchise Category<br />
Ranked #1 in its Category<br />
Top Franchise 200 Global for Franchise Veterans<br />
Ranked Top Franchise #1 in its for Category Veterans<br />
Ranked #1 in its Category<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 19
of new terminology glossaries on our<br />
<strong>web</strong>site, which are available to members<br />
and the public alike. These updates help<br />
ensure that detailers around the world<br />
can confidently understand one another,<br />
especially when working together and<br />
travelling internationally.<br />
As previously mentioned, many IDA<br />
members are small business owners who<br />
are well-versed in the ins-and-outs of detailing<br />
but may not be as prepared when it<br />
comes to day-to-day business operations.<br />
To help members with the operations<br />
side of things, we have compiled a library<br />
of business resources and templates from<br />
fellow members to assist those who may<br />
not even know where to start with paperwork<br />
and documentation. Available<br />
templates include a sample business plan,<br />
employment agreement, inventory tracking<br />
spreadsheet, marketing plan, vehicle<br />
intake form, and much more. This resource<br />
library is available on our <strong>web</strong>site<br />
for all active members.<br />
Increasing Consumer<br />
Awareness & Building<br />
Relationships with<br />
Industry Partners<br />
IDA members have long stated that<br />
increased consumer awareness is one<br />
thing that would make their membership<br />
even more meaningful. They want the<br />
public to understand what it means to not<br />
only be a professional detailer, but specifically<br />
what it means to be an IDA member<br />
and Certified Detailer. While many consumers<br />
are familiar with the ASE Certification<br />
for mechanics, not as many yet understand<br />
the value of IDA membership<br />
or certification. That is why, earlier this<br />
year, the IDA launched its consumer-focused<br />
<strong>web</strong>site, DetailingNearby.com, and<br />
corresponding social media pages. The<br />
main purpose of this <strong>web</strong>site is to help<br />
connect consumers with local detailing<br />
professionals in their area. A clean, simple<br />
<strong>web</strong>site makes it easy for consumers to<br />
find the services they need while learning<br />
more about the detailing profession, how<br />
detailing is different from basic car washing,<br />
and what sets IDA Certified Detailers<br />
apart. Now that the site has been fully<br />
launched, the IDA Marketing & Communications<br />
Committee’s main focus is<br />
to develop engaging and educational content<br />
(blog posts, social media, videos, and<br />
advertisements) to drive traffic to the site<br />
and, ultimately, connect more consumers<br />
directly with IDA members.<br />
While consumer awareness is vital,<br />
it is also important for the IDA to<br />
build connections with industry-related<br />
partners, including dealerships and vocational<br />
schools. The IDA Membership<br />
Committee is working to build a customized<br />
package of benefits and offerings<br />
specifically for dealerships, as they have<br />
the potential to be a large sector within<br />
our organization. Likewise, with an increased<br />
focus on improving the industry<br />
for the next generation of detailers, the<br />
IDA Tradeshow & Education Committee<br />
has made it a focus to make inroads<br />
with vocational schools and technical<br />
programs to introduce the IDA Certification<br />
Program to detailing students<br />
while they are still in school.<br />
Improving the<br />
Industry for<br />
Future Generations<br />
of Detailers<br />
Speaking of the next generation of<br />
detailing professionals, two of the main<br />
projects for the IDA Founder’s Club are<br />
the Founder’s Endowment Fund and the<br />
Scholarship Program. The former was established<br />
a couple years ago to grant funds<br />
to programs and projects that align with<br />
the goal of the fund: to further detailing<br />
education and training for future detailers.<br />
Past recipients have included a college program<br />
wishing to build a new wash bay for<br />
900+ students, a community-based internship<br />
program for low-income participants<br />
to learn a new trade/skill, and individual<br />
trainers looking to purchase new tools and<br />
equipment for their international training<br />
sessions. Grant applications are accepted<br />
February 1st – October 31st each year (applicants<br />
must be current members of the<br />
IDA). Members can find more details and<br />
the application form on the IDA <strong>web</strong>site.<br />
The IDA Founder’s Club also manages<br />
the Scholarship Program, which was created<br />
to provide career-minded individuals<br />
in professional detailing the opportunity to<br />
develop professionally, civically, and socially<br />
within the detailing industry. The two<br />
current scholarship programs honor Rick<br />
Goldstein and the Goldstein Family, and<br />
Denis Healy and the Healy Family. The<br />
Rick Goldstein Scholarship Program has<br />
two components: 1) scholarships offered<br />
to attend university and college training<br />
programs, and 2) scholarships for programs<br />
donated by private companies offering<br />
hands-on training. The Healy Family<br />
Scholarship Program (contingent upon<br />
passage of an approved Goldstein Scholarship<br />
education program) gives recipients<br />
the opportunity to take the IDA Certification<br />
Exam and IDA Skills Validated exams<br />
at no cost. Interested candidates can learn<br />
more and apply on our <strong>web</strong>site (applications<br />
are accepted on a rolling basis and<br />
are evaluated quarterly).<br />
Benefits<br />
Beyond Detailing<br />
It is the IDA’s goal to support our<br />
members as more than just detailing<br />
professionals, but also as individuals. In<br />
addition to the previously mentioned<br />
health and wellness resources, which<br />
support our members’ wellbeing, we<br />
have also recently introduced a program<br />
to help support our members’<br />
pocketbooks: BenefitHub! The BenefitHub<br />
portal is available exclusively to<br />
IDA members and provides valuable<br />
discounts and rewards in a variety of<br />
sectors: rental cars, hotels, and travel;<br />
insurance; technology, electronics, and<br />
software; office supplies; and more! Although<br />
this platform doesn’t necessarily<br />
offer detailing-specific deals, many of<br />
the discounts on the site are beneficial to<br />
business owners in general, which many<br />
of our members are. The platform also<br />
helps members save on products and<br />
services in their personal lives, in turn<br />
leaving more money for them to invest<br />
in their businesses. Currently, the BenefitHub<br />
portal has deals and discounts<br />
in 16 different countries, and members<br />
are able to access the portal in their language<br />
of choice.<br />
If any of these benefits have caught<br />
your attention, we encourage you to visit<br />
the-ida.com today – those who are not yet<br />
members can find out how to join, and<br />
current members can start taking advantage<br />
of these programs immediately.<br />
Keep in mind, these projects are all led by<br />
member volunteers serving on committees<br />
and task forces. If you are currently<br />
a member and want to participate on<br />
future initiatives like these, please contact<br />
us at info@the-ida.com or visit our <strong>web</strong>site<br />
to find out how you can get involved:<br />
https://the-ida.com/Get_Involved.<br />
20 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
MEETING<br />
OF THE<br />
MINDS<br />
Where is the<br />
industry headed?<br />
Three detailing<br />
experts weigh in…<br />
PART 1<br />
By Debra Gorgos, Editor<br />
debrag@autodetailingnews.com<br />
At the end of 2022, I was awarded<br />
the opportunity to interview industry experts<br />
Renny Doyle, owner of Detailing<br />
Success and founder of The Detail Mafia;<br />
Justin Labato, owner of JL's Showroom<br />
Detailing, Inc., Director of Training<br />
for Autogeek.com and Lead Global<br />
Consultant for Buff and Shine Mfg; and<br />
Jason Rose, Global Director of Training<br />
for Rupes USA. These three men know<br />
what they’re talking about. From what<br />
they’ve noticed in person, to what they<br />
have heard from others, if you want insight<br />
into the industry, they are the ones<br />
to talk to. We talked for over an hour<br />
about current trends and what the future<br />
holds for professional detailers. The following<br />
is Part 1 of the transcript of that<br />
conversation. Part 2 will appear in the<br />
next issue of Auto Detailing News.<br />
Debra Gorgos:<br />
?<br />
Similar to carwash<br />
memberships, are detail<br />
shop memberships going<br />
to become more of a<br />
thing? And what about apps?<br />
Jason Rose: I would answer the question<br />
and say yes, absolutely. The rewards<br />
programs and the apps for carwashes, I<br />
think, are already migrating into the detail<br />
space and any detailer that's smart<br />
about it, I think, is going to have a program<br />
like that. That's my opinion.<br />
Renny Doyle: The biggest thing I<br />
think detailers struggle with this is not<br />
staying patient and not understanding the<br />
numbers. It's not about a cheap service,<br />
it's about a constant service for people<br />
who are willing to pay and I think coatings<br />
have led us right into an opportunity<br />
where some of the progressive shops are<br />
coming around … We've got, a very small<br />
percentage, but we've got more customers<br />
that are looking for quality over savings<br />
and I think it's the progressive shops<br />
22 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
are going to go more and more in that<br />
direction. I see it growing, but very slowly…<br />
because most people are not patient<br />
enough to make it work. They don’t understand<br />
that it’s not about being cheap,<br />
it’s about offering a premiere service.<br />
Justin Labato: I would agree in regard<br />
to membership being something<br />
that's on detail shops’ radars, but it's also<br />
dependent on the model of the detail<br />
shop. I could take mine and some of the<br />
other more boutique style shops where<br />
car washing can clog up the revenue of<br />
the shop because it's a small service compared<br />
to the continued larger services that<br />
are coming through the shop. But there<br />
are ways to figure that out and navigate<br />
through that by hiring additional staff to<br />
handle that type of service and membership<br />
programs. I think it's just a matter<br />
of the individual detail shop and what<br />
approach they want to take... I do see it<br />
progressing, yes, but it’s going to depend<br />
on the model.<br />
JR: Just to add to that, any of those highend<br />
detail shops that are focused on paint<br />
coating applications and things like that,<br />
like premium, protection packages, I<br />
strongly encourage them to have a membership<br />
program and a way of getting<br />
those customers back in at three months<br />
or six months or one year. Because if you<br />
just do a coating and collect the money<br />
and send them on their way, you do not<br />
have any repeat business for you and it<br />
doesn't keep you engaged with your customer.<br />
So, I think those who have apps<br />
and have the programs that support the<br />
idea of getting that customer back in is a<br />
very smart decision.<br />
JL: I agree. [As for] customer retention, I<br />
do the same thing. I have seasonal offers,<br />
seasonal maintenance, and annual maintenance<br />
services. And it’s a broad-spectrum<br />
that could be three months, that<br />
could be six months, and it's the service<br />
that accommodates the timeframe and it's<br />
all a matter of how they use it. And we<br />
do a discounted rate, so that way they're<br />
not locked in on a prepaid-program as a<br />
membership. We just say: Hey, once you<br />
become a customer, you get a discounted<br />
rate for you to continue to come back for<br />
these types of services.<br />
JR: So, Justin, you actually have seasons<br />
in Florida?<br />
(Laughter)<br />
RD: I think it's also the market. For instance,<br />
we offer a membership in Sun<br />
Valley, Idaho, which is a market with a lot<br />
of disposable cash, where our customers<br />
are wealthy and it has those offering services<br />
for the wealthy. Where, in Texas it<br />
just didn't fly as well. …and so we were<br />
in a good market, but the disposable cash<br />
wasn’t there. We had one person in Sun<br />
Valley who managed 25 accounts as a<br />
consigliere, and it was pretty much full<br />
time. And the benefits of that was they<br />
were prepaid, and their credit cards were<br />
hit the first of the month. They had a<br />
scheduled date, whether they were mobile,<br />
and the mobile price was premium<br />
versus them bringing it into the shop.<br />
They had access to that consigliere literally<br />
18 hours a day. It was & service, but<br />
it was also a premier market. And I think<br />
like Justin just said, knowing your market<br />
and then going to kind of a quarterly or<br />
seasonal services is brilliant.<br />
DG: I think, as a<br />
?<br />
customer myself, who is<br />
very busy too, the<br />
reminders I get for, say, a<br />
car wash, are a huge help<br />
to me. Reminders to wash off the<br />
road salt from my car, or to come<br />
in for love bug removal, or a happy<br />
birthday/free wash offer great, etc.<br />
JL: Yes, I would say five years or so,<br />
give or take, with a lot of these software<br />
companies coming into industry, that has<br />
helped a lot with those types of scenarios,<br />
with reminders. Automated reminders<br />
HHHHHHHHHHHHHHHHHHHHHHHH ®<br />
WASH and DETAIL without the<br />
hose getting stuck under the tires!<br />
A PATENTED BISHOP INNOVATIONS PRODUCT<br />
THE BEST HOSE GUIDE AVAILABLE<br />
BIG – DURABLE – EFFECTIVE<br />
Patented design to grab under the tread and<br />
sidewall to hold it in place<br />
Heavy duty - will not break, even if run over<br />
Simple to use – just kick it under the tire<br />
Protect expensive pressure washer hoses<br />
Make washing and detailing easier<br />
IF YOU’VE GIVEN UP ON HOSE GUIDES AFTER TRYING THE SMALL, FRAGILE,<br />
COMPETITIVE PRODUCTS, GET HOZEEZ® AND USE THE ONE THAT WORKS!<br />
See HOZEEZ® videos on our <strong>web</strong>site, including driving over it with an SUV to show durability!<br />
Made In USA<br />
www.BishopInnovations.com<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 23
from their software have been super helpful<br />
to all shops at all levels across the board<br />
for that reason.<br />
RD: There's where knowing your numbers<br />
comes in, because then you can get<br />
into being just a wash service. …[We tried<br />
it where customers] paid a-flat per month<br />
per car, but it was a high number even<br />
back then, and there's maybe five markets<br />
in the entire country that could withstand<br />
such charges. Then understanding that<br />
you have to be connected, so we didn't sell<br />
the membership, our customers did. We<br />
made it very sought-after…<br />
DG: Are there any<br />
?<br />
upcoming trends for<br />
vehicles you think will<br />
impact the detailing<br />
industry? I looked at car<br />
trends for <strong>2023</strong> and there were<br />
lots of things going on and<br />
proposed.<br />
RD: Jason's got a really good answer. I was<br />
just talking to the Griot’s guys when they<br />
were here. You'd be a person on this because<br />
you're now on the front-line of what's<br />
happening with the paints and so forth.<br />
JR: I wrote three things that are trending<br />
that are going to definitely impact detailers.<br />
The first one, which I've been tracking<br />
for about six years now, is the paint<br />
thickness. So, paint thickness coming out<br />
of the car factories as a trend is getting<br />
thinner and thinner every new model<br />
year and I don't know when they're going<br />
to stop. But it is definitely getting thinner<br />
and thinner. For example, a few weeks<br />
ago we had a class at my academy and<br />
a rental car, it was a brand-new Toyota<br />
Tacoma truck and it had 3.2 Mils on<br />
it. Which 3 Mils, for those people that<br />
know, is like a line in the sand. Where<br />
you're going to say, “I'm not going to<br />
do anything aggressive on this paint.”<br />
So this was a brand-new car. It had 50<br />
something miles on it. So, it was scary. So<br />
that's one trend that I think every detailer<br />
and I personally have been on a soapbox<br />
just every chance I get trying to tell<br />
people, because all of our products and<br />
procedures are getting more aggressive.<br />
So, the polishing systems are all getting<br />
stronger and stronger, compounds are<br />
getting stronger, pads are getting better<br />
and faster, tools are getting stronger.<br />
If you combine those two trends,<br />
our systems are getting more effective<br />
and efficient and faster<br />
and deeper and better. And<br />
then the paint's getting thinner<br />
and thinner. We as a detailing<br />
community, if every<br />
time we touch a car, if we thin<br />
out the paint that much further,<br />
it's a setup for people to burn<br />
through paint and I predict that<br />
the incidents of detailers burning<br />
through paint or damaging paint while<br />
they're trying to repair paint is going to<br />
increase. So, for me that's trend number<br />
one.<br />
The other trend that's happening is the<br />
car factories are beginning to experiment<br />
and explore with ceramic-infused clearcoat.<br />
So, the aftermarket and the detailers<br />
that are, you know, having a heyday, riding<br />
this wave with paint coatings, it's happening<br />
that the car factories are going to<br />
kick out cars with that kind of protection<br />
built into the clearcoat. I still think there'll<br />
be a market for aftermarket detailing and<br />
putting on extra protection on top of that.<br />
But it is going to make ‘muddy waters’ in<br />
terms of what the consumer and the car<br />
owner believes, because they're going to<br />
think, “Well, I already have this protection<br />
from the factory. Why do I need your extra<br />
protection?” So that's one other thing.<br />
And then the third thing I wrote is<br />
robots, because at Automechanika in Europe,<br />
and even at SEMA, I’m seeing more<br />
and more companies that are developing<br />
technology that are robotic, automated,<br />
sanding and polishing systems. If you kind<br />
of look into the future and you take that<br />
and extrapolate it further into the crystal<br />
ball, I do see in our future that there are<br />
going to be detailing stations that you'll<br />
be able to drive-in and have robots polish<br />
your car. I think it's coming…<br />
Justin Labato<br />
RD: What we're seeing in the trainings,<br />
for instance, is [my wife Diane] just went<br />
and bought a new Mazda and she had<br />
three exact make/models with option<br />
packages exactly the same… same color<br />
and she went through and took our paint<br />
gauge to the dealership. Two of the vehicles<br />
had under 3 Mils average, brand<br />
new. [The one she bought] was the only<br />
one that had a little over in that 3.1 to<br />
3.2 range. So, you know, both Jason and<br />
I have had conversations about this and<br />
so you're going to see this ...I think I think<br />
people are starting to wake up, but there’s<br />
still an audience that is selling perfection<br />
at all costs and I think that's you know,<br />
it's costly. You know they think we're<br />
old-fashioned, but what they don't understand<br />
is that it's not old-fashioned, we're<br />
putting science behind the words. So, for<br />
instance, we've got Michal Hill. Michael<br />
Hill is a physicist, and he’s part of our<br />
group. He does a lot of testing. Mercedes<br />
Benz is coming out with their new AMG<br />
model, and he says the clearcoat is again<br />
infused with ceramics. They're going to<br />
start marketing that very thin, but very<br />
hard. Well, that's a deadly combination<br />
because people are going to get aggressive<br />
with it to get things out, but they're not<br />
going to realize they can go through very<br />
easily. I echo that with Jason.<br />
Number 2, is, I think, the trend and<br />
we're going all over the country this next<br />
year, and it's called Coatings, Coffees and<br />
Profits. And one of the things that we're<br />
really trying to propel to shops is basically<br />
machine-less services. More and more,<br />
especially as the economy is now starting<br />
to really struggle, we're really pushing seasonal<br />
coatings instead of just going out<br />
and doing these ridiculous claim coatings<br />
and services that don't need a tool, touch<br />
to paint is for two reasons: A. lot of people<br />
don't know the difference. B. You're<br />
seeing these really thin paint systems and<br />
then, lastly, it's very attractive to the consumer<br />
because your price point can be<br />
far more attractive. Yet you get the<br />
protection and added benefit of<br />
shine and perfection. You’re going<br />
to see the more progressive<br />
shops and again not necessarily<br />
the addicted-to-shine shops,<br />
I’m talking about people who<br />
are really looking at the market,<br />
what they can sell and what people<br />
will buy. The entrepreneurs<br />
are going to see there's great value in<br />
selling services that don't even include<br />
touching paint with a machine, and it<br />
could be exactly what Justin said. Again,<br />
your quarterly or your, your seasonal<br />
updates, I love that, and you know that's<br />
what we're pushing in in these new events,<br />
get the paint perfect, go ahead, do all the<br />
paint correction and once that's done with<br />
the base coating that you put on, now it's<br />
all about cleansing that coating and then<br />
putting another layer on seasonally to<br />
protect that coating. So, I think that's a<br />
trend that you're going to start, hopefully<br />
seeing, because I think it's badly needed.<br />
The other thing that I think is really<br />
cool is the trend is there's a lot more<br />
entrepreneurial-based businesses coming<br />
into play, meaning that there are people<br />
coming in the new generation of shops.<br />
They're not addicted to the shine, like<br />
the current or past generations. They are<br />
looking at this as a business opportunity<br />
and honestly, it's propelling our industry<br />
at a level that is amazing, and so finally<br />
we're starting to draw those, and that's<br />
when you draw in those types of people<br />
what it's doing too is its taking and changing<br />
the current and smart people in the<br />
industry, the ones who are really watching<br />
carefully. It's taking some of those ‘oldway<br />
thinkers’ and turning them into entrepreneurial<br />
thinkers, and it's really cool.<br />
JL: Back in regard to the thin paint subject,<br />
I have a term that I use called “repair<br />
value” and once you start to have<br />
little meat on the bone, there's less “repair<br />
value.” You can't revisit that area, that<br />
designated area for any type of repair.<br />
You know it's going back to the, “I got<br />
a scratch on my hood. Can you get that<br />
out?” Well, yes, we can get it out and we<br />
24 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
WIN $100 Kleen-Rite supplies, single color kit from Dr. Colorchip, PRO Products starter kit,<br />
Dynabrade accessories, Glassparency cleaners, Detailed Image gift card, AND MORE!<br />
Jason Rose<br />
can pound it on our chests and be happy<br />
and impress the customer. But if we<br />
need to revisit that area at a later<br />
date, that designated area, there's<br />
no more repair value. We can't<br />
do anything. We've now forced<br />
the hand of the customer to the<br />
body shop. So, I feel that that is<br />
where that “repair value” term<br />
comes into place ... We lose that<br />
with the thin paint systems. But<br />
to that approach, with what Renny<br />
was speaking on, with doing the<br />
coatings without correction, I mean<br />
there's this subject floating around now<br />
for a couple of years where the term correction,<br />
yes, and whether you're one step<br />
or multiple steps to fix the paint, I've always<br />
truly believed in my learnings and<br />
teachings from everybody on here and<br />
other leaders in the industry that just even<br />
using a cleaner polish as your last step of<br />
decontamination to the paint, to get that<br />
surgical clean approach is still a necessary<br />
step. We wouldn't technically not be using<br />
a machine on the paint, but we wouldn't<br />
be using a machine on the paint to correct.<br />
It would just be to clean the paint to get<br />
that final step of peace-of-mind by abrasion<br />
that everything is off that because<br />
there are some pretty good polymers and<br />
things in the market still that chemists<br />
have come up with that are durable to all<br />
the chemicals and all the stripping agents<br />
and all of these things. They just laugh at<br />
it, but they can't get away from abrasion<br />
by removing it that way. So that's where<br />
I feel we have to have that and it won't<br />
compromise the thin, clearcoats that are<br />
hitting the market. But it will allow us to<br />
move forward in regard to still being able<br />
to offer a good application with integrity<br />
without skipping a beat and possibly<br />
having a failure or premature failure, and<br />
it's all based on how that's educated, how<br />
that's taught. That way people can get out<br />
of the mindset of correction versus cleaning,<br />
because when I show that to people,<br />
they’re like it just doesn't fit for them. I<br />
think that's a way of movement, kind of<br />
pivoting off into the business side of it,<br />
that has grown so much in our industry<br />
that we're certain to see an uptick in, and<br />
I think if we align that properly, we'll be<br />
able to kind of still ride the wave of coatings,<br />
but in a new approach, by still being<br />
able to capitalize even with these thin<br />
paint systems, but educating our customers<br />
to let them know why we're not taking<br />
that approach. I think that's all based on<br />
communication… So, these are definitely<br />
trends that are happening, but it's just a<br />
matter of navigating through on how to<br />
properly continue that education aspect,<br />
to make sure people understand as the<br />
in-user or the customer.<br />
RD: This brings up a really cool topic:<br />
We're testing a coating right now. We<br />
just tested it on a vehicle that, I would<br />
say, has much, much worse damage than<br />
‘lot rash.’ (That's a term that we use for<br />
a new car that's gone through, you know,<br />
a 30-year-old car wash at the dealership.)<br />
It was only these new coatings that are<br />
coming out, the new generation of coatings,<br />
with only about a 20% difference<br />
on the side that was corrected versus the<br />
side that had no correction. So, the trend<br />
is these coatings are hiding more and<br />
more, and so that's going to be a reality,<br />
too. As to where coatings are doing the<br />
job and you know there's always going<br />
to be room for craftsmen, there's always<br />
going to be people who want their cars<br />
to have the maximum potential of shine,<br />
but there are the average driving population<br />
where they won't know the difference<br />
between a car that's been corrected<br />
and a car that's just been coated with<br />
these new generation coding.<br />
JR: And that's so true. And in the recent<br />
past there was this stigma about, covering<br />
up defects, durable fillers and all<br />
that… they're professional detailers that<br />
would just get crucified for being aligned<br />
with products that would cover up defects.<br />
But based on everything we've<br />
been talking about today, there's<br />
more and more reason today to<br />
deliberately use products that<br />
cover defects rather than remove<br />
them. There's lots of reasons to<br />
do it now and to Renny’s point, the<br />
average consumer of detail services<br />
cannot see the difference between<br />
‘show car perfect’ and, you know, 70%<br />
defect removal anyway. So, the standard<br />
of ‘show car perfect’…I personally really<br />
question how relevant that is any more.<br />
JL: It's clean, shiny and protected. Nothing's<br />
changed other than the egos in the<br />
industry that have put that on the front<br />
street to make consumers think differently.<br />
You know, back in the day, the wash,<br />
clay and wax or just the wash and wax,<br />
the customers were taken aback by the<br />
finish, a secondary layer blew them away<br />
right! (And we did no correction). They<br />
had shiny scratches, but they loved it. But<br />
because, paint correction from, you know,<br />
2012 on up, as it started to grow and that<br />
term became more popular and consumers<br />
became more aware of it, it changed<br />
what consumers’ expectations were. We<br />
did it to ourselves. We are our own worst<br />
enemy with those terms.<br />
RD: And you know what's great about<br />
this coating we just tested is that you can<br />
still correct it. Exactly what Justin just<br />
said: We're always going to be relative and<br />
here we've got one of the leading companies<br />
in tool marketing worldwide, Rupes.<br />
Rupes changed the game and they continue<br />
to change the game even with their<br />
products. You’re going to be able to take<br />
and coat a car with those products and it's<br />
never going to go away. But, yet I can take<br />
and do a light, light cleanup polish that's<br />
taking zero off. Make it look beautiful<br />
without a lot of effort, still using the tools<br />
in my craft and it's still there. So that's<br />
what's gorgeous about the combination<br />
of what's happening is that there's these<br />
‘new age ‘coatings that are already here.<br />
But as coating companies start to learn<br />
how to market them and start pushing<br />
out the old coatings and bringing in this<br />
new technology, it is not going to take the<br />
26 | AUTO DETAILING NEWS | VOL. 8, NO. 2 • SUMMER <strong>2023</strong>
craftsmanship out of the craft, it's just going<br />
to be a new mindset.<br />
JR: That leads back to customary<br />
retention and memberships, that so<br />
complements that category.<br />
DG: Are you<br />
?<br />
allowed to reveal<br />
any part of the<br />
formula of these<br />
new coatings that<br />
you've mentioned?<br />
RD: I wish I could, I could take and find<br />
out, because you know when we tested it,<br />
we had a scientist here with us and I understood<br />
about 4 percent of what he said.<br />
You know I know the ingredients, and this<br />
is what's cool, there's a lot more content.<br />
So, before it was a chemical carrier, now<br />
it's going over to solid carriers. And what<br />
that means is when you go from a chemical<br />
carrier to a solid carrier, is that A. that<br />
solid carrier isn't as dangerous, so it's safer<br />
Renny Doyle<br />
for the installer. B. You get a lot more of<br />
the goodies, the protective values that stay<br />
behind, because you're not just wiping<br />
away a bunch of carriers, the solids are<br />
attaching to the vehicle and then also the<br />
way it attaches. So, these new coatings are<br />
not only better for the consumer, and safer<br />
for the installer, it's a lot easier to put on<br />
and we're getting away from these nonsense<br />
statements because we're finding<br />
out now that coatings are just like<br />
anything. They don't last forever.<br />
They're susceptible to chemicals,<br />
they're susceptible to abrasion<br />
and they do need maintenance.<br />
German militaries used coatings<br />
on the tanks, so sticky bombs<br />
wouldn't stick to the tanks back<br />
in the 1940s. They were putting<br />
coatings on tanks way back then.<br />
The Golden Gate Bridge has got a<br />
coating on it, the Brooklyn Bridge has<br />
got a coating on it, so coatings aren't new.<br />
It's just that they finally were able to take<br />
and make them to where they are able to<br />
look beautiful.<br />
?<br />
DG:<br />
You said,<br />
“German tanks,”<br />
is that right?<br />
RD: Yes, what was happening<br />
was the allied forces were putting these<br />
sticky bombs on the German tanks. They<br />
could blow the tanks up. Well, this made<br />
the tank surface, where stuff just didn't stick<br />
to it easily. You actually had hit the tank<br />
instead of just blowing it up. You know<br />
all these different coating technologies --<br />
we've watched it evolve and it's just getting<br />
better and better, but a lot of people fear it,<br />
but I think it's awesome. You've got a major<br />
manufacturer. You've got a representative<br />
for one of the leading pad companies in<br />
the world, all telling us, hey, this is a good<br />
direction. It's not a bad direction as long as<br />
you've got the right eyes on it.<br />
Look for Part 2 of this interview<br />
in the next issue of Auto Detailing<br />
News.<br />
Join Today & Get Involved!<br />
The-IDA.com<br />
Education | Certification | Social Media Discussions | Awards Programs | Technical Expertise | Newsletters | And more!<br />
VOL. 8, NO.2 • SUMMER <strong>2023</strong> | AUTO DETAILING NEWS | 27
YOUR RELIABLE SUPPLIER FOR THE DETAILING INDUSTRY<br />
FAMILY OWNED SINCE 1959<br />
ALL THE DETAILING<br />
SUPPLIES YOU NEED<br />
DETAILSUPPLIER.COM<br />
800-233-3873<br />
Between the variety of<br />
selection and inventory, they<br />
always have what we need.<br />
The service couldn’t be faster<br />
and you can’t beat the prices.<br />
We are life-long customers.”<br />
- Gary | Red Hook, NY<br />
BLACK MICROFIBER TOWELS<br />
Available from<br />
KLEENRITE.COM | 800.233.3873