CM December 2021

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One platform for all your AML compliance needs A “one-stop-shop” which makes compliance easy UK AND INTERNATIONAL INDIVIDUAL AND BUSINESS CHECKS EASY-TO-UNDERSTAND REPORTS PERSONALISED ACCOUNT MANAGEMENT Call us now to book a free demo on: +44 (0)113 333 9835 Or visit us online: smartsearch.com SmartSearch delivers verification services for individuals and businesses in the Brave | Curious | Resilient / www.cicm.com / December 2021 / PAGE 10 UK and international markets. These services include worldwide Sanction & PEP screening, daily monitoring, email alerts and Automated Enhanced Due Diligence.
FROM THE CHIEF EXECUTIVE Stronger Together Collaboration going forward will be key. Sue Chapple FCICM WHAT an extraordinary 12 months it has been. It has been one of those years where few if any of the predictions have come true and the skill, innovation and resilience of our members to face any challenge has once again shone through. It never ceases to amaze me how we, as credit professionals, help and support each other through the good times and the bad. I would particularly like to highlight the tremendous work of our HQ team who have continued to deliver excellent levels of member service despite severe disruption to their working lives and doing so with such good humour and patience throughout. Perhaps we are in a holding pattern, for that is the sense I get from speaking to members and others within the wider business community. The tsunami of insolvencies, widely predicted, hasn’t happened. Yet. I think it is pretty safe to say that Government support has propped up many of those companies facing tough times and no doubt extended the lives of those ‘zombie’ companies who should, perhaps, have been allowed to fail. Whether there will be a sudden ‘rush’ of business failures once the Government pulls the plug is unclear; the smart money suggests there will be a trickle leading to a stream, and while the stream might not lead to a flood, it will continue to flow for some years ahead. The economy is also difficult to predict. The recent budget showed the Government in a place it didn’t expect to be, with a much stronger economic outlook than it thought possible. That has similarly caught the media commentators off guard. But it’s not to say that there are not challenges ahead; the very latest GDP figures were on the low side against target, and one would be foolish to believe that everything in the winter garden is rosy. Challenges are everywhere you choose to look, especially within the supply chain. Finding ways for ‘big’ businesses to pay their smaller suppliers more quickly is more important than ever. Companies of every size will need to have a clear strategy for how they are approaching 2022 and beyond, especially when it comes to recruiting and retaining talent. That’s something that has always been an issue but has been given greater impetus in recent months and will continue to be an issue for the foreseeable future. Collaboration going forward will be key. None of us can do this alone. Put another way, we are undoubtedly stronger and better when we work together, and professional, knowledgeable, well-trained and supported credit teams will always prove their worth. There is plenty to look forward to next year, not least the welcome return – in person – of the British Credit Awards, and there will be a new home for your Institute and our HQ team as we will be bidding a fond farewell to The Water Mill in 2022. But for now, I wish you all a very happy and peaceful Christmas and look forward to seeing you in the New Year. Companies of every size will need to have a clear strategy for how they are approaching 2022 and beyond, especially when it comes to recruiting and retaining talent. Brave | Curious | Resilient / www.cicm.com / December 2021 / PAGE 11
Page 1 and 2: CREDIT MANAGEMENT CM DECEMBER 2021
Page 3 and 4: DECEMBER 2021 www.cicm.com CONTENTS
Page 5 and 6: CMNEWS A round-up of news stories f
Page 7 and 8: FINTECH business insurance startup
Page 9: NEWS SPECIAL AUTHOR - Edward Flanag
Page 13 and 14: COMMERCIAL COLLECTIONS AUTHOR - Sea
Page 15 and 16: MEET THE 2022 AWARDS JUDGES Thursda
Page 17 and 18: OPINION AUTHOR - Adam Bernstein Lim
Page 19 and 20: Is your order-to-cash process ready
Page 21 and 22: INTERVIEW AUTHOR - Sean Feast FCICM
Page 23 and 24: Brave | Curious | Resilient / www.c
Page 25 and 26: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 27 and 28: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 29 and 30: LEARNING & DEVELOPMENT AUTHOR - Sea
Page 31 and 32: Stagflation - a worry for all UNLES
Page 33 and 34: STATISTICS Data supplied by the Cre
Page 35 and 36: CICM MEMBER EXCLUSIVE Your CICM lap
Page 37 and 38: SEASON’S GREETINGS FROM SWITCH ON
Page 39 and 40: EDUCATION & MARKETING These are pre
Page 41 and 42: Each of our Corporate Partners is c
Page 43 and 44: Global Outlook Paid and complementa
Page 45 and 46: OPINION AUTHOR - Derek Scott FCICM
Page 47 and 48: ROUND TABLE JUDGMENT ENFORCEMENT Is
Page 49 and 50: ESG AUTHOR - Sean Feast FCICM An im
Page 51 and 52: www.tcmgroup.com Probably thebest d
Page 53 and 54: MARKETING & EDUCATION Virtual Class
Page 55 and 56: TRAIN FOR THE YEAR AHEAD My Learnin
Page 57 and 58: Brave | Curious | Resilient / www.c
Page 59 and 60: Switch to Direct Debit Why not spre
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CM December 2021

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