Debtfree Magazine issue #12 of 2021

SURVIVING 2021

YOU

MADE

IT!

Issue 12 of 2021

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FROM THE EDITOR

What a year. I don’t know about you but I feel tired.

Like, lie in the lounge in my pajamas tired. Like, it is

sunny outside and the beach is down the road but I

just wanna lie inside and watch Netflix like it’s the first

week of lockdown tired.

Now that may sound very lazy but it has been a long and busy year

and we accomplished a lot this year. I am sure you feel that way too.

Even with the pandemic raging, the demands of work have slowly

increased and at the same time it feels like you end up spending more

each month at the shops just to buy what you did last month.

Now if you are like me, you probably enjoy dipping your toes into a

little news every day. Sadly this year the good news stories have been

few and far between. I am glad they found that little girl who went

missing in Australia and I am glad some of those desperate people

made it out of Afghanistan on that last flight but overall it has not

been a great year for news...unless you like volcanoes or are watching

vaccination figures.

In that case it has been impressive to see what can be done when

there is a financial incentive to deal with a problem and the problem

is immediately obvious. Not so much if the problem is a slow

warming of the planet that will destroy life for your kids. Then the

results are a little less than impressive.

This issue we have a look at some of the stand out events of the year

and what they teach us about ourselves and the world we live in.

Now it is impossible to cover every story from all over the planet (and

beyond) but we have picked out some highlights and lowlights for

you. They are sure to bring a smile to your face or maybe a tear to

your eye.

We hope that the year has been kind to you. Even if it wasn’t, it has

come to an end now and you can put it behind you. For some that

will mean a few days off relaxing and maybe enjoying the outdoors or

maybe fixing that cupboard door in the kitchen you just have not go to.

For others, like me it will mean turning the phone off and ignoring

your family and friends for a few days. Hey, don’t judge me. It will just

be for a day or two and then I will Zoom with them again I promise.

So, find whatever it is that you need to do to recharge because 2021

is done and you survived it.

Hopefully, 2022 will be the year that your plans come together and

you are able to make large strides towards becoming totally debt free.

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NCRDC1142

CONTENTS

SURVIVING 2021 : YOU MADE IT

DEBT

COUNSELLING

THE NOBLE

PROFESSION

TALK IS CHEAP

MUCH CHEAPER

THAN GOING

TO COURT

JOB

OPPORTUNITIES

SERVICE

DIRECTORY

DISCLAIMER

Debtfree Magazine considers its sources reliable and verifies as

much information as possible. However, reporting inaccuracies

can occur, consequently readers using this information do so

at their own risk. Debtfree Magazine makes content available

with the understanding that the publisher is not rendering legal

services or financial advice. Although persons and companies

mentioned herein are believed to be reputable, neither

Debtfree Magazine nor any of its employees, sales executives

or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to

us by advertisers which does not necessarily reflect the views

and opinions of the Debtfree Magazine team. No person,

organization or party can copy or re-produce the content

on this site and/or magazine or any part of this publication

without a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree Magazine,

authors and contributors reserve their rights with regards to

copyright of their work.

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NCRDC2484

SURVIVING 2021

YOU

MADE

IT!

YOU MADE IT

This year is almost behind us, you made it, well done!

Maybe you were unsure if you were going to be able

to cope with all the stress and drama, but you have

successfully made it through this year, and now, 2022 is

around the corner.

What stands out for you about 2021?

It could be the time you got ill, or lost your job, or got hired for a new

job. Maybe you suffered a loss in your family, or celebrated a new

addition to your family. Perhaps you will recall how America fell apart on

a grand scale, or the rioting and looting here in SA, during the middle of

the year.

Perhaps 2021 was the year that you finally decided to get a grip on your

finances, and entered debt review. Whatever the case, this second year

of a global pandemic is a year that none of us will soon forget.

Let’s take a look at just some of the key events of 2021, and try to put the

last 12 months into context.

SURVIVING 2021 YOU MADE IT

JANUARY

Politics

Trump loses the elections, and Biden is elected as the next American

President. Kamala Harris is sworn in as Vice President.

The year got off to a real bang, with the near death of the American

democratic system. Angry supporters of an ousted President stormed

the US Capitol, goaded on by political messages and chaos ensued.

Things teetered on the edge for a while, with the country being the

closest it has come to civil war for hundreds of years.

Deaths

Long time US talk show host, Larry King dies at 87 years old.


FEBRUARY

Politics

There was a military coup in Myanmar, which sparked many protest

marches and sadly many deaths throughout the year.

Space

NASA was excited to successfully land the Perseverance Rover on

Mars. Over the next months, they would also launch a flying drone,

and capture many exciting images of the red planet.

Debt Review

The NCR’s Credit Industry Forum (CIF) continued to look into the

professional fees charged during debt review. Because the National

Credit Act and regulations do not have any official fees, this remains

a tricky area for the industry with different organisations, associations

and even the Regulator weighing in. Law societies, in particular, feel

that their members’ rates for legal work done on debt review matters

cannot be set by other parties.

Lockdown

SA moved to an adjusted level 1 lockdown as reported Covid-19 cases

drop to low daily figures.


MARCH

Politics

The SA Budget speech announces conservative spending plans, and

is met with favour for not making empty promises about pie in the

sky political projects. Failing state owned enterprises do not have the

usual buckets of cash thrown at them, despite their ongoing appeals

for support. Overall it is heralded as a success.

Banking

After some time, another round of arrests are made in connection

with the giant VBS Bank looting scandal.

International Supply Chain

What happens when you try park a giant container ship sideways in

the Suez Canal? The world’s supply chain implodes, as it takes ages to

move the massive Evergiven container ship. The prolonged blockage

of this crucial sea route, adds to the disruptions caused by Covid-19

on the world’s supply chain.

Deaths

Zulu King Goodwill Zwelithini dies at 72 years of age.


APRIL

Politics

A military takeover in Chad heralds a period of political unrest across

the African region. Other countries like Mali, Guinea and Sudan

will also face such political upheaval during 2021, with many other

governments (Like Eswatini and SA) facing protests or armed attack

Banking

VBS personal banking clients are relieved to learn they can recover

much of their money via Nedbank.

Covid-19

The world passes the 1 billion vaccines mark. The majority of these

vaccines however are concentrated in 3 countries: USA, China &

India.

Deaths

Prince Philip (married to the long time queen of the UK) dies at the

age of 99.

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since 2007

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MAY

Debt Review

A discussion paper about the possibility of combining the old

administration and the newer debt review process gains a lot

of industry attention. The paper is riddled with antiquated and

problematic suggestions. Debt Counsellors, who have had a very

limited say, up to this point, make a big effort to comment on issues.

Space

China lands the Zhurong Rover on Mars, and proceeds to drive

around capturing images and taking samples. Martian commuters are

distressed as this suddenly doubles road traffic on the planet…

Politics

Mali experiences its second military take-over in only 10 months.


JUNE

Cryptocurrency

In a big move, El Salvador decide that as a country, they will begin to

use Bitcoin as one of the country’s legal tender (they also use the US

Dollar). Elsewhere in the world, regulators with the help of banks, try

to figure out how they can regulate cryptocurrencies and claim tax.

Locally based, Africrypt implodes as the founding members go into

hiding after claiming they were hacked. Billions are said to be missing

(though later that figure will end up actually being much smaller).

Scams

The NCR is a target of a scam, as messages are sent to Debt

Counsellors that the NCR have changed their banking details (they

didn’t) and yearly fees can be paid into the new account.

Many consumers also fall for similar scams, when suddenly told that

their payment distribution agent (PDA) has changed their bank details

(they haven’t and won’t).

Covid-19

The world passes the 3 billion vaccine mark. The high number of

vaccinated allows for increased studies into the effectiveness and side

effects of the vaccine. The need for booster shots becomes clear.

We’re not back,

we never left.

NPDA is now iPDA.

As one of the four licensed Payment

Distribution Agencies in South Africa, we

work with several hundred DC’s, paying

several thousand creditors and managing

payments for thousands of consumers.

We still offer a range of benefits and controls

that make the way you serve your clients

faster, cheaper and more intuitive.

For more information or a free demo, visit us

at www.ipda.co.za.


JULY

Data Protection

The Protection of Personal Information Act came into full effect after

a 12 month grace period, started in 2020. The Act is designed to

protect people from harm by protecting and regulating the use and

storage, as well as sharing, of personal data. So, don’t forget to lock

your computer, with all that sensitive data on it before walking away

from your desk.

Climate Change

It is wildfire season in California, with daily temperatures at record

highs. Since April, fires have been raging and they reach a peak

midyear. It will cost around $3 billion to manage these fires, which are

larger in size than some countries.

A heat wave, caused by global climate change, sweeps across the

North Western US and Canada and over 1400 people in snowy

Canada die as a result.

In Europe, flooding in Germany causes massive damage, and calls

into question the country’s future ability to deal with extreme

weather.


JULY CONT’D

Legal

After the issue has been brewing for a long time the Constitutional

Court finds former President Jacob Zuma to be in contempt, and

orders a 15 month jail sentence. Supporters are outraged and protests

are planned.

Crime

What starts off as small protests about the jail sentence of Former

President Jacob Zuma, quickly devolves into mass criminal looting.

Hundreds of thousands of people break into stores to steal everything

they can. Xenophobic attacks, vandalism and arson are committed on

a grand scale. Stand offs between citizens and security forces verse

thieves and looters are seen across KZN and Gauteng. The riots end

up costing the economy around R50 billion. Police later report on

many influential people who encouraged the criminal behavior. Over

3400 people are later arrested. Tragically, almost 350 people lost

their lives.

Assassination

The President of Haiti, Jovenel Moise is shot down while sleeping.

Over 28 people will later be arrested in connection with the crime.

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AUGUST

Politics

A new South African Finance Minister is announced as the President

appoints Enoch Godongwana to the post, to replace Tito Mboweni

who had held the post since 2018.

With the departure of the last of the US forces across Afghanistan

after 20 long years, Taliban forces surge across the country, and

Afghani government offers its surrender in August. A refugee crisis

plays out at Airports in Kabul and Mazar-e-Sharif, as many are

desperate to escape the new regime.

Disasters

The troubled country of Haiti is hit by a 7.2 magnitude earthquake,

causing severe damage.

In Greece, wildfires rage across the country as a result of climate

change.


SEPTEMBER

Entertainment

Squid Game. What can one say about this South Korean drama, where

desperate people will put their lives on the line for cash. It nearly

broke Netflix becoming number 1 on Netflix in only 10 days.

Incidentally, 23 year old Mr. Beast broke YouTube with a live

reenactment of the game show, featuring real prize money of

$456 000 and garnered over 175 million views in just a few days in

December 2021.

Politics

The military capture and arrest of President Alpha Conde’ in a coup

d’état in Guinea. The former President had recently pushed for

constitutional changes to allow him to stay in office for a third term,

despite wide spread protests in 2020.

Former President Jacob Zuma receives a medical parole, and is

allowed to go home. The decision is met with excitement from

supporters, and suspicion from the international community.


SEPTEMBER CONT’D

Disasters

There are many active volcanoes on the planet, but in September the

Cumbre Vieja volcano on the Spanish island of La Palma, (it is one

of the Canary Islands up near Morocco) blows its top, and carries on

doing so for the next 3 months. The resultant lava flow wipes out 3

000 homes and businesses, as ash rains down across the island.

Meta-verse

While weathering the storm of an employer whistleblower, Facebook

announces it is changing its name (and focus) to META. This sparks

a gold-rush type hype for all things related to the Meta-verse, virtual

real estate sales, and a boom in the sale of NFTs. People soon forget

all about the whistleblowers pesky claims about privacy rights, or hate

speech, or whatever.

Scandal

The release of the Pandora Papers exposes how many of the world’s

wealthiest and influential people have been hiding money and

financial interests. The Papers expose politicians in office, corporate

leaders and Royal families. The documentation will be used by tax

officials and police around the world, to bring charges against many

of those exposed.


OCTOBER

Politics

Sudan jumps on the band wagon with a military coup of its own,

while nearby in Ethiopia, the Tigray war rages on with an estimated

10 000 casualties and counting. Somalia is repeatedly accused of

secretly joining in the conflict.

Health

The World Health Organisation (WHO) endorses the first ever malaria

vaccine. Malaria claims over 400 000 people a year (90% in Africa).

Debt Review

After prolonged battles, the NCR won cases against Debt Counsellors

Zahid Adams and Clark Gardner. In their ruling on the cases, the

National Consumer Tribunal issue both Debt Counsellors with a

massive R500 000 fine, to send a message to the industry (both cases

are being appealed to higher courts).

Finance

The world’s largest ever tax fraud case is exposed in Germany,

and one of the smaller parts of the international Investec brand is

implicated. The fraud is said to amount to over $80 Billion.

Space

Thanks to Mr. Jeffrey Bezos, Captain Kirk is finally able to head to

space aboard Blue Origin. Fortunately, no Klingons were spotted

during the flight.


NOVEMBER

Scandal

Tennis star Peng Shuai accuses Zhang Gaoli, former vice Premier in

China, of sexually assaulting her before disappearing. Shhhhhhh!!!!!

Covid-19

Someone unwisely updates the regular SA daily Covid-19 tracking

stats of 868 positive cases, with a whole lot of old data in one

giant lump sum. This pushes the actual daily infection stats up, in a

seemingly massive spike of an extra 17 718 positive cases. Within a

few days, scientists will coincidentally report that a new variant has

been successfully identified in Botswana and South Africa. The variant

will come to be called Omicron.

The combination of Omicron’s ability to circumvent vaccines (and

natural immunity after previous infection) and the recent fake spike

shown in local Covid-19 stats, causes international panic. Several

countries add SA to ‘no fly’ red lists, and the effect on the economy

and travel industry is devastating. Bans will only begin to be lifted by

December, by which time travelers will have already changed their

travel plans.

Deaths

Former President FW De Klerk dies at 85 years of age.


NOVEMBER CONT’D

Financial

The SA Repo Rate goes up for the first time in years to 3.75%.

Economists predict a series of future increases taking the rates up to

5.5% over the next 24 months.

3 more people are rounded up in arrests related to the VBS looting

case, which will proceed in 2022.

The NCR drop their case against credit provider Moneyline, who

they had accused of taking advantage of thousands of vulnerable

consumers.

In another blow to consumers, credit provider Bayport won their

Supreme Court Appeal (about adding lots of legal costs after

judgments). The Stellenbosch Law Clinic is now considering taking

matter to the Constitutional Court on behalf of consumers.

The World’s Taxiest Man

This year, the world’s richest man Elon Musk, decided to pay tax.

Going onto Twitter, Elon causes his usual chaos, asking if he should

pay tax and stirring up the hornet’s nest (incidentally messing with the

share prices of the very shares he was going to buy and sell). Over the

course of a few weeks, Elon cashed out shares (and bought a bunch

more) and become America’s biggest private tax payer ever, paying

R175 Billion in one go.

Photo by Steve Jurvetson https://www.flickr.com/photos/jurvetson/40705940233


DECEMBER

Climate Change

After a hard political year of upheaval, the traditionally very dry Sudan,

which has been facing extreme drought, recorded flooding. Over

850 000 people were impacted or displaced during the extensive

flooding.

Legal

Former President Jacob Zuma, who was pardoned for medical

reasons, is ordered back to jail. The court also orders that the time he

has spent out of jail at home, will not count towards his sentence.

Entertainment

Despite a global pandemic Spider- Man: No Way Home enjoyed the

3rd all time highest opening weekend, taking in around $587 Million

worldwide (only beaten by 2 of the Avengers movies).


2021

1N NUMB3R5

Rand/Dollar

Bitcoin

Bitcoin began 2021 at

$40 000

which was

significantly higher

than it had started

2020, prior to

lockdown at only

$9000 (for one).

During the year, the

price rose to

$61 000

before dropping

down to an end

of year figure

of around

$48 000.

At the start of 2021

it cost you

R14.59

per US Dollar. This

figure dipped during

the year as the

Dollar performed

poorly, and the

Rand did well

getting as low as

R13.42

This was short lived

however, and after

that dip it began

steadily climbing

back up to over

R16.00

per Dollar.

Brent Crude

Oil

A barrel of Oil began

the year at

$53.60

(which was much

higher than in 2020)

and ended the year

up over

$79.92

at the end of

November, before

taking a bit of

a knock over

concerns caused by

Omicron.

Electricity

South Africa

experienced over

2,416GWh

of load-shedding in

2021.

This is significantly

higher than the two

previously worst years

1,798GWh

in 2020 and

1,332GWh

in 2019.

Petrol Prices

Amid some

controversy about

how the petrol price

is calculated, the

inland price of petrol

began 2021 at

R14.69

per litre. By the end

of the year, this had

shot up to a rather

controversial

R20.07

per litre.

Food Prices

The UN food

and agricultural

organisation

reported that food

shot up to a

10 year high

globally,

with an average

global increase of

36%.


TAKE AWAYS

What do we take away from a year like 2021?

We learned that SA politics bears an uncanny likeness to the American

political system. True, in America people are doing so well they are

walking out of their jobs en mass, while here in SA millions are sitting

unemployed. Still, with former Presidents dominating the news, and

riots on the streets, things are surprisingly similar.

We learned that Covid-19 is likely to be around in one form or

another over the years ahead. On the plus side the billions of doses of

vaccine given and tracking of results has been able to provide lots and

lots of data about the virus, variants and treatment.

We learned that some people, including some of the richest people,

are looking outward to the stars (or at least Mars) for a brighter future

and chance for humanity, while others are looking inwards towards

the Metaverse where people will be able to escape online, into a

Ready Player One type world.

We also learned that global climate change conferences are probably

not going to produce the needed results until the biggest countries

are literally on fire half of every year. Still, they did manage to include

the word ‘coal’ into a document this year at COP26 so, small victories.

Many of us also realized that trying to force everyone back to work

like things were before the Pandemic is probably not realistic. In the

US, they saw this in a big way with the “Great American Walk Out”.

People are fed up with being taken advantage of.

We also learned that given half a chance, people will run out during

an airborne pandemic to the mall, to watch superhero movies or to

buy discounted items on Black Friday.

In a repetition of 2020, we sadly also saw how divided society is over

issues surrounding the pandemic. Authorities came head to head with

protestors, and people are struggling to find a meaningful balance of

their own rights and those of others.

So, 2021 helped to further shatter the picture of stability that

governments and society prefer to project. The mid-year Days of

Shame riots in SA, proved how volatile people can be if they do not

have work, and opportunities to better their lives readily available. The

military coups and near coup in the US shows how fragile the system

actually is. It’s all a bit scary. So, try to take care of your mental health.

No doubt you had a tough time during 2021, but hopefully you also

had highlights along the way. Having acknowledged that… it’s done

now, it’s all over. Take a deep breath, you can relax. Don’t let this

article stress you out. You made it, well done, you survived 2021.

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DEBT

COUNSELLING

THE NOBLE

PROFESSION

DEBT COUNSELLING – THE NOBLE PROFESSION

ANSWERING

THE CALL

Since 2007, when the National Credit Act came into

effect, thousands of people have registered with the

National Credit Regulator (NCR) as Debt Counsellors.

Over the years the NCR have vetted and registered around 3000

different people across SA as Debt Counsellors. Unlike credit

providers, credit bureaus or Payment Distribution Agents (PDAs)

Debt Counsellors are not registered as companies but rather as lone

individuals who have the necessary experience and training to assist

financially stressed consumers.

And let’s be clear, ever since 2007 there has been no shortage of

people in financial distress. The world had hardly recovered from the

2008 great recession before Covid-19 hit in 2020.

Thousands of distressed consumers who were trapped in the rather

horrible collections process facing harassment or the loss of assets

have been able to turn to experts for help.


IT’S CHEAP AND

IT WORKS

Given the relatively low rates that Debt Counsellors

charge for their professional services it is clear that the

vast majority of Debt Counsellors are in the profession

simply to offer help and relief to consumers.

In the past, consumers would have to try turn to lawyers or other

mediators to try help them negotiate with creditors and often were

overwhelmed by run away costs or a lack of cooperation by credit

providers. The 2007 National Credit Act flipped that on its head,

forcing credit providers to play ball and come to arrangements with

consumers or having the courts make such arrangements for them

instead.

The journey has not all been roses, of course. Debt Counsellors soon

realized that in order to help people effectively they would have to

also run a successful practice, balancing the needs of a low profit

margin business with the challenge of helping those who are in

financial distress and have poor financial habits.


IT’S A BALANCING ACT

Stressed consumers often look to Debt Counsellors as

a knight in shining armour who can remove all their

financial woes with the wave of a wand.

This is of course, unrealistic. Rather, Debt Counsellors play a role

balancing the consumers’ needs with the credit providers’ rights while

also assisting the courts in making debt restructuring easy.

Working successfully in the industry means managing consumer

expectations and trying to maintain good relationships with those who

you sometimes have to argue against at Court. It’s a tricky balancing act.


THE LEGAL SIDE

OF THINGS

Sadly, the SA court system has fallen far short of initial

expectations of how they would embrace debt review.

Often Magistrates would shy away from restructuring

debts and would rather try force consumers and credit

providers to negotiate and settle matters outside court

on their own.

It was also expected that Magistrates and Judges would refer almost

all matters about credit accounts to Debt Counsellors and make good

use of this resource. Instead many courts initially shied away from

dealing with debt review matters for years, some still have the habit

of nitpicking and country wide the legal side of debt review is still so

complicated after one and a half decades that legal fees often outstrip

the professional fees of the Debt Counsellor.

Still, this has not prevented Debt Counsellors from reaching out

to help consumers and offering them what relief they can through

this amazing process. It is one of the most advanced in the world

and though somewhat underutilized it offers a dignified way for

consumers to realistically deal with their debt (and for credit providers

to collect debt with few costs). Working with expert attorneys Debt

Counsellors have figured out how to help consumers through the

convoluted legal system.


EDUCATING

CONSUMERS

The NCR is the party that is officially tasked with

educating consumers about the debt review process.

Many feel that more efforts in this area could always be

made and even today, after so long, many people do

not really understand how debt review works.

Still, Debt Counsellors have set up websites, begun sms campaigns,

email campaigns, Facebook and Whatsapp groups and eagerly shared

information with the media.

This effort is made to reach the public with the message that they do

not have to let their debt run away, they do not have to be stressed by

collections agents and they do not have to live a life in debt. This is often

done at great expense to the Debt Counsellor to find and assist those

who face these pressures.

DEBT REVIEW

LESSON #2

Did you know that you can move your

December debt review payment to come off

earlier? This can help you avoid spending any

of your debt repayment funds by mistake. Talk

to your PDA or Debt Counsellor.


SMALL OR LARGE

Some Debt Counsellors weather the storm on their

own trying to help as many as they can fit into their

busy days.

Others club together and work as a team to assist those who need

help. Either way the NCA sets out the same steps that are needed to

help consumers.

Regardless of what size practice is involved, the goal is the same: to

take on a financially distressed client and help them to get out of debt

so that they no longer need the services of a Debt Counsellor. Debt

Counsellors are happiest when their clients no longer need them.


THE BENEFITS

When you have a lot of debt life is just stressful all

the time. It can be really hard to sleep at night. It can

be even harder to talk to family members about your

situation. Conversations about small expenses can

quickly escalate into full blown fights and screaming

matches.

When you have lots of debt you constantly worry about your friends or

your boss finding out. You hate to answer unknown caller phone calls

so, you don’t. You live in dread of receiving scary post from your credit

providers. It is not a great way to live.

Getting help from a trained professional can bring incredible relief. It

can help ease the pressure almost immediately. Suddenly you are able

to sleep at night and even talk to your family about spending. Knowing

that your debt is taken care of through debt review you can focus on

effectively managing your monthly spending based on your budget. It is

liberating.

It is life changing and it is possible because of the hard work of Debt

Counsellors and the debt review process.


THANK YOU DEBT

COUNSELLORS

To those thousands of people who are working hard

every day to assist consumers through the debt review

process at one of the hardest times in human history,

we say:

Well done on pursuing this

truly noble profession.

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The importance of offering your clients

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TALK IS CHEAP

MUCH CHEAPER

THAN GOING

TO COURT

TALK IS CHEAP MUCH CHEAPER THAN GOING TO COURT

MEDIATION

There are many forms of mediation which can help to

resolve disputes.

It can be about really big geopolitical matters (like peace in the Middle

East) or a smaller dispute e.g. cutting down a tree growing between two

properties. The scope for mediation is very wide, and it is an effective

way for people to resolve problems.


ARBITRATION

Sometimes the mediation process can work a lot like

a court, where both parties present arguments to

an expert, and the expert (Arbitrator) makes a final

decision.

Many people might recognize this type of mediation from the work of

organisations like the CCMA (who handled many labour related disputes).


COURT ANNEXED

MEDIATION

Since the court system is so busy these days, new

laws have been passed that makes it necessary for

everyone going to court, to explain if they have been

for mediation about their matter or not.

If the parties say no, then they must explain why not.

The idea, is to get more people to mediate matters, instead of litigate

them. This is a growing trend, and the other the courts will promote

when they have lots of cases.

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ALTERNATIVE

DISPUTE

RESOLUTION

When parties have a dispute about a matter that falls

under the National Credit Act (eg. there is a dispute

about certain fees on an account or the balance

showing on a credit account) then consumers

can engage the services of an Alternative Dispute

Resolution Agent.

Now this is not debt review, or debt counselling because that covers

when someone is unable to pay several credit providers what they are

demanding. Alternative dispute resolution is more related to a single debt

or dispute.

ADRAs have yet to find their place in the market, but they are able to

help sort out a dispute between a credit provider and a consumer. If

the consumer has debt they can’t pay, then they will be pointed to a

Debt Counsellor instead. Many feel that there is a lot of room for Debt

Counsellors and ADRAs to work together, when end balance disputes

arise, or if consumers are not being given statements or original

documentation.


DEBT MEDIATION

The head of FNB’s debt review department once told

Debt Counsellors at the Debt Review Awards Gala that

an organisation called the National Debt Mediation

Association was set up by credit providers (many years

ago) to try divert consumers away from the legal

protection of debt review.

This is why the words Debt Mediation leave a bad taste in the mouth

of many Debt Counsellors. If consumers have a problem paying their

debts then they need to approach a Debt Counsellor and avoid anyone

advertising this type of “mediation” online.


SCAMS

It is true that there are scams out there. Scammers

often target those with debt problems.

Some people hold themselves out to be mediators, who can handle debt

restructuring (which since 2007 can only be done via Debt Counsellors).

Some consumers have unfortunately been tricked.

So, how can consumers protect themselves? Normally, all it requires is

some homework. A quick Google search, a visit to Hello Peter, visiting

the NCR’s online data base (of ADRAs), associations like ADR Network SA

have a panel of registered members where consumers can choose from.

All these steps can help.


TALK ABOUT IT

Many large issues can be resolved by talking about it in

a constructive way.

It is sometimes hard to find an effective way to do this where both

parties give one another time to really justify and promote their

viewpoint. The structured, organized and fair mediation process offers

such a setting.

So, the next time you find yourself butting heads with a supplier, a service

provider, a credit provider or even a family member, consider making use

of a mediator to help resolve the matter.

What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

• Is he properly insured?

• Could the insurer repudiate the claim

due to his debt review status?

• Since he cannot get more credit,

how does he replace his vehicle?

Meliorleaf is the first and only specialist in insuring

the assets of people in debt review. We genuinely

protect your clients… in partnership with you.

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MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS

How does the partnership between Meliorleaf and Debt

Counsellors work?

We keep you advised regarding your clients to ensure they are

covered properly, and remain covered.

We regularly remunerate you, depending on what you choose to

do:

Some debt counsellors want to be actively involved in

arranging and managing insurance relationships, and we

equally share commissions earned.

Some debt counsellors are registered Financial Services

Providers who can advise their clients and provide a full

brokering service, thereby being entitled to earn the full

commission.

Meliorleaf understands that some debt counsellors cannot, or do

not want to be actively involved, but still want their clients to be

properly insured:

For these debt counsellors, Meliorleaf can offer a fully

outsourced turnkey solution. What’s more, we will still provide

you with ongoing remuneration on all active policies.

Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 010 141 2799

CALL US NOW 010 141 2799 | www.meliorleaf.co.za

Enjoy the break. See

everyone in 2022 or on

the Facebook chat.

www.allprodc.org

Debt Counsellors Collective

Do you need representation with

the NCR?

Would you like to submit

recommendations to the CIF?

We hope all o

enjoy the end

down and ge

a busy

iDDC can help

Email: alanm@moneyclinic.co.za

We wish all our

members a relaxing

holiday season.

www.dcasa.co.za

ur members

of year shut

t to rest after

year.

NDCA are ready to help

consumers who are

struggling with debt.

Visit our site for more

information

ndca.org.za

We appear in the following courts and act as a correspondent for Dc’s

and their attorneys.

ATLANTIS

BELLVILLE

GOODWOOD

CALEDON

CAPE TOWN

WYNBERG

CERES

GRABOUW

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KHAYELITSHA

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MITCHELLS PLAIN

MOORREESBURG

PAARL

PIKETBERG

ROBERTSON

SIMON’S TOWN

SOMERSET WEST

STELLENBOSCH

STRAND

TULBAGH

WELLINGTON

WORCESTER

Please contact adri@kempdebruyn.co.za to

enquire about our fees.

+27 (21) 200 5644

adri@kempdubruyn.co.za

21 Station Street, Paarl, 7646

DEBT REVIEW

LESSON #3

One of the biggest skills a person in debt

review has to learn is the ability to say

“No” to family and friends:

No, you cannot pay that bill for them;

No, you cannot sign surety for them;

No, you cannot afford to lend them money;

No, you won’t be spending money on

fancy gifts and eating out.

Careers &

Vacancies

At IDM, the sky is the limit!

If you want meaning and purpose from your work,

IDM is the place. We offer a wealth of opportunities

for diverse work experience and personal and

professional growth within a supportive and vibrant

culture.

Take a look at our careers page for more

information:

https://www.idmgroup.co.za/careers/

www.idmgroup.co.za

Debt Counselling Practice, Debtor Wellness, is looking to

bring on board additional Debt Counsellors and qualified

administration staff (who would work under the direct

supervision of NCR registered Debt Counsellors) to work

with the team.

Debt Counsellors:

DEBT COUNSELLOR – DC MANAGEMENT

The DC needs an excellent understanding of the entire Debt Review

process and the various duties performed throughout TCDW as well

as the compilation of a Debt Review Court Application and the

processes followed at the National Consumer Tribunal ("NCT") and

the Magistrate's Court.

DEBT COUNSELLOR – CLIENT CARE

The DC must know and understand all Debt Counsellor tasks as set

out in the NCA and task team agreement, work closely with clients.

Branch: Victoria Gate

Please submit your application to hr@tcdw.co.za and note

that contact will be made with shortlisted candidates only.

Administrative Staff:

Admin staff will work under direct supervision of a NCR

registered Debt Counsellor and perform only admin functions.

DATA CAPTURE - NEW BUSINESS

File and control all incoming mail under the applicable client and

forward mail to the correct area. Work closely with the relevant Debt

Counsellor to capture and/or check incoming certificate of Balances

(COB’s), data capture on the Maximus Debt Counselling system.

FINANCIAL WELLNESS PROFESSIONAL – NEW BUSINESS

An extensive knowledge in financial wellness is essential.

MANAGER: CLIENT CARE

Manage and coordinate inward queries received from credit providers,

credit bureaus, the regulator, consumers and PDA’s.

DEBICHECK CLERK – CLIENT CARE

Process all DebiCheck transactions and contact clients where necessary

for them to authenticate the DebiCheck request received from their bank.

CLICK THE C

SERVICE D

DEBT COUNSELLORS

SUPPORT

SERVICES

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021 204 4711

067 211 4913

info@debteezy.co.za

www.debteezy.co.za

Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za

dc@ffsdc.co.za

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SUPPORT SERVICES

011 451 0041

0860 072 768

www.dcmax.co.za

DC Operaon Centre (PTY)

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Court Applicaons

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Liddles & Associates

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is done” N. Mandela

(T) 021 930 5790

(F) 0866070940

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Steyn Coetzee Attorneys /

Prokureurs

Adri de Bruyn

11 Market Street / Markstraat 11,

Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678

adri@steyncoetzee.co.za

RM Brown and Associates



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Tel: 021 202 1111, f: 021 425 0875

Email: roger@rmbrown.co.za

082 974 0866

We are a Port Elizabeth based law firm

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throughout South Africa with matters

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areas of jurisdiction:

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EMAIL

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CELL

071 870 9535

TEL

061 250 4080

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Accountability Group

wendy@accountability.co.za

Bitventure Consulting

compliance@bitventure.co.za

South African Fraud

Prevention Service NPC

Blue Oak Systems

enquiry@blueoak.co.za

Cession Central

admin@cession.co.za

CREDIT

BUREAUS

011 867 2234

maigoshians@safps.org.za

www.safps.org.za

Clearscore

regulatory@clearscore.co.za

Clicknhire

christiel@clicknhire.co.za

Consumer Profile

Bureau

marina@cpbonline.co.za

Credit Bureau Association

Credit Gateway

compliance@creditgateway.

co.za

Cred-IT-Data Online

Holdings

bureau@creditdata.co.za

info@cba.co.za

www.cba.co.za

CreditWatch

marina@cpbonline.co.za

CrossCheck

Information Bureau

marina@crosscheckonline.

co.za

Effective Intelligence

sardagh@e-intelligence.com

Fides Cloud

Technologies

craig@fidescloud.co.za

Finch Technologies

chris@finchinvestments.co.za

I-Bureau Services

abrie@ibureau.services

IDR South Africa

shane@v-report.co.za

iFacts

sonya@ifacts.co.za

Inoxico

support@inoxico.com

Kudough Credit

Solutions

chrisjvr@kudough.co.za

Lexisnexis Risk

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kim.bastick@lexisnexis.co.za

Lightstone

chrisb@lightstone.co.za

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Managed Integrity

Evaluation

marelizeu@mie.co.za

Maris IT Development

marius@marisit.co.za

National Validation

Services

info@nvs-sa.co.za

Octagon Business

Solutions

gregb@octogon.co.za

Omnisol Information

Technology

info@verifyid.co.za

Payprop Capital

johette.smuts@payprop.co.za

PBSA

seanb@PBSA.CO.ZA

Right Cover Online

cto@rightcover.co.za

Searchworks 360

skumandan@searchworks360.

co.za

Smart Information

Bureau

info@smartbureau.net

ThisisMe

juan@thisisme.com

TPN Group

michelle@tpn.co.za

Trans Africa Credit

Bureau

clintonc@transafricacb.co.za

Transaction Capital

Credit Health

DavidD1@tcriskservices.co.za

VeriCred Credit Bureau

sumein@vccb.co.za

WeconnectU

johann@weconnectu.co.za

Zoia Consulting

sipho@dots.africa

PAYMENT

DISTRIBUTION

AGENCIES

COLLECTNET

+27 12 140 0602

DC Partner

044 873 4530

Hyphen PDA

011 303 0060

012 004 2888

SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041

Tel: 0860 072 768

www.maxpayments.co.za

Debt Review Software

Tel: 016 004 0031

South Africa’s premier

debt management solution

www.finwise.biz

•

•

•

•

•

‘’ I was pleasantly surprised by our experien

new system is intuitive and e

Debt counsellor Eas

Don’t forget to laugh.

Things can always get worse!

Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss

Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.

We have updated our communication and escalation channels in this regard.

Please refer to the communication channels listed in tables 1 and 2 below. It is important that

documentation be send to the correct communication channels to ensure timeous feedback.

CAPITEC CONTACT DETAILS

Table 1: Debt Review communication channels

Channel Description E-mail address

1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za

Clearance Certificates

2 Proposals All Proposals ccsproposals@capitecbank.co.za

3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za

(Notice of Motion’s /

NCT applications /

Orders)

4 Terminations Termination queries debtreviewterminations@capitecbank.co.za

5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za

Enquiries

6 Refund / Cancellation

requests

Debt Review Refund

Requests and

Cancellation of Debit

Orders

ccsrefundrequests@capitecbank.co.za

7 Insurance Certificates Replacement Insurance

Policies

8 Reckless Lending Allegation of reckless

Queries

lending and document

requests

9 Credit Insurance Claims All credit insurance

claims

10 Payment allocations Payment Allocations

11 Share Call Contact

number

queries

insurancepolicies@capitecbank.co.za

Rmcontrol@capitecbank.co.za

CreditInsuranceClaims@capitecbank.co.za

ccsdebtreviewpaymentqueries@capitecbank.co.za

086 066 7783 Option 2

Debt Review DepartmentEmail Address

Turnaround Time

Contact Details Standard Bank Debt Review

Debt Review Call Center: 0861 111 525 or 0861 111 402

Debt Review Documents*:

DRApplications@standardbank.co.za

Debt Review Service requests: debtreviewservices@standardbank.co.za 5 days

Debt Review payment queries: DRPayments@standardbank.co.za 7 days

Debt Review administrative requests**: DebtReviewAdmin@standardbank.co.za 5 days

Debt Review complaints and escalations: debtreviewcomplaints@standardbank.co.za 5 days

Reckless Lending Allegations

recklesslendingallegations@standardbank.co.za

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up

letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas

Credit Card 086120 1000

Diners Club 0113588400 / 0860346377

Vehicle Asset Finance Recoveries 0861102347

Vehicle Asset Finance Collections 0861102347

Home Loans Pre Legal 0860102270

Home Loans Customer Service 0860123001

Standard Bank Insurance 0860123911

Deceased Estates 0861001868

Email addresses that will be terminated effective 1 November

Ÿ DRCOB@absa.co.za

Ÿ DRProposals@absa.co.za

Ÿ 17.4@absa.co.za

Ÿ Courtapp@absa.co.za

Ÿ DCClearanceCertificate@absa.co.za

Ÿ DCTransfer@absa.co.za

The email address that should be used from 1 November 202

Ÿ ABSADebtReviewDocuments@absa.africa

0861 005 901 ABSADebtReviewDoc

Authorised Financial Services Provider and a registered credit provider (NCRCP7)

Absa idirect’s FSP 34766

Absa Insurance Company’s FSP 8030

2021, are:

1 for all process-related documents, is:

uments@absa.africa

debtreviewqueries@absa.co.za

DC QUERY PROCESS

NEDBANK DRRS

Debt Counselling Query Resolution Contact Points and Escalation Options

Fax or Email submissions (Level1)

Email: DebtCounsellingQueries@nedbank.co.za

Fax: 010 251 0055

To be used as a first point of contact for all

written communication

Call centre (Level 1: Alternative)

Tel: 0860 109 279

To be used as a first point of contact for

all telephonic communication

Attended to by Queries Team Leader

(Level 2: First Escalation)

Dcescalation1@nedbank.co.za

To be used only where no resolution is

found from first point of contact after

5 business days

Attended to by Senior Manager

(Level 3: Final escalation)

Dcescalation2@nedbank.co.za

To be used only where no resolution

is found from the first escalation after

2 Business days

www.nedbank.co.za

17.1, 17.2, Proposals, General

correspondence:

debtcounselling@africanbank.co.za

To register for Legal Web Access:

lwac@africanbank.co.za

Reckless Lending investigations:

RLA@africanbank.co.za

ESCALATION PROCESS

DETAILS COMING SOON

Debtfree Magazine issue #12 of 2021

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