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Lean QuickStart Guide_ The Simplified Beginner’s Guide to Lean - PDF Room

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1. Initial Perceptions<br />

This is a description of the problem <strong>to</strong> serve as a background for the<br />

problem-solving effort at hand. Framed as a business case, the background<br />

incorporates details such as strategic impact, financial impact, impact<br />

across the organization, supply chain impact (both upstream and down),<br />

and any other pertinent details.<br />

While quantitative data may be useful at this stage, information that is<br />

selected should primarily be qualitative.<br />

2. Breakdown of the Problem<br />

This is a statement that consists of identifying the causes and specifics of<br />

the problem. This could be through structured analysis using something like<br />

the 5W1H method (covered later in this text) or any other structured<br />

investigative method.<br />

This step is defined as an actionable clarification of the problem, and it<br />

should include more quantitative than qualitative data.<br />

3. Target Setting<br />

Establishing well-defined goals that seek <strong>to</strong> remedy the problem detailed in<br />

the last step is the purpose of the target setting stage. Firm goals—goals<br />

based on both qualitative and quantitative data. <strong>The</strong> overall purpose of this<br />

stage is <strong>to</strong> determine what this undertaking is attempting <strong>to</strong> accomplish.<br />

It is important <strong>to</strong> note that the fewer targets that are set at this stage the<br />

better. <strong>The</strong> purpose of the A3 problem-solving method is <strong>to</strong> narrow the<br />

focus of efforts while simultaneously completely scouring out the root of a<br />

problem. As is often stated, this is a common theme in <strong>Lean</strong><br />

implementation and is in line with the overriding concept of kaizen and<br />

waste reduction: continuous incremental improvement and the replacement<br />

of inefficiency (non-value-added) with efficiency (value-added).<br />

4. Root Cause Analysis<br />

This is the thorough exploration of the most basic causes of the problem.<br />

By building on earlier investigations and using <strong>to</strong>ols such as the Ishikawa<br />

(fishbone) diagram, the root causes of the problem are discovered and<br />

recorded.<br />

Depending on the complexity of the problem, this stage may vary in<br />

duration and effort. If the scope of a problem is found <strong>to</strong> be systemic, or <strong>to</strong>o<br />

large in scope <strong>to</strong> be accurately summarized using a sheet of A3-sized paper,

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