Lean QuickStart Guide_ The Simplified Beginner’s Guide to Lean - PDF Room
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6. Flexibility<br />
Flexibility is an essential characteristic in the business world, because market<br />
conditions and cus<strong>to</strong>mer needs are constantly changing. Additionally, flexibility<br />
and continuous improvement go hand in hand in making employees and overall<br />
corporate culture <strong>to</strong>lerant of and even hungry for change. <strong>The</strong> phrase “change is<br />
inevitable” can now be extended in the business world <strong>to</strong> say “change is<br />
inevitable for survival.” A company that is ready <strong>to</strong> change is more prepared <strong>to</strong><br />
succeed in the current business climate.<br />
A focus on flexibility also means less friction when dealing with changing<br />
cus<strong>to</strong>mer needs. While not listed as a source of waste, resistance <strong>to</strong> the needs of<br />
the cus<strong>to</strong>mer can result in intangibly damaging waste events in the areas of<br />
reputation or service. Additionally, new ideas regarding the reduction of waste<br />
can require radically different programs whose implementation can create higher<br />
efficiency processes. A firm that’s ready <strong>to</strong> move <strong>to</strong> the next level will see<br />
smoother transitions when adopting new programs and practices, meaning<br />
reductions in downtime, both literally and in D.O.W.N.T.I.M.E. waste reduction.