MSA GB Handbook and Annual Report 2020-21

Motor Schools Association of Great Britain Ltd 

2022 Handbook 

Annual Report 

2020-2021

Welcome 

Welcome to the 

MSA GB Handbook 2022 

and Annual Report 2020-21 

MSA GB Annual Report (4-13) 

MSA Annual Report 4-9 

Financial Report 10-13 

MSA GB Information (14-29) 

Office holders 14 

Honours & Awards 16-21 

MSA Regions and Nations 22-23 

MSA Committees 24-29 

General Information (30-39) 

Useful numbers 30 

Members’ discounts 31 

ADI Code of Practice 32-35 

Terms of Business 36-37 

Incident procedure 38-39 

MSA GB Handbook 2022 and Annual Report 2020-21 is published on behalf of the 

Motor Schools Association of Great Britain by Chamber Media Services. 

Motor Schools Association of Great Britain Ltd, 4 Victoria Square, St Albans 

Hertfordshire, AL1 3TF. T: 01625 664501 E: info@msagb.com 

Chamber Media Services, 4 Hilton Road, Bramhall, Stockport, Cheshire SK7 3AG 

Editorial / design: 

Rob Beswick 

T: 0161 426 7957 

E: rob@chambermediaservices.co.uk 

Advertising sales: 

Colin Regan 

T: 01942 537959 / 07871 444922 

E: colinregan001@yahoo.co.uk 

Although every effort is made to ensure the accuracy of information contained in this 

publication, the publisher cannot accept responsibility for any omissions or inaccuracies it 

contains. The views expressed in this publication are not necessarily those of the publisher. 

MSA GB: Information, Representation, Services and Support 

ADIs, working for ADIs, since 1935 

03

MSA GB Annual Report 2020-21 

Annual Report 2022 

The MSA GB Board 

The MSA GB Board of Management is 

made up of the elected representatives 

from each of the areas and nations of 

Great Britain. 

At a meeting held prior to the national 

AGM, the Board elects a National 

Chairman and Deputy Chairman. The 

Board met several times during the year 

under review, mainly online because of 

Covid-19. 

Board of Management (directors) 

2020-2021 

n Chairman: Peter Harvey MBE 

n Deputy Chairman: Geoff Little 

(West Midlands) 

n Alex Buist (Scotland) 

n Arthur Mynott (Western) 

n Graham Clayton (North West) 

n Fenella Wheeler (South East) 

n Mike Yeomans (North East) 

n Paul Harmes (Eastern) 

n Kate Fennelly (East Midlands) 

n Tom Kwok (Greater London) 

n Company secretary: 

Board members were paid an 

attendance allowance of £100 for each 

half day during which they were 

engaged on MSA GB national business, 

except for Sundays. 

Administration 

The Board appoints staff to administer 

the association. Over the past year, they 

have been Kingston Smith Associate 

Management, who take care of the daily 

running and administration of the 

association at our Head Office in St 

Albans. The association has continued to 

use several external organisations to 

assist with various tasks including legal 

advice, publishing, IT and printing. 

Finance 

The Board would like to thank the 

accounting team at Moore Kingston 

Smith Accounting for their help and 

assistance in producing this year’s 

accounts. They can be found from page 

10 of this publication and will also be 

published on www.msagb.com 

Membership League 

The MSA GB Recruitment league table 

is based on net percentage membership 

growth/retention over the year and 

awards the Ron Feltham Memorial Cup 

to the best performing region. 

04 

Need advice, information or support? 

Call MSA GB on 01625 664501 or see www.msagb.com

MSA Recruitment League Tables 2020-21 

New Members Recruited 

1 – Scotland 

2 – South East 

3 – Western 

4 – East Midlands / West Midlands 

5 – Greater London 

6 – North East 

7 – Eastern / North West 

8 – South Wales 

Recruitment/Retention 

1 – Scotland 

2 – North West 

3 – Greater London / Western 

4 – South East 

5 – North East 

6 – West Midlands 

7 – East Midlands 

8 – Eastern 

9 – South Wales 

Congratulations to MSA GB Scotland 

who head the table for the year under 

review (see table, above). 

MSA GB North West won the John 

William Parker Memorial Cup as 

runners-up in the membership growth 

retention table. 

This year the Ian Scoular Shield for 

recruiting the most new members in the 

region was also won by MSA GB 

Scotland. 

Subscriptions 

The association continues to provide 

information, representation, services and 

support to members at a subscription 

within the financial reach of all ADIs. 

MSA membership subscriptions have 

not risen since August 2017. The 

standard fee for cheque, debit or credit 

card payers remains at £70. There is a 

discount for those members opting to 

pay by direct debit. 

The Board will consider the 

subscription fee during the year ahead. 

Publications 

Due to the coronavirus pandemic, it 

was not possible to produce our monthly 

membership magazine, Newslink, in a 

printed format. 

To ensure a regular flow of information 

to members during what was a critical 

time, the board made the decision to 

continue the services of Chamber Media 

Services (CMS) to be our official 

publishers of Newslink and other 

publications in a digital format this 

financial year. 

Continued on page 6 



05


Continued from page 5 

Copies of Newslink are hosted on the 

Yumpu digital media website to be read 

online or are easily downloadable in a 

PDF format. 

The Board would like to place on 

record its thanks to our publishing team 

for all their hard work. 

A special thanks, too, to all our 

advertisers who have continued to 

maintain their support for our 

publications over the past 12 months, 

and to all our contributors and editors 

from the areas and nations of the MSA 

GB who work so hard to make Newslink 

such a great read. 

All our publications are also available 

online at www.msagb.com 

Digital media 

The Board has continued to review the 

MSA GB brand to ensure it is fully 

integrated into the digital marketplace. 

The Board remains keen to maintain 

access to MSA GB information and 

services across a wide variety of 

platforms. 

Our website – www.msagb.com – has 

continued to be popular with members. 

The site is regularly updated, and the 

Board of Management have had it totally 

renewed and updated during this 

financial year. 

SMS texting and email 

With our expansion in the digital 

marketplace, it is even more important 

we have your up-to-date contact 

information. The Board requests 

members to help themselves by 

ensuring they keep MSA GB informed by 

letting us know if you change your email 

address or your telephone number. 

Contact us at info@msagb.com or 

01625 664501. 

Texts and emails continue to be a 

popular way through which information 

is passed on to members. 

Organisations 

The MSA GB has continued to be 

members of the Parliamentary Advisory 

Committee on Transport Safety (PACTS) 

and the Royal Society for the Prevention 

of Accidents (RoSPA). 

Throughout the pandemic, MSA GB 

representatives have attended various 

conferences, meetings and seminars in 

digital format, spoke at numerous 

events to promote the MSA GB and kept 

instructors informed at local events 

wherever possible, through what has 

proved to be extremely difficult times for 

everyone in the driver training profession. 


Social media 

The association continues to be active 

across a variety of social media platforms 

and we continue to expand our ‘likes’, 

‘followers’ and ‘friends’ year on year. 

06 





EFA 

During the year under review, MSA GB 

has continued its membership of the 

European Driving Schools Association 

(EFA). Representatives from MSA GB 

attended delegate meetings on a virtual 

platform. 

National Associations Strategic 

Partnership (NASP) 

The major driver trainer bodies have 

continued to collaborate through NASP 

to work on behalf of the profession and 

tackle the many complex issues 

affecting the driver training industry 

during the pandemic. 

MSA GB took its turn to chair NASP 

during the current year and has worked 

closely with the DVSA, DfT and other 

Government bodies over the past year, 

ensuring members received up-to-date 

information with the current situation. 

However, we were disappointed with the 

flow of information from these agencies 

on some occasions. 

Annual Conference 

Unfortunately, the MSA GB’s National 

Annual Conference and Training Day 

2021 had to be cancelled, because of the 

Covid-19 restrictions in place across the 

country at that time. 

The board decided to hold a virtual 

AGM on 21st March 2021. This was very 

successful, with Loveday Ryder, the CEO 

of DVSA, and Jacqui Turland, ADI 

Registrar in attendance, along with 

other speakers from DVSA and the 

association. 

Members who attended enjoyed the 

event and a report was published in 

Newslink. 

Members’ insurance 

MSA GB holds Public Liability 

Insurance to the sum of £10,000,000 and 

Professional Indemnity insurance to the 

sum of £5,000,000 for MSA GB members 

engaged in any driver training that they 

are qualified to deliver. 

The current policy is provided by 

Hiscox and expires on 30th June 2022; 

MSA GB will renew this policy on the due 

date or purchase a new policy with 

similar cover. 

n The Public Liability Insurance 

protects members where a third party 

makes a claim, caused by the negligence 

of a member, for personal injury or 

damage to property, not belonging to 

the member, when outside the car. 

n The Professional Indemnity 

Insurance covers MSA GB members in 

case of action taken against them by a 

third party for professional error, 

negligence, or omission in the professional 

advice they give to the public. 

Call MSA GB on 01625 664501 or see 

www.msagb.com 

08 



Advice 

During the year under review there 

has been a continuing demand from 

members coming forward for help and 

to receive advice on a wide variety of 

matters, not least how to handle the 

exceptional circumstances created by 

Covid-19 and the extremely long waiting 

times for driving tests. 

In Memoriam 

Sadly, over the year under review, we 

lost a number of members to Covid, as 

well as members’ loved ones. Our 

deepest sympathies to all concerned. 

Just after the year under review closed, 

we were also saddened to hear of the 

death of our dear friend and national 

deputy chairman, Geoff Little. Geoff 

worked tirelessly for the MSA GB and the 

driver training profession, and he will be 

sorely missed by his many friends. 

The Future 

The MSA GB Board of Management is 

committed to providing members with 

Newslink 

The Voice of MSA GB 

Issue 347 • December 2021 

the best possible information, 

representation, services, and support to 

help members prosper personally, 

professionally and commercially. 

They have introduced many exclusive 

discounted services for members and 

will continue to add to those available at 

www.msagb.com (see page 31). 

The board is also moving forward with 

plans to restructure the regional 

approach and divide MSA GB into more 

workable areas. 

The MSA GB Board of Management 

will do all it can to continue to help and 

offer advice to members during the 

years ahead. 

On behalf of the MSA GB Board of 

Management, by 

Peter J Harvey MBE, 

Board Chairman 

msagb.com 

Here we go again: 

Masks are back for 

ADIs and pupils 

Our digital magazine Newslink 

has kept members informed 

throughout the past year 

E-scooters: 

Fit for 

the road? 

A vital contribution 

to greening 

urban mobility... 

or a dangerous 

plaything? 

We work for all Driver Trainers. Want to join? See pg 45 for a special introductory offer 



09


Accountants’ Report 

Accountants’ Report to the Board of 

Directors on the Preparation of the 

Unaudited Statutory Financial 

Statements of The Motor Schools 

Association of Great Britain Ltd for the 

year ended 30 November 2021 

In order to assist you to fulfil your 

duties under the Companies Act 2006, 

we have prepared for your approval the 

financial statements of The Motor 

Schools Association of Great Britain Ltd 

for the year ended 30 November 2021, 

which comprise the income and 

expenditure account, the balance sheet 

and the related notes from the 

company’s accounting records and from 

information and explanations you have 

given us. 

As a practising member firm of the 

Institute of Chartered Accountants in 

England and Wales (ICAEW), we are 

subject to its ethical and other 

professional requirements which are 

detailed at https://www.icaew.com/ 

regulation 

This report is made solely to the Board 

of Directors of The Motor Schools 

Association of Great Britain Ltd, as a 

body, in accordance with the terms of 

our engagement letter dated 6th 

January 2020. Our work has been 

undertaken solely to prepare for your 

approval the financial statements of The 

Motor Schools Association of Great 

Britain Ltd and state those matters that 

we have agreed to state to the Board of 

Directors of The Motor Schools 

Association of Great Britain Ltd, as a 

body, in this report in accordance with 

ICAEW Technical Release 07/16 AAF. 

To the fullest extent permitted by law, 

we do not accept or assume 

responsibility to anyone other than The 

Motor Schools Association of Great 

Britain Ltd and its Board of Directors as a 

body, for our work or for this report. 

It is your duty to ensure that The Motor 

Schools Association of Great Britain Ltd 

has kept adequate accounting records 

and to prepare statutory financial 

statements that give a true and fair view 

of the assets, liabilities, financial position 

and surplus of The Motor Schools 

Association of Great Britain Ltd. You 

consider that The Motor Schools 

Association of Great Britain Ltd is 

exempt from the statutory audit 

requirement for the year. 

We have not been instructed to carry 

out an audit or a review of the financial 

statements of The Motor Schools 

Association of Great Britain Ltd. For this 

reason, we have not verified the 

accuracy or completeness of the 

accounting records or information and 

explanations you have given to us and 

we do not, therefore, express any opinion 

on the statutory financial statements. 

Moore Kingston Smith LLP 

Chartered Accountants 

4 Victoria Square St Albans 

Hertfordshire AL1 3TF 

10th February 2022 

10 



Income and Expenditure Account 

For the year ended 30th November 2021 

2021 2020 

Notes £ £ 

Income 110,599 112,883 

Cost of sales (4,496) (3,017) 

Gross surplus 106,103 109,866 

Administrative expenses (89,250) (88,404) 

Operating surplus/(deficit) 16,853 21,462 

Interest receivable and similar income 1 6 

Other gains and losses 2,010 559 

Surplus/(deficit) before taxation 18,864 22,027 

Taxation - 1,899 

Surplus/(deficit) for the financial year 18,864 23,926 



11


Balance Sheet 

As at 30th November 2021 


Notes £ £ £ £ 

Fixed Assets 

Tangible assets 5 516 614 

Investments 6 34,125 32,115 

34,641 32,729 

Current assets 

Debtors 8 11,816 9,861 

Cash at bank and in hand 44,069 28,485 

55,885 38,346 

Creditors: amounts falling 

due within one year 9 (16,927) (16,340) 

Net current assets/(liabilities) 38,958 22,006 

Total assets less current liabilities 73,599 54,735 

Reserves 

Income and Expenditure account 73,599 54,735 

Members’ funds 73,599 54,735 

For the financial year ended 30 November 2021 the company was entitled to exemption from 

audit under section 477 of the Companies Act 2006. 

The directors acknowledge their responsibilities for complying with the requirements of the 

Act with respect to accounting records and the preparation of financial statements. 

The members have not required the company to obtain an audit of its financial statements for 

the year in question in accordance with section 476. 

These financial statements have been prepared in accordance with the provisions applicable to 

companies subject to the small companies’ regime. 

The financial statements were approved by the board of directors and authorised for issue on 

9th February 2022 

and are signed on its behalf by: .............................................................. 

P Harvey, Director 

12 



Schedule of Administrative Expenses 

For the year ended 30 November 2020 


£ £ 

Administrative expenses 

Management fees 35,990 36,006 

Board, committee and regional expenses 4,700 11,682 

Insurance 20,728 20,408 

Software costs 5,764 1,223 

Travelling expenses 2,890 4,807 

Postage, courier and delivery charges 344 585 

Professional subscriptions 7,912 1,426 

Legal and professional fees 913 400 

Accountancy 3,420 5,467 

Charitable donations 1,000 - 

Bank charges 2,699 3,085 

Credit card charges 889 749 

Printing and stationery 50 573 

Telecommunications 1,387 1,439 

Entertaining 412 132 

Sundry expenses 54 372 

Depreciation 98 40 

(89,250) (88,404) 

Operating surplus 16,853 21,462 



13

Office holders 

Leading MSA GB 

Presidents of the Council of The Motor Schools Association 

1935-1939 J Woodhouse-Oakley 

1939-1946 Activities suspended 

1946-1955 Col H Atherton 

1955-1957 C Tetlock 

Chairman of the Motor Schools Association of Great Britain 

1957-1958 H Sands 

Chairmen of the Motor Schools Association of Great Britain Ltd 

1958-1960 S A Pearce 

1960-1963 A M Clare 

1963-1967 F Spencer-Tucker 

1967-1973 Capt G E Melville 

1973-1975 K Leigh 

1975-1978 R Matthews 

1978-1980 B E Rogers 

1980-1982 C Westaby 

1982-1989 Mrs E L Blair 

1989-1995 R T Feltham 

1995- P J Harvey MBE (pictured) 

14 



Honours and Awards 

Regional recruitment trophies 

Regional recruitment trophies are awarded to the area/nation with the best net 

percentage membership growth/retention over the year in review. 

From 1984 the winning area/nation received the North West Salver; 

this was replaced in 2011 with the Ron Feltham Memorial Cup. 

North West Salver 

1984 North West 



1987 West Midlands 


1989 Eastern 

1990 East Midlands 

1991 Western 

1992 Greater London 

1993 Scotland 

1994 North East 


1996 Eastern 

1997 Western 

1998 South Wales 

1999 South East 










2009 Western 


Trophy retired 

Ron Feltham Memorial Cup 





2015 Eastern 





2020 Scotland 

2021 South East 


16 



Runners Up Cup 

The Runners-Up trophy is awarded to the area that comes second in membership, 

based on the criteria as outlined on facing page. Introduced in 1994, it was originally 

known simply as the Runners Up Cup. This trophy was retired in 2005, to replaced 

the following year by the John William Parker Memorial Cup. 


1995 Western 


1997 Eastern 

1998 Western 

1999 Western 

2000 Western 

John William Parker Memorial Cup 




2009 Eastern 



2012 Eastern 

2013 Western 





2004 Eastern 






2018 Western 


2020 Greater London 

2021 North West 


Ian Scoular Memorial Shield 

Introduced in 2016, this is awarded to the area or nation with the most new 

members recruited over the past year 




2019 Scotland and South East 

2020 Scotland 

2021 South East 




17

Honours and Awards 

MSA Member of the Year 

1983 Richard Woolnough Eastern 

1984 Matt Blair Scotland 

1985 Pip Pilcher South East 

1986 John Palmer Greater London 

1987 Jon Gross West Midlands 

1988 Fiona Hutchinson Scotland 

1989 David Dunlop Kidd North West 

1990 Doug Ollerenshawe Greater London 

1991 Terry Charnock North West 

1992 Jim Fegan Scotland 

1993 Brenda Ross Greater London 

1994 Roy Norman Eastern 

1995 Paddy Irving North East 

1996 Linda Harrington South Wales 

1997 Tricia Owen West Midlands 

1998 Neil & Christine Peek Eastern 

1999 Terry Cummins South East 

2000 Peggy Hutchings Western 

2001 Clive & Muriel Snook Western 

2002 Roy Appleby North East 

2003 John Gough Eastern 

2004 Ron Feltham Greater London 

2005 Allan Edwards South East 

2006 Lew Lambert Eastern 

2007 Denise Simpson North East 

2008 Tom Kwok Greater London 

2009 Doug Andrews Eastern 

2010 Ian Scoular Scotland 

2011 Alex Brownlee Greater London 

2012 Mike Longbottom North West 

2013 Cos Antoniou Greater London 

2014 Bob Butterworth North East 

2015 Dave Pepperdine East Midlands 

2016 Arthur Mynott Western 

2017 Ralph Walton West Midlands 

2018 Cheryl Andrews Greater London 

2019 Terry Pearce West Midlands 

2020 Janet Stewart Greater London 

2021 Bryan Phillips Scotland 

Bryan Phillips, MSA GB 

Scotland, was named our 

Member of the Year for 2021. 

18 



Editor of the Year 

Harry Sands Memorial Trophy 

1985 John Lepine North West 

1986 Bob Matthews Scotland 

1987 Phil Whitehead Eastern 

1988 Denis Phillips South East 

1989 Norman Gregg Greater London 

1990 Mike Collins West Midlands 

1991 Eric Verity Greater London 

1992 Peter Pritchett Western 

1993 Stewart Izat Scotland 

1994 John Lomas North West 

1995 Denis Griffin West Midlands 

1996 Jill Callaghan Eastern 

1997 Jill Callaghan Eastern 



2000 Lionel Jordan Greater London 





19


Editor of the Year (cont) 

Denis Phillips Memorial Trophy 

2002 David Pepperdine East Midlands 

2003 Colin Lilly Western 

2004 Rod Came South East 

2005 Mark Harford Scotland 



2008 Mike Bassett South East 

2009 Tony Phillips Greater London 

2010 Tony Phillips Greater London 

2011 Phillip Jones & 

Mike Yeomans North East 


Jon Gross Memorial Trophy 

2012 Colin Lilly Western 





2017 David Pepperdine East Midlands 



2020 Karen MacLeod Scotland 

2021 Guy Annan Western 

Guy Annan, MSA GB 

Western, was our Editor 

of the Year for 2021 

20 



MSA GB Regions and Nations 

MSA GB Area representatives 

MSA GB is run by its Board of Management, which is made up of the elected 

representatives from each of the 10 areas of Great Britain 

Scotland 

Steven Porter 

18 Heron Place, Johnstone. PA5 0RW 

T: 07747 600672 

E: chair.os@msagb.com 

North East 

Mike Yeomans 

7 Oak Avenue, Elloughton, Brough 

HU15 1LA 

T: 07772 757529 

E: chair.ne@msagb.com 

North West 

Graham Clayton 

209 Wallasey Road, Wallasey, Merseyside 

CH44 2AD 

T: 0151 630 6374 or 07710 541462 

E: chair.nw@msagb.com 

East Midlands 

Kate Fennelly 

51 Hobson Drive 

Ilkeston, Derbyshire DE7 4LL 

T: 07751156408 

E: chair.em@msagb.com 

West Midlands 

E: info@msagb.com 

Eastern 

Paul Harmes 

209 Gertrude Rd, Norwich, Norfolk NR3 4SE 

T: 07743 232864 

E: chair.oe@msagb.com 

Western 

Arthur Mynott 

9 Hagleys Green Crowcombe, Taunton 

TA4 4AH 

T: 01984 618858 or 07989 852274 

E: chair.ow@msagb.com 

Greater London 

Tom Kwok 

52B Sutton Road, Muswell Hill, London 

N10 1HE 

T: 0207 226 3440 or 07956 269922 

E: chair.gl@msagb.com 

South East 

Terrence Cummins 

6 Gatehouse Close, Beaulieu Road 

Bexhill on Sea TN39 3DJ 

Tel: 07719 697881 

E: chair.se@msagb.com 

South Wales 

This region is currently in abeyance and 

is supervised by the West Midlands 

22 



SCOTLAND 

NORTH EAST 

NORTH WEST 

EAST MIDLANDS 

SOUTH WALES 

EASTERN 

GTR LONDON 

WESTERN 

SOUTH EAST 



23

MSA GB COMMITTEES 

Scotland 

Chairman 

Steven Porter 

T: 07747 600672 

E: chair.os@msagb.com 

Deputy Chairman and 

Glasgow & District Branch Rep. 

Bryan Phillips 

T: 07989 339646 

E: bryan.phillips@hotmail.co.uk 

Vice Chairman 

Alex Buist 

T: 07966 366410 or 01360 312717 

E: abuistjuslearn@aol.com 

Treasurer 

William Baird 

T: 07850 496705 

E: liambaird@blueyonder.co.uk 

Aberdeen Driving Schools Group 

Rep. 

Mark Hewison 

T: 07802295905 

E: flyingcolours@btinternet.com 

Central Strathclyde Branch Rep. 

Peter Harvey MBE 

T: 01505 814823 


Inverurie Group Rep. 

Alan Gray 

T: 07814 059597 

E: alan@agdrivingacademy.co.uk 

Lanark & District Branch Rep. 

Judy Hale 

T: 07834539692 

E: judy@wundawheels.co.uk 

Secretary, Editor & 

Montrose Branch Rep. 

Brian A Thomson 

T: 07775 727603 

E: bat1306@aol.com 

Committee Members 

Bob Baker 

T: 07971801150 or 01383 851124 

E: robert.baker16@btopenworld.com 

24 



North East 

Chairman 

Mike Yeomans 

T: 07772 757529 

E: chair.ne@msagb.com or 

msaneast@gmail.com 

Deputy Chairman & 

Regional Editor 

Andrew Burgess 

T: 07754 542003 

E: fleetcardrivertrainer@gmail.com 

Secretary 

Yasmin Ajib 

T: 07879 041247 

E: yasmin0786@hotmail.co.uk 

Vice Chairman 

Karl Satloka 

contact via Chairman 

North West 

Chairman 

Graham Clayton 

T: 07710 541462 

E: chair.nw@msagb.com 

Deputy Chairman/Secretary 

Christopher Truesdale 

T: 07803 580885 

E: arc.angel@live.co.uk 

Editor 

John Lomas 

T: 07796 091767 

E: johnstardriving@hotmail.com 

Treasurer 

Geoff Capes 

T: 07976 965372 

E: geoff.at@btopenworld.com 


Pat Rowell 

T: 07850 484227 

Peter Barnes 

T: 07850 579219 

E: peter2drive@blueyonder.co.uk 



25

MSA GB Committees 

East Midlands 

Chairman/Secretary 

Kate Fennelly 

T: 07751 156408 

E: chair.em@msagb.com 

Deputy Chairman & Treasurer 

Tariq Mahmood 

T: 07973 296399 

E: tmahmood64@hotmail.co.uk 

Editor 

Russell Jones 

T: 07710348647 

E: rjadi@hotmail.com 


Dave Hall 

T: 07793549260 

E: davehallschoolofdriving@gmail.com 

Vice Chairman 

Steve Sentance 

T: 07762418233 

E : stevesentance@yahoo.co.uk 

Membership Secretary 

Rob Walters 

T: 07845769926 

E: robbiewalters1972@yahoo.co.uk 

West Midlands 

Chairman 


Deputy Chairman & Secretary 

Ralph Walton 

T: 02476386873 

E: rs _walton@hotmail.com 

Treasurer & Editor 

Terry Pearce 

T: 02476 335270 

E: terrysom@aol.com 

26 



Eastern 

Chairman 

Paul Harmes 

T: 07743 232864 

E: chair.oe@msagb.com 

Living in Norwich 


Michael Lance 

T: 07436 268043 

E: glenroy89@btinternet.com 

Living in Downham Market, Norfolk 

Vice Chairman & Treasurer 

Rod Tipple 

33 Church Close, Chedgrave, Norwich 

NR14 6NH 

T: 01508 521161 

E: rodneytipple@yahoo.co.uk 

Western 

Chairman 

Arthur Mynott 

T: 01984 618858 

E: chair.ow@msagb.com 

Vice Chairman 

Colin Lilly 

T: 07768 367056 

E: cglilly@btinternet.com 

Treasurer 

Nick Tapp 

T: 07900900678 

E: niktapp@hotmail.co.uk 

Committee Member 

Mike Buggins 

T: 07763553045 

E: mikebuggins@gmail.com 


Kris Ford 

T: 07977 778259 

E: kristhebiz@aol.com 



27

MSA GB Committees 

Greater London 

Chairman & Treasurer 

Tom Kwok 

T: 07956 269922 

E: chair.gl@msagb.com 

Vice Chairman 

Constantine Antoniou 

T: 07836 753427 

E: constantineantoniou@fsmail.net 


Alexander Brownlee 

T: 07836 763603 

E: abrownlee@virginmedia.com 


Cheryl Andrews 

T: 07884 073565 

E: cheryland85@hotmail.com 

Ruth Kingsley 

T: 07941 982005 

E: chrisnruth4ds@tiscali.co.uk 

Pankaj Desai 

T: 07958 975127 

E: pankajd@live.co.uk 

Editor 

Janet Stewart 

T: 07900 881756 

E: janetslittlecar@btinternet.com 

28 



South East 

Chairman 

Terrence Cummins 

T: 07719 697881 

E: chair.se@msagb.com 

Vice Chairman & Treasurer 

Fenella Wheeler 

T: 07464 131359 

E: lookingafterlearners@gmail.com 

Editor 

Bob Page 

T: 07930 656052 

E: 777bobpage777@gmail.com 

Olliur Rahman 

T: 07855 349543 

E: oliur1rahman@hotmail.com 

Tina Rixon 

T: 07736 881238 

E: trrixon@hotmail.com 

Melissa Field 

T: 07841 823147 

E: melissais@ymail.com 

Secretary 

Neil Palmer 

T: 07758 365470 

E: passwithpalmer@btinternet.com 


Maranda Gould 

T: 07754 023948 

E: marandagould@yahoo.co.uk 

Rod Came 

T: 01424 883333 

E: came@onetel.com 



29

General information 

Useful numbers 

MSA GB 01625 664501 

DVLA 

Driver enquiries 0300 790 6801 

Vehicle enquiries 0300 790 6802 

Road Safety Organisations 

IAM RoadSmart 0300 303 1134 

RoSPA 0121 248 2000 

PACTS 020 7222 7732 

MSA GB Recommended Insurers 

Breakdown, Health Cover, etc. 

HMCA 01423 799949 

MSA GB Recommended Accountants 

FBTC 0344 9842 515 

DVSA 

Customer booking service 

Practical Tests 

Call: 0300 200 1122 

When you call DVSA’s customer service 

centre, make sure you use the fast-track 

service. It’s easy to use and it’ll save you 

time! 

FOR ADI USE ONLY: 

Call 0300 200 1122 after 8am on any 

weekday. When the voicemail 

activates, dial 25. You will be answered 

and asked for your ADI reference 

number. If it is not an ADI calling the 

operator won’t accept the call. 

Please note, you should not give this 

information to pupils or members of the 

public. 

If your question is ADI/PDI related, you 

can also email PADI@dvsa.gov.uk or if a 

general enquiry, contact: 

customer.services@dvsa.gov.uk 

If you would like to receive a copy of your 

driving test fault analysis data, email: 

adi.enforcement.analysis.request@ 

dvsa.gov.uk 

If you have a theory test enquiry email: 

theorycustomerservices@dvsa.gov.uk 

30 



Members’ discounts 

and benefits 

MSA GB has organised a number of 

exclusive discounts and offers for 

members. More details can be found on 

our website at www.msagb.com and 

click on the Member Discounts logo. 

To access these benefits, simply log in 

and click on the Member discount logo, 

then click the link at the bottom of the 

page to allow you to obtain your special 

discounts. 

Please note, non-members will be 

required to join the association first. 

Terms and conditions apply 

The offers cover the following business 

categories and sectors – all of which are 

tailor-made for ADIs and will save you 

money on your day-to-day business 

expenses: 

Accountancy 

Advance driving and riding courses 

Bookkeeping 

Car air fresheners and candles 

Card payment machines 

CPD & training courses 

Disability aids 

Health insurance and finance protection 

Pupil insurance - private practice 

Psychology training 

Pupil sourcing 

Tyres 

Find out how much you can save by 

going to www.msagb.com 

More offers and discounts are added all the time, so keep 

on checking back to the website to see what’s new 



31


ADI Code of Conduct 

About the code 

The Driver and Vehicle Standards 

Agency (DVSA) and the driver training 

industry place great emphasis on 

professional standards and business 

ethics. This industry Code of Practice has 

been agreed between the National 

Associations Strategic Partnership 

(NASP) and the DVSA, and can be seen 

at http://www.n-a-s-p.co.uk/ 

It is a framework within which all 

instructors should operate. These 

professional bodies expect their 

members to adhere to this Code of 

Practice. The current NASP member 

groups are listed at the end of this 

document. 

Personal conduct 

Driver trainers will be professional, 

comply with the law, keep clients safe 

and treat them with respect. The 

instructor agrees to: 

n at all times behave in a professional 

manner towards clients in line with the 

standards in the National Standard for 

Driver and Rider Training 

n at all times comply with legislative 

requirements including: 

- the protection of personal freedoms, 

the prevention of discrimination based 

on age, disability, gender, race, religion 

or sexual orientation 

- not using mobile devices like phones 

when driving or supervising client’s 

driving and only when parked in a safe 

and legal place 

– demonstrating a high standard of 

driving and instructional ability 

upholding safety standards 

– showing consideration for all other 

road users particularly pedestrians, 

cyclists, motorcyclists and horse riders 

- consumer, workplace and data 

protection regulations, the handling, 

storing, use and dissemination of video 

or audio recordings made in or around 

their tuition vehicle 

n avoid inappropriate physical contact 

with clients 

n avoid the use of inappropriate 

language to clients 

n not initiate inappropriate discussions 

about their own personal relationships 

and take care to avoid becoming 

involved in a client’s personal affairs or 

discussions about a client’s personal 

relationships, unless safeguarding 

concerns are raised 

n avoid circumstances and situations 

which are, or could be perceived to be, of 

an inappropriate nature 

n respect client confidentiality while 

understanding the actions to take if a 

32 



client reveals concerns about their 

private lives 

n treat clients with respect and 

consideration and support them to 

achieve the learning outcomes in the 

National standard for driving cars and 

light vans (Category B) as efficiently and 

effectively as possible 

n ensure that their knowledge and skills 

on all matters relating to the provision of 

driver training comply with current 

practice and legislative requirements 

n use social network sites responsibly 

and professionally: 

- ensuring that clients’ personal 

information is not compromised 

- ensuring when using social media for 

marketing purposes that what is written 

is compliant with privacy and data 

protection legislation pertaining to 

digital communications, the laws 

regarding spam, copyright and other 

online issues 

- treating other users of social media 

including clients, colleagues and their 

views with respect 

- be careful not to defame the 

reputation of colleagues, the DVSA, 

driving examiners or the ADI Register 

- not distribute, circulate or publish 

footage taken of driving tests from in car 

cameras, without permission from the 

DVSA and the client 

Business dealings 

Driver trainers will account for monies 

paid to them, record client’s progress, 

advise clients when to apply for their 

driving tests and guide them fairly 

through the learning process 

The instructor agrees to: 

n safeguard and account for any monies 

paid in advance by the client in respect 

of driving lessons, test fees or for 

any other purpose and make the details 

available to the client on request 

n on or before the first lesson make 

clients aware of both this code of 

practice and their terms of business 

which should include: 

n legal identity of the school/instructor 

with full postal address and telephone 

n number at which the instructor or 

their representative can be contacted 

- the current price and duration of 

lessons 

- the current price and conditions for 

use of a driving school car for the 

practical driving test 

- the terms which apply to cancellation 

of lessons by either party 

• the terms under which a refund of 

lesson fees may be made 

- the procedure for making a 

complaint 




33


ADI Code of Conduct (cont) 


n check a client’s entitlement to drive 

the vehicle and their ability to read a 

number plate at the statutory distance 

on the first lesson and regularly during 

their training 

n make a record of a client’s progress, 

which will include the number of lessons 

provided, and ensure that the client 

is aware of their progress and future 

training requirement to achieve their 

driving goals 

n discuss with and advise a client when 

to apply for their driving tests, taking 

account of DVSA’s cancellation rules, 

local waiting times and the instructor’s 

forecast of a client’s potential for 

achieving the driving test pass standard 

n not cancel or rearrange a driving test 

without the client’s knowledge and 

agreement, in the event of the instructor 

deciding to withhold the use of the 

school car for the driving test, sufficient 

notice should be given to the client 

to avoid loss of the DVSA test fee 

n ensure that when presenting a client 

for the practical driving test: 

- the client has all the necessary 

documentation to enable the client to 

take the test 

- the vehicle complies with all aspects 

of motoring law, displays the instructor’s 

certificate or licence correctly and 

is fitted with an extra interior rear-view 

mirror and correctly positioned L or 

optionally D plates in Wales 

- accompany the client on their 

practical driving test and listen to the 

debrief, when requested to do so by the 

client and when allowed by the DVSA. 

Advertising 

Driver trainers will take care to advertise 

and promote their businesses in a clear 

and fair manner 

The instructor agrees that: 

n the advertising of driving tuition shall 

be clear, fair and not misleading 

n any claims made in advertising shall 

be capable of verification and comply 

with current CAP Advertising Codes 

n advertising that refers to pass rates 

should not be open to misinterpretation 

and the basis on which the 

calculation is prepared should be made 

clear. 

Conciliation 

Driver trainers will deal promptly with 

any complaints received and aim for 

speedy resolution of any grievances 

The instructor agrees that: 

n complaints by clients should be made 

in the first instance to the driving 

instructor, driving school or contractor 

34 



following the training provider’s 

complaints procedure 

n if, having completed the procedure, 

the client has been unable to reach an 

agreement or settle a dispute 

further guidance may be sought: 

- if a client believes that their instructor 

is not providing a satisfactory business 

service, they can contact their local 

Citizens Advice Bureau for guidance 

- if clients are unhappy with their 

instructor’s professional service, the 

client can contact the ADI Registrar by 

emailing adireg@dvsa.gov.uk 

Current NASP members are: 

n Approved Driving Instructors National 

Joint Council (ADINJC) 

n Driving Instructors Association (DIA) 

n The Motor Schools Association of Great 

Britain (MSA GB) 

Copyright © NASP 



35


ADI Terms of 

Business 

It is important that you present yourself 

to pupils in a business-like fashion. One 

of the ways MSA GB members do this is 

to use our exclusive Terms of Business, 

which you can download free from our 

website. 

They set out the ‘rules’ that will govern 

the relationship between the ADI and 

the pupil in a professional manner. They 

ensure the ADI is not out of pocket... and 

that any breaches of the contract 

entered into between ADI and pupil are 

recoverable in a court of law if necessary. 

Are these terms... really necessary? 

Many ADIs say they have never needed 

them because nothing ever goes wrong. 

Others state that they have the details 

for cancelling lessons printed on their 

appointment cards and that is all they 

need, while others think it’s enough to 

sign up to the DVSA’s Code of Practice. 

They are wrong. The purpose of the 

DVSA’s Code of Practice is to set out how 

the ADI will behave towards the pupil; 

putting cancellation terms on your 

appointment cards only covers you for 

missed lessons. The MSA’s Terms of 

Business cover far more issues and 

places a number of conditions on to the 

client. 

Of course, for the vast majority of 

business transactions between trainers 

and pupils, nothing goes wrong, but 

like most business deals, it is only when 

something goes wrong that you need a 

written note of what the agreement 

was. 

The MSA GB Terms and Conditions of 

Business try to make sure that all bases 

are covered and your business is 

protected. 

The terms cover the simple things – 

such as cancellations – as well as prices, 

lesson duration and other matters. 

They also set out what the pupil has to 

do regarding their licence and the 

responsibilities they have towards their 

ADI. 

• Need some examples? How about 

this story on the facing page, about 

the ADI, the L-test candidate and the 

bus lane? 

36 



The bus lane problem 

The situation: An envelope drops 

through your letter box stating that your 

car was photographed by CCTV in a 

bus lane during its period of operation 

and you are required to pay a fine. 

You don’t recall this incident and on 

checking your diary you realise the car 

was out on an L-test at the time of the 

incident. 

Your predicament: As the owner, 

registered keeper, leaser or person 

responsible for the vehicle you are 

required to pay the fine. Unlike an 

offence like speeding, the law requires 

you to pay, not to provide details of the 

driver. 

The resolution: Clause 12 of the MSA GB 

recommended Terms of Business clearly 

state: ‘During an official driving 

test the client is in charge of the vehicle 

and is liable for any fines or charges 

levied as a result of any motoring 

offence committed.’ 

Therefore, you are able to claim the fee 

from the client. 

That’s why you need the reassurance 

of having the MSA GB’s Terms of 

Business behind you. It also covers you 

for missed lessons when the pupil fails to 

show, and explains the pupil’s 

responsibilities to you and your tuition 

vehicle, as well as setting out your own 

responsibilities to your pupils. 



37


Incident procedure 

The MSA offers many services to its 

members but this is one we hope you 

never have to use: it’s the correct 

procedures to follow in the event of a 

traffic incident. 

If you are involved in a crash and you 

follow these procedures, it should help 

to speed up any insurance claim. 

Stop 

After being involved in any collision 

which involves someone else, the law 

requires you to stop. If you are able, 

switch all engines off and do not smoke. 

n Try to warn other traffic. 

n Move away from the immediate scene 

if you are going to use a mobile phone. 

Police 

If there are any injuries, call the police. 

You should also call them if you feel 

anyone else involved has committed an 

offence or if you have caused damage to 

someone else’s property. 

The police may ask you to produce 

your documents. If you do not carry 

them with you, you will have to take 

them to a police station you nominate. 

Witnesses 

Take time to ask any witnesses for their 

name(s) and address(es) or, if you are 

unable to speak to a witness, take a 

note of the registration number(s) of the 

vehicle(s) they are travelling in. 

Take the name(s) address(es) and 

telephone number(s) of all parties 

involved in the accident and their 

insurance details if they have them. 

Also take note of how many occupants 

are in each vehicle. You will also need 

the make, model and registration 

numbers of the vehicles involved and 

take lots of photos of the scene and 

surrounding area as well as the damage 

to the vehicles. 

Once you have left the scene of the 

accident you should contact your 

insurers as soon as possible, especially if 

you feel that you were at fault, if you or 

the other party has any injuries or if you 

feel there is something suspicious. 

Your insurance company will want to 

know the following information: 

n police officer’s ID and police station; 

n weather conditions; 

Injuries 

Call an ambulance. Tell them the 

number of people who are injured. Try to 

help others if you can, but do not move 

them. Remember, someone who does 

not look injured may well have internal 

injures or be suffering from shock. 

38 



n were any lights on the vehicles?; 

n exact time and location of the accident; 

n colour and damage to any other 

vehicle or property; 

n all declared injures; 

n the condition and width of the road; 

was the horn sounded?; 

n and were any signals in use? 

It is useful to make a quick sketch of 

the crash scene, adding in relevant 

details so you can refer to them later. 

Obviously, as nearly everyone travels 

with a camera on their phone nowadays, 

take photos of the scene, too. 

Make sure you take pictures of road 

markings and areas of damage on the 

car. This will help your insurer if there are 

any disputes. 

Take note, too, of any road signs and 

markings, traffic lights, etc, note the 

position and colour of any vehicles, the 

names and widths of roads. 

Note how far away from the kerb you 

and other parties involved are, any skid 

marks and to which vehicle they belong. 

Make a note of the position of any 

witnesses in relation to the accident 

scene; you will also need to note the 

direction of travel and estimate the 

speed of any vehicles before the 

accident occurred. 

If you can mark on your sketch which 

way is north, it may help avoid confusion 

later. 

Remember to note: 

n Position of vehicles 

n Direction of travel 

n Speed before impact 

n Road names 

n Obstructions to vision 

n Which way is north gradients 

n Weather: dry/wet/snow/ 

n Skid marks & road 

n Visibility: good/misty/fog/ice/sunny 

n Road markings, signs 

n Road conditions: dry/wet 

n Traffic: heavy/light 

n Occupants of other cars; How many 

were in each car 

n Width of accident sketch 



39

MSA GB Handbook and Annual Report 2020-21

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