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Apprentice profile ADAM Wilde is a Level 2 Apprentice Credit Controller at United Utilities. He started his journey in September 2021 with no prior experience of the role: “From the start I was eager to learn and excited to work through my qualification provided by CICM. From there I have been continuously learning and developing an understanding. After six months there is still so much more for me to take on.” Adam applied for the role as he sees it as a huge opportunity for him to build a career in credit management and gain a recognised qualification: “I hope to gain my Level 2 and move on to get my Level 3 as I believe the opportunities are endless,” he explains. “So far I have learned so much about the role and how important it is to a business’s function. I was shocked to find out that this is the second oldest profession in the world but I’m not quite sure as to what the oldest is? (I do. Ed).” In the short period of being at United Utilities Adam has encountered a wide array of customers in different financial situations. Whilst some customers choose not to pay their bill others can’t pay their bill due to their financial circumstances: “I understand the importance of identifying the type of customer I’m dealing with,” he says. “For customers who are struggling to pay we have a number of affordability schemes that can help by lowering their bills and matching payments to clear their arrears more quickly, whereas for those who won’t pay we record their missed payments with a Credit Reference Agency (CRA) registering a default on their credit file and where necessary pursue payment via the legal route. “During my time here I have been able to apply what I have learned to my day to day work. During my time working with court team I gained insight into the use of legal proceedings and enforcement to recover payment. For example when a customer receives notification advising them a CCJ has been entered they often call up to make a payment in full to avoid a long term impact to their credit file. “Another example of applying my learning is understanding the risk involved with credit, specifically the risk of non-payment and the impact to a company of increasing bad debt, as a credit controller I can help to prevent this by following the company’s credit policy and cash collections manual.” Adam says that the apprenticeship course has been delivered ‘brilliantly’: “We have gained so much knowledge,” he concludes. “Our talent coach and our tutors are extremely helpful and if I’m ever struggling with anything help is always available. I will be sitting my end point assessment in seven months’ time, and I am confident we have access to the best help and resources in order to successfully complete the apprenticeship.” Latest in a new series of how CICM-led Apprenticeships are supporting professional development. Adam Wilde Level 2 Apprentice Credit Controller at United Utilities “Another example of applying my learning is understanding the risk involved with credit, specifically the risk of non-payment and the impact to a company of increasing bad debt, as a credit controller I can help to prevent this by following the company’s credit policy and cash collections manual.” Apprenticeships in Credit Control and Collections There are five apprenticeships for those working in the credit profession. At each Level of apprenticeship you will be able to gain professional CICM qualifications • Credit Controller/Collector • Advanced Credit Controller and Debt Collection Specialist Apprenticeship • Compliance/Risk Officer Apprenticeship • Senior Compliance/Risk Specialist Apprenticeship • Financial Services Degree Apprenticeship For more details on how CICM can help you start your apprenticeship journey, visit cicm.com/apprenticeships Brave | Curious | Resilient / www.cicm.com / March 2022 / PAGE 56
NEW AND UPGRADED MEMBERS Do you know someone who would benefit from CICM membership? Or have you considered applying to upgrade your membership? See our website www.cicm.com/membership-types for more details, or call us on 01780 722903 Studying Member Natasha Chinn Philip Hodgson Damian Mirczak Amina Lavji Ivan Copeland Sara Mccall Heather Walters Jo McWilliams Amy Sinclair Oliver Edwards Dylan Coetsee Nicola Hannant Rosemary Ball Pelin Bailey Gemma Aimable Molly Lane Neil Wilkie James Mackreth Georgia Roche Amie Wareing Antje Ladbrook Patricia Rufino Salustiano Gabrielle Watson Alicia Wilches Ayala Kyle Barlow Martyn Spiers Amy Bright Kelly Prudhoe Christopher Mitchell Laura Morgan Zoe Wales Michael Sawyer John Higham Theophilus Oluwagbemiga Anser Mateen George Jackson Gregory Little Max Harding Charlotte Couch Affiliate Charlotte Wood Samantha Robinson Joanna Bruce Raj Harash Pinder Grewal Lynsey Burgess Raimondo Orobello Associate Udeshika Rathanayake Safina Omari Fellow Anna O'Reilly Congratulations to our current members who have upgraded their membership Upgraded member Abdelaziz Eshra MCICM Harvey Fielding MCICM Chris Hardman MCICM Martin Stafford ACICM AWARDING BODY Congratulations to the following, who successfully achieved Diplomas Level 3 Diploma in Credit Management (ACICM) NAME NAME Danielle Barrow Louise Bent Lasanthi Deshapriya Lucy Aldis Kayleigh Bagnall Randy Bainbridge Hayley Chapman Lisa Dutton Lauren Heap Laura Hodgson Level 3 Diploma in Credit & Collections (ACICM) Luke Edwards Anita Foxall Carrie Harvey Nicole Magg Level 3 Diploma in Money & Debt Advice (ACICM) Stacey Thomason Laura Webb George Woodall Shelley Nelson Quays Nouristani Alison Ramsey Carly Smith Eniko Szabo NAME Andrew Bass Level 5 Diploma in Credit & Collections Management NAME Jonathan Ferguson Raise your credibility and boost your career prospects – Apply for your upgrade today Contact: info@cicm.com for more details Brave | Curious | Resilient / www.cicm.com / March 2022 / PAGE 57
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