Credit Management May 2022

BRANCH NEWS
How technology and
automation in accounting has
changed since the Pandemic
East of England branch
AUTHOR – Mark Maynard
AT a webinar held at the
end of March, General
Manager EMEA of
Cforia Software, Matthew
White gave members
of the CICM East
of England Brand a fascinating insight
into how the pandemic has accelerated
AI and technology by several years,
making almost all previous research
obsolete. In the session, which was facilitated
by the Branch’s Andy Moylan and
Lyn Commons, Matt gave valuable examples
of how developing methods of requesting
payment and open banking can
improve the collection process.
Generation X and Millennials will make
up 72 percent of the workforce by 2029
and they want to be able conduct the same
transactions anywhere in the world that
they currently can on their smart phones.
‘Buy now pay later’ demand is
increasing the importance of knowing
your customer (for B2B this means the
right person, message, time and channel),
and technology.
Understanding your employees,
including their emotional and mental
health, is important and so too is find
ways of sharing the knowledge held by the
WFH age group.
An example of an early challenge
presented by employees working from
home was not being able to take credit
card payments, which was quickly
resolved by easily implemented and cost
effective virtual portal terminals.
The questions generated by Matt’s talk
showed that there was far more ground
to cover than the webinar allowed. It
became clear there was an appetite to both
continue an overview of the latest trends
and to dive deeper into specific types
of automation that credit professionals
would benefit from knowing more about
in these uncertain times.
If you are interested to hear more, please
contact Andy Moylan or Lyn Commons
via the Branch LinkedIn Group.
If you missed this highly informative
and engaging webinar, you can watch
the recording of the webinar on the
Branch page of the CICM website or on
YouTube.
CICM MEMBER
EXCLUSIVE
Save this
diary date
Kent Branch – The 2022 Credit Management Review
Wednesday, 15 June : 11:00 – 13:00
The Law Society in London,
113 Chancery Lane, London WC2A 1PL
Networking
Back to basics and training your teams
Building your career from Credit Controller to Credit Manager
Importance of Credit Risk
Court Enforcements
Q&A Session
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professionalism and best practice
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2
Brave | Curious | Resilient / www.cicm.com / May 2022 / PAGE 65