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NFRC Roofing Talk THE ROLE OF AN NFRC REGIONAL MANAGER Mark Spragg, Regional Manager for South West England and Wales, sheds light on what is takes to deliver a great service to local Members and their clients. For the past fourteen years I have had the privilege of being the Regional Manager of NFRC’s (National Federation of Roofing Contractors) South West England and Wales Region. During this time I have seen NFRC and the Region develop and evolve. Though changes have taken place, as indeed there should be in any dynamic organization, there remain some constants that are the essentials of the role, which I will outline below. It isn’t my intention to go into minute detail about the routine administrative tasks that the job requires. For one thing, there isn’t the time or space in this article to do that! Suffice to say that without the incredible support provided by the staff at NFRC HQ, this part of the job would be immensely difficult, and nigh on impossible. However, these tasks are critical both for the smooth running of the Region and the wellbeing of our members. Firstly, I want to touch on the role of the Regional Committee and its relationship with the Regional Manager. I have been very fortunate in that the committee I inherited, and the one that I now work with, have been nothing but supportive and committed to the Region. The members of the committee give up their time in order to assist the Manager in delivering a service to both NFRC Members and their customers. The composition of the committee is key. They need to be a diverse group both in their roofing skills and in their geographical spread. This assists the Manager in remaining in touch with all the local variations taking place within the Region. In addition, the committee provide technical support, not only at regional level, but as part of the national technical committees. Without their willingness to support the Regional Manager in almost every “The Regional Manager is at the end of a phone or email, ready to respond when the Trade Member needs assistance” aspect of the job it would be a very difficult task indeed. Before leaving the subject of the committee I want to mention the Regional Chair. In essence the person in this position acts as the Regional Manager’s boss! Communication is not always daily but it is very regular as it is the Chair that the Manager asks more of. It is not an overwhelming job but it is one that is fairly demanding. I have been fortunate in that all of my Regional Chairs have, despite being very busy themselves, always made time for NFRC. Point of contact The Regional Manager is the point of contact for members of the public. There are occasions that this can be rewarding such as directing potential customers to the ‘Find a contractor’ facility on the website. It is not unknown for customers to contact the Regional Manager and thank them! The Regional Manager can also manage liaison between the contractor and client on the odd occasion that something goes wrong – this can be rewarding too, providing a service that is at the heart of the role, promoting the role of NFRC to the wider public as upholders of high standards in the industry. Left: Mark Spragg, NFRC Regional Manager for South West England and Wales. Finally, I want to consider the Member. The Regional Manager has a primary responsibility to the Trade Member from the time the applicant company applies to join and throughout their membership tenure. The Regional Manager organizes the initial inspections of the company as well as the periodic ones, to ensure they maintain and continue to maintain the highest professional standards. Regional events are again the responsibility of the Manager. They exist for the benefit of the regional Trade Member and our Supplier Members who all have representatives at regional level. In fact, you will find some of these individuals sitting on many a regional committee providing invaluable support in every way. Above all though, the role of the Regional Manager is to provide support to their Trade Members. Everything that I have mentioned in this article is really designed to support the Regional Manager in this task. The Regional Manager is at the end of a phone or email, ready to respond when the Trade Member needs assistance and to help them get the most out of their NFRC membership. The Regional Manager role is varied, busy and can be challenging, but supporting the members provides an opportunity to be of help and make a difference each and every day. Contact NFRC www.nfrc.co.uk @TheNFRC 14 TC SEPTEMBER <strong>2022</strong>
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