InnFocus Fall 2022
InnFocus magazine for hoteliers in British Columbia
InnFocus magazine for hoteliers in British Columbia
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contents<br />
200-948 Howe Street,<br />
Vancouver, BC V6Z 1N9<br />
T 604-681-7164 1-800-663-3153<br />
www.bcha.com<br />
@BCHotelAssociation<br />
@bchotelassoc<br />
@BCHotelAssociation<br />
bchotelassociation<br />
BCHA Team<br />
Ingrid Jarrett<br />
President & CEO<br />
Mike Macleod<br />
Director Member<br />
and Business Development<br />
Karissa Bourgeault<br />
Project Manager & Board Liaison<br />
Kelsey Millman<br />
Communications Manager<br />
Samantha Glennie<br />
Member Services Manager<br />
Dylan Tomlin<br />
Energy Specialist<br />
Vanda Fragoso<br />
Member Services Coordinator<br />
2021/<strong>2022</strong> Board of Directors<br />
Executive Committee<br />
Bryan Pilbeam – Delta by Marriott Hotels, Kamloops (Chair)<br />
David McQuinn – Coast Bastion Hotel, Nanaimo (Vice Chair)<br />
John Kearns – Sheraton Vancouver Guildford Hotel, Surrey<br />
(Past Chair & Governance)<br />
Ravinder Dhaliwal – Mundi Hotel Enterprises Inc., Kamloops<br />
(Treasurer)<br />
David MacKenzie – Pemberton Valley Lodge, Pemberton<br />
(Executive Director)<br />
Tanya Stroinig – Prestige Hotels & Resorts, Kelowna<br />
(Executive Director)<br />
Directors<br />
Angie Eccleston – Crest Hotel, Prince Rupert<br />
Chris Watson – Best Western Plus Carlton Plaza, Victoria<br />
Christine Louden – Granville Island Hotel, Vancouver<br />
Doug Andrews – The Listel Hotel, Whistler<br />
Eleanor Ryan – Pomeroy Hotel & Conference Center,<br />
Fort St. John<br />
Jessica Dolan – Ramada Penticton, Penticton<br />
Jonas Melin – Pinnacle Harbourfront Hotel, Vancouver<br />
Leo Saad – Best Western Plus Chateau, Fort St. John<br />
Samantha Hackett – Long Beach Lodge, Tofino<br />
6<br />
12<br />
20<br />
26<br />
Regulars<br />
Tech Innovations<br />
Attract the digital nomad, increase your hotel’s energy<br />
efficiency, personalize service, and more.<br />
Retaining your Top Talent<br />
How can you make employees feel needed and<br />
valued in the workplace?<br />
PUBLICATIONS MAIL AGREEMENT<br />
NO. 40026059<br />
RETURN UNDELIVERABLE CANADIAN<br />
ADDRESSES TO CIRCULATION DEPT<br />
EMC PUBLICATIONS<br />
19073 63 AVENUE<br />
SURREY BC V3S 8G7<br />
email: info@emcmarketing.com<br />
When It Comes to Hosting Major<br />
Sporting Events, Hotels Are the MVPs<br />
Athletes need quality space to perform their best.<br />
Extending the Lifespan of Your Equipment<br />
Preventative maintenance will save you money<br />
over the long term.<br />
4 BC Hotel Association Report<br />
5 Leader of the Future:<br />
Wivine Mathias Rukera<br />
9 Names in the News<br />
9 What’s New?<br />
10 Go Green – People, Planet, Prosperity<br />
15 Hotelier Feature: Angie Eccleston<br />
29 BC Hospitality Foundation<br />
30 BCHA Member Engagement<br />
Regional<br />
Feature<br />
18 The Okanagan<br />
extras<br />
23 Collaboration as a Path to<br />
a Prosperous Workforce<br />
24 Menu Innovation<br />
<strong>InnFocus</strong> is published quarterly<br />
by EMC Publications - a division<br />
of EMC Executive Marketing Consultants Inc.<br />
19073 63 Avenue, Surrey, BC, V3S 8G7<br />
t 604-574-4577 1-800-667-0955<br />
info@emcmarketing.com<br />
www.emcmarketing.com<br />
Publisher & Editor: Joyce Hayne<br />
Design & Layout: Kyla Getty<br />
Sales Manager: Beatriz Friz<br />
<strong>InnFocus</strong> 3
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