The Standard Issue 3 2022
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THE BICSc<br />
BULLETIN<br />
INTRODUCING THE BICSc AUDIT APP<br />
Audits are becoming a very<br />
popular way to monitor cleaning<br />
standards and provide an in-depth<br />
report on service delivery which<br />
is beneficial to both client and<br />
contractor alike.<br />
Unlike a stand-alone cleaning<br />
inspection, an audit also focuses<br />
on processes and procedures in<br />
place and the results highlight<br />
any apparent risks and areas that<br />
require improvement.<br />
<strong>The</strong> BICSc Cleaning & Hygiene<br />
Audit includes an in-depth check<br />
of processes, systems, paperwork,<br />
policies, areas included in the<br />
cleaning specification, staff<br />
behaviours and appearance, and<br />
the standard of the equipment<br />
available to the cleaning<br />
operatives.<br />
In facilities where audits are carried<br />
out regularly, it is proven that the<br />
quality of the cleaning improves,<br />
and, frequently, is the start of<br />
a cycle of continuing increased<br />
standards – the quality of cleaning<br />
improves, which increases morale<br />
and motivation of the cleaning<br />
operatives, which spurs them on to<br />
improve on the previous report and<br />
around it goes.<br />
For a number of years, BICSc have<br />
been undertaking independent<br />
cleaning and hygiene audits at<br />
customers’ requests (and will<br />
continue to do so), but a number<br />
of customers have voiced their<br />
concerns that if the cleaning<br />
operatives know that an audit is<br />
on the horizon they will put in<br />
extra effort until the audit is over<br />
rather than applying the same<br />
standard regardless of whether<br />
or not an audit is due.<br />
To this end, they have said they<br />
would like to be able to conduct<br />
ad-hoc audits themselves, rather<br />
than rigidly sticking with a format<br />
of, for example, the recommended<br />
minimum 4-a-year undertaken by<br />
BICSc, but they want to use the<br />
same criteria so that the results<br />
can be comparable.<br />
Other customers have also asked<br />
if we can change the acceptable<br />
quality levels (AQL) for the<br />
inspection – maybe due to the<br />
nature of the business undertaken<br />
in the building they feel that the<br />
BICSc standards that we use for<br />
our audits are either too low or<br />
too high.<br />
Well, those wishes are about<br />
to become a reality with the<br />
imminent launch of the BICSc<br />
Audit app!<br />
THE STANDARD
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