The Best Institutes in Hospitality Management, 2022

Ÿ
Achievements, Accolades,
Accreditations, and Awards
Ÿ NAAC Grade A+ for the 3rd time (Mumbai
Campus) with 3.59 CGPA (on a 4-point scale)
Category 1 University by MHRD/ UGC- Graded
Autonomy Regulations 2018
physical strength and endurance,
competition, diversity, and a sense of
culture and community.
At the institute, students are motivated
to participate in several personality
building activities through various
school committees like Public
Relations, Entrepreneur Cell, Cultural
Committee, Student's Council, etc. The
institute also arranges multiple field
trips such as Cheese Tour, Wine Tour,
and many more, for students to explore
new arenas through enriching
experiences.
Special programs are also organized to
prepare the students for their future
participation and involvement in the
hospitality industry. They are
persuaded to participate in bartending,
culinary, and other competitions
relevant to the hospitality sector.
challenges. This has affected the
hospitality industry in good measure
too. Amid these challenges, the
institute identifies new opportunities
for human advancement. NMIMS has
taken it upon itself to prepare its
students to navigate such uncertainties
and come out as winners. Developing
important skills like curiosity,
imagination, resilience, and selfregulation
prepare their students to be
future ready.
When we ask Dr. Verma about her
opinion on the changing dynamics of
the hospitality industry, she says, "The
hospitality industry has seen several
changes over the last decade.
Especially changes in technological
innovations have been tremendous. The
entry of aggregators into the market
has changed how the hospitality sector
handles reservations, customer service
management, customer feedback, data,
management, and many more."
Reiterating the emergence of modern
technologies and advancements in the
hospitality sector, Dr. Verma further
adds, "AI and the blockchain industry
are now driving technological
interventions. These changes make the
sector very dynamic, with new things
evolving every day! Bookings.com and
Makemytrip.com have helped the
hotels to increase their sales."
Having said this, Dr. Verma maintains
that irrespective of the technological
interventions, the hotel industry
remains driven by the human touch.
"Nothing can replace the warmth,
sensitivity, passion, and personalized
service every guest expects from the
trained hotel personnel. That's where
institutes like NMIMS SoHM come on -
to train highly professional people for
the hospitality industry," the Dean of
the institute concludes.
The assignments at SoHM, meanwhile,
are based on real-world situations, like
interviewing industry experts, senior
students, and other stakeholders.
Besides, the institute also offers
research-based projects through which
the students find opportunities to
contribute to the world's growth.
Changing Dynamics of the
Hospitality Industry
The world is facing unprecedented
social, economic, and environmental
Housekeeping Lab &
Training Guest Room
June 2022 | 36 | www.theknowledgereview.com