2021/2022 Annual Report

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Decision Making Decision Making Structure of Council Council makes decisions that may directly or indirectly affect its Community, stakeholders or other interested parties due to servicing of relevant projects, programs, goods and services. The following mechanisms contribute to Council decision making. COUNCIL Section 41 Committees – delegated authority Section 41 Advisory / Other Committees – recommendations to Council Regional Subsidiaries – delegated authority Council Assessment Panel – delegated authority Executive Management Team – recommendation reports to Council Authorised Officers – authority via resolution of Council Chief Executive Officer – delegated authority Council Officers – authority through sub-delegations from CEO Authorised Officers – appointed by Chief Executive Officer 22 Campbelltown City Council Annual Report 2021 / 2022
Report on Internal Review of Council Decisions During 2021/2022, Council received no applications for review of a decision in accordance with Section 270 of the Local Government Act 1999. The investigation into one application (reported in the 2020/2021 Annual Report) that remained outstanding at 30 June 2021 was subsequently completed and details are provided below for completeness. Date Requested About Decision Closed Cost 27/05/2021 ARC Decision Making Decision upheld 01/09/2021 $10,500 (legal advice) + Staff time A comparison of requests to the previous 5 years shows a significant drop in Section 270 Internal Review requests compared to the previous year. Number of requests Movement in relation to previous year 2017/2018 6 +6 2018/2019 6 0 2019/2020 3 -3 2020/2021 7 +4 2021/2022 0 -7 Council’s Internal Review of Council Decisions Policy is available from its website. Request for Service and General Complaint Handling Council’s Request for Service and General Complaint Handling Policy is available from its website. The Policy clarifies how Staff will manage requests for service and general complaints received from the local Community, including timeframes and escalation processes in respect to complaints. There were 8,098 requests for service (including general complaints) actioned by Staff during the year. A comparison of requests over the last 5 years shows that customer requests have continued to increase over the last 12 months. Number of requests Movement in relation to previous year 2017/2018 6,232 -179 2018/2019 6,563 +331 2019/2020 6,435 -128 2020/2021 7,550 +1,115 2021/2022 8,098 +548 During the year, Staff received 56 general complaints from the Community via letters, emails and website forms. This was a reduction in general complaints on the previous year of almost 40%. Staff responded to requests and escalated matters as appropriate. Complaints were most frequent in relation to the following: » Road works including completion concerns, communication issues, night works and precinct works. » Staff behavior related to inappropriate behaviour, delayed customer response and contractor behaviour » Waste management processes undertaken by Council and East Waste. During 2020, the Federal Sex Discrimination Commissioner at the Australian Human Rights Commission released a report called Respect@Work. Following this, Council commenced collecting data on sexual harassment complaints with results as follows: Complaints against Elected Members Complaints against Staff 2020/2021 0 0 2021/2022 0 0 Campbelltown City Council Annual Report 2021 / 2022 23
Page 1 and 2: A safe, sustainable, vibrant Commun
Page 3 and 4: Contents Chief Executive Officer’
Page 5 and 6: Introduction This Annual Report pro
Page 7 and 8: Financial Sustainability Council ad
Page 9 and 10: h Creek Hill Street Glynburn Road C
Page 11 and 12: Council Structure Council’s struc
Page 13 and 14: Committees At 30 June 2022, Council
Page 15 and 16: Committees Youth Advisory Committee
Page 17 and 18: Workshops / CEO Briefing Sessions A
Page 19 and 20: Elected Member Training and Develop
Page 21: Payment of Allowances Council maint
Page 25 and 26: Use of Confidentiality Provisions I
Page 27 and 28: List of Codes of Conduct / Practice
Page 29 and 30: Executive Management Team Paul Di I
Page 31 and 32: Recognising Our People Council appr
Page 33 and 34: Programs and Facilities Volunteers
Page 35 and 36: Programs and Facilities Campbelltow
Page 37 and 38: Programs and Facilities Parks and R
Page 39 and 40: Awards 2021 NAIDOC Award Mr Ray Kea
Page 41 and 42: Council completed its review of the
Page 43 and 44: » Whilst COVID-19 continued to imp
Page 45 and 46: Council’s Projections and Plans A
Page 47 and 48: There are no business activities fa
Page 49 and 50: Statement of Financial Position as
Page 51: Statement of Cash Flows for the yea

2021/2022 Annual Report

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