OneVoice Newsletter_April_2023
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OPERATIONS<br />
WELCOMELINK STATMENT PORTAL<br />
The WL Statement portal allows associates<br />
to obtain copies of owner statements<br />
(paper, eStatements, late statements)<br />
directly from the WL portal. It is userfriendly<br />
and requires little to no training.<br />
Statements can be downloaded and resent<br />
directly from the portal.<br />
WL Statement portal features<br />
Confirming if an owner is receiving<br />
eStatements or paper statements.<br />
Downloading a statement copy in .pdf<br />
format.<br />
E-mailing statements directly from the<br />
portal.<br />
Resending the statements via mail by<br />
using the WL service.<br />
Faxing the statement directly from the<br />
portal.<br />
This portal is intended for FirstService<br />
Residential associates only. The owners have<br />
access to a different portal which allows them to<br />
view and manage their online statements. For<br />
more information on this refer to the Owner Sign<br />
up Instructions (attached).<br />
TRAINING RESOURCES<br />
TRAINING VIDEO<br />
View Video<br />
TRAINING INSTRUCTIONS<br />
Detailed instructions on using the WL<br />
Statement portal and instructions on how<br />
to sign up additional team members are<br />
attached, along with a link to a 10-minute<br />
training video.<br />
For issues with logging in, please contact<br />
Team@WelcomeLink.com directly. Please<br />
note Internet Explorer browser is not<br />
supported; an alternative browser (Mozilla,<br />
Edge, Chrome, etc.) should be used.<br />
fsresidential.com/illinois<br />
16<br />
If you do not already have a login, are unsure if<br />
you have one, or you forgot your password,<br />
please e-mail<br />
Tatjana.Crnomarkovic@fsresidential.com<br />
Making a difference. Every day.
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