OneVoice Newsletter_April_2023

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ADP Updates Continued... MyADP training was held on Wednesday, April 12th, and the recording is now available in FirstService Residential University titled “IL Learn Day – April 12, 2023 – “Exploring MyADP." This training is required for all People Leaders and is welcome to all associates. Important note: the client payroll platform, ADP Workforce Now, is NOT changing. Please continue to log into ADP Workforce Now for all client payroll-related items. Questions? Reach out to a member of the HR team at humanresources.il@fsresidential.com. fsresidential.com/illinois 4 Making a difference. Every day.
CUSTOMER SERVICE PRO TIPS Active Listening Great customer service takes more than just listening to what people are saying and then giving them exactly what they requested. CSS tries to determine what our client needs and see if we can provide more. (Example: If a manager wants labels, we don’t just provide the labels but ask why they need the labels. Occasionally, you can save the manager a lot of time by providing pre-addressed envelopes or having our team do the mailing versus the manager). Communicating in the Best Way Possible When CSS is sent an email, sometimes the best response is not an email in return. Often, it is a good idea to call the person or go and see the person as a way of providing personal service and “hear” what cannot be written in an email. Friendliness CSS wants to make the person asking for assistance feel as if their request is welcome. Sometimes a client is stressed or overwhelmed and our goal is to provide support and not be an added burden to the client making a request. Sharing Feedback It is important to have good rapport with your clients. CSS tries to provide tips on how our clients can be more successful in their requests. When you have a good rapport, it is a lot easier to discuss the ways CSS can improve or the clients can improve. (Example: Timing of requests, format of requests, errors). Responsiveness Most of CSS requests are high turnaround, so our awareness of incoming requests is crucial. Our clients appreciate our quick and accurate processing of requests and we truly appreciate their quick response to our questions. SOFT SKILLS DEVELOPMENT Microsoft Teams Etiquette A little e-etiquette can go a long with our coworkers. Here are a few ways we can practice etiquette while using Microsoft Teams. 1. Check to see if someone is in a call before calling them. 2. Respect the "Do Not Disturb" notice. 3. Use reactions and GIFs when appropriate. 4. Don't send multiple one-line sentences when a paragraph will do. Each time a message is sent a notification goes off, it can be very distracting to receive several one-liners in a row. fsresidential.com/illinois 5 SELF-CARE TIP Get physical! Moving your body is a great way to keep your bones, joints and mind healthy. A simple 30 minute walk per day can increase blood circulation and improve mental health. Do you stretch before bed? Stretching before bed has been shown to improve the quality of sleep in humans. References: healthgardeners.com Making a difference. Every day.
Page 1 and 2: April 2023 Inside you'll find...and
Page 3 and 4: Table of Contents Online Reputation
Page 5: HUMAN RESOURCES MYADP IS HERE Start
Page 9 and 10: CONNECT PACKAGE MANAGEMENT UPDATE T
Page 11 and 12: IN GOOD COMPANY fsresidential.com/i
Page 13 and 14: FIRSTSERVICE CONSTRUCTION & MAINTEN
Page 15 and 16: BUSINESS DEVELOPMENT NEW PROPERTIES
Page 17 and 18: IT ARE YOU ONEDRIVE SAVVY? Many of
Page 19: @FirstServiceResidentialIllinois @F

OneVoice Newsletter_April_2023

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