Newslink October 2023

Members’ section
MSA GB launches new partnership with insurer to
keep you on the road when things go wrong
MSA GB partners with AI
Insurance Solutions Limited
to provide members with dual
control cars for when things
don’t quite go to plan.
A critical service to driving instructors is the
provision of a dual-controlled replacement
vehicle for non-fault and fault accidents.
But in recent months we have had several
calls from MSA GB members across the
country who have been let down by their
insurance company not being able to supply a
dual-controlled vehicle when they have had
an accident.
They report that they are usually offered a
replacement vehicle but not one with dual
controls – which isn’t a lot of good when
running a driving school.
MSA GB steps in
Understanding the stress and the
detriment to your business this can cause,
we are pleased to announce that we have
formed an exclusive agreement with AI
Solutions Ltd to supply a replacement vehicle
to you should the need arise.
This means that MSA GB members will be
able to obtain both a replacement manual or
automatic dual-controlled car for both fault
and non-fault accidents, without the need to
buy an extra insurance policy to cover the risk.
The cost of using this new service is zero.
You don’t need to register or buy an
insurance policy.
If you need to use the service the cost of
your replacement vehicle will be charged
either to their insurance policy or yours,
depending entirely on who is at fault.
Additionally, if the vehicle needs to be
recovered, this also will be charged to the
appropriate insurer.
However, we must stress that this does
not impose any restrictions on where you get
your vehicle repaired.
The FCA states under ‘treating customers
fairly’ that - ‘a policy-holder does not have to
use the services of their broker or insurer but
can access any service they choose without
their instructor insurance policy being
invalidated.’
So, in the event of an accident you simply
need to contact The AI Insurance Solutions
Emergency (AIIS) assistance line on 01945
425211. AIIS will then inform your insurer and
organise for your replacement dual controlled
car to be delivered to your chosen location as
soon as possible.
If your vehicle is drivable and legal
post-event, then it is best to arrange a
delivery to the body repairer at an agreed
time. If the vehicle, however, is not drivable,
then AI Solutions will ensure that it is
delivered to the most convenient location for
you.
Sadly, statistically, road traffic crashes do
happen, and we cannot prevent you from
being involved in one.
However, with this new agreement we
hope to ensure that any impact to MSA GB
members is kept to a minimum.
How it
works...
n A prompt and
courteous reporting
process 24 hours a day
n To be taken to a safe
place/home if your car
is not drivable
n A replacement dual
controlled car on same
day as accident
reported, if before 2pm
(in Scotland, this may
take up to 24hrs)
n The vehicle will be of
a similar size
n Regular updates on
your vehicle’s repair
28 NEWSLINK n OCTOBER 2023