Credit Management November 2023

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Introducing our CORPORATE PARTNERS For further information and to discuss the opportunities of entering into a Corporate Partnership with the CICM, please contact luke.sculthorp@cicm.com My DSO Manager is an intelligent SaaS AR and credit management solution for SMEs to international enterprises, helping AR analysts manage risk, maximize cash collection and streamline the credit-to-cash cycle, by a real-time insight to KPIs. Due to its inventive in-house IT teams and their tight collaboration with support staff, many of whom were credit managers at large firms, it can quickly integrate any ERP data and customize as needed. T: +33 (0)458003676 E: contact@mydsomanager.com W: www.mydsomanager.com Quadient AR by YayPay makes it easy for B2B finance teams to stay ahead of accounts receivable and get paid faster – from anywhere. Integrating with your ERP, CRM, and billing systems, YayPay presents your real-time data through cloud-based dashboards. Automation improves productivity by 3X and accelerates collections by up to 34 percent. Predictive analytics provide insight into payor behavior and an online portal enables customers to access their accounts and pay at any time. T: +44 (0)7465 423 538 E: marketing@yaypay.com W: www.quadient.com/en-gb/ar-automation Esker’s Accounts Receivable (AR) solution removes the all-too-common obstacles preventing today’s businesses from collecting receivables in a timely manner. From credit management to cash allocation, Esker automates each step of the orderto-cash cycle. Esker’s automated AR system helps companies modernise without replacing their core billing and collections processes. By simply automating what should be automated, customers get the post-sale experience they deserve and your team gets the tools they need. T: +44 (0)1332 548176 E: sam.townsend@esker.co.uk W: www.esker.co.uk Reduce or eliminate manual tasks, allowing AR teams to focus on actions that drive results, and strengthen decision intelligence to deliver significant value to the organisation. Cash Application / Credit & Risk Management / Collections Management / Disputes and Deductions Management / Team & Task Management and AR Intelligence. Optimise working capital by driving world-class order-to-cash processes and leveraging decision intelligence to drive better business outcomes. To learn more visit www.blackline.com/solutions/ accounts-receivable-automation/ T: +44(0) 203 318 5941 E: sales@blackline.com W: www.blackline.com Our Creditor Services team can advise on the best way for you to protect your position when one of your debtors enters, or is approaching, insolvency proceedings. Our services include assisting with retention of title claims, providing representation at creditor meetings, forensic investigations, raising finance, financial restructuring and removing the administrative burden – this includes completing and lodging claim forms, monitoring dividend prospects and analysing all Insolvency Reports and correspondence. T: +44 (0)2073 875 868 - London T: +44 (0)2920 495 444 - Cardiff W: menzies.co.uk/creditor-services ContactEngine is a proactive customer engagement platform which connects organizations to its customers through AI powered digital conversations. ContactEngine enables collections treatment automation using conversational AI, dynamic engagement strategies, and easy-to-trigger payment transactions that help organisations collect debt faster. ContactEngine anticipates the need to interact with customers and fully automates personalized, multichannel, multi-day conversations to achieve specific milestones and trigger next steps. E: info@contactengine.com W: www.contactengine.com American Express® is a globally recognised provider of business payment solutions, providing flexible capabilities to help companies drive growth. These solutions support buyers and suppliers across the supply chain with working capital and cashflow. By creating an additional lever to help support supplier/client relationships American Express is proud to be an innovator in the business payments space. T: +44 (0)1273 696933 W: www.americanexpress.com Tinubu Square is a trusted source of trade credit intelligence for credit insurers and for corporate customers. The company’s B2B Credit Risk Intelligence solutions include the Tinubu Risk Management Center, a cloud-based SaaS platform; the Tinubu Credit Intelligence service and the Tinubu Risk Analyst advisory service. Over 250 companies rely on Tinubu Square to protect their greatest assets: customer receivables. T: +44 (0)207 469 2577 / E: uksales@tinubu.com W: www.tinubu.com. Building on our mature and hugely successful product and world class support service, we are re-imagining our risk awareness module in 2019 to allow for hugely flexible automated worklists and advanced visibility of areas of risk. Alongside full integration with all credit scoring agencies (e.g. Creditsafe), this makes Credica a single port-of-call for analysis and automation. Impressive results and ROI are inevitable for our customers that also have an active input into our product development and evolution. T: 01235 856400 E: info@credica.co.uk W: www.credica.co.uk Brave | Curious | Resilient / www.cicm.com / November 2023 / PAGE 44
Each of our Corporate Partners is carefully selected for their commitment to the profession, best practice in the Credit Industry and the quality of services they provide. We are delighted to showcase them here. They're waiting to talk to you... Hays Credit Management is a national specialist division dedicated exclusively to the recruitment of credit management and receivables professionals, at all levels, in the public and private sectors. As the CICM’s only Premium Corporate Partner, we are best placed to help all clients’ and candidates’ recruitment needs as well providing guidance on CV writing, career advice, salary bench-marking, marketing of vacancies, advertising and campaign led recruitment, competency-based interviewing, career and recruitment trends. T: 07834 260029 E: karen.young@hays.com W: www.hays.co.uk/creditcontrol Court Enforcement Services is the market leading and fastest growing High Court Enforcement company. Since forming in 2014, we have managed over 100,000 High Court Writs and recovered more than £187 million for our clients, all debt fairly collected. We help lawyers and creditors across all sectors to recover unpaid CCJ’s sooner rather than later. We achieve 39 percent early engagement resulting in market-leading recovery rates. Our multi-award-winning technology provides real-time reporting 24/7. T: +44 (0)1992 367 092 E: a.whitehurst@courtenforcementservices.co.uk W: www.courtenforcementservices.co.uk Shoosmiths’ highly experienced team will work closely with credit teams to recover commercial debts as quickly and cost effectively as possible. We have an in depth knowledge of all areas of debt recovery, including: • Pre-litigation services to effect early recovery and keep costs down • Litigation service • Insolvency • Post-litigation services including enforcement As a client of Shoosmiths, you will find us quick to relate to your goals, and adept at advising you on the most effective way of achieving them. T: 03700 86 3000 E: paula.swain@shoosmiths.co.uk W: www.shoosmiths.co.uk Forums International has been running Credit and Industry Forums since 1991 covering a range of industry sectors and international trading. Attendance is for credit professionals of all levels. Our forums are not just meetings but communities which aim to prepare our members for the challenges ahead. Attending for the first time is free for you to gauge the benefits and meet the members and we only have pre-approved Partners, so you will never intentionally be sold to. T: +44 (0)1246 555055 E: info@forumsinternational.co.uk W: www.forumsinternational.co.uk HighRadius provides a cloud-based Integrated Receivable Platform, powered by machine learning and AI. Our Technology empowers enterprise organisations to reduce cycle time in the order-tocash process and increase working capital availability by automating receivables and payments processes across credit, electronic billing and payment processing, cash application, deductions, and collections. T: +44 (0) 203 997 9400 E: infoemea@highradius.com W: www.highradius.com FIS GETPAID solution is a fully integrated, webbased order-to cash (O2C) solution that helps companies improve operational efficiencies, lower DSO, and increase cash flow. The solution suite includes strategic risk-based collections, artificial intelligence, process automation, credit risk management, deduction and dispute resolution and cash application. FIS is a global leader in financial services technology, providing software, services and outsourcing of the technology that empowers the financial world. T: +447730500085 E: getinfo@fisglobal.com. W: www.fisglobal.com Key IVR provide a suite of products to assist companies across Europe with credit management. The service gives the end-user the means to make a payment when and how they choose. Key IVR also provides a state-of-the-art outbound platform delivering automated messages by voice and SMS. In a credit management environment, these services are used to cost-effectively contact debtors and connect them back into a contact centre or automated payment line. TCN is an industry leader in call centre technology with offices around the world including, the United Kingdom, the United States, Romania, Canada, India and Australia. TCN has met the global communication needs of its diverse customers. Utilising best-practice solutions and 24/7 technical support, TCN empowers clients to drive consumer interactions through omni-channel, inbound and outbound communications. TCN’s call centre platform is entirely web-based and available on-demand with unlimited capacity. The UK’s No1 Insolvency Score, available as a platform to help businesses manage risk and achieve growth. The only independently owned UK credit referencing agency for businesses. We have modernised the way companies consume data, to power businesses decisions with the most important data taken in real-time feeds, ensuring our customers are always the first to know. Enabling them to deliver best in class sales, credit risk management and compliance. T: +44 (0) 1302 513 000 E: sales@keyivr.com W: www.keyivr.com T: +44 (0) 800-088-5089 E: spencer.taylor@tcn.com W: www.tcn.com T: +44 (0)330 460 9877 E: sales@redflagalert.com W: www.redflagalert.com Brave | Curious | Resilient / www.cicm.com / November 2023 / PAGE 45
Page 1 and 2: CREDIT MANAGEMENT CM NOVEMBER 2023
Page 3 and 4: SEAN FEAST FCICM MANAGING EDITOR Ed
Page 5 and 6: CICM GOVERNANCE President: Stephen
Page 7 and 8: Higher mortgage rates put a new coh
Page 9 and 10: NEWS ROUNDUP “We’re earning les
Page 11 and 12: INSOLVENCY Another factor to weigh
Page 13 and 14: INSOLVENCY AUTHOR - David Kerr clas
Page 15 and 16: INSOLVENCY IN the complex world of
Page 17 and 18: HIGH COURT ENFORCEMENT OFFICERS ASS
Page 20 and 21: CONSUMER CREDIT Driven to default?
Page 22 and 23: CONSUMER CREDIT AUTHOR - Heather Gr
Page 24 and 25: MOOVING UPWARDS Scottish farmer sho
Page 26 and 27: EYE OF THE BEHOLDER Equality, preju
Page 28 and 29: OPINION It is clear that while ther
Page 30 and 31: HR MATTERS STRESS AND YOU What are
Page 32 and 33: HR MATTERS AUTHOR - Gareth Edwards
Page 34 and 35: International Trade Monthly round-u
Page 36 and 37: COUNTRY FOCUS The Netherlands may b
Page 38 and 39: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 40 and 41: LEGAL MATTERS SAFETY IN NUMBERS Gro
Page 42 and 43: CICM TRAINING Training courses that
Page 46 and 47: CCeeer ttiiiffiiiccaatteee ooff CCo
Page 48 and 49: STATISTICS Data supplied by the Cre
Page 50 and 51: LOOKING FOR YOUR NEXT CAREER MOVE?
Page 52 and 53: RISING STAR A Cut Above How a forme
Page 54 and 55: BRANCH NEWS NEW NORMS CICM East of
Page 56 and 57: Cr£ditWho? CICM Directory of Servi
Page 58 and 59: Cr£ditWho? CICM Directory of Servi
Page 60: Screen your clients against 1,100 w

Credit Management November 2023

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