Credit Management November 2023
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
THE CICM MAGAZINE FOR CONSUMER AND COMMERCIAL CREDIT PROFESSIONALS
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FOR ADVERTISING INFORMATION OPTIONS<br />
AND PRICING CONTACT<br />
paul@centuryone.uk 01727 739 196<br />
CREDIT MANAGEMENT SOFTWARE<br />
CREDIT MANAGEMENT SOFTWARE<br />
ENFORCEMENT<br />
ESKER<br />
Sam Townsend Head of Marketing<br />
Northern Europe Esker Ltd.<br />
T: +44 (0)1332 548176 M: +44 (0)791 2772 302<br />
W: www.esker.co.uk LinkedIn: Esker – Northern Europe<br />
Twitter: @EskerNEurope blog.esker.co.uk<br />
Esker’s Accounts Receivable (AR) solution removes the all-toocommon<br />
obstacles preventing today’s businesses from collecting<br />
receivables in a timely manner. From credit management to cash<br />
allocation, Esker automates each step of the order-to-cash cycle.<br />
Esker’s automated AR system helps companies modernise<br />
without replacing their core billing and collections processes. By<br />
simply automating what should be automated, customers get the<br />
post-sale experience they deserve and your team gets the tools<br />
they need.<br />
Top Service Ltd<br />
Top Service Ltd, 2&3 Regents Court, Far Moor Lane<br />
Redditch, Worcestershire. B98 0SD<br />
T: +44 (0)1527 518800<br />
E: enquiries@top-service.co.uk<br />
W: www.top-service.co.uk<br />
Top Service Ltd: Trusted partner in construction credit information<br />
and debt recovery. For over 30 years, Top Service has been a<br />
cornerstone in the construction industry, providing expertise in<br />
credit information and effective debt recovery services. Described<br />
as a 'national grapevine of information' for the construction<br />
industry, members are able to stay one step ahead with access<br />
to upto the minute payment experiences shared from thousands<br />
of members allowing them to make the best, most informed<br />
credit decisions and have the ability to take swift action where<br />
necessary. Trust in experience. Trust in excellence. Trust in Top<br />
Service Ltd.<br />
CLOUD-BASED SOFTWARE<br />
High Court Enforcement Group Limited<br />
Client Services, Helix, 1st Floor<br />
Edmund Street, Liverpool, L3 9NY<br />
T: 08450 999 666<br />
E: clientservices@hcegroup.co.uk<br />
W: hcegroup.co.uk<br />
Putting creditors first<br />
We are the largest independent High Court enforcement company,<br />
with more authorised officers than anyone else. We are privately<br />
owned, which allows us to manage our business in a way that<br />
puts our clients first. Clients trust us to deliver and service is<br />
paramount. We cover all aspects of enforcement – writs of control,<br />
possessions, process serving and landlord issues – and are<br />
committed to meeting and exceeding clients’ expectations.<br />
FINANCIAL PR<br />
My DSO Manager<br />
22, Chemin du Vieux Chêne,<br />
Bâtiment D, Meylan, FRANCE<br />
T: +33 (0)458003676<br />
E: contact@mydsomanager.com<br />
W: www.mydsomanager.com<br />
My DSO Manager is an all-in-one intelligent SaaS accounts<br />
receivable and credit management system that provides realtime<br />
insight and scalability from SMEs to international multientity<br />
companies. It helps AR analysts, accounting or finance<br />
managers, and any client-facing employee, manage risk and<br />
maximize cash collection.<br />
It can swiftly integrate any kind of data from any ERP and<br />
implement any customization due to its creative, competent IT<br />
teams that are headquartered inside the firm and collaborate<br />
closely with support employees, many of whom were formerly<br />
credit managers at big corporations.<br />
The feature-rich functions, automated reminders, alerts, and<br />
numerous services connected to the solution, such as EDM/<br />
CRMs/insurance/e-payment/BI platforms etc., along with a<br />
reasonable pricing system, have simplified the credit-to-cash<br />
cycle by monitoring daily KPIs like DSO, aging balance, overdues/<br />
past-dues, customer behavior, and cash forecast.<br />
My DSO Manager's worldwide clientele are its real ambassadors,<br />
who assist the company in expanding on an ongoing basis.<br />
SERRALA<br />
Serrala UK Ltd, 125 Wharfdale Road<br />
Winnersh Triangle, Wokingham<br />
Berkshire RG41 5RB<br />
E: r.hammons@serrala.com W: www.serrala.com<br />
T +44 118 207 0450 M +44 7788 564722<br />
Serrala optimizes the Universe of Payments for organisations<br />
seeking efficient cash visibility and secure financial processes.<br />
As an SAP Partner, Serrala supports over 3,500 companies<br />
worldwide. With more than 30 years of experience and<br />
thousands of successful customer projects, including solutions<br />
for the entire order-to-cash process, Serrala provides credit<br />
managers and receivables professionals with the solutions they<br />
need to successfully protect their business against credit risk<br />
exposure and bad debt loss.<br />
TCN<br />
T: +44 (0) 800-088-5089<br />
E : spencer.taylor@tcn.com<br />
W: www.tcn.com<br />
TCN is a leading provider of cloud-based call centre technology<br />
for enterprises, contact centres, BPOs, and collection<br />
agencies worldwide. Founded in 1999, TCN combines a deep<br />
understanding of the needs of call centre users with a highly<br />
affordable delivery model, ensuring immediate access to robust<br />
call centre technology, such as SMS, email, predictive dialler,<br />
IVR, call recording, and business analytics required to optimise<br />
operations while adhering to callers’ requests.<br />
Its “always-on” cloud-based delivery model provides customers<br />
with immediate access to the latest version of the TCN solution, as<br />
well as the ability to quickly and easily scale and adjust to evolving<br />
business needs. TCN serves various Fortune 500 companies and<br />
enterprises in multiple industries, including newspaper, collection,<br />
education, healthcare, automotive, political, customer service, and<br />
marketing. For more information, visit www.tcn.com or follow on<br />
ENFORCEMENT<br />
Court Enforcement Services<br />
Adele Whitehurst – Client Relationship Manager<br />
M: +44 (0)7525 119 711 T: +44 (0)1992 367 092<br />
E : a.whitehurst@courtenforcementservices.co.uk<br />
W: www.courtenforcementservices.co.uk<br />
Court Enforcement Services is the market leading and fastest<br />
growing High Court Enforcement company. Since forming in 2014,<br />
we have managed over 100,000 High Court Writs and recovered<br />
more than £187 million for our clients, all debt fairly collected. We<br />
help lawyers and creditors across all sectors to recover unpaid<br />
CCJ’s sooner rather than later. We achieve 39% early engagement<br />
resulting in market-leading recovery rates. Our multi-awardwinning<br />
technology provides real-time reporting 24/7. We work in<br />
close partnership to expertly resolve matters with a fast, fair and<br />
personable approach. We work hard to achieve the best results<br />
and protect your reputation.<br />
Gravity Global<br />
Floor 6/7, Gravity Global, 69 Wilson St, London, EC2A 2BB<br />
T: +44(0)207 330 8888. E: sfeast@gravityglobal.com<br />
W: www.gravityglobal.com<br />
Gravity is an award winning full service PR and advertising<br />
business that is regularly benchmarked as being one of the<br />
best in its field. It has a particular expertise in the credit sector,<br />
building long-term relationships with some of the industry’s bestknown<br />
brands working on often challenging briefs. As the partner<br />
agency for the <strong>Credit</strong> Services Association (CSA) for the past 22<br />
years, and the Chartered Institute of <strong>Credit</strong> <strong>Management</strong> since<br />
2006, it understands the key issues affecting the credit industry<br />
and what works and what doesn’t in supporting its clients in the<br />
media and beyond.<br />
FORUMS<br />
FORUMS INTERNATIONAL<br />
T: +44 (0)1260 275716<br />
E: info@forumsinternational.co.uk<br />
W: www.forumsinternational.co.uk<br />
Forums International Ltd have been running <strong>Credit</strong> and Industry<br />
Forums since 1991. We cover a range of industry sectors and<br />
International trading, attendance is for <strong>Credit</strong> Professionals of all<br />
levels. Our forums are not just meetings but communities which<br />
aim to prepare our members for the challenges ahead. Attending<br />
for the first time is free for you to gauge the benefits and meet the<br />
members and we only have pre-approved Partners, so you will<br />
never intentionally be sold to.<br />
INSOLVENCY<br />
Menzies<br />
T: +44 (0)2073 875 868 - London<br />
T: +44 (0)2920 495 444 - Cardiff<br />
W: menzies.co.uk/creditor-services<br />
Our <strong>Credit</strong>or Services team can advise on the best way for you<br />
to protect your position when one of your debtors enters, or<br />
is approaching, insolvency proceedings. Our services include<br />
assisting with retention of title claims, providing representation<br />
at creditor meetings, forensic investigations, raising finance,<br />
financial restructuring and removing the administrative burden<br />
– this includes completing and lodging claim forms, monitoring<br />
dividend prospects and analysing all Insolvency Reports and<br />
correspondence.<br />
For more information on how the Menzies <strong>Credit</strong>or Services<br />
team can assist, please contact Bethan Evans, Licensed<br />
Insolvency Practitioner, at bevans@menzies.co.uk or call<br />
+44 (0)2920 447 512.<br />
Brave | Curious | Resilient / www.cicm.com / <strong>November</strong> / PAGE 57
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