English for Cabin Crew Trainer's Guide - Heinle

UNIT
10 Saying goodbye
LEAD IN Speaking
Ask students to tell you what they say and do once the plane
comes to a stop at the gate. Ask, What is the biggest problem
when trying to safely disembark passengers?
Arriving at the gate and disembarking the passengers
EXERCISE 1 Speaking
Ask students to discuss the questions in pairs or small groups. Get
feedback in open class.
Pre-teaching vocabulary
Check designated (specially selected).
EXERCISE 2 Listening
Give students time to read the situation and the questions. Then ask
them to work in pairs to make predictions. Get feedback in open class
and fi nd out what students think. Play the recording. Ask students to
listen and compare answers. Let students check their answers in pairs
before getting feedback in open class.
EXERCISE 3 Listening
Ask students to read the text and remember or guess as many missing
words as they can. Then play the recording. Let students check their
answers in pairs before getting feedback in open class.
Answers
1 behalf 2 entire 3 items 4 stowed 5 ensure 6 personal 7 injury
8 designated 9 remind 10 ready 11 wish
EXERCISE 4 Pronunciation
Play the recording. Ask students to listen and repeat the phrases.
Pronunciation notes
Note the linking between words in some of these phrases: please ensure;
designated area.
EXERCISE 5 Speaking
Ask students to work in pairs to practise reading out the announcement.
Tell them to read it out fi rst, then to try to produce the announcement
without looking at the text. A good way of supporting students here is to
tell them to write ten words in a list which will help them remember the
content of the announcement, and to use these prompts as they try to
reproduce the text from memory.
A suggested list of word prompts: welcome; time; seatbelt; luggage;
lockers; smoking; mobile phones; weather; stay; future ...
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MAKING A RECOMMENDATION Language focus
Give students time to read through the phrases in the box. Alternatively,
read out the phrases and ask students to read and follow.
Language notes
I suggest (that) + clause is a polite and formal way of making a
recommendation.
EXERCISE 6 Speaking
Ask students to work in pairs to discuss the special needs of some
passengers. Ask pairs to prepare and practise a brief role play using the
phrases suggested. You could get some pairs to act out their role play for
the class.
EXERCISE 7 Speaking
Give students time to read through the list. Then ask them to discuss it
in pairs. Get feedback and discuss in open class.
EXERCISE 8 Speaking
Lead in by asking, What can you say when people leave the plane? What
else should you do? (smile, wave, stand upright). To make this fun, you
need to organize it carefully. Ask students to work in groups of fi ve. One
student stands up and the others fi le past, then walk round in a circle to
rejoin the queue to leave the plane. The fi fth student takes over as the
new fl ight attendant and so on until each student has had a chance to
say goodbye to passengers.
ROUND UP
Ask students in pairs or small groups to make a list of
recommendations that they could give to new fl ight attendants
on their fi rst day in the job. For example: I suggest that you keep
a sense of humour. Elicit recommendations from pairs or groups
and build up a list on the board.