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control of ngen. with added control, the
government increases its responsibilities
for service management and delivery.
fltcybercOm and the nen Program
Office have acknowledged that this shift in
responsibility requires the navy to develop
and establish an effective, skilled Itsm
workforce.
the ItsmO has made significant progress
supporting ngen government operational
readiness (gOr) efforts focused
on the development and implementation
of critical Itsm competencies and
capabilities. notable progress includes the
development and establishment of Itsm
governance, reference architecture, standards,
and supporting resources, including
subject matter expert support, training
and design guidance, as well as tools and
templates.
the ItsmO successfully launched the
ItsmO governance board, designated
ngen Itsm “Process Owners” and chartered
the Itsm Process Owners council.
the Itsm PO council serves as the central
coordination forum for Process Owners
to correct cross-process issues and risks
affecting delivery and quality of It services,
as well as issues caused by internal
or external service providers. the Process
Owner is a critical role that is accountable
for the proper design, execution and continual
improvement of an Itsm process
and holds the responsibility and executive
authority for the overall process results
across the enterprise.
the ItsmO is actively drafting and
evaluating charters for the Itsm service
Owner council and tools Advisory group.
the Itsm service Owner council is responsible
for coordinating and governing
It service ownership. the “service Owner”
is accountable for the proper design, execution,
and improvement of one or more
It services and holds the responsibility and
executive authority for all aspects of the
end-to-end strategic management of the
service throughout its entire lifecycle. the
tools Advisory group is responsible for
guiding decisions concerning the identification
and fulfillment of Itsm tools and
technology requirements.
the ItsmO also developed, signed
and promulgated an architecture policy
directing consistency and alignment with
the ngen Itsm reference architecture —
the navy ngen Process definition model
18 CHIPS • OCtOber - DeCember 2012
cOrOnAdO, calif. (April 30, 2012) Vice Adm. michael rogers, commander of u.s. fleet cyber
command and u.s. 10th fleet, addresses Information dominance corps officers and sailors of
the naval special warfare community at naval Amphibious base coronado during an all-hands
call. fleet cyber command is the navy's central operating authority for networks, cryptologic
and signals intelligence, information operations, cyber, electronic warfare, and space capabilities.
u.s. navy photo by mass communication specialist 2nd class shauntae Hinkle-lymas.
(nnPdm). the ItsmO has conducted
numerous architecture reviews with ngen
government operational readiness Itsm
design teams and provided meaningful
feedback and guidance to ensure compliance
with standards, consistency across
design efforts and products, and alignment
with the nnPdm.
itsmo Way ahead
As described in its charter, the ItsmO
is charged with developing and executing
an enterprise-wide approach to Itsm that
enables standardization and operational
efficiency across navy It organizations
and programs. to do that, additional
levels of governance above the ItsmO are
required to empower the ItsmO to extend
its reach beyond ngen and across navy
organizational and program boundaries.
Vice chief of naval Operations (VcnO)
Adm. mark ferguson said, “we no longer
have the resources to let each command
optimize their organization at the expense
of the enterprise. we need to develop
and implement a governance model that
controls the number of decentralized decisions
at lower levels in our organizations
that are producing sub-optimal outcomes
and higher transactional costs.”
In addition to continuing to provide
support and guidance to ngen transition
efforts in the near-term, the ItsmO is developing
a comprehensive enterprise Itsm
governance model to help drive consistency
and alignment beyond ngen to
other It networks, acquisition programs,
and efficiency initiatives, including, but not
limited to, One-net, cAnes, e-Itsm, and
the department of the navy's data center
consolidation effort.
the ItmsO is also exploring the
development of a naval networking
environment Process reference model to
serve as the single, authoritative reference
model for all navy Itsm efforts across the
enterprise. �
eriC marklanD is the fleet cyber command
deputy cIO for enterprise architecture.
ItSmO COntaCt InfOrmatIOn & InQuIrIeS
Lt. CmDr. tODD gLIDDen:
tODD.gLIDDen@naVY.mIL
HttPS://WWW.POrtaL.naVY.mIL/fCC-C10f/
CIO/1/ItSmO/DefauLt.aSPx