Raiffeisen ELBA-internet-Quick Reference
Raiffeisen ELBA-internet-Quick Reference
Raiffeisen ELBA-internet-Quick Reference
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> <strong>Quick</strong> <strong>Reference</strong><br />
Dear <strong>ELBA</strong>-<strong>internet</strong> user,<br />
we are pleased to welcome you in the large group of <strong>ELBA</strong>-<strong>internet</strong> Banking users. Please find enclosed all<br />
information for the direct access to your account.<br />
With <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> you are directly connected to your <strong>Raiffeisen</strong> bank.<br />
Please read below mentioned <strong>Quick</strong> <strong>Reference</strong> in order to immediately use <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong>. In case of<br />
further questions, please do not hesitate to contact either your account manager in your <strong>Raiffeisen</strong> bank or your<br />
<strong>ELBA</strong>-service.<br />
Yours faithfully,<br />
<strong>ELBA</strong>-service<br />
Login<br />
Login directly via https://banking.raiffeisen.at https://banking.raiffeisen.at or via your <strong>Raiffeisen</strong> bank’s homepage!<br />
In order to login you have two different options on the <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> Login Page.<br />
Signatory Signatory number number: number<br />
Login by entering your signatory number and PIN. You will find your signatory<br />
number and your secret PIN in your PIN-envelope.<br />
Digital Digital signatur ignatur ignature: ignatur<br />
The use of the digital signature in <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> has to be requested<br />
separately via your account manager in your <strong>Raiffeisen</strong> bank.<br />
Security<br />
Security<br />
<strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> is equipped with a functional security system, preventing third parties<br />
from decoding your personal data. We also ask you to contribute to your own safety by never<br />
answering Phishing mails. In order to inform you about certain changes we exclusively use<br />
<strong>ELBA</strong>-Bank messages.<br />
Please always use a well-known Antivirus-Software, Antispyware and a Firewall and make sure<br />
you update them regularly.<br />
Never hand over your personal data to third parties.<br />
For security reasons, please make sure to always press the „Logout“ button when leaving<br />
<strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong>.<br />
Availabilities Information<br />
<strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> is available 24 hours a day, 7 days a week 1 .<br />
1 Please note that between 12 p.m. and 5 a.m. the following <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> functions might be available only to a limited extent:<br />
Turnover, Financial status, Security transcaction services and Standing order<br />
<strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> <strong>Quick</strong> <strong>Reference</strong> Edition June 2011<br />
Page 1
Functions of <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong><br />
Account Account information: information: In your account information section you can view your account balance, the various<br />
turnovers and all available booking details (i.e. vouchers, images, etc.).<br />
Money Money transactions:<br />
transactions: transactions: Here you are able to create payment orders as well as templates. You can maintain<br />
your standing orders and also information about your debit orders are given.<br />
Securities: Securities:<br />
Manage your portfolio comfortably from home. Via mouse click you are able to buy<br />
and sell stocks and bonds.<br />
Downloadcenter<br />
Downloadcenter Downloadcenter<br />
2 : Via the so-called “Downloadcenter“ your bank can electronically provide you with<br />
documents, such as the PDF account statement.<br />
Financial Financial status status status<br />
3 : The financial status section gives you an overview of your accounts, banking service<br />
agreements (i.e. buildings savings contracts, insurance contracts, etc.) and various<br />
other assets. You are able to maintain the display of your banking products.<br />
e-Rechnung: Rechnung: With this electronic service, you have the possibility to easily download, print,<br />
check, save and release the payments for your bills (e.g. electricity bills, insurance<br />
bills).<br />
Preferences: Preferences:<br />
Here you can change your PIN and check your last login date to <strong>ELBA</strong>-<strong>internet</strong>.<br />
Info<br />
Info<br />
<strong>ELBA</strong>-service Contact<br />
A more detailed overview of the <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> functionalities and its comprehensive<br />
service offer you are given on the login page under ”Demo“.<br />
Telephone Telephone +43 (0) 1 / 33 701 ext. 4820<br />
Fax Fax<br />
+43 (0) 1 / 33 701 ext. 4260<br />
Email mail elba.hotline@rsc.co.at<br />
Working Working Hours<br />
Hours<br />
Monday – Friday: 8am – 6pm<br />
Thursday: 8am – 8pm<br />
Information concerning the availability of <strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> can be found in the <strong>internet</strong> under<br />
http://www.elbanews.at!<br />
2 Please note that you have to officially request the supply of PDF account statements at your <strong>Raiffeisen</strong> Bank.<br />
3 Possibly your account holding <strong>Raiffeisen</strong> bank does not support this feature. Please contact your account manager to make sure.<br />
<strong>Raiffeisen</strong> <strong>ELBA</strong>-<strong>internet</strong> <strong>Quick</strong> <strong>Reference</strong> Edition June 2011<br />
Page 2