Dr. Josh Meier volunteers in Haiti - Norton Healthcare

Kosair Children’s Medical
ews
Center – Brownsboro set
to open, p. 11
A p u b l i c a t i o n o f N o r t o n H e a l t h c a r e A p r i l 2 0 1 0
Norton Healthcare “Best
Places to Work,” p. 7
Music therapy benefits
patients, p. 13
NNI adds functional
neurosurgeon, p. 15
Photo by Jonathan Roberts
Dr. Josh Meier volunteers in Haiti
Josh Meier, M.D., a pediatric orthopaedic
surgeon who works at Children’s
Orthopaedics of Louisville and operates at
Kosair Children’s Hospital, was so moved
by the devastation caused by the Jan. 12
earthquake in Haiti that he volunteered to
join a medical mission team affiliated with
the Haiti Medical Missions of Memphis
clinic. The team departed Memphis on
Jan. 30 and returned to the states Feb. 12.
“One of the reasons I wanted to go to
Haiti is that I’m a Christian and I think
we all need to help others out, especially
if we have some gifts and talents,”
Dr. Meier said. “When the call went out
for orthopaedic surgeons, and particularly
pediatric orthopaedic surgeons, I felt it was
an important opportunity for me to serve.”
During his two weeks in Haiti, Dr. Meier
kept everyone back home updated on his
activities by calling in reports posted on a
blog on the Norton Healthcare Web site.
His reports revealed his initial frustration
at not being close enough to the
hardest-hit areas, his excitement
when he was able to actually start
Pediatric orthopaedic surgeons Josh Meier, M.D.,
and Derek Kelly, M.D., of Memphis, perform
surgery in Haiti.
practicing his specialty at a local hospital and
his appreciation for the way of life he enjoys
in the states. Dr. Meier said he is grateful he
had the opportunity to go to Haiti, and he
carries good memories of his time there.
Norton Healthcare held a reception Feb. 25
to honor Dr. Meier and thank him, his wife,
Kari, and their two children, Alana, 4, and
Jonah, 6, for their sacrifices. Dr. Meier, in
turn, thanked everyone for their prayers and
the supportive comments posted on the blog.
“Your prayers were clearly felt,” he said.
–Cheryl Lockhart
See excerpts of Dr. Meier’s blog on
page 4. The complete blog and two
videos of Dr. Meier are available
on NortonHealthcare.com.
Ginger Figg, president,
Norton Physician
Services, presents Josh
Meier, M.D., with roses
for his wife, Kari, while
children Alana and
Jonah watch.

Employees donate
health kits for Haiti
Employees in Patient Financial
Services recently purchased items to
assemble 181 health kits for survivors
of the Jan. 12 earthquake in Haiti.
Melanie Payne, who works in the
self-pay unit, learned that the United
Methodist Church had asked the Boy
Scouts for help in collecting items for
the health kits. Payne, whose son is a
Boy Scout, brought the request to the
attention of Tina McNelly, manager of
vendor support. McNelly turned it into
a competition for the entire Patient
Financial Services team, offering a free
lunch to the group that collected and
assembled the most kits.
Each kit contained a hand towel,
wash cloth, comb, nail file or fingernail
clippers, bath-size bar of soap,
toothbrush, six adhesive bandages and
$1 for toothpaste.
The winning team was cash/system
support, who donated 41 bags. The selfpay/vendor
support team was a close
second with 38 bags.
“Every time this group comes
together to do something from their
hearts I am always amazed,” McNelly
said. “They give generously whenever
they are asked to participate in a worthy
cause.”
The United Methodist Church,
which has a presence in Haiti, shipped
the health kits to Haiti, where they were
distributed to needy citizens.
–Cheryl Lockhart
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NEWS Briefs
Cherie Gaither, R.N., nurse manager, child psychiatry,
Kosair Children’s Hospital, has earned the designation
“certified nurse manager and leader” by the American
Organization of Nurse Executives and the American
Association of Critical-Care Nurses. To receive the
designation, Gaither had to satisfy eligibility requirements
that incorporate a blend of work experience and education as well as pass
an examination.
Deborah Campbell, R.N., nurse manager of the
“Just for Kids” Critical Care Center, Kosair Children’s
Hospital, co-authored a research paper published recently
in Pediatrics, the journal of the American Academy of
Pediatrics. The topic of the paper was “decreasing PICU
catheter-associated bloodstream infections.”
Al Cornish, system vice president, Learning and Organizational
Development, chief learning officer; Lynnie Meyer, MSN, R.N., chief
development officer; and Todd Schmiedeler, system associate vice president
of philanthropy, were among 128 “connectors” identified by the Leadership
Louisville Center as people who are successful in getting things done
because of their distinctive style of “trusted leadership.” More than 5,500
people were nominated for this recognition.
Alicia Mitchell, clinical documentation specialist in Care Management,
was the winner of the first Volunteer Referral Program drawing. Mitchell
won $100 for referring her mother, Elaine Wilson, who now is a patient/
family comfort rounds volunteer.
Tabatha Calloway, R.N., assistant nurse manager, 3West medical/
surgical, Norton Brownsboro Hospital, appeared in a television commercial
promoting the 2010 census. The commercial was shot on 5B at the hospital.
Tracy Morrison, director, Service Excellence, and Kristin Pickerell, R.N.,
nurse manager, Neuro-Spine Telemetry, Norton Hospital, were selected to
participate in SOAR, a leadership development program for professional
women. Participants in the SOAR program must be nominated by executives
at their companies, typically have seven to 15 years of experience and must
demonstrate a willingness to enhance their leadership skills and take on new
challenges and responsibilities.
Norton Cancer Institute Prevention & Early Detection Program was
one of five organizations awarded a $10,000 grant by the Louisville Metro
Department of Public Health and Wellness Center for Health Equity. The
grant will fund local activities aimed at reducing health inequities among
people of minority and/or lower socioeconomic groups.

Norton Healthcare aids Haiti relief efforts
The massive earthquake that struck Haiti on Jan. 12,
2010, brought death, injury and destruction to hundreds of
thousands of its citizens, most of whom already were living
in poverty. People all over the world were horrified by the
images they saw on television and the Internet.
In response to the devastation, Norton Healthcare
established the Norton Haiti Relief Fund and accepted
donations from employees, board members, physicians,
volunteers and others associated with the Norton Healthcare
family. Some employees donated their FlexTime in lieu of
cash, which Norton Healthcare converted to dollars. Norton
Healthcare matched all donations to the fund dollar-fordollar.
“You are a force for good.”
–The Rev. Ronald Oliver to Norton Healthcare
employees at the check presentation ceremony
“When the Norton family began to ask how they might
help with the Haiti relief efforts, we determined that the best
stewardship of these donations was to support responsible
organizations that were already in Haiti doing good work
in very difficult circumstances,” said the Rev. Ronald
Oliver, system vice president, Mission and Outreach, who
coordinated the donation effort.
Edge Outreach and Doctors Without Borders were
designated as beneficiaries of the Norton Haiti Relief Fund.
On Feb. 17, Norton Healthcare presented each organization
with a check for $75,323.
It’s that time again … Time for employees to share their
thoughts and opinions about life at Norton Healthcare.
Are you getting the support you need from your manager?
Do you feel you’re recognized for a job well done? Are you
being encouraged to develop your career?
“We want to know how engaged our employees are,
listen to their ideas or concerns and respond by making
changes to improve the work environment at Norton
Healthcare,” said Jason Coffey, director, Retention and
Onboarding.
This year for the first time, about a month after the
online survey is completed, feedback sessions will be
held at each of the campuses. These sessions will give
Edge Outreach, an international faith-based organization,
mobilizes and equips individuals and organizations with a
variety of sustainable water solutions. The money donated
by Norton Healthcare is being used to provide clean water
for Haitian families affected by the crisis.
Doctors without Borders is an international medical
humanitarian organization that provides aid in nearly
60 countries. Norton Healthcare’s contribution to the
organization supports surgery, postoperative care, mental
health care, distribution of nonfood items and water, and
vaccination campaigns to protect Haitians from disease
outbreaks.
In addition to more than $150,000 in donations, Norton
Healthcare has provided thousands of dollars in medical
supplies to Supplies Over Seas to help in the Haiti relief
effort.
–Cheryl Lockhart
Participate in employee engagement survey
Photo by Jamie Rhodes
Russell F. Cox, chief operating officer, left,
and Stephen A. Williams, president and CEO,
right, present a check to Mark Hogg, executive
director, Edge Outreach, on Feb. 17.
employees the opportunity to tell management the “why”
behind their responses to the survey. Adding another
dimension to the survey will help management better
understand employee recommendations and suggestions
for changes in the workplace.
Employees will receive a link to the survey in an e-mail
on Thursday, April 8, and reminder e-mails throughout
the survey period, which ends April 22. Everyone who
completes the survey will be entered into a random prize
drawing. Winners will receive an e-mail from the survey
company with instructions on how to claim their prize.
–Patti Killion
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Excerpts from Dr. Meier’s blog from Haiti
Jan. 30
We arrived in Haiti today. The airport reminded me of a
war-type situation with multiple helicopters being flown in
and out, multiple planes, constant noise and many soldiers.
We were safely taken from the airport to our compound
near Port-au-Prince via our security team. The compound
in which we’re staying is very secure and was relatively
undamaged in the earthquake. We spent the afternoon
cleaning up portions of the compound that were damaged
by the earthquake to free up some space, moving a lot of
concrete rubble. We also cleared out some storage areas to
hopefully be used as operating rooms.
Feb. 2
The surgical team here feels that our talents would be
better served elsewhere. We are actively seeking out places
where we can help with surgery.
Feb. 3
We were very welcomed [at Sacred Heart], as there
were many orthopaedic cases; this is a welcome change
from what we’ve been doing. We finally are able to put our
surgical skills to use to help victims of the earthquake, many
of whom, even though it is three weeks since the event, are
being seen at the hospital for the first time.
Buildings damaged by the Jan. 12 earthquake included the
Presidential Palace in Port-au-Prince (foreground).
4 • N o r t o n N e w s • A p r i l 2 0 1 0
Josh Meier, M.D., center, consults with two other
physicians in Haiti.
Feb. 6
I would like to tell all of the operating room nurses at
Kosair Children’s Hospital that when I get back I will not
complain about not having instruments or other things for
my cases. For every case we do here we have to individually
sterilize every single piece of equipment that we might need.
It gives all of us a new appreciation for all the work that the
nurses in the operating room do for us on a daily basis.
Feb. 8
I think one of the things that is difficult is that surgeons,
by nature, worry a lot. At least I do. I worry that the cast
will cause pressure sores. I worry that surgical incision will
get infected. I worry that bones will not heal in their proper
position. Here, the frustration is that I will not be around
in a month to make sure that none of this happens. We as
surgeons and doctors in general are used to having a very
high level of control, and not having the ability to have
that control down here is what is getting to us. The shear
number of people that need to be treated and the complexity
of their injuries makes it so challenging that, just to go
downstairs to get a box of supplies for the OR, causes you to
get stopped by multiple doctors to look at X-rays, multiple
translators to say, hey, this patient needs something, as well
as family members of patients that end up seeing you in the
tents that recognize you as a doctor saying, please come in
here, grabbing your arm. There’s just too much to do at any
one time. Please keep all the people in Haiti in your prayers
continually as, even once we leave and new doctors come
and go, they will require the support for a long, long time.

COURSE of the Month
Critical Communications
This class teaches the importance of describing and
identifying behaviors – as opposed to stating judgments –
and the practical steps involved in developing an action plan
to improve communications departmentwide. Participants
discuss the barriers to critical conversations and how to
overcome them, examine the cost of not having critical
conversations with employees and co-workers, and gain skills
in using the Critical Communication Model to give honest
feedback on how a behavior affects business and to ask for a
behavior change. The course will be offered Thursday, May 20,
from 8:30 a.m. to noon at 224 E. Broadway.
The acute care for elders (ACE) unit at Norton Audubon
Hospital is offering an eight-week series of classes for
caregivers of adults age 65 and older. Classes are free and
held each Thursday beginning April 8 from 4 to 5 p.m. in the
Norton Joint Care Gym on the sixth floor of Norton Audubon
Hospital. The series will be repeated throughout the year;
participants can attend one class or the entire series.
“The lecture series is one of the Community Care
Network’s (CCN) first projects to help the community
learn more about the challenges and gifts of caring for their
elders,” said Sharon Higdon, director, Care Management,
Norton Audubon. “We are pleased to be able to bring this
information from hospital and community experts to the
Norton Audubon service area.”
Class topics include Medicare coverage, avoiding
medication mix-ups, healthy eating and balancing care
of children, parents/grandparents and self. This series is
made possible by CCN, which is a group of post-acute care
providers who collaborate with ACE unit staff to ease the
transition of care for patients and families. Other companies
providing assistance include Franciscan Health Care Center,
Home Instead, Caretenders Home Health and Hosparus.
For more information or to request a complete class
schedule, call 629-1234 or visit NortonHealthcare.com/ACE.
–Misty Cruse
To register for this class or other courses,
go to Nsider and click on “Learning.”
For more information, call Norton
University at 629-7349 or e-mail
nortonuniversity@nortonhealthcare.org.
ACE unit offers lecture series for caregivers
Photo by Nick Bonura
Tom Powell, an attorney in the Legal Department,
teaches a class about legal issues during the ACE
lecture series.
A p r i l 2 0 1 0 • N o r t o n N e w s • 5

Purchase a computer via payroll deduction
Starting in April, Norton Healthcare employees can purchase a new
computer using payroll deduction. Norton Healthcare has partnered
with Purchasing Power to offer eligible full-time and part-time
employees the opportunity to purchase computers and accessories
(printers, modems, wireless network devices, etc.) via payroll
deduction with a 12-month repayment plan. No prequalification
paperwork is necessary; employees will be eligible to participate based
on the information in their personnel file. Vendors such as Lenovo,
Gateway and Dell cooperate with Purchasing Power to provide this
service to employers and their employees.
“To purchase a computer, just log in to a special Web site set up
for Norton Healthcare employees by Purchasing Power,” said Holly
Rickard, director, Benefits.
Once an order is placed, Purchasing Power will send the employee
an order packet. After the employee completes the order packet and
returns it to Purchasing Power, the manufacturer will be notified to
ship the order to the employee’s home.
Purchase limits range from $2,500 to $4,000, depending on an
employee’s salary level. The minimum purchase is $300. Watch for
posters, table tents and an all-employee e-mail for details.
6 • N o r t o n N e w s • A p r i l 2 0 1 0
–Patti Killion
Door-to-balloon time improves
Photo by Jamie Rhodes
Louisville Metro Emergency Medical
Services workers Chris Lokits, left,
and Michael Miller, right, bring a
patient to the Norton Audubon
Hospital Emergency Department,
where they are met by Lauren Kapp,
R.N., second from left, and Tammy
Ackerson, R.N. Norton Healthcare
spent $100,000 in 2008 to equip
Louisville Metro ambulances with
technology that allows heart
attack victims’ EKG results to
be transmitted to emergency
departments while the patient is en
route. As a result, Norton Audubon
set a new record “door-to-balloon”
time of 24 minutes. Door-to-balloon
refers to the amount of time that
elapses between a heart attack
patient’s arrival at the emergency
room and the patient receiving
treatment such as angioplasty.

A best place to work in Kentucky – again!
Thanks to our employees, Norton Healthcare has been
recognized for the fifth consecutive year as one of the
“Best Places to Work in Kentucky” in the large employer
category. This award is sponsored by the Kentucky
Society for Human Resource Management in conjunction
with the Kentucky Chamber of Commerce. The specific
ranking will be announced at an awards dinner April 21
in Lexington.
The Best Places to Work in Kentucky designation is
based on the results of a confidential engagement survey
of 400 randomly selected employees and an employer
questionnaire. Selected employees had the opportunity
to provide ratings based on their experience individually,
in their particular work group or team and with the
organization as a whole. All participating companies will
receive feedback from the surveys.
The goal of Best Places to Work in Kentucky is to
raise the bar among the state’s employers. It encourages
employers to act on survey feedback to promote
employee engagement and create a favorable workplace
environment that will attract, develop and retain talented
employees for years to come.
–Patti Killion
Screening key to surviving colon cancer
Lavonne White, R.N., coordinator of health promotions,
was surprised by the number of people she met at cancer
screening events in March who seemed afraid to talk about
colon cancer.
“In observance of National Colorectal Cancer Awareness
Month in March, Norton Cancer Institute sponsored
community cancer screening events at local shopping
malls and at Norton Healthcare hospitals,” White said.
“Many people stopped by our booth to see what we were
offering, but when we mentioned colon cancer screening,
the majority of them didn’t want to talk about it. However,
we were able to educate a few people and send a colorectal
cancer screening kit home with some of them.”
The reluctance to discuss colorectal cancer is one of the
reasons it is the second leading cause of cancer death in the
United States, despite having a higher than 90 percent cure
rate when caught in an early, treatable stage.
“The key to surviving colorectal cancer is early detection,
and the key to early detection is screening,” said Deborah
Photo by Nick Bonura
Tony Bohn, system vice president and chief human resources officer,
left, visits with Terry Miller, Engineering, while he installs a “wall of
hope” at Kosair Children’s Hospital featuring art by former patients.
Art contributes to a favorable workplace environment, one factor in
job satisfaction.
Ballard, M.D., director, community outreach, Norton Cancer
Institute Prevention & Early Detection Program. “More than
80 percent of all colorectal cancer cases can be prevented
if people get screened early and regularly. I cannot stress
enough how important this is.”
Risk factors for colon cancer include:
• Age 50 or older
• African American
• Obesity
• Sedentary lifestyle
• Smoking
• Previous colon polyp(s)
• Personal or family history of inflammatory bowel disease
• Family history of inherited colorectal cancer
Early stages of colorectal cancer usually do not have
symptoms. To receive a free colorectal cancer screening kit,
call 629-1234.
A p r i l 2 0 1 0 • N o r t o n N e w s • 7

Employees receive Good Samaritan Award
The Good Samaritan Award honors The Rev. John N.
Norton, whose name Norton Healthcare carries and who
we recognize as “The Good Samaritan” because of his
dedicated, selfless service to the community. The award
recognizes employees who go well above and beyond the
call of duty by performing extraordinary acts of service
for patients, guests or members of the community and
represents the pinnacle of recognition for service excellence
at Norton Healthcare. Congratulations to the newest
recipients of the Good Samaritan Award.
Angela Rayhill, ARNP
Six days before Christmas
2009, Angela Rayhill, a nurse
practitioner with Norton Medical
Associates – Mt. Washington, was
treating a patient when she learned
the patient and her family were
living in poverty. The patient and
her husband had sent their sons to a relative’s home for
Christmas because they couldn’t afford to feed them, much
less buy gifts for them. Thinking of these children facing a
Christmas away from their parents and without gifts, Rayhill
asked the patient if the office could chip in to buy a few toys
for the boys. The woman said they really needed clothing
and food. Rayhill was distressed that this family was lacking
even the basic necessities, so she spearheaded an effort to
provide them with a great Christmas. The patient was able
to call her sons and tell them they could come home.
Survey gauges nursing work environment
Registered nurses at Norton Brownsboro Hospital are
invited to participate in the National Database of Nursing
Quality Indicators (NDNQI) registered nurse survey,
May 3 through 23. The survey, titled “Practice Environment
Scale,” focuses on the nursing practice environment,
job enjoyment/satisfaction, work context and nurse
characteristics at the unit level.
The Web-based survey is completely confidential, and
there is no way to link surveys to individuals. Eligible
registered nurses will receive e-mail notification of the link
for the online survey and will have the option of taking
the survey during work hours or at home. To be eligible,
registered nurses must be nonagency/noncontract, full- or
8 • N o r t o n N e w s • A p r i l 2 0 1 0
Two days before Christmas, Rayhill filled her SUV with
all the food, clothes and toys the office staff had collected
and personally delivered them. She was greeted by a very
emotional, grateful family.
Tana Bolus, R.N.
Tana Bolus, a registered nurse
in the Emergency Department at
Norton Audubon Hospital and
mother of four boys, was deeply
moved when a boy died at a youth
baseball game in 2008 after being
struck with a baseball bat.
Because Bolus knew the boy’s life might have been
saved if a defibrillator had been available at the ball field,
she and a friend arranged for funding to purchase portable
defibrillators for Floyd and Clark County baseball parks.
Just one week after acquiring a defibrillator for the Floyds
Knobs baseball park, Bolus was attending a game when a
37-year-old woman collapsed. Bolus sprung to the woman’s
aid. Her heart needed to be defibrillated and, thanks to
Bolus’ efforts, a defibrillator was available. With the help of
a doctor, police officer and emergency medical technician,
the woman’s heart was started and she eventually made a
full recovery. Bolus and her friend have since raised enough
money to buy 30 defibrillators for New Albany/Floyd
County schools. Bolus also unselfishly gives of her time to
provide training on the devices.
part-time employees who spend 50 percent of their time in
direct patient care and have been employed a minimum of
three months in their unit/department.
Champions will be assigned to each unit or department.
Nurses can go to the champions with any questions about
the survey. Registered nurses are encouraged to participate
in this opportunity to confidentially share their opinions
regarding their practice environment. Participants will be
entered in prize drawings after the survey.
For more information about the NDNQI registered nurse
survey, e-mail Kelly Allgeier-Lyons at kelly.allgeier-lyons@
nortonhealthcare.org.

Service recovery tool now easier to use
Norton Healthcare is committed to offering patients
remarkable care. To meet this standard, in 2006 Service
Excellence established the Service with HEART program,
which emphasizes five guidelines for addressing service
concerns:
Hear the concern
Empathize and let the customer know you understand
Apologize for the situation without blaming
Respond by doing what you can to take care of the
customer’s concerns
Thank the customer for bringing the concern to
your attention
In order to manage issues effectively, the service recovery
tool on Nsider allows staff to enter specific information
about the event, including how the situation was resolved.
To make the tool easier and more efficient, enhancements
were developed, reducing the number of entries staff must
make on the form from 24 to 15 and auto-populating eight
of those fields with data.
“We listened to what employees were saying about the
tool,” said Kerrie Fullen, manager, Service Excellence.
“These enhancements cut the time in half for submitting a
form. Some of the reports also were changed to improve the
look and feel, and we added a report that will help us better
track inventory.”
LIVING the Service Basics
Anticipate needs: I provide prompt, compassionate service that exceeds expectations.
• Provide information that helps set customer expectations.
• Complete service accurately and promptly.
• Show concern and compassion in everything you do.
• View complaints or issues as “opportunities” to improve the customer experience.
Comments from recent customer surveys
“The nurse was very kind and had a very good bedside manner. She explained everything
to me and asked if there was anything else she could do before she left the room.”
“The doctor offered plenty of information, answered any and all of my questions, took
his time and didn’t rush to his next patient.”
While most concerns are minor and easily handled with
an apology, it’s important to be able to accurately track and
manage these situations. This allows management to assess
and address any trends. The new enhancements ensure
employees can efficiently and routinely submit information.
Enhancements to the Service with HEART service
recovery online tool is scheduled to go live April 1. For
more information, call 629-6717.
–Misty Cruse
–Chuck Patyk
A p r i l 2 0 1 0 • N o r t o n N e w s • 9

Johnson, Terrell named 2010 Black Achievers
Norton Healthcare employees Shirl D. Johnson, R.N.,
and Cedric Terrell, Pharm.D., have been nominated by their
peers as 2010 Black Achievers. They were recognized for
their service to African-American youth during the annual
Chestnut Street YMCA Black Achievers awards banquet at
the Galt House Hotel on Feb. 27.
As system director of Performance, Johnson is
responsible for an integrated portfolio of quality and patient
throughput initiatives. Her contributions as a Six Sigma
Black Belt have delivered positive outcomes for Norton
Audubon Hospital, which gained recognition in 2008 for
achieving positive outcomes associated with core measures
and patient safety.
Johnson received an associate degree in nursing from
Kentucky State University in 1989, a Bachelor of Science
degree in nursing in 1993, a master’s degree in nursing
from Wright State University in 1999 and a Master of
Science degree in administration from Central Michigan
University in 2005. She is a member of the graduate chapter
of the Eta Zeta Chapter of Zeta Phi Beta Sorority Inc.
She enjoys mentoring students attending Brown School,
undergraduates and graduate nursing students.
Terrell is the director, Pharmacy Services, at Norton
Brownsboro Hospital. He previously served in the same
position at St. Luke’s Hospital in Jacksonville, Fla., where
he also served as assistant professor of Pharmacy Practice
for Florida A&M University, Palm Beach Atlantic University,
NOVA Southeastern University and the University of Florida
College of Pharmacy. He earned his doctorate in pharmacy
at Florida A&M University.
Terrell is a member of the American Society of Health-
System Pharmacists. He also is active in the community
as a mentor for the “Tipping the Scales” job readiness
and mentoring program affiliated with Kessler Mentoring
Connection. He has participated as guest speaker for
Norton Women’s Pavilion and the American Heart
Association have formed a partnership for the Go Red
For Women campaign. Norton Women’s Pavilion will be
involved with Go Red For Women throughout 2010 by
offering programs in conjunction with the American Heart
Association to educate women in Kentucky and Southern
Indiana about reducing their risk for heart disease.
The partnership will reach out to women of all ages –
from high school seniors to senior citizens. The effort will
1 0 • N o r t o n N e w s • A p r i l 2 0 1 0
various programs that focus on bridging the gap in health
awareness, self-consciousness and communication among
urban youth and the community. Terrell is a member of the
graduate chapter of Theta Omega Chapter of Omega Psi
Phi Inc.
The mission of the YMCA Black Achievers program is to
enhance the academic, personal and career development of
African-American youth by providing specialized, culturally
based programs that foster interaction between youth and
adult role models.
–Cheryl Lockhart
Norton Women’s Pavilion ‘Goes Red For Women’
Photos by Jamie Rhodes
encourage heart disease risk screening at Norton Women’s
Heart Center to determine ways to reduce personal
risk. The program also will encourage obstetricians and
gynecologists to urge their patients to get screened, since
OB/GYNs often are the only physicians many women see
annually.
For more information, call Theresa Byrd, clinical
coordinator of Norton Women’s Heart Center, at 899-6961.

Pediatric medical center opening in May
Just over a year ago, on March 10, 2009, ground was
broken for Kosair Children’s Medical Center – Brownsboro,
a 71,300-square-foot pediatric outpatient medical center.
When the center opens on May 26 it will be the only
pediatric outpatient facility of its type in Kentucky. The
$50.3 million center, located adjacent to the Norton
Brownsboro Hospital campus in northeastern Louisville,
will feature:
• Pediatric emergency services with 15 treatment rooms,
three sedation rooms and a dedicated radiology suite
• A pediatric diagnostic imaging center featuring MRI, CT,
X-ray, fluoroscopy and ultrasound services, along with a
full-service laboratory
• An outpatient surgery center for a wide range of
outpatient procedures, including ENT, orthopaedics, eye,
urinary, dental and general surgeries
The new outpatient center will have a kid-friendly
design and layout that makes use of vibrant colors and will
feature a dedicated 4-foot-high door at the main entrance,
an indoor playroom and other “children-only” areas.
Oversized treatment areas will allow parents to stay with
their children.
To help children and their families understand and
manage challenging life events and stressful health care
experiences, the facility will employ specially trained
professional child life therapists.
“We will have three full-time, on-site child life
therapists,” said Charlotte Ipsan, vice president and
administrator of the facility. “In addition, the building will
have many special features to make the medical experience
less scary for children. The child life therapists will conduct
in-service classes with all the staff to train them about
various techniques used to help divert children’s attention
and alleviate their fears.”
The center will employ approximately 140 people. Ipsan
said about half are transfers from other Norton Healthcare
facilities and half are new hires.
“I’m very proud of the fact that people who have
extensive pediatric experience are coming to work here,”
Ipsan said.
Norton Healthcare partnered with the Kentucky Museum
of Art and Craft to provide original artwork for the new
facility. Local artists led workshops in January during which
children who have a connection with Kosair Children’s
Hospital helped create two wall art pieces that will be
permanently installed at the center. One of the pieces is 48
hand-sculpted ceramic dome bubbles with illustrations that
will be mounted on aluminum and will float across the 29foot
wall of the emergency services waiting area. The piece
is inspired by happy times in the children’s lives, with the
intention of evoking positive and calming thoughts to those
who view it.
–Cheryl Lockhart
Construction is on schedule for a
May 26 opening of Kosair Children’s
Medical Center – Brownsboro.
Photo by Jamie Rhodes

Meet our service stars
Norton Healthcare units, departments and offices that have quarterly patient satisfaction
scores in the top 10 percent among nearly 1,500 comparable facilities nationwide become
members of Norton Healthcare’s exclusive 90th Percentile Club. That kind of achievement takes
leadership, teamwork and a strong commitment to excellence. Norton Healthcare salutes these
exemplary employees and thanks them for their dedication to compassionate care that meets
and exceeds our patients’ expectations. Congratulations to our fourth quarter 2009 service stars:
Kosair Children’s Hospital
Neonatal intensive care unit
Norton Audubon Hospital
Endoscopy
Food and Nutrition Services
Open Heart Unit
Patient Access: Inpatient Admitting
Norton Brownsboro Hospital
3W Medical/Surgical
4E Medical/Surgical
4W Medical/Surgical
Cardiology/Cardiac Testing
Emergency Services
Environmental Services: Inpatient,
Outpatient and Ambulatory Surgery
Food and Nutrition Services
Guest Services: Inpatient Admitting and
Emergency Registration
Intensive Care Unit
Radiology
Ultrasound
Norton Hospital
4G Medical/Surgical
4H Medical/Surgical
1 2 • N o r t o n N e w s • A p r i l 2 0 1 0
4J Medical/Surgical
2G Orthopaedics
5A Telemetry
Cardiac Rehabilitation
Cardiology/Cardiac Testing
Laboratory
Norton Suburban Hospital
4A Telemetry
5A Medical/Surgical
Food and Nutrition Services
Intensive Care Unit
Main Operating Room
Patient Access: Inpatient Admitting &
Outpatient Registration
Ultrasound
Women’s Operating Room
Norton Cancer Institute
Louisville Oncology –
Audubon
Brownsboro
Corydon
Norton Healthcare Pavilion
Shelbyville
Suburban
You make us remarkable, Rita Ross!
Because of the nature of her job, Rita Ross, volunteer manager at
Norton Suburban Hospital, sees daily how volunteers can affect the
lives of Norton Healthcare patients and their families. She also witnesses
how the very act of volunteering can change the lives of the volunteers
themselves. Such was the case of an older gentleman who came to Ross
after the loss of his wife. He was grieving and simply looking for a way to
stay busy. What he found was that volunteering provided a meaningful
way to help fill a void in his life.
To see more stories like Ross’, visit NortonHealthcare.com/
remarkablemoments.
Norton Cancer Institute Radiation
Center
Norton Infusion Center – Suburban
Norton Physician Services
Norton Advanced Orthopaedics
Norton Advanced Orthopaedics
(Shelbyville)
Norton Community Medical Associates –
Audubon West G1
Norton Community Medical Associates –
Dorsey
Norton Community Medical Associates –
Hurstbourne
Norton Medical Associates –
Shepherdsville
Neurosurgical Institute of Kentucky –
St. Matthews
Norton Neurology Services
Outpatient Centers
Norton Diagnostic Center – Brownsboro
Norton Diagnostic Center – Dupont
Norton Diagnostic Center – Fern Creek

Music therapy supports overall wellness
Music therapy is available at all Norton Healthcare
hospitals, including Kosair Children’s Hospital, to
help patients and families better cope with illness and
hospitalization. Music therapy is used to address physical,
emotional, cognitive and social needs, and has been proven
to have a positive impact on overall health.
“The music therapy program is a benefit to my patients,”
said Philip Fitzgerald, M.D., Norton Community Medical
Associates – Audubon East LL2. “I love hearing from
patients about the help provided by music therapists.”
Music therapy can be a treatment option to alleviate
pain, stress or anxiety. Individual treatment options include
singing, playing instruments, listening to music and guided
relaxation techniques.
Because treatment differs for children, Kosair Children’s
Hospital also offers expressive therapy programs that
combine art, writing, play, puppetry and music to help ease
hospital-related fear and anxiety for children and families.
To further explore the impact of music therapy,
Parkinson Support Center of Kentuckiana recently awarded
a $3,600 grant to Norton Audubon Hospital’s Music
Therapy Department. The grant will fund a 12-week pilot
program to evaluate the effectiveness of music therapy on
patients with Parkinson’s disease.
Vascular Access Center accredited by ASDIN
The Norton Audubon Hospital Vascular Access Center
has received accreditation from the American Society of
Diagnostic and Interventional Nephrology (ASDIN). It is
one of only nine vascular access centers in the nation to
earn this accreditation.
The center’s physicians, Peter H. Wayne III, M.D.,
interventional radiology and medical director, and Qasim
Choudry, M.D., interventional nephrology, were individually
certified by ASDIN in 2007 and 2009, respectively.
The ASDIN accreditation signifies that a nephrology
training program or other training site has met the
association’s highest standards. The requirements relate
to institutional support, facilities, expertise, experience
and personnel directed toward training in diagnostic and
interventional nephrology.
“People underestimate music therapy,” said Shirley
Schilling, director, Quality Resource Management. “Through
this partnership we can enhance the benefit music therapy
has on treatment of disease.”
For more information about music therapy programs at
Norton Healthcare, call 629-1234.
–Misty Cruse
Photo by Nick Bonura
Music therapist Kerry Willis, right, leads a music therapy group
at Norton Audubon Hospital. Participants are, from left, Lillian
Wright, Pat Thornberry and Gail Moody.
“With accreditation, the center has access to the
latest trends and procedures in vascular access,” said
Steve Conway, system vice president, Cardiovascular and
Pulmonary Services. “Most important, the center now
will be a location at which Norton Healthcare physicians
can train other physicians throughout the nation on
interventional nephrology procedures.”
For more information about the Norton Audubon
Vascular Access Center, call 636-8866.
A p r i l 2 0 1 0 • N o r t o n N e w s • 1 3

Exercise classes add fitness
to workday
Employee wellness is important. That’s why Norton Healthcare hired
certified personal trainer Lauren Fetz to offer a free exercise program for
employees. Fetz works half-time on N Good Health programs and half-time as
the Norton Scholar liaison.
Fetz leads group fitness classes on a rotating schedule at Norton Healthcare
hospitals and medical offices. Employees can participate in a 20-minute
exercise class, a 20-minute stretching class or both. No equipment is needed,
and the classes are low impact, so there’s no need to even change clothes to
participate.
“We use resistance bands, body weight and flexible strength moves,” Fetz
said. “It’s not high impact, but employees can change shoes if they’d prefer or
even participate barefoot.”
For individuals who may want personal attention, one-on-one classes are
offered by appointment. All classes are free and confidential.
The program also includes a monthly “lunch and learn” session to address
health- and nutrition-related topics. Employees can bring their lunch and learn
about a variety of topics, including how to read food labels and the best way to
manage weight. The program is intended to help employees meet their health
goals. Since it’s new, Fetz is requesting feedback on the classes and topics.
“We want everyone to get involved,” Fetz said. “Just 30 minutes a day, even
in increments, goes a long way toward dramatically improving overall health
and mood.”
Fetz holds a bachelor’s degree in health and human performance with a
concentration in public health education from the University of Louisville.
She earned her personal trainer certification from the Aerobic and Fitness
Association of America.
For more information about classes, to sign up for an individual session or
to suggest an upcoming lunch and learn topic, call Lauren Fetz at 629-7727 or
e-mail lauren.fetz@nortonhealthcare.org.
–Misty Cruse
Photo by Jamie Rhodes
Lauren Fetz, center, leads Joanna Peterman, left, and Sherri Barnett
in a 20-minute exercise class on the downtown campus.
1 4 • N o r t o n N e w s • A p r i l 2 0 1 0
N Good Health
Here are some tips to help you
make progress toward your 2010
health goals:
• How does your diet and
exercise plan rate? Use the
USDA’s interactive menu
planner at www.mypyramid.
gov/menuplanner to ensure
you are meeting recommended
fitness and nutrition goals.
• Follow the 80/20 rule for
nutrition and weight loss. Eat
foods that are heart healthy,
nutrient dense and low in
sodium and saturated fat 80
percent of the time. The other
20 percent of the time you can
eat less healthy foods. This
approach allows you to enjoy
celebrations and the weekends
because you are eating healthy
foods the majority of the time.
• Keep stress levels and appetite
in check by getting enough
sleep – 7 to 9 hours per night.
This will keep hormones that
affect mood, appetite and
weight gain in balance so you
don’t derail your hard work.

Functional neurosurgeon joins growing NNI
Functional neurosurgeon Todd S. Shanks, M.D., joined
Norton Neuroscience Institute (NNI) Feb. 1. His arrival
is another step in the long-range plan to build NNI into
a regional and national leader in treatment, research and
academic training for all adult and pediatric neuroscience
disciplines.
Dr. Shanks received his undergraduate degree in biology
at the University of Tennessee at Martin. He holds a Master
of Science degree in molecular physiology and a medical
degree from the University of Louisville, where he also
completed a residency with the Department of Neurological
Surgery. Dr. Shanks trained in peripheral neurosurgery and
general surgery at Louisiana State University but left because
of Hurricane Katrina. He went on to complete a fellowship
at Vanderbilt University Medical Center in Nashville with
a focus on novel techniques and deep brain stimulation
(DBS), and recently completed advanced fellowship training
in functional neurosurgery, including surgery for epilepsy
and pain management.
“I treat epilepsy, movement disorders such as essential
tremor disorder, Parkinson’s disease and several forms
of dystonia, and peripheral nerve disorders,” Dr. Shanks
said. “Certain people who suffer from these diseases can
experience great benefits with surgical intervention.”
DBS originally was a treatment for patients with
Parkinson’s who did not respond to medication. It
involves drilling one or two holes in the patient’s skull,
through which electrodes are implanted in the brain. The
electrodes are attached to thin leads that are burrowed
under the patient’s skin down the neck to
the chest. The leads are attached to a
battery pack, called an IPG, which
is implanted below the patient’s
collarbone in a separate surgery. The
electrodes deliver electrical impulses
that block or override the abnormal
brain activity.
“DBS for Parkinson’s is not
an end-of-the-line surgery
anymore,” Dr. Shanks said.
“Many are advocating for earlier intervention in the
disease process to help control it. Plus the uses for DBS
are expanding. Some patients with obsessive-compulsive
disorder have benefited from it, and the FDA is expected to
approve it for the treatment of depression within the next
year.”
Christopher B. Shields, M.D., president, Norton
Neuroscience Institute, is pleased with the progress made in
expanding NNI’s clinical capabilities.
“Bringing Dr. Shanks on board helps to better position
NNI as a growing national leader in comprehensive
neuroscience services,” Dr. Shields said.
NNI will expand further this summer when a second
fellowship-trained functional neurosurgeon, David A. Sun,
M.D., Ph.D., and an epileptologist, Tarek M. Zakaria, M.D.,
join the team. Drs. Shanks, Sun and Zakaria will collaborate
to provide a multidisciplinary, comprehensive approach to
care for people with epilepsy.
Dr. Shanks grew up in western Tennessee. He and his
wife, Kelly, have a 16-month-old daughter, Lauren.
Todd Shanks, M.D., examines patient Mary Nave.
–Cheryl Lockhart
Photo by Nick A p r i l 2 0 1 0 • N o r t o n N e w s • 1 5
Photo by Nick Bonura

FOUNDATION News
Register for The Ride to Conquer Cancer
This year’s Ride to Conquer Cancer will take place
Sept. 25 and 26. Choose a one-day or two-day ride and
invite friends to sponsor your epic journey or join you
in your quest. Both days of the ride will start and finish
in Louisville, but each day will include a different loop
through beautiful Kentucky countryside. One-day and
two-day riders will participate in opening ceremonies on
Saturday, Sept. 25, then ride along the same route and loop
back to the camp, where they will celebrate with dinner
and entertainment. Two-day riders will camp overnight and
complete a different course on Sunday, Sept. 26, to the finish
line back in Louisville, where they will be welcomed home
by cheering crowds of supporters.
Participants receive an informative manual, personal
fundraising advice and a Web page. Register for The Ride to
Conquer Cancer today by visiting www.ridetovictory.org or
calling (877) 688-BIKE (2453).
Radiothon raises more than $250,000
The Children’s Hospital Foundation’s 2010 “Just for
Kids” Radiothon, which took place Feb. 4 to 6 in the
Kosair Children’s Hospital lobby, raised $250,243 for the
hospital’s areas of greatest need.
Special thanks to Main Line Broadcasting stations
99.7 (WDJX), B96.5 (WGZB), Magic 101.3 (WMJM),
102.3 The Max (WXMA) and 105.1 FM Talk (WLRS) for
participating in this special event. Several patients’ families
and employees shared personal experiences and moved
thousands of listeners to donate by phone or online.
Rockin’ for Kids
The third annual Rockin’ for Kids, presented by
Louisville School of Rock, Incredible Dave’s and
MomsLikeMe.com, was a rockin’ good time on Saturday,
Feb. 20. Six local teen bands, Down-N-Out, Fourth Wall
Falling, Matthew Pinkham, N-Style, Two Til Midnight
and Unleashed, played during the event and helped raise
$10,000 for the Music Therapy Program at Kosair Children’s
Hospital. The all-girl band, N-Style, won the battle of the
bands by raising the most money for Kosair Children’s
Hospital. The group was awarded Outstanding Band of the
Year honors.
U of L Dance Marathon
Photo by Jamie Rhodes
Students participate in the University of Louisville Dance
Marathon held Feb. 19 and 20. The marathon, which was
presented by Chili’s, raised nearly $60,000 to benefit
the Children’s Hospital Foundation.
Upcoming events
April 15 • Derby Divas girls’ night out to benefit
Norton Cancer Institute and the Norton Breast Health
Program at Rodes For Him and For Her. Presented by
Yum! Brands. Derby Divas game, prizes, fashion, food and
drinks. RSVP by April 12 by calling 629-1234 or visiting
NortonHealthcareFoundation.com.
April 24 • Kentucky Derby Festival Marathon and
miniMarathon. The “Running for Kids” team will be
participating to support Kosair Children’s Hospital. To
donate, visit www.derbyfestivalmarathon.com, click
“Race Information” and then “Charity Program” to find
Kosair Children’s Hospital.
April 29 • Third annual Pink & White Game at St. Xavier
High School to benefit Norton Breast Health Program.
$5 admission. Tickets will be sold at the gate.
Modern Healthcare’s Best Places to Work in Healthcare 2009
Best Places to Work in Kentucky – five consecutive years
ews
A Publication of Norton Healthcare
Marketing and Communications Department
EDITOR: Cheryl Lockhart
DESIGNER: Kevin Bayless
COPY EDITORS: Jen Reynolds, Tammy Warren
P.O. Box 35070
Louisville, KY 40232-5070
502.629.8070 Phone
502.629.2688 Fax
nortonnews@nortonhealthcare.org
©2010 Norton Healthcare