Lets talk about sex.... - Auckland District Health Board

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Figure 35
Are there differences in services to Rainbow service users (compared with non-Rainbow)
Summary of comments made:
• More in-depth discussion may be provided as the issues are often more complex with
Rainbow service users
• Rainbow service users may get a better service if matching (either S.O. or gender) occurs as
the clinician/health professional may understand the issues better
• More 1:1 rather than just group is needed as the issues for Rainbow service users are often
more complex
• Non-Rainbow clinicians/health professionals may be prejudiced
• Rainbow service user’s needs may be less well met if the service user is not ‘out’ (i.e. not
asked about S.O. or G.I.)
• Services would be poorer because of unskilled, untrained staff
• Some clinicians/health professionals are uncomfortable working with Rainbow consumers,
or have a lack of awareness, and understanding; sometimes due to their own culture or
religion
• Some clinicians/health professionals get anxious, especially working with trans
“There may be differences between clinicians, and it could be difficult if there are no LGBT staff, especially if
prejudices exists (DHB clinician)
When participants were asked how they supported their Rainbow service users, or how they met
their needs, a range of responses were given by 43 individuals (see below). 23% responded by
saying that they, or their team/organisation did not meet the needs of Rainbow service users.
• A generalised comment made about the clinician/health professional or service being nondiscriminatory,
or meeting the needs of Rainbow consumers “like everyone else” (11)
• We don’t (10)
• Sometimes we do, but it depends on the clinician (9)