Annual Report 2009 - 10 - Tata Consultancy Services

Delivering Domain Depth
T
oday's global market dynamics dictate that customers
need partners who excel in technology services and
also deliver a holistic impact on their business.
Customers want a full-service, strategic business partner with
comprehensive multi-industry domain expertise and the ability
to help identify, comprehend and solve business problems with
integrated solutions.
At TCS, we anticipated these market changes and positioned the
Company as an agile, accountable and adaptable organisation.
Organised in modular customer-centric, Domain-led units, this
design helps us constantly sharpen and grow our competencies
across all industries. The Company continues to make investments
in scaling its global engagement model through a network of
solution centers and innovation labs. This domain expertise
provides business driven solutions that are focused, flexible and
forward-thinking. Alongside these centers and labs, TCS employees
are obtaining industry recognized certifications and training to
ensure the Company’s services and offerings are well ahead of the
Banking, Financial Services and Insurance
Largest vertical; more than 45,000 associates;
Serves 12 of top 20 Banks and 25 of top 100 Insurers
globally; Built unified internet delivery channel for a
large European Bank by consolidating and transforming
multiple applications; Transformed Core Insurance
Systems for a large US Insurer; First Company to build
Carbon Credit Trading and Settlement Platform.
10 | TCS Annual Report 2009-10
curve in each industry we serve. Our customers and partners as well
as other stakeholders recognise our growing expertise in many
disciplines with awards and recognition.
Our unique “Domain-led Services” approach has gained significant
traction as global business begins a process of recovery. Our experts
and consultants helped our customers proactively to identify
solutions to business problems in areas such as cost management,
operational improvement and customer retention. They helped our
customers to navigate on to a recovery path with speed and finesse.
Our customers benefit greatly from our Domain-led offerings
because of the lucid understanding of their business, embedded in
our solutions. Our industry leading domain capabilities, customer
focus and agile structure helped us stay close to our customers
during the entire business cycle. We remain uniquely positioned to
help our customers enter new markets or product segments faster
and deliver greater business value as they embark on a renewed
period of growth.
Telecom
Operates telecom systems catering to over 400 million
global subscribers; Helps 2 of the world’s fastest
growing telecom companies add over 2.5 million
subscribers a month; Serves 7 of 10 leading global
service providers; Partners with industry-leading
product companies to help them launch next
generation products world-wide.