Annual Report 2009 - 10 - Tata Consultancy Services

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Assurance (Software Testing) Services
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testing and assurance services as part of
cost containment initiatives in fiscal 2010
2.8.1.2 Enterprise Solutions: The Company provides
services in the areas of Enterprise Resource
Management, Supply Chain Management,
Customer Relationship Management and
Content Management Solutions to integrate
enterprise-wide functions with comprehensive
solutions.
Chart 16(d): Enterprise solution Revenues
INR Crore
Revenues from enterprise solution services were
affected in fiscal 2010 as customers cut back
on spending on enterprise software products
around which these services are offered
2.8.2 New Services: New services include
Infrastructure, Business Process Outsourcing
(BPO), Engineering, Global Consulting Practice
(GCP) and Asset Leveraged services. The rate
of growth of the new Services is faster than
growth in traditional IT Services. Details of TCS’
performance in these services are discussed
below:
Chart 17: Revenues from New Services
INR Crore
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
10,000
9,000
8,000
7,000
6,000
5,000
4,000
3,000
2,000
1,000
2,280
Enterprise Solutions
2,994
3,475
3,145
2006-07 2007- 08 2008-09 2009-10
Revenues from New Services
4,447
5,707
7,440
9,030
2006-07 2007-08 2008-09 2009-10
2.8.2.1 IT Infrastructure Services (IT IS): This unit
provides end-to-end IT Infrastructure Services,
which offers customers cost effective business
transformation solutions. The Unit provides
services which are ‘Application Driven’ thereby
ensuring an Infrastructure eco-system which is
available, scalable, flexible and adaptable.
Over the last four years the unit has been
growing at a CAGR of 46%. During this financial
year the unit bagged new deals in business
transformation solutions, new delivery models,
RIM (Remote Infrastructure Management) and
end-to-end infrastructure services.
Chart 17(a): Revenues from IT IS
INR Crore
3,000
2,500
2,000
1,500
1,000
500
Infrastructure Services
1,121
1,492
2,218
2,512
2006-07 2007-08 2008-09 2009-10
During the year, TCS’ Infrastructure
Management service offerings won and
received evaluations and accolades from
industry analysts throughout the year.
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Outsourcing report of Q1 2009
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Quadrant for Help Desk Outsourcing in
North America
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Quadrant for Desktop Outsourcing
Services, North America
2.8.2.2 Business Process Outsourcing (BPO): TCS
BPO is now ranked amongst the top 2 BPO
providers in India. TCS BPO offers value added
transaction processing services to its customers
in industry verticals such as Banking and
Financial Services, Insurance, Telecom, Life
Sciences and Healthcare, Energy and Utilities,
Travel, Transportation and Hospitality and
Retail and Consumer Packaged Goods, while
Knowledge-based services are focused on areas
such as biostatistics, customer insights, risk
analytics and predictive analytics.
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