Annual Report 2009 - 10 - Tata Consultancy Services

Annual Report 2009-10
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Due to its focus on domain-intensive transaction
processing services and knowledge services,
as well as its high quality delivery, TCS BPO is
forging newer customer relationships every
quarter while strengthening its long-standing
ties with key customers.
TCS’ proprietary GNDM TM (Global Network
Delivery Model TM ) has been effectively
leveraged by TCS BPO Services, to facilitate
a near-shore delivery for many of its global
customers. During the financial year, the
company continued to invest in scaling up its
operations and delivering BPO Services from
Cincinnati (Ohio) and Midland (Michigan)
in USA, Guadalajara (Mexico), Montevideo
(Uruguay) and Santiago (Chile) in Latin
America, Hungary and UK in Europe, China and
also from its established sites in India.
Chart 17(b): Revenues from Business
Process Outsourcing Services (BPO)
INR Crore
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
Business Process Outsourcing
1,084
1,424
2,017
3,461
2006-07 2007-08 2008-09 2009-10
2.8.2.3 Engineering and Industrial Services (EIS):
The EIS business is an integral element of
TCS’ strategy to provide full services across
the engineering, product development and
R&D value stream of companies across all the
industry verticals. The EIS portfolio provides a
wide range of solutions catering to individual
customer needs focusing on New Product
Development Solutions, Product Lifecycle
Management Solutions, Plant Solutions &
Services and Geospatial Solutions.
This vertical was impacted during the overall
macroeconomic and manufacturing industry
slow down and has since shown signs of
recovery.
Chart 17(c): Revenues from Engineering
and Industrial Services (EIS)
INR Crore
1,800
1,600
1,400
1,200
1,000
800
600
400
200
Engineering and Industrial Services
1,084
1,212
1,657
1,496
2006-07 2007-08 2008-09 2009-10
2.8.2.4 Global Consulting Practice: The Global
Consulting Practice (GCP) uses consulting and
IT services capabilities to bring continuity
and consistency to strategic programs and
help organisations manage current business
requirements, while preparing for the future.
It is a key component of the Company’s full
services strategy to deliver greater value to
clients. Our consulting-led, integrated portfolio
of IT and IT-enabled services is designed to help
organizations increase alignment between
Business Operations and IT.
Building on TCS’ delivery excellence and
proven technology expertise, GCP leverages
TCS’ industry insight and consulting knowhow
gained over the last 40 years to deliver trusted
advice to client organisations globally.
GCP is instrumental in positioning TCS as
a business advisor. It allows us to develop
closer, broad based relationships with leading
organizations, as they strive to optimize and
transform their businesses using technology.
GCP partners with such clients across the
transformation landscape and lifecycle to
create innovative business solutions, support
implementation and deliver measurable results.
Chart 17(d): Revenues from Global
Consulting
INR Crore
900
800
700
600
500
400
300
200
100
635
Global Consulting
782
739
573
2006-07 2007-08 2008-09 2009-10