Annual Report 2009 - 10 - Tata Consultancy Services

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Delivering Domain Depth Media and Information Services TCS solutions enable entertainment companies to distribute their content in the digital media world. The Media and IS Centre of Excellence (CoE) streamlined the content operations of a large B2B IS client to enable multi-channel product development and distribution. A large educational publisher was able to innovate and create new digital products by leveraging TCS’ Innovation Labs and Domain expertise. 12 | TCS Annual Report 2009-10 Government Serving 11 states in India with taxation solutions and enabling various State Secretariats and Government Ministries with a core workflow automation solution bear a strong testimony to the TCS framework oriented approach. Internet Protocol (IP) processes are underway for the core framework. Deep domain capabilities have given confidence to customers who invite TCS experts to advise them on transformation initiatives. Major deals across Geographies demonstrate domain leadership Manufacturing Innovative business alliance with a large chemical manufacturer to provide critical business services Media Multi-year engagement to help a large media conglomerate improve its consumer's entertainment experience Travel Preferred Partner for businessprocess enablement for a leading Mexico based Pan- American airline BFS Insurance ADM engagement with a large Pension scheme administration US based brokerage firm services for a European utilising TCS B�NCS as the core government agency Hi-Tech agent for Asset Servicing, Oracle support for Clearance and Settlement Government world's leading document management India’s largest State technology and services Energy Telecom Wide Area Network enterprise Strategic partner in transformational IT program for a Top 3 Oil and Gas Company Travel Strategic Partner for Enterprise Integration for a leading European airline Multi- year engagement in (SWAN) project for managing Enterprise product a State Govt. lines for a large Telecom Equipment manufacturer TCS FS B�NCS �Routes 50 per cent of all banking transactions �Serves 230 million BFS TCS processes 50 per cent of all banking transactions in Korea and Taiwan Hi-Tech Process optimisation and efficiency improvement program for an industry leader in Hi-Tech services retail banking customers �Supports 40 million transactions a day �Processes 20 million insurance policies from leading organisations Retail Strategic Partner for Supply Chain Transformation Program and Customer Engagement for a leading Retailer
Innovating on the Cloud: Bank in a Box C loud computing is being hailed as the next big technology that will change the way we work, Ccomputing communicate and share. At TCS, we believe that cloud provides new opportunities to create innovative business models that can help corporations leverage the power of technology more effectively. One such segment is small banks in India that comprise of hundreds of cooperative and regional rural banks with thousands of branches. These banks have an important mandate: to promote inclusive development and provide banking services to India’s 52 per cent unbanked population spread across semi-urban and rural areas. Until recently, available banking solutions have not been suitable for the needs of these smaller banks. Their operating model has not allowed them to leverage technology effectively either to increase their reach or improve their profitability. Moreover, with customers demanding different delivery channels for their banking needs and compliance becoming a major mandate from Regulators, it has become imperative for these banks to be technologically strong. With large part of their networks being in semi-urban and rural India, it has been difficult to implement technology in these banks for many reasons: Lack of adequate training in standard banking and accounting practices, inaccessible terrain, connectivity challenges, multiple languages and dialects and even intense monsoon vagaries and transportation issues. The TCS solution – which is live at over 2,000 branch locations across India - used cloud computing technologies to create an easy to access but highly secure environment that provides reliable world-class infrastructure and application services in a cost-effective and efficient manner. To realise the power of cloud computing for the benefit of rural India, TCS has developed specialised software services from its central “cloud” platform. This enables a large number of banks to take advantage of shared infrastructure and resources, rather than each making its own investment. This model offers economies of scale to customers, enabling banks to eliminate upfront high fixed capital costs and reduce ongoing maintenance costs through sharing of application services. In addition, TCS manages the total infrastructure, thus freeing up the bank’s resources and enabling it to focus on its core business. From the banks’ perspective, the solution provides the latest technology that is upgraded regularly and does not require significant capital outlays as it is based on a transparent monthly pricing model. As the solution ownership is with TCS, banks benefit from a quick turnaround time to migrate their branches to the new solution. It also frees them from the effort of acquiring and maintaining technology. The solution can catalyse efficiency in operations, provide greater compliance and risk management, increase customer satisfaction and integrate these banks with mainstream banking activity. From data to applications, this scalable and inexpensive platform empowers banks to use the latest technology and also enables them to provide service to customers through alternate channels like ATMs, SMS and internet banking. Today, the small and rural banks have leap frogged in technology thereby enabling them to become operationally strong, provide consumers with different delivery channels and usher in a sense of fulfilment of being at par with bigger banks in terms of technology and services. This platform will enable financial inclusion of the unbanked population of the country and bring them into the safety of the institutional banking system and out of the clutches of money lenders. TCS Annual Report 2009-10 | 13
Page 1 and 2: Annual Report 2009 - 10
Page 3 and 4: Contents Board of Directors 2 Finan
Page 5 and 6: C M Christensen Director Director D
Page 7 and 8: Our Leadership Team (Standing - Lef
Page 9 and 10: Dear Members, In a year marked with
Page 11 and 12: Operational Highlights New Services
Page 13: Retail Serves 5 of Top 10 Global Re
Page 17 and 18: Awards and Recognitions Global Medi
Page 19 and 20: Board of Directors R N Tata (Chairm
Page 21 and 22: Management Team Function Name Indus
Page 23 and 24: The Redeemable Preference Shares al
Page 25 and 26: Major Ongoing CS initiatives: o Com
Page 27 and 28: 16. Directors Mr. S. Ramadorai who
Page 29 and 30: Expenditure on R&D Year ended 31.3.
Page 31 and 32: Chart 6: Market sizing and long-ter
Page 33 and 34: global locations in India, China, E
Page 35 and 36: Approximately 45 % of TCS’ busine
Page 37 and 38: a sharper focus on the customer, en
Page 39 and 40: � ��
Page 41 and 42: 2.8.2.5 Asset Based Solutions: Asse
Page 43 and 44: internships and projects to student
Page 45 and 46: all laws and statutory requirements
Page 47 and 48: 3. Working closely with all its glo
Page 49 and 50: Revenues Revenues from Operations T
Page 51 and 52: Revenue Mix Onsite-Offshore India-G
Page 53 and 54: are measured at fair value, at the
Page 55 and 56: The summary of the Company’s segm
Page 57 and 58: Other Segments As at March 31, 2010
Page 59 and 60: Fixed assets Additions to the gross
Page 61 and 62: � ��
Page 63 and 64: COMPANY’S PERFORMANCE TREND (INDI
Page 65 and 66:
PERFORMANCE SUMMARY Amount in Rs. C
Page 67 and 68:
FINANCIAL PERFORMANCE — UNCONSOLI
Page 69 and 70:
� ��
Page 71 and 72:
FINANCIAL POSITION — UNCONSOLIDAT
Page 73 and 74:
Provision for bad and doubtful debt
Page 75 and 76:
� ��
Page 77 and 78:
Name of the Director Category Mr. R
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� ��
Page 81 and 82:
of commission to the Non-Executive
Page 83 and 84:
(vi) Details of investor complaints
Page 85 and 86:
The composition of the Executive Co
Page 87 and 88:
The procedure prescribed under Sect
Page 89 and 90:
(viii) Market Price Data: High, Low
Page 91 and 92:
(xiii) Shareholding as on March 31,
Page 93 and 94:
(xvii) For Shareholders of TCS: A s
Page 95 and 96:
AUDITORS’ REPORT ON CONSOLIDATED
Page 97 and 98:
Consolidated Profit and Loss Accoun
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Schedules forming part of the Conso
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Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
e) Depreciation Depreciation other
Page 111 and 112:
k) Research and Development Expendi
Page 113 and 114:
2) a) Particulars of subsidiaries a
Page 115 and 116:
4) The Company has given undertakin
Page 117 and 118:
Funded retirement benefits Indian A
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8) Obligation towards operating lea
Page 121 and 122:
Year ended March 31, 2010 Particula
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� ��
Page 125 and 126:
D) Disclosure of Material Transacti
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17) Commitments i) Estimated amount
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AUDITORS’ REPORT TO THE MEMBERS O
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(x) According to the information an
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Profit and Loss Account for the yea
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Schedules forming part of the Balan
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Page 139 and 140:
Page 141 and 142:
SCHEDULE ‘G’ (Contd.) Investmen
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SCHEDULE ‘G’ (Contd.) Investmen
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Page 147 and 148:
SCHEDULE ‘J’ (Contd.) CASH AND
Page 149 and 150:
Page 151 and 152:
Schedules forming part of the Profi
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price and value in use. In assessin
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The use of hedging instruments is g
Page 157 and 158:
The following table sets out the fu
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9) Research and development expendi
Page 161 and 162:
12) Related Party Disclosures A) Re
Page 163 and 164:
V) Key Management Personnel � �
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(Rs. in crores) 2010 2009 Provision
Page 167 and 168:
15) Current tax is net of the write
Page 169 and 170:
23) Information in regard to finish
Page 171 and 172:
In addition to the above Cash Flow
Page 173 and 174:
Balance Sheet Abstract and Company
Page 175 and 176:
Country Proposed Dividend Profit af
Page 177 and 178:
� � � Registered Office: 9th
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Annual Report 2009 - 10 - Tata Consultancy Services

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