TRACOM Group Managerial Admin Kit Sneak Peek - The TRACOM ...

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Developing Managerial Effectiveness with Style and Versatility Workshop — Two-Hour Version PPT # 1 5 Min � Use the Improving Managerial Effectiveness with Versatility Concepts Guide (Concepts Guide) as your reference during the workshop that follows. SECTION I: INTRODUCTION, OVERVIEW, AND SELF-PERCEPTION QUESTIONNAIRES Welcome, Objectives, and Overview Introduction WELCOME participants to the workshop and provide a brief overview of the workshop. ASK participants to turn to Pages 1, 2 and 3 in the Concepts Guide to follow along. © The TRACOM Corporation, All All Rights Reserved. ■ Welcome participants and stress the importance of active participation. ■ Briefl y review the history of SOCIAL STYLE. FACILITATOR GUIDE ■ Cite the proven effectiveness of increased Versatility on page 3 in the Concepts Guide. Emphasize that managers with higher levels of interpersonal skills, otherwise known as Versatility, perform better on the job …and, generally, earn more money. (Note: additional information and statistics can be found in The Managerial Success Study on your Resource CD. ■ Explain what SOCIAL STYLE is all about. Say something like, “Did you ever notice that some people have certain patterns of behavior: some are animated and loud, some treat you like a friend from the start, others are all business? SOCIAL STYLE gives you a way of identifying a person’s pattern of behavior, and of interacting with them in ways that will help you to increase your effectiveness as a manager.” ■ Ask participants to think about their past bosses. Ask, “Besides, ‘they were good to me,’ what made that person a good boss? Ask also, “What made your diffi cult bosses harder to deal with.” Use the participant’s responses to identify issues that will addressed in this SOCIAL STYLE and Versatility training. 11
40 Tension Management GETTING RUN OVER BY “BACKUP BEHAVIOR” Backup Behavior is what happens when you or your direct reports exceed your ability to cope with high tension. Backup behavior is an exaggerated form of style behaviors used by a person to reduce excess personal tension. In each case, the Backup Behavior becomes a self-serving way to achieve a style need because it is done without regard for what it does to interpersonal relationships. Here is how each style tends to exhibit its Backup Behavior: � The Driving Style often tries to take charge of the situation and force others to act in order to accomplish a task or reach a goal. � The Expressive Style often becomes angry, perhaps abusive and vents their feelings about the relationship that is the source of their tension. � The Amiable Style often complies, or acquiesces, typically without commitment one way or the other, because they don’t want to risk damaging the relationship. � The Analytical Style often avoids the whole situation by retreating to think over the facts and details of the situation. 21 PPT #13 Participant Page 21 CONCEPTS GUIDE When a direct report expresses his or her tension to you or to a co-worker, there is typically a strong temptation to “return the favor.” However, meeting hostility with hostility, or aggression with aggression, can only increase the level of tension. The best way to deal with Backup Behaviors is to recognize when tensions are mounting and then quickly develop ways to constructively channel the tension into productive work that takes advantage of their style’s strengths. BACKUP BEHAVIOR AVOIDS: Withdraws to reduce personal tension Emotes Controls AUTOCRATIC: Takes charge to reduce personal tension Asks Tells ACQUIESCES: Goes along to reduce personal tension Analytical Driving Amiable Expressive ATTACKS: Confronts to reduce personal tension Facilitator's Guide: Enhancing Your Managerial Skills with SOCIAL STYLE
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Page 3 and 4: Introduction WORKSHOP OVERVIEW The
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TRACOM Group Managerial Admin Kit Sneak Peek - The TRACOM ...

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