IBM Asset And Service Management
IBM Asset And Service Management
IBM Asset And Service Management
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Software<br />
<strong>Service</strong> Request <strong>Management</strong> = <strong>Service</strong> Desk + <strong>Service</strong> Catalogue<br />
Focus on:<br />
• IT <strong>Asset</strong>s and<br />
<strong>Service</strong>s<br />
• Resolving Problems<br />
1990’s<br />
IT IT Help Help Desk Desk<br />
Trouble Ticketing<br />
Focus on:<br />
• <strong>Service</strong> Delivery Process<br />
Improvement<br />
• Alignment of IT with the business,<br />
end-user satisfaction.<br />
• Complete integration of IT processes<br />
and to EAM<br />
2000<br />
IT IT <strong>Service</strong><br />
Desk Desk<br />
Incident, Problem<br />
Mgmt<br />
Today<br />
<strong>Service</strong><br />
Request<br />
Manager<br />
All <strong>Service</strong> Support,<br />
<strong>Service</strong> Delivery<br />
Focus on:<br />
• <strong>Service</strong> Catalog?<br />
• Password Reset?<br />
• Provisioning?<br />
• Automation?<br />
• Change and Config?<br />
• Knowledge Mgmt?<br />
• Etc…??
Change language