IBM Asset And Service Management
IBM Asset And Service Management
IBM Asset And Service Management
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Software<br />
An Overview of <strong>IBM</strong> <strong>Asset</strong> and <strong>Service</strong> <strong>Management</strong><br />
6<br />
<strong>Service</strong>s Catalog<br />
<strong>Service</strong> Level <strong>Management</strong><br />
<strong>Asset</strong> Maintenance and <strong>Management</strong><br />
Activities<br />
<strong>Asset</strong>s<br />
What the provider sells<br />
and the customer sees<br />
What the provider agrees<br />
to deliver to the customer<br />
What the provider does<br />
to keep assets running in<br />
order to deliver service<br />
The core of a business<br />
and which allows it to<br />
function
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