Hill-Rom Global Code of Conduct

Q:
Bianca works in Hill-Rom’s
Accounts Receivable
Department. Bianca’s job
sometimes requires her to mail
invoices and other documentation
containing patient information. Bianca
mailed an invoice containing patient
information to the wrong patient by
accident. What should she do?
A:
Bianca should notify her
manager and the Hill-Rom
Privacy Officer immediately.
Hill-Rom may have legal obligations to
notify the patient that his or her
information was accidentally provided
to another patient. Bianca should
ensure that she provides all relevant
information, such as the date the
error occurred and when she became
aware the information was accidentally
disclosed, to the Privacy Officer.
The Hill-Rom Privacy Officer
can be reached by telephone
at 812-931-2246, or via email
at privacy_officer@hill-rom.com
Hill-Rom Global Code of Conduct 18
Data Privacy
We must appropriately safeguard the privacy of all personal information
concerning patients, customers, suppliers, contractors, vendors, and
others that we receive in the course of our work.
Patient Information
We must adequately safeguard the privacy of medical records and
other patient information that we receive or access while performing
our jobs. As a medical device and technology company, we are
subject to various health information privacy laws, and we must
understand and fully comply with them.
What is Patient Information?
Patient information is any information about health status,
the provision of health care, or payment for health care that
can be linked to a specific individual. It includes any information
related to a patient’s health condition, services received,
invoices, medical charts, and insurance coverage information.
Violations of health information privacy laws can result in criminal
or civil liability and/or fines. If you need further information about
health information privacy laws, please contact the Hill-Rom
Privacy Officer or the Legal Department.
Customer and Supplier Information
We must also protect confidential information belonging to our
customers, suppliers, contractors, and vendors. Confidential
information may include business records or data, personal
and financial information, personal identification numbers,
bank records, trade secrets, and proprietary information.
If you have access to or otherwise come into contact with this
type of information, you must ensure that it is handled according
to our Policy on Confidential Information and Non-Disclosure
Agreements, as well as any confidentiality obligations we have
in agreements with third parties. For more information, please
contact the Privacy Officer or the Legal Department.
November 2011
Hill-Rom Global Code of Conduct 19