R-IT Raiffeisen Informatik - Incentage
R-IT Raiffeisen Informatik - Incentage
R-IT Raiffeisen Informatik - Incentage
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<strong>Raiffeisen</strong> <strong>Informatik</strong> Case Study:<br />
Message Management within<br />
Austria’s Largest <strong>IT</strong>-Provider<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> GmbH<br />
Guenther Oberreiter<br />
Madjid Djalilzadeh
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Contents<br />
� About <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
� Drivers of the R-<strong>IT</strong> SWIFT Messaging Project<br />
� Messaging before and after new Messaging<br />
Infrastructure with ISB and IPC<br />
� Benefits gained<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 2
<strong>Raiffeisen</strong> <strong>Informatik</strong> Group<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Countries: 29<br />
Branches worldwide: 122<br />
Employees: 2,800<br />
Turnover 2010: 1.3 Billion Euro<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 3
The Austrian <strong>IT</strong> Services Provider<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Experience in<br />
providing <strong>IT</strong> Services<br />
for more than 40 years<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 4
Largest Austrian <strong>IT</strong>-Provider<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Siemens <strong>IT</strong> Solutions<br />
IBM<br />
HP<br />
T-Systems<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
178,0<br />
230,3<br />
358,9<br />
Turnover in Austria<br />
526,2<br />
558,4<br />
0 100 200 300 400 500 600<br />
in M. US $<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 5
R-<strong>IT</strong> Services for SWIFT in Austria<br />
<strong>Raiffeisen</strong><br />
Banks<br />
� Provide <strong>Raiffeisen</strong> Banks in Austria to get to SWIFT<br />
� Offer an environment to use SWIFT services<br />
� FIN, FileAct, browsing, MX<br />
� Support a secure channel for message exchange with SWIFT<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
R-<strong>IT</strong> SWIFT Infrastructure<br />
SWIFT Member<br />
correspondent Bank<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 6
Old Infrastructure<br />
SWIFT<br />
Journal<br />
DB2 z/OS<br />
SAG, HSM<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
MERVA<br />
WBI/FN<br />
BKE/RMA<br />
Customer Appl.<br />
Appl.<br />
IDA<br />
SAG, HSM<br />
z/OS<br />
Unix<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 7
Challenges for the Project<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
� Complexity of the new environment<br />
� New software with a new supplier<br />
� New operating environment<br />
� New interface for our customers<br />
� The project timeline<br />
� Conversion must be done serially, no big bang<br />
� 35 Banks with different special applications<br />
� Over 2500 routings with special rules<br />
� Migration should be done parallel<br />
and in different phases<br />
� SWIFT changes must be considered<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 8
Requirement of Market and Customer<br />
� Searching for solutions which support SWIFT XML-standards<br />
� besides existing FIN<br />
� Homogeneous solution for FIN- and MX-standards<br />
� common basis for user interface, routing, operation, support, etc.<br />
� Modern surface<br />
� common user interface for FIN and XML<br />
� based on browser<br />
� Modern architecture<br />
� in order to respond fast customer demands<br />
� Reduction of operational costs<br />
� Basis for new features<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 9
Internal Requirements<br />
� Easy handling of the SWIFT interfaces<br />
� Login, Session, Y-Copy, ...<br />
� Routings, get/send messages form/to more than<br />
20 different applications<br />
� Decision to pass on fraud prevention application<br />
� Manual entry of functions<br />
� messages<br />
� error handling<br />
� keeping a journal with search capabilities, ...<br />
� Prioritization and sorting of messages<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 10
Selected Suppliers <strong>Incentage</strong> and SWIFT<br />
� "<strong>Incentage</strong> SWIFT Bus" (Middleware Suite, Cockpit, Interface, etc.)<br />
� Server-based solution<br />
� Graphical user-interface based on Web technologies<br />
� Administration and definition of routing and also support of graphical user interface<br />
� "SWIFT Alliance Access" (SAA, RMA)<br />
� Server-based solution<br />
� Used as middleware to provide the SWIFT Services<br />
� RMA solution for all R-<strong>IT</strong> customers<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 11
Project Members<br />
Client<br />
Client<br />
Product Care<br />
RBI<br />
as largest<br />
client<br />
<strong>Raiffeisen</strong><br />
Software<br />
Development<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Project<br />
Management<br />
Project<br />
<strong>Incentage</strong><br />
Decision<br />
Board<br />
Mainframe<br />
Team<br />
(SWIFT)<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 12
Timeframe of the Project<br />
Phase 1<br />
Selecting Suppliers<br />
3Q 2007 – 2008<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Phase 2<br />
Replace<br />
MERVA<br />
2008 Phase 3<br />
Pilot Migration<br />
4Q 2008 – 1Q 2009<br />
Phase 4<br />
End of Migration<br />
2Q 2010<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 13
Implementation Process<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
� Building infrastructure<br />
� Hardware<br />
� Software<br />
� Migration of Relationship Management Application<br />
� Demigration WBIFN and IDA<br />
� Demigration MERVA and<br />
going live on 8 migration weekends<br />
� Starting with smaller and less complicated clients,<br />
but covering most of functionality<br />
� RBI (largest client) migration in the 5th going live run<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 14
Process to get to<br />
New Environment<br />
SWIFT<br />
Journal<br />
DB2 z/OS<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
OLD<br />
Appl.<br />
MERVA<br />
WBI/FN<br />
BKE/RMA<br />
SAG, HSM<br />
IDA<br />
Customer Appl.<br />
Appl.<br />
z/OS<br />
z/OS<br />
Unix<br />
NEW<br />
IDA<br />
Appl. DB2 z/OS<br />
<strong>Incentage</strong> Bus<br />
SAA/RMA<br />
SAG, HSM<br />
Customer Appl.<br />
Appl.<br />
SWIFT<br />
Journal<br />
<strong>Incentage</strong><br />
Journal<br />
Unix<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 15
Replacement of WBIFN<br />
as First Step<br />
SWIFT<br />
Journal<br />
DB2 z/OS<br />
OLD<br />
MERVA<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Appl.<br />
WBI/FN<br />
BKE/RMA<br />
SAG, HSM<br />
IDA<br />
Customer Appl.<br />
Appl.<br />
z/OS<br />
z/OS<br />
Unix<br />
NEW<br />
IDA<br />
Appl.<br />
<strong>Incentage</strong> Bus<br />
SAA/RMA<br />
SAG, HSM<br />
Customer Appl.<br />
Appl.<br />
SWIFT<br />
Journal<br />
DB2 z/OS<br />
<strong>Incentage</strong><br />
Journal<br />
Unix<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 16
Migration to Target<br />
Architecture<br />
RMA<br />
Workstation<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
z/OS<br />
IDA<br />
AZV<br />
SWIFT<br />
Journal<br />
Appl.<br />
EUZV<br />
GEOS<br />
etc.<br />
DB2 z/OS<br />
<strong>Incentage</strong> Bus<br />
SAA/RMA<br />
SAG, HSM<br />
Customer Appl.<br />
Appl.<br />
<strong>Incentage</strong><br />
Journal<br />
Unix<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 17
Success Factor of the Software Supplier<br />
� Demonstrated creativity in finding solutions<br />
� Showed flexibility in the implementation of requirements<br />
� Reacted swiftly in response to troubles<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 18
Benefits Gained<br />
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
� Option to increase the message<br />
volume<br />
� Currently 36 Mio per year<br />
� Easy handling of the routings<br />
� Flexible implementation in R-<strong>IT</strong><br />
environment<br />
� Working with FIN- and MX-standard<br />
in one application<br />
� Cost reduction 40%<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 19
Message Management within <strong>Raiffeisen</strong> <strong>Informatik</strong><br />
Mag. Günther Oberreiter<br />
Head of Product Care<br />
guenther.oberreiter@r-it.at<br />
Mag. Madjid Djalilzadeh<br />
Product Care SWIFT<br />
madjid.djalilzadeh@r-it.at<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> GmbH<br />
Lilienbrunngasse 7-9<br />
A-1020 Wien<br />
www.raiffeiseninformatik.at<br />
<strong>Raiffeisen</strong> <strong>Informatik</strong> – G. Oberreiter, M. Djalilzadeh I September 2011 20
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