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22<br />

SERVICE<br />

Machine Building<br />

For OEMs and owners<br />

Optimized<br />

machine service<br />

To help keep costs for machine manufacturers<br />

(OEM) within planned<br />

budgets, and thus predictable,<br />

Siemens now offers a Repair Service Contact<br />

(RSV). The contract provides machine<br />

manufacturers with worldwide repair support<br />

at a reasonable flat rate charge – even<br />

at the owner’s site. The RSV contract is optionally<br />

available either for a 12 or 24<br />

Traditional procedure, mechanical design construction<br />

Mechanical<br />

draft<br />

Virtual prototyping<br />

Interdisciplinary<br />

draft<br />

mechanics<br />

electronics<br />

information<br />

technology<br />

Selection of<br />

electrical<br />

components<br />

Simulation and<br />

testing phase<br />

Result<br />

virtual<br />

machine<br />

Result<br />

Faster machine designs with Mechatronic Support<br />

Full customer<br />

service support<br />

Machine innovations require<br />

the close interdisciplinary cooperation<br />

between machine manufacturers<br />

and their partners in automation<br />

and drive technology. With its Mechatronic<br />

Support, Siemens has developed a<br />

tiered service support portfolio: a combination<br />

of consulting, machine simulation<br />

and virtual prototyping ensure the functionality<br />

of a new machine even before one<br />

piece of metal has been manufactured,<br />

thereby reducing the time to market. The<br />

Prototype<br />

Prototype =<br />

finished<br />

machine<br />

month period, and includes the following<br />

service offerings: service personnel support,<br />

error diagnostics and on-site repair<br />

as well as fault correction documentation.<br />

The RSV is activated after the final status<br />

notification of the machine, thereby<br />

enabling rapid machine-specific spare<br />

parts procurement during a service emergency<br />

without the need for tedious pre-<br />

functionality of already existing machines<br />

can be optimized with the help of machine<br />

analysis, as well as through thereby generated<br />

suggestions for improvement.<br />

Virtual saves costs<br />

Testing phase<br />

Modifications to the prototype<br />

Time, effort, costs<br />

Savings potential:<br />

time, resources<br />

Reliability in<br />

achieving the goals<br />

Many companies are familiar with the problem<br />

where an existing machine does not<br />

meet requirements, or a machine in operation<br />

needs to be upgraded. A thorough<br />

machine analysis is the answer. In the highly<br />

dynamic interaction between the me-<br />

clarification between the end customer/OEM<br />

and Siemens. As a result, one<br />

certificate number is all that is needed to<br />

ensure optimum service support. Contract<br />

archiving is conducted via EUNAweb<br />

(end user notification administration via<br />

Web). EUNAweb is a database that enables<br />

access to equipment and RSV data by authorized<br />

contract partners at all times.<br />

Interested? Simply contact your Siemens<br />

partner.<br />

�<br />

More information:<br />

www.siemens.com/automation/support<br />

E-mail: gerd.bedner@siemens.com<br />

Result:<br />

finished<br />

machine<br />

chanics, the drive and the<br />

control technology, weaknesses<br />

frequently remain<br />

hidden and need to be<br />

identified. This is most effectively<br />

when mechatronic<br />

support is already taken<br />

into consideration at the<br />

beginning of the development<br />

process.<br />

The machine analysis<br />

also provides insights<br />

into the development potential<br />

of a machine design<br />

concept. Together<br />

with simulation and vir-<br />

tual prototyping, machine properties can<br />

be precisely quantified. As a result, the<br />

customer is able to determine which investments<br />

are likely to pay off, and can<br />

seek out the least expensive solution already<br />

at this stage.<br />

The analysis results provide engineers<br />

with the material needed for a simulated<br />

machine model. The concept phase offers<br />

the best opportunity for this – modifications<br />

can still be made to the design at this<br />

stage. The virtual prototype then created on<br />

the computer already contains all of the essential<br />

performance features of the actual<br />

machine. Apart from a shorter development<br />

period and a faster time to market,<br />

this also brings with it a significant cost advantage.<br />

�<br />

More information:<br />

www.siemens.com/mechatronik<br />

E-mail: jochen.bretschneider@siemens.com<br />

spectrum LIGNA 2007

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