“Facility Management – una perspectiva Global“ - Aparejadores de ...

Establecimiento de SLA’s y KPI’s (2)
KEY ACTIVITIES PERFORMANCE LEVEL KEY PERFORMANCE INDICATORS
To provide this service, Johnson Controls will:
Provide a managed Help Desk service to co-ordinate
service requests, incident reporting, performance reporting
customer information and to log customer complaints
To a performance level that ensures:
The Help Desk is operational between: 08.30 – 17.30
Response times as follows are achieved for calls logged
with the Help Desk:-
Standard service