“Facility Management – una perspectiva Global“ - Aparejadores de ...

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Dimensiones de analisis – Contratos, proyectos y localizaciones Name IBM Fixed Price South Allocations IBM Volume C IBM Volume B IBM Reso Request IBM Small projects IBM Major Project IBM S&U from 1.5 to 7.5 IBM Out of Scope IBM Others IBM Non Operational costs IBM contract investments Philips Core Philips Core Contingency Philips Non Core Small Project Philips Management Costs Motorola ‐ Pass‐though Motorola ‐ Man Fee Motorola ‐ Fixed Labour Motorola ‐ FM Minor Works Motorola ‐ Unfunded Motorola ‐ Transition Agilent Direct Cost Agilent Indirect Cost Agilent OOS WPS Cost Agilent OOS Business Cost Agilent Intercompany cost Barclays Fix Services Barclays Extra services BBVA Edificios singulares BBVA Sucursales BP Base Services BP Mail & Courier BP Demand Services BP Passthough 38 Cisco Fixed GMP Cisco Variable GMP Cisco Additional Services GMP Cisco User Funded Works Citi Fix Services Citi Extra Works DIAGEO Base scope DIAGEO Extra services Ericsson Base Scope Ericsson Assigments Ericsson Optional Services Ericsson Big projects Goldman Fix Services Goldman Extra Services ISDEFE Fix Services ISDEFE Extra Services Microsoft Base scope Microsoft Out of scope Microsoft Cost + fee PROCTER Fix Services PROCTER Extra Services. SUN Base Scope SUN Extras Zena Fix Services Zena Extra Services BES Fijos BES Extras MSD Sup Control & Manag Spend Merck Control, Sup Man Spend MSD PROJECT MSD INTERNAL COST Ericsson Full risk coverage cost Descripcion Agilent Balmes Barcelona Agilent Las Arenas Bilbao Agilent Las Rozas Madrid Agilent WTC Barcelona Banco Espirito Santo Madrid Barclays Zaragoza Plaza BBVA Madrid BBVA MADRID BP Madrid Cisco Barcelona Cisco Bilbao Cisco Madrid Cisco Sevilla Cisco Valencia Citi Beatriz Building Madrid Citi El Triangle Building Barcelona Citi La Moraleja Building Madrid Citi Sucursales Andalucia Occidental Citi Sucursales Andalucia Oriental Citi Sucursales Baleares Citi Sucursales Barcelona Citi Sucursales Cantabria Citi Sucursales Castilla la Mancha Citi Sucursales Castilla Leon Citi Sucursales Euskadi Citi Sucursales Extremadura Citi Sucursales Galicia Citi Sucursales Levante Citi Sucursales Madrid Citi Sucursales Navarra Citi Sucursales Zaragoza DIAGEO Pozuelo Madrid Ericsson Barcelona Ericsson Branches Bilbao Ericsson Branches Canarias Ericsson Branches La Coruña Ericsson Branches Levante Ericsson Branches Malaga Ericsson Branches Valladolid Ericsson Branches Zaragoza Ericsson Fuenlabrada Ericsson Millenium Ericsson Sevilla Ericsson Torre Suecia Goldman Madrid Grupo Zena Madrid IBM Albatros Madrid IBM Avda America Madrid IBM Coruña OJB IBM Cronos Madrid IBM FECSA Barcelona IBM Getxo 01E IBM L'ILLA Barcelona IBM Narcis Monturiol Barcelona IBM Oviedo IBM Palma de Mallorca IBM Platinum Madrid IBM San Fruitos Barcelona IBM San Severo Madrid IBM Sant Just Barcelona IBM Santa Leonor Madrid IBM Sevilla IBM Tec. Center Madrid IBM Tres Cantos Madrid IBM Valencia IBM Zaragoza ISDEFE Madrid ISDEFE MADRID Microsoft Josep Pla Barcelona Microsoft La Finca Madrid Microsoft Leioa (Bilbao) Microsoft Sevilla Motorola Madrid MSD San Agustin de Guadalix Philips Barcelona Philips Madrid PROCTER Mataro SUN Barcelona SUN Madrid
Empresa de servicios – BOMA codes Code Description 0200 Cleaning (Interior) 0201 Routine Cleaning 0300 Specialized Cleaning 0301 Window cleaning 0302 Carpet cleaning 0308 Dust mat cleaning 0309 Hard Floor Treatments 0310 Other Special Cleaning 0401 Clening Supplies and Materials 0402 Paper Products 0403 Cleaning Feminine Hygiene 0500 Trash Removal 0501 Trash Removal ‐HAZMAT 0502 Trash Removal ‐Recycling 0506 Trash Removal ‐Confidential 1000 Asset Management 1100 Building Maint Services 1120 Fabrication Svcs 1150 Building repair services 1175 Dionized Water 1180 Compressed Air System 1200 Bldg Elevator/Esc Maint 1250 Bldg Elevator/Esc Repair 1300 HVAC Maint 1301 Ventilation Sys Maint 1302 Bldg ‐ Boiler Maint 1305 Bldg Control Sys Maint 1306 Lighting 1307 Emgcy Lght Sys Mnt 1315 Refrig System Maint 1349 Mechanical Services 1350 Bldg HVAC Repair 1351 Ventilation Sys Repair 1352 Bldg Boiler Repair 1355 Bldg Controls Sys Repair 1356 Lighting Control Repair 1365 Refrig System Repair 1390 Water TRMT Serv 1400 Electrical Services 1401 Bldg Elec Grounding Sys 39 1410 Bldg Elec Low Volt Maint 1430 Backup Electrical System Maint 1431 UPS System Maintenance 1435 Elec Predictive Maint 1440 Communications Sys Maint 1445 Lightning Protect Maint 1450 Bldg Electrical Repairs 1470 Bldg Elec High Volt Mtn 1475 Bldg Elec Swtchgr Repairs 1480 Backup Electrical System Repairs 1481 UPS System Repairs 1500 Bldg Struct/Roof Maint 1550 Bldg Struct /Roof Repair 1600 Plumbing Services 1605 Hot & Cold Water 1611 Bldg Plumb Grease Maint 1612 Bldg Plumb Oil/Wter Maint 1613 Bldg Plumb Eyewash Maint 1614 Bldg Plumb Sanitary Maint 1615 Bldg Plumb Storm Maint 1616 Bldg Plumb W.Heater Maint 1650 Bldg Plumbing Repair 1655 Bldg Pipefit Repair 1661 Bldg Plumb Grease Repair 1663 Bldg Plumb Eyewash Repair 1665 Bldg Plumb Storm Repair 1700 Bldg Fire/Life Safe Maint 1750 Bldg Fire/Life S. Repair 1760 Building R/M ‐ Welding 1800 Genrl Bldg R/M (Interior) 1801 Genrl Bldg Int ‐ Pest Cntrl 1802 Int Maint ‐ Signage 1803 Genrl Bldg Int ‐ Walls 1804 Genrl Bldg Int ‐ Plants 1805 Int Maint ‐ Ceiling 1806 Int Maint ‐ Painting 1807 Int Maint ‐ Carpet Repair 1808 1808 Int Maint ‐ Carpentry 1810 Int Maint ‐ Floor Repair 1812 Furniture 1820 Int Maint ‐ Door/Lock Rep 1850 Genrl Bldg R/M (Exterior) 1851 Ext Maint ‐ Window Rep 1854 Ext Maint ‐ Power Washing 1857 Genrl Bldg Ext‐ Doors 1860 Genrl Bldg exterior lighting 1861 Ext Maint ‐ Signage 1900 Gen Bldg Equip Maint 1906 Appliance Maint & Testing 1910 Kitchen Equip Maint 1955 Appliance Repair 1960 Kitchen Equipment Repair 1965 Laboratory Equipment Maint and Repair 1970 O&M Vehicle Lease Costs 2000 Utilities 2001 Utilities Electrical 2002 Utilities Gas 2006 Utilities Water 2007 Utilities Sewer 3002 Roads and Grounds Materials and Supplies 3100 Grounds landscaping 3200 Grounds ‐ Garage/Park 3300 Grounds snow removal 3400 Grounds ‐ Other 3401 Grounds ‐ Pavement Repair 3500 Asphalt/Concrete Repair 4000 Security Service 4001 Security Supplies and Materials 4200 Security ‐ guards 4400 Security Equipment 4405 Intruder Alarm System 5300 Management Fees 5301 Mgt ‐ Global Management 5302 Mgt ‐ Regional 5303 Mgt ‐ Facilities Coordinator 5304 Mgt ‐ Facilities Manager 5305 Mgt ‐ Facilities Assistant 5306 Mgt ‐ Building Services Engineering 5307 Mgt ‐ Finance & Reporting 5350 Mgt ‐ Indirect Field Svs 5360 Remote Sites 5400 Professional Fees 5401 Compliance Requirements 5402 Prof Consulting services 5404 Prof‐Accounting Fees 5414 Prof‐Engineering Svs 5510 Genrl Off Expends ‐ Off Equip/Furn 5511 Genrl Off Expense ‐ Postage 5512 Communications 5513 Genrl office expense space rent 5518 Genrl office exp supplies materials 5700 Documentation, Procedures and Manuals 5710 Reception Services 5712 Training and Development 5720 IT Maintenance 5721 IT Maximo 5970 Vehicle costs 6100 Parking Administration 8005 Project Management Services 8010 Construction Services 8015 Support Services 8020 Food and Vending Services 8021 Canteen / Restaurant 8022 Catering ‐ Food Costs 8023 Catering ‐ Fixed Costs 8024 Catering ‐ Hospitality 8029 Executive Dining 8030 Kitchen Consumables 8031 Vending General 8032 Vending Machines 8034 Vending Consumables 8036 Water Coolers 8120 Space planning Services 8121 Move Mgmt Svcs 8122 Box Move Labor Services 8124 Telecomm Move 8126 Office Equipment Mgmt 8130 CAFM Services 8131 CAD Drawing Maint 8133 Data Centres 8135 Technical Audit Svcs 8150 Emergency Management Services 8151 Stationery/Form Mgmt 8200 Service/Call Center 8205 Helpdesk Services 8210 Reception/Telephone Operator Serv 8211 Telecom System Mgnt 8215 Environmental, Health and Safety 8217 Environmental Services 8218 Health and Safety Services 8219 Chemical Handling 8220 Graphics/Reprograph Svs 8221 Print/Paper Supply 8222 Central Reprographics 8230 Library Services 8231 Document Destruction 8232 License Fees 8235 Mailroom Services 8238 Courier Services 8239 Parcel Delivery Services 8240 Stockroom/inventory contrl 8245 Wellness Center Services 8250 Records Mgt Svs 8255 Shipping and Receiving 8260 Conference Room Set‐Up 8261 Training & Conference Center Services 8262 Event Setup 8263 Event Management 8264 Audio/Visual Services 8266 Concierge Services 8271 Artwork Management Services 8272 Courtesy Transport Svcs 8280 Vendor Management 8285 Procurement Mgmt Svcs 8286 Furniture Procurement 8300 General Tenant Services 8305 Asset Management 8306 Energy Proc&Mgmt Services 8311 Leased Property Support/Landlord Oversight 8600 MAC Project Management 8602 WPS‐Moves Mgt Svs 8603 Space Planning Services 8655 Space Data Management Services 8901 Glassblowing 8970 Fleet Management 9001 Business Continuity 9002 Out of Scope additional Services 9999 Temporary BOMA code NR01 Country SG&A NR02 Mobile Phone Expenses NR03 Travel Expenses NR04 Other Expenses RC01 Incremental Account Management RC02 Transition Costs RC03 IT Setup Costs RC04 IT Running Costs RV01 Revenue RV10 Management fee RV11 Management fee at risk RV20 Transition fee RV21 Transition fee at risk RV30 Insentive Payment RV40 Insentive Payment ‐ Managing Agent
Page 1 and 2: GlobalWorkPlaceSolutions “Facilit
Page 3 and 4: Presencia global Soluciones globale
Page 5 and 6: Visión y valores Proporcionando in
Page 7 and 8: EN15221-1: 2006 Facility Management
Page 9 and 10: ¿ Cómo definimos FM en Johnson Co
Page 11 and 12: Conocimiento a través del ciclo de
Page 13 and 14: Impactando el Coste Total de Ocupac
Page 15 and 16: Creamos relaciones sostenibles con
Page 17 and 18: El mercado en Europa Facility manag
Page 19 and 20: Posicionamientos corporativos Regio
Page 21 and 22: GlobalWorkPlaceSolutions Proceso Cr
Page 23 and 24: 23 Criterios de selección por part
Page 25 and 26: Portfolio total de Servicios Servic
Page 27 and 28: Establecimiento de SLA’s y KPI’
Page 29 and 30: Rampa de ahorros de JC - GWS COSTE
Page 31 and 32: Gestión del Cambio: Transición y
Page 33 and 34: AM PM Modelo de Gobierno - Cronogra
Page 35 and 36: GlobalWorkPlaceSolutions Technology
Page 37: Aspectos críticos del Control Fina
Page 41 and 42: Core Services Fees TOTAL Control fi
Page 43 and 44: Service Activation - Request 43
Page 45 and 46: CMMS Reports 45 Report Description:
Page 47 and 48: CMMS Reports Report Description: Wo
Page 49 and 50: Modelo Cost plus Fixed Cost Variabl
Page 51 and 52: Modelo de Contrato: GMP (Precio Má
Page 53 and 54: Ejemplo Matriz GMP Servicios OPS 1:
Page 55 and 56: Ejemplo matriz precio fijo Servicio
Page 57 and 58: ALCANCE DE LOS SERVICIOS : LEYENDA
Page 59 and 60: Modelo de gestión 24 Facility Mana
Page 61 and 62: Funciones de los Facility Managers
Page 63 and 64: Reporting Interno a los departament
Page 65 and 66: Innovación y mejora continua •Pa

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